Summary:This week, Phil sits down with master baker and founder of Bread Ahead (https://www.breadahead.com), Matthew Jones for an episode packed with laughter and life lessons. From cheeky kitchen pranks to the transformative power of baking, Matthew’s stories offer a delightful mix of humour and heartfelt insights. Get ready to be entertained by tales of culinary chaos and inspired by Matthew’s journey from pastry novice to successful bakery mogul.Highlights of the Episode:Pastry Work and Meditation:Phil and Matthew explore the zen-like state one can achieve through the repetitive, skilled labour of baking. Matthew shares his experiences of rolling croissants at lightning speed while being in a meditative state, emphasising the serenity found in mastering a craft.Kitchen Pranks and Mishaps:Prepare to laugh out loud as Matthew recounts his infamous faux crème brûlée prank involving parsnip puree and Tabasco, which accidentally found its way to a restaurant customer's table. This story is a hilarious reminder of the unpredictable fun in a professional kitchen.From Struggles to Success:Matthew candidly discusses his battle with alcoholism and how he rebuilt his life and career with Bread Ahead. His journey is a testament to resilience, perseverance, and the transformative power of baking, both professionally and personally.Three Key Takeaways:Mastery Before Meditation:Achieving a meditative state through work is possible, but it requires dedication and skill mastery first. Whether baking croissants or practicing any craft, time and effort are essential ingredients for tranquillity.Live, Laugh, Bake:Humour and fun can be integral parts of the kitchen environment. Even amidst the high-pressure demands of culinary work, moments of levity and playful pranks can create lasting memories and camaraderie.Personal Growth and Redemption:Overcoming personal struggles, such as addiction, can lead to profound personal and professional evolution. Matthew’s story from battling alcoholism to establishing a successful bakery illustrates the potential for recovery and growth.Tune in for an episode that blends the joy of baking with heartfelt personal reflections, packed with laughs and invaluable life lessons.The GuestMatthew Jones - Founder and owner of Bread Ahead Bakery in Borough Market, London. A passionate baker and entrepreneur, Matthew's journey from turbulent times to triumphant success is as inspiring as it is entertaining. He is currently working on his memoir, "How Baking Saved My Life," and a children's Christmas book, "The Magical Mince Pies."Instagram - @breadaheadbakeryX - @BreadAheadFacebook - https://www.facebook.com/breadaheadbakeryschoolShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra...

Someone once said to me that coffee tastes better when it's doing some good. Well today, we can apply that same mindset to Tea.Summary:&nbsp;In this engaging and insightful episode of "Hospitality Meets," Phil sits down with the inspiring Roshana Gammampila, who shares her incredible journey from a corporate career in London to managing a tea estate in Sri Lanka. This episode is filled with fascinating discussions, enlightening takeaways, and a sprinkle of fun as Roshana dives into the world of tea, sustainability, and social impact.Key Takeaways:Cultural Connections and Challenges:Roshana talks about Sri Lanka's Palm Tee community, their economic struggles, and the importance of fair compensation for tea producers.Discover the traditional methods in tea production and the effort to revolutionize it for modern sustainability.Entrepreneurial Journey:Roshana shares her unique career path, from international aid to corporate tech and finally to entrepreneurship in the tea industry.Learn how her background in social justice and non-linear career moves have shaped her approach to business.The Farm-to-Table Model:A deep dive into Roshana’s vision for a farm-to-table tea brand in the UK, aiming to shorten supply chains and improve economic outcomes for tea workers.Understand the benefits of this model, including lower consumer prices, better retailer margins, and higher quality products.Life Transition:The episode sheds light on Roshana's personal shifts, influenced by family moves and adopting two sons, highlighting the balance between work and unexpected parental responsibilities.Tea Industry Insights:Eye-opening details about the financial and physical struggles in the tea industry, focusing on the disparity of earnings between producers and retailers.Fun fact: The origin story behind the vanilla-infused tea that Roshana's estate produces, inspired by Melbourne's tea culture.Product and Packaging:Roshana’s dedication to sustainability shines through as she explains the 100% biodegradable packaging of their products.Hear about the painstaking process of perfecting the tea product, tackling issues like the drying process for quality consistency.Future Horizons:The exciting future plans for mainstream retail distribution and partnerships in hospitality for in-room tea services.Roshana reveals upcoming opportunities for online purchases, making their delicious and ethically produced teas more accessible.Fun Moments:Phil enjoying a cup of Roshana's vanilla-infused tea during the interview.Roshana reflecting on the unpredictability and learning experiences of running a tea estate.The surprising realisation of career alignment with her early aspirations, making for a heart warming listen.Listen Now:&nbsp;Join Phil and Roshana for an episode that not only delves into serious social and industry issues but also brims with personal stories, passion for tea, and ambitions to create meaningful change. Tune in for a delightful, informative, and inspiring conversation!Contact &amp; Follow:Guest:Roshana Gammampila - Instagram - https://www.instagram.com/devagiri_estate/Devagiri Estate - <a href="https://www.devagiri-teas.com/" rel="noopener noreferrer"...

We're thrilled to announce the latest episode of&nbsp;Hospitality Meets&nbsp;featuring the truly brilliant James Peck, MD of Ember Restaurant, No13 Cocktail Bar and The Four Pears Pub! 🤩There's a story as to how James and I met which I retell in the podcast but join us for a delightful blend of fun, laughter, and insightful conversations. Here are some highlights you won't want to miss:1⃣&nbsp;Kitchen Comedy: You’ll chuckle too hard at James's story about accidentally stabbing his hand while multitasking during an opening week—let's just say it was a sharp lesson in focusing on one task at a time! 😂🖐️2⃣&nbsp;Team Spirit: Dive into how the supportive and inclusive environment at&nbsp;Restaurant Ember&nbsp;not only keeps the kitchen calm and organised but also fosters creativity and dedication among the chefs. Teamwork truly makes the dream work! 👨‍🍳👩‍🍳3⃣&nbsp;Mentorship Magic: Hear James reflect on his transition from the military to the culinary world and how his journey shaped his leadership style. He's a true advocate for constructive feedback and has some real gems on team development and mentorship. 🌟4⃣&nbsp;Resilience and Growth: From packed meal mishaps in the army to winning accolades in high-pressure cooking competitions, James’s journey is a testament to grit and growth. His anecdotes, including the humorous "courgettes and cucumbers" sandwich saga, are both inspiring and endearing.Don't miss this episode that perfectly balances humour, wisdom, and the essence of hospitality! Tune in now and let us know your favourite takeaway! 🎧📈Enjoy!The GuestInstagram - jamespecckkRestaurant Ember - https://www.instagram.com/embernenecourt/No13 Bar - https://www.instagram.com/no13_bar/The Four Pears - https://www.instagram.com/thefourpears/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Hospitality Meets - Episode 200Welcome to the 200th episode of "Hospitality Meets"! In this landmark celebration, we delve into some of the best bits from the last 100 episodes including the extravagant tales, pivotal moments, missteps and inspiring journeys shared by our incredible guests. Each story is a testament to the laughter, dedication, creativity, and resilience inherent in the world of hospitality. What you can expect in this episode (Bed in, it's epic!):-Eddy Tannous haircut disastersBharti Radix scary board room meetingsPhil Howard and working underwaterJane Sunley and naught dry store talesPhil Street and the Full MontySally Beck Rescuing high profile dealsTim Andrews tale of ultimate humanityBenoit Blin and his bagpipe musicPeter Hancock's celebrity master chef bunglePatricia Dickie and Surreal rock star momentsGuillaume Marly buying monkeysVeryan Palmer and the eccentric requests of poodlesZoe Watts and brushes with royaltyShereen Ritchie and Virtual Call mishapsAndrew Evers and technological liarsAndrew Stembridge and learning a careers worth of experience in 18 monthsMichelle Whittemore and high calibre wardrobe malfunctionsMatt Townley and James Bonds clothesRobert Cook and Lord Rupert WhoopsieOlajide Alabi on becoming an unwanted poster boyDanny Pecorelli and massive wedding cakes, Johnny Wilkinson &amp; Cameron DiazTrudi Parr and Email CampaignsClaire Coghill and putting fires out... literallyDavid Taylor and working on NightsAdrian Martin and being flung in the deep endAdam Handling and his Great British Menu journeyConor O'Leary and the FerretRobin Hutson on Hotel Du Vin Start-upRaymond Blanc and the ultimate tale of boldnessI'm sure I've missed many others but without question, hearing all of my guests anecdotes and stories has been the real highlight for me.Join us as we celebrate the essence of hospitality through these captivating stories and revelations. Thank you for being part of our journey to 200 episodes! Here's to many more extraordinary tales and triumphs of laughter and learning in the world of hospitality.Enjoy!The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this lively episode, I sat down with the multifaceted The Rt Honourable The Viscount Thurso, also known as quite simply, John (Watch how I blunder that at the beginning). This episode takes listeners on a rollercoaster ride through John's unconventional career, filled with hilarious anecdotes, unique experiences, and invaluable leadership insights. From mastering the art of hospitality to navigating the political landscape, John shares his wisdom with a touch of humour that makes this episode a delightful listen.Key Takeaways:Leadership through Experience and Mentorship:&nbsp;John's career showcases the importance of hands-on experience and learning from mentors. His journey from a dishwasher at his father's hotel to high-stake management roles exemplifies how diverse experiences can shape a unique leadership style.Ingenuity in Business Solutions:&nbsp;Highlighting his creative turnaround at Champneys, John discusses the development of the “Founders Club” to replace problematic timeshare agreements. This inventive approach underlines the significance of adaptability and innovative thinking in business.Valuing Hospitality Skills Beyond the Industry:&nbsp;John talks about how his children leveraged hospitality skills in their diverse careers, emphasising that traits like empathy and customer service excellence are universally valuable. His points underline that hospitality offers foundational skills that can enhance any professional journey.Fun and Humorous Highlights:Butcher's Icebreaker:&nbsp;One of the standout humorous moments is John recounting his time in the butcher's shop, where he offered chewing tobacco to his colleagues, a gesture that earned him an unexpected acceptance.Pub Shenanigans:&nbsp;John shares a pub experience where he became part of the group after a lead butcher vouched for him. Friendship formed amidst laughter, blending work with camaraderie.Paris Misadventures:&nbsp;Despite starting his job in Paris with a non-existent command of French, a light-hearted tale ensues as John undertakes a crash course in French, just two weeks before his move. His recounting of humorous conversations with a Glaswegian colleague in French adds a comedic flair to his professional struggles.Tune in for:&nbsp;A perfect blend of humour and wisdom, this episode is a treasure trove of life lessons, career advice, and laugh-out-loud moments. Whether you’re in hospitality or any other field, John's stories are bound to leave you inspired and entertained.The GuestJohn Archibald Sinclair, 3rd Viscount Thurso, known as John Thurso, is a Scottish businessman, Liberal Democrat politician, and hereditary peer. Born in 1953, he was educated at Eton College and spent much of his early career in the tourism and hospitality industry, managing prominent hotels and serving as CEO of the Champneys Group. Thurso first entered Parliament in 1995 as a hereditary peer in the House of Lords, serving until the House of Lords Act 1999 removed most hereditary peers.In 2001, he was elected as the MP for Caithness, Sutherland, and Easter Ross, a seat he held until 2015. During his time in the House of Commons, he served as chair of the Finance and Services Committee. After losing his seat in 2015, he returned to the House of Lords in 2016 and later became Lord Lieutenant of Caithness. He has also chaired VisitScotland since 2016 and holds leadership roles in tourism and hospitality organisations and now holds the President role at the Institute of Hospitality. The SponsorToday’s episode comes to you in partnership with <a href="https://rotacloud.com/phil/" rel="noopener noreferrer"...

In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary, the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable career lessons as Conor takes us on his remarkable journey through the world of hospitality!Highlights from the Episode:From Tokyo Dreams to Dubai Realities:Conor shares his career trajectory, initially planning a move to Tokyo but ultimately finding himself in the bustling hospitality scene of Dubai. Three years at the Grand Hyatt offered immense growth and solidified his interest in international markets.The Return to the UK:Despite initial hesitations about returning home, the compelling vision of Gleneagles' new ownership lured Conor back to the UK in 2016. He discusses the thrilling transformation of Gleneagles from a golf hotel to a luxury lifestyle destination.Crazy Ferret Fiascos:Ever curious about how a stray ferret can upend an evening? Conor narrates his hilarious encounter with a ferret found at home, detailing the ensuing chaos with his dog, cat, and daughter's reactions. This amusing story alone is worth the listen!Leadership and Cultural Adaptations:Conor and Phil delve into the importance of adapting leadership styles to different cultural environments, contrasting Dubai’s top-down approach with London’s employee-centric style. Conor emphasises communication and flexibility as key leadership traits.Early Career Missteps and Learnings:From misadvising guests on wine to confronting a chef about his sauce, Conor's early days were filled with learning curves. His proactive approach to self-improvement, like buying culinary guides, highlights a thirst for knowledge that listeners will find inspiring.Hospitality's Sliding Doors:Conor reflects on pivotal career decisions, like working at the Royal Garden Hotel and later choosing between roles in Hong Kong and the Ritz in London. These “sliding door moments” shaped his path, offering listeners insights into the significance of career choices.From Beefeaters to Banquets:Stories from his early years, including working at a beefeater restaurant and managing bustling banqueting events, illustrate the wide array of experiences that have built Conor’s robust hospitality expertise.Gleneagles’ Transformation:Hear about the substantial investment and renovations at Gleneagles after its acquisition by a dedicated private family. The addition of 55+ activities and a shift towards a family-friendly luxury experience under Conor's leadership is nothing short of inspiring.Join Phil and Conor for an episode that perfectly blends profound takeaways with humorous tales from the hospitality trenches. Whether you’re in the industry or simply enjoy a well-told story, this episode offers a delightful dose of both!Tune in now and get ready for a fascinating ride!Make sure to subscribe to "Hospitality Meets" for more captivating conversations with industry leaders and follow us on social media for the latest updates. Have a funny hospitality story or key takeaway from this episode? Share it with us using #HospitalityMeets.The GuestConor’s hospitality career began in London’s bustling bar and restaurant scene, which led to senior F&amp;B and leadership roles in some of the UK and the Middle East’s finest five-star hotels.Immediately prior to joining the team, he led the Hyatt group’s largest food and beverage operation in the world at the Grand Hyatt in Dubai.A Master Innholder, a St Julian...

In this heartfelt and inspiring episode of "Hospitality Meets," we join Phil as he walks alongside the legendary Charlie Hodson, an unwavering advocate for mental health in the hospitality industry. Together, they embark on a meaningful walk for well-being in support of Hospitality Action, an organization that played a pivotal role in saving Charlie's life.Key Points:Introduction and Setting:Phil shares his excitement about taking this unique episode format on the road, literally, with his close friend Charlie Hodson.Walk for Well-Being:Charlie reveals the inspiration behind the "Walk for Well-Being" initiative, conceived by Craig Prentice to promote mental health and community support post-lockdown.Personal Journey:Charlie openly discusses his personal battles with mental health, alcoholism, and how Hospitality Action became his lifeline.Support and Impact:Phil and Charlie delve into the importance of supporting Hospitality Action and the positive impact it has on countless lives within the hospitality sector.Challenges and Determination:Despite his monumental aversion to walking, Charlie set out on an ambitious trek from Norwich to Battersea Park, driven by his desire to give back and raise awareness about mental health.Public Support:The overwhelming support from friends, strangers, and the wider community has been a beacon of encouragement for Charlie throughout his journey.Overcoming Obstacles:Charlie shares the physical and emotional obstacles he faced during the walk, emphasising the parallels to challenges in mental health and resilience.Call to Action:The episode wraps up with heartfelt advice from Charlie: ask, listen, and support those struggling with mental health. Remember, help is always available from organisations like Hospitality Action and the Samaritans.Quotes:Charlie encapsulates the essence of the journey with this powerful message:“If between all of us... we can help change just one life through what I think is going to end up being about 151 miles of walking and talking and sharing... surely, is that not what we should all be thinking about?”Links &amp; Resources:Hospitality Action:WebsiteDonations:Support Charlie’s Walk for Well-Being hereSamaritans:Samaritansor call 116 123 (UK &amp; ROI)Charlies Original Storyhttps://www.hospitalitymeets.co.uk/171-hospitality-meets-charlie-hodson-the-light-that-exists-after-the-dark/Join Phil and Charlie on this remarkable journey, and together, let's bring hope, support, and a voice to those in need within our hospitality family. Listen to the full episode to immerse yourself in this extraordinary story of resilience and brotherhood.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today, we have a remarkable guest joining us — Claire Llewellin-Davis, the dynamic Managing Director of The Lensbury. Claire's journey is a fascinating tale of resilience, adaptability, and bold career moves.✨&nbsp;In This Episode:Adventures in Language and LandsFrom studying languages in France and Germany to teaching in Japan, Claire's story kicks off with vibrant globe-trotting adventures that would make even Carmen Sandiego jealous.Military MakeoverLearn how Claire transitioned to military life. Ever wondered about staying awake for 56 hours? Claire spills the beans on her transformative training at Sandhurst, where resilience was the name of the game.Cherie Blair DramaImagine inviting Cherie Blair to talk at a place with a very, very traditional audience. Claire shares the juicy details of how she managed to win over skeptics and even had the club's chairman swooning!To Hong Kong and BeyondGet a taste of Claire's high-stakes management during political unrest in Hong Kong. And the shift to a more tranquil life in Singapore—paddling pools indoors anyone?Family FirstHow COVID-19 changed everything! Claire opens up about personal loss and re-evaluating priorities. Plus, how a spontaneous escapade in Malaysia and Vietnam led her back to the UK.Lensbury BoundDiscover the award-winning Lensbury resort, a blend of heritage, sports, and leisure excellence—even England's Lionesses took a liking to it! Claire's vision of rejuvenating the historic club is nothing short of inspiring.🌟&nbsp;Key Takeaways:Resilience and AdaptabilityClaire's military training taught her to remain calm under pressure—handy when faced with tear gas or a room full of critical club members.Diverse Experiences Enrich HospitalityPhil and Claire discuss how bringing people from different industry backgrounds into hospitality makes the industry richer and more adaptive.Humour and HumanityBalancing intense responsibilities with light-hearted moments, Claire exemplifies why attitude and a willingness to learn are the ultimate secrets to success.Don’t miss this exciting ride through Claire Llewellin-Davis' remarkable journey filled with globetrotting, tear gas, high-profile events, and the serene beauty of the Lensbury resort. Tune in for some laughs, insights, and inspiration!The GuestClaire Llewellin-Davis is the Managing Director at the LensburyLinkedIn - www.linkedin.com/in/claire-llewellin-davisThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn -...

Episode Overview:This week I was lucky enough to grab some time with for an entertaining and insightful conversation with the eminently engaging Imran Hussain, the innovative Chief Marketing Officer of Chateau Denmark (https://www.chateaudenmark.com). This episode of “Hospitality Meets” sheds light on the quirky, unpredictable, and exciting world of hospitality, capped with laughter and memorable anecdotes.Episode Highlights:Behind-the-Scenes Comedy: Imran shares a hilarious story of his early career mishap, where he printed "canopies" instead of "canapés" on 3,000 invitations, teaching him a lifelong lesson on attention to detail.Energetic Conversation: The banter between Phil and Imran is infectious, from joking about creating a superhero squad named “Superheroes of Stupidity” to witty remarks about Shoreditch's dynamic past and transformation.Charisma and Passion: Passionate about architecture and community, Imran shares his heartfelt reflections on the evolution of Kings Cross and his latest ventures at Chateau Denmark, turning historic spaces into modern, culturally rich hospitality experiences.Key Takeaways:The Art of Learning from Mistakes:Imran's story about the "canapés" mishap remains a stellar example of humility and owning one’s mistakes. It’s a reminder that errors, no matter how embarrassing, are invaluable learning moments in one's career.Innovative and Ageless Hospitality:The shared philosophy that hospitality is not just a job but a calling shines through. Imran and Phil both echo the importance of embracing the unpredictability, ongoing learning, and excitement that come with creating exceptional guest experiences.Community and Cultural Integration:Imran’s vivid storytelling about projects like Chateau Denmark and The Pilgrim reveals his dedication to creating hospitality spaces that respect and enhance their neighbourhood's essence, emphasising the deep interconnection between a hotel and its surrounding community.Don’t Miss:Phil’s visit to Chateau Denmark: Get first-hand insights into what makes this place uniquely captivating.Imran’s Career Influences: Discover how a coffee table book and a general manager named Michael changed the trajectory of Imran’s career.Humorous Reflections: Enjoy the contagious laughter and light-hearted exchanges that make this episode a treat to listen to.Stay tuned for more enlightening conversations every Wednesday at 08:00 p.m. on your favorite podcast platform!Listen and Subscribe:Make sure to subscribe to “Hospitality Meets” and share this episode with fellow hospitality enthusiasts. Follow us for more episodes filled with industry insights, humour, and inspiring stories.Get ready to laugh, learn, and be inspired by the incredible journey of Imran Hussain in this week's episode of “Hospitality Meets”!The GuestImran Hussain is the Chief Marketing Officer at Chateau Denmark Instagram - @imran_hussainChateau Denmark - @chateaudenmarkThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based...

Join us for a laughter-packed and enlightening episode I dive into the captivating world of Trudi Parr, Head of People at Mollie's (https://mollies.com). Trudi takes us on a rollercoaster ride through the hysterical, the surreal, and the downright cool moments that define her journey in the hospitality industry.🎤 In This Episode:High-Profile Shenanigans: Trudi spills the beans on the unique perks and backstage drama of working at iconic events like Radio 1's Big Weekend and Glastonbury. From managing surprise acts to the secret world of talent logistics, you'll hear stories that'll make you laugh out loud and wish you were there.Pink Floyd &amp; Private Soundchecks: Phil recounts a jaw-dropping anecdote from episode one with Chris Fletcher, where Chris witnessed a private Pink Floyd soundcheck at Hard Rock in Hyde Park. Imagine having one of the greatest rock bands play just for you!Mistaken Identity at Paddington Station: Prepare for a hearty laugh as Trudi recounts a hilarious incident where she mistook Duncan from the boy band Blue for a friend at a train station. Classic mix-up, classic humour!Innovation with the best: Moving beyond the glitz, Trudi delves into building Mollie's—a new, cool, accessible, motel and diner brand from the mind SOHO House titan, Nick Jones. Hear about their next big opening in Manchester and the quirky, high-quality offerings at their existing sites.Celebrity Sightings &amp; Serendipity: Get ready for more celebrity stories, including liaisons at Celtic Manor’s celebrity golf event, and Phil’s newbie days at London’s Coco nightclub, where politeness from Simon Webbe of Blue stole the show.Embarrassing Blunders: Nothing beats learning from mishaps! Trudi spills on accidentally sending a personal email to her MD and the amusing yet instructive feedback she got. Plus, cringe along with Phil’s email typo that charmed clients despite its excruciating error.The Heart of Hospitality: Beyond the anecdotes, Trudi reflects on the essence of her career, her transition into people management post-COVID, and finding joy in the day-to-day interactions that make this industry special.Manifesting Goals &amp; Career Pivots: Discover how career visualisation and intentional breaks led Trudi to her current role, stressing the value of alignment between personal values and professional paths.Resilience &amp; Reinvention: Trudi’s candid take on the personal growth spurred by the pandemic, embracing life’s serendipitous journeys, and the importance of genuine human connections in your work.Tune in to this episode for a perfect blend of humour, heartfelt moments, and invaluable insights from one of hospitality’s most dynamic figures. Whether you're in the industry or just love a good story, this one’s a guaranteed treat!Subscribe, listen, and laugh—it’s all happening right here on Hospitality Meets! 🎉The GuestTrudi Parr is the Head of People &amp; Development for Mollie'sLinkedIn - https://www.linkedin.com/in/trudi-parr/Mollies - Instagram - https://www.instagram.com/molliesmotels/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance,...

In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality.Key Highlights:1. Telephone Tales:&nbsp;Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then!2. IT – Not Just Fixers Anymore:&nbsp;Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? That’s old news—we talk about making systems sing!3. Cable Catastrophes and Overcoming IT Challenges:&nbsp;Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again!4. The Evolution of an Extroverted Techie:&nbsp;Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders.5. Mid-Show Fun:&nbsp;Phil introduces the classic IT term “ID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichés.6. Balancing Old Charm with New Tech:&nbsp;Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time.7. From Waste to Wonders:&nbsp;In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding one’s true calling.8. Passion Over Papers:&nbsp;Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentials—take notes, aspiring techies and hoteliers!9. Crisis Management with Kindness:&nbsp;Andrew doesn’t shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable.10. Closing with Camaraderie:&nbsp;Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie.Whether you’re a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT.Subscribe, rate, and review to stay updated on more such engaging episodes!The GuestAndrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011.Instagram - <a...

😂 Episode Summary:&nbsp;Have you ever wondered how you can meet Kiefer Sutherland, dodge recruitment woes, and still run one of the world's most historic hotels? Well, grab your aprons and notepads because Franck Arnold, MD of The Savoy, spills the beans (and maybe some champagne!) in this rib-tickling yet insight-packed episode. Spoiler alert: It's not all afternoon tea and cucumber sandwiches (Shame) 🍸🗣️ Key Takeaways:Four-Day Fantasy or Reality?&nbsp;- Ever dreamed of a four-day work week? Franck reveals that some lucky souls in hospitality enjoy this with 10-hour days. Your weekends just got better!Travel and Triumphs&nbsp;- Like Franck, you may find that wandering through global hospitality hubs isn’t for everyone. But if London is your “happy place,” then you’re already halfway to Savoy success!From Culinary Curiosities to Grand Hotels&nbsp;- Franck’s journey began in a hotel school in Strasbourg. From a foodie's dream to managing global icons, his pathway is as diverse as the hotel menus!Fail Fast, Learn Faster&nbsp;- Franck’s mantra: Fail quickly and often for rapid growth. 😂 Turns out, the school of hard knocks has a pretty good curriculum after all.From Military Service to Michelin Stars&nbsp;- Who knew military training could translate to five-star service? Franck's time as a steward in the French Air Force proves that discipline can come with a side of luxury.Innovative Firsts at The Savoy&nbsp;- From electric lights to women smoking in public, The Savoy has always been ahead of its time. It's like the hotel version of a rock’n’roll rebel with room service.Youth Outreach &amp; Celebrity Encounters&nbsp;- Want to recruit the next generation? Maybe letting them meet a celeb or two, like Kiefer Sutherland, might just spark their interest.COVID-era Creativity&nbsp;- How do you jazz up a historic hotel during a pandemic? Just ask Franck about seafood bars and jazz outlets named Solas. Necessity is the mother of delicious innovation!Gordon Ramsay &amp; More – Partnerships for the Win&nbsp;- When you're in the hospitality industry, teaming up with brands like Gucci and chefs like Gordon Ramsay isn't just name-dropping; it's survival of the fanciest.Inclusivity and Diversity - A Recipe for Success&nbsp;- The Savoy champions diversity in hiring, proving that luxury and inclusivity can be the perfect mix.Savoy’s Snazzy Titles and Honours&nbsp;- It’s not all work and no play. The Savoy just bagged the Fairmont Hotel of the Year 2023 globally. Who knew being fabulous could be so rewarding?🛎️ Big Takeaway:&nbsp;While you might not make millions in hospitality (But some absolutely do), the industry offers a treasure trove of personal fulfilment, global adventures, and, if you’re Franck Arnold, a reason to meet some pretty cool people along the way.Enjoy!The GuestBorn in Strasbourg, France, Franck Arnold has over forty years of experience in the hospitality industry. Initially trained as a chef, Franck began his hospitality journey by attending the Hotel School of Strasbourg (France), earning a Hotel Management and Culinary Arts degree, followed by a Masters in Hotel Administration from IMHI Cornell-ESSEC (Paris) and his M.B.A from Henley Management College (UK).Franck has worked in luxury hotels in six European countries including 10 years in the UK, 10 years in the US and five years in Canada. He has worked for well-known luxury brands and independent hotels in North America and Europe including the IHG hotels, The Four Seasons Chicago, The Ritz-Carlton Toronto and The Balmoral.He joined The Savoy in...

Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!Enjoy!The GuestSimon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.X - https://twitter.com/AAHospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar.Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdog’s international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond.James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector.Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe. Enjoy!The GuestInstagram - @james_rides_bikes X - @BrewDogJBThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel &amp; Spa.Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes!Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. We’ll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates.Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industry’s seasoned professionals.Enjoy!The GuestPhil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness. LinkedIn - linkedin.com/in/phil-murphy-8a3185154The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We've got time for a cheeky bonus episode this week so today, we have a very special guest joining us - Tim Andrews. Tim is currently a talent manager at Jumeirah Hotels and also the founder of the podcast "Talking Hospitality." With his extensive experience in the industry, spanning from his early days working in a bar in Soho to his current roles, Tim brings a wealth of insights to share.In this episode, we'll be diving into Tim's fascinating journey in hospitality. We'll explore how his diverse background, including a brief stint studying law and working in retail at GAP, ultimately led him to find his true passion in the hospitality industry. Tim will share stories of his experiences working his way up from a glass collector to a cocktail barman, manager, and eventually into the world of recruitment. And some of his stories are off the charts!Along the way, we'll discuss the importance of creating positive work environments and promoting the good aspects of the hospitality industry. We'll touch on the challenges faced by businesses, including staff shortages, low wages, and competition from other industries. Tim will also share his insights on the skills and life lessons he's gained throughout his career and the importance of passion and purpose..So, whether you're a seasoned hospitality professional or just someone curious about the industry, this episode has something for everyone. Enjoy!The GuestHospitality isn't just my profession; it's a part of who I am. Growing up and carving a career in London, I've been immersed in one of the world's most bustling hospitality scenes. My story in this industry began with hands-on roles, where I quickly learned that success in hospitality is all about understanding people and their unique needs.For 16 years, I was at the helm of my own 5-star Hospitality Recruitment business. This experience wasn't just about business growth; it was a journey in understanding the heartbeat of the industry – the people who make it thrive. I've always been fascinated by the stories, the challenges, and the triumphs that come with a career in hospitality.In 2023, my podcast, previously known as "Timothy Put The Kettel On," evolved into "Talking Hospitality." This change was more than a rebrand; it was a natural progression of my desire to share the wealth of knowledge and experiences I've gathered. The podcast is my way of giving back to the industry that has given me so much. It's a platform where I can engage with fellow professionals, discuss trends, and explore the future of hospitality in a relaxed, conversational style.Instagram - @timothyrandrews &amp; @talkinghospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

On this weeks Hospitality Meets I was able to get some time with one of my food heroes, Galton Blackiston, Chef Patron of the quite wonderful Morston Hall. He shares his fascinating journey and insights from and amazing career in the hospitality industry so far.Galton takes us through his early days, starting as a kitchen trainee in the Lake District without any formal culinary education. He reminisces about the tough yet rewarding experience that ultimately led him to become a head chef after a decade of learning.We dive into the challenges and essential nature of sourcing quality ingredients for his restaurant and the importance of the supplier relationship.Galton also shares his thoughts on the ever-evolving nature of the hospitality industry, discussing the impact of staff shortages following COVID-19 and the decision to prioritise staff well-being by closing the restaurant on Mondays. He highlights the need for adaptability and innovation, citing examples of young chefs making their mark in Norwich.And of course we also celebrate Galton's impressive 25-year Michelin star run at Morston Hall along with the story behind it's success. Throughout the episode, Galton emphasises the importance of understanding business and adapting to change. He also discusses the challenges and opportunities within the hospitality industry, stressing the need for caution in managing staff while recognising the potential for growth and success.Join us as we explore Galton Blackiston's remarkable journey, from his humble beginnings, to 25 years Michelin through to his thriving fish and chips business, and learn from his wealth of experience in the ever-changing world of hospitality. Galton's focus on quality and innovation shines through. His entrepreneurial spirit is rivalled only by his cheeky sense of humour and passion for the craft.Enjoy!The GuestGalton is the Chef Patron of Morston HallInstagram - https://www.instagram.com/chefgaltonb/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this weeks Hospitality Meets, we have a very special guest - Sally Abé, renowned chef and author who has recently released her memoir - A woman's place is in the kitchen.Throughout her career, Sally has worked at some of the most prestigious restaurants in the UK, including the Savoy, Gordon Ramsay at Claridge's, and the Ledbury. She's here to share her journey, from working as a waitress in golf clubs and bars to becoming a junior sous chef and eventually the head chef at the Harwood Arms, which topped the list of the top 50 gastropubs in 2020.But Sally's story isn't just about her achievements in the kitchen. She's also an advocate for change in the hospitality industry, particularly when it comes to creating a more inclusive and supportive work environment for everyone. She'll be discussing the challenges she's faced as a woman in a male-dominated field, as well as the importance of valuing and nurturing your team.We'll also be diving into Sally's experience writing her memoir, which she describes as "a manifesto for change in the professional kitchen industry". She'll share some of the funny and heart-warming moments from her career, as well as the tough times that have shaped her both personally and professionally.So grab a seat at the table and join us for an insightful and inspiring conversation with the one and only Sally Abé. Trust us, you won't want to miss this one!The GuestInstagram - @littlechefsallyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another week passes and another superb story for you. Today, we're diving deep into the whirlwind journey of Bharti Radix, the dynamic Founder of Bloomsyard, a café wine bar concept born during the Covid pandemic. Bharti joins me to share her experiences rapidly expanding her business, the challenges of opening new sites, and the hurdles of building and managing a head office team.Bharti's story is one of resilience and ambition—opening multiple locations, facing recruitment struggles, and questioning her move from a secure job to entrepreneurship. As a former finance director with a diverse career in hospitality, Bharti brings a wealth of knowledge and a unique perspective on the importance of financial acumen and personal passion in business success.We'll also touch on Bharti's commitment to promoting diversity in the hospitality industry and providing career development paths for her team. She candidly discusses her trials and triumphs, including navigating a male-dominated boardroom, mentoring female entrepreneurs, and the profound impact of kindness in business.Join us as we explore the heart of Bharti's entrepreneurial spirit, her vision for Blooms Yard, and her advocacy for a more inclusive and recognized hospitality sector. Stay tuned for an inspiring conversation that offers valuable insights for anyone in the industry or aspiring to join it.The GuestBharti is the founder of Bloomsyard, a café wine bar concept, currently operating in and around London.Her career has seen her work with some amazing people and brands including Jamie Oliver, Luke Johnson and many othersBloomsyard Instagram - https://www.instagram.com/bloomsyard/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome back to another exciting episode of Hospitality Meets, the podcast where we delve into the inspiring journeys of the industry's most dedicated professionals. Today, I sit down with Guillaume Marly, Managing Director at Hotel Café Royal. Guillaume's remarkable career in hospitality, influenced by early aspirations in the military and an unwavering commitment to excellent service, has led to transformative successes in some of London's most prestigious hotels.In this episode, Guillaume shares unforgettable experiences, from fulfilling unique guest requests to revamping hotel spaces, and emphasises the rewarding nature of hospitality as a career. With a focus on empathy, leadership, and excellence, Guillaume offers profound insights into creating memorable guest experiences and the relentless pursuit of perfection. He also reflects on his journey, including an unexpected career shift inspired by his mother and the valuable lessons learned from top industry leaders.Tune in to hear about the thrill of managing luxury hotels, the importance of mental discipline, and the joy of celebrating milestones with a passionate team. Whether you're in the hospitality industry or simply love grand hotel stories, this episode is packed with wisdom and inspiration.Enjoy!The GuestGuillaume is the Managing Director of Hotel Café Royal in LondonInstagram - @guillaumemarlyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sometimes the guest chooses you and they don't even know it.I'd been a fan of the work that today's guest had been doing for quite some time so I was beyond thrilled when she said a big Essex yes to coming on the show.I'm joined by the dynamic and Epic Shereen Ritchie, CEO of Buns from Home. Shereen shares her incredible journey in the hospitality industry, emphasising the importance of authenticity, embracing one's uniqueness, and the value of entry-level roles in nurturing future leaders. **Key Discussion Points:**1. **Authenticity &amp; Uniqueness:** Shereen underlines the power of being true to oneself and embracing what makes you unique, a message that resonates deeply in both personal and professional realms.2. **Ed Sheeran's Support:** A heartfelt discussion on Ed Sheeran's support for Buns from Home (and a humorous and ambitious contemplation of having him appear on the podcast in the future).3. **Leadership Lessons:** Shereen’s experiences from her various roles across companies like TGI Fridays, Las Iguanas, and Leon, offer insightful lessons on leadership, mentorship, and the significance of developing young talent.4. **Industry Impact of COVID-19:** The episode delves into the profound impact of the COVID-19 pandemic on the hospitality industry, including the community-driven efforts to support the NHS and the shift to virtual business interactions.5. **Inspirational Anecdotes:** Shereen shares memorable and humorous moments from her career, including a virtual meeting mishap and a mistaken identity at an awards ceremony involving Angela Hartnett.6. **Buns from Home:** Discover the extraordinary growth story of Buns from Home, a bakery that began during lockdown and now boasts 15 sites, thanks to its rapid innovation and sustainable business model.7. **Impactful Food Memories:** Shereen and Phil explore the emotional significance of food memories and the role of hospitality in creating lasting, positive impacts on people's lives.8. **Dynamic Leadership:** The evolving landscape of leadership takes centre stage as Shereen speaks on having a supportive team, understanding business processes, and the importance of nurturing talent.**Memorable Quotes:**To encapsulate Shereen's wisdom and energy, we have curated some of her most impactful quotes from the episode, check our social through the week. You’ll hear her heartfelt advice on enjoying the present moment, her belief in the power of the hospitality industry, and her thoughts on leadership and nurturing future leaders.**Important Links:**- [Buns from Home](https://www.bunsfromhome.com) - Explore the bakery that’s taking the hospitality world by storm.- [Leon Restaurants](https://leon.co) - Learn about Shereen's impactful tenure at Leon.- [TGI Fridays](https://www.tgifridays.co.uk) - Discover the brand that shaped Shereen's foundational years in hospitality.**Tune in to this episode of Hospitality Meets to gain valuable insights on leadership, the impact of the COVID-19 pandemic on the industry, and the heart-warming journey of Shereen Ritchie. Whether you’re an aspiring leader or a seasoned professional, Shereen’s story is sure to inspire and uplift you.**For full show notes, complete transcripts, and more episodes, visit [Hospitality Meets Podcast](https://hospitalitymeetspodcast.co.uk).*Subscribe, rate, and review our podcast on Apple Podcasts, Spotify, or your favourite podcast platform.***Keywords:** Shereen Ritchie, Buns from Home, Hospitality Meets, Leadership, Hospitality Industry, Ed Sheeran, COVID-19 impact, Food Memories, TGI Fridays, Leon Restaurants, Mentorship, Business Growth, Sustainability.The GuestShereen is mum of 2 (Mason Wolf and Tigerlily Reign), eternal optimist and possibly Jon...

For this week's chat, I tootled off to the Edge hotel School at the University of Essex to meet comedy genius (And Deputy Head) Adrian Martin. Adrian brings a wealth of experience from both the hospitality industry and academia, making for a fascinating conversation.And Adrian is engaging from the get go as we delve into his unexpected journey into hospitality, which began with a nudge from his grandmother and led him to a successful career in hotel management before transitioning to academia. Adrian shares his insights on the invaluable hands-on training that students receive at the Wivenhoe House, a four-star country house hotel on campus, preparing them to transition from operational roles to management positions seamlessly.We also explore Adrian's ground-breaking research on customer behaviour highlighting the use of AI and social media to predict and improve customer service experiences. Adrian discusses the moral and ethical implications of such technology and emphasises the importance of building personal connections with customers.Join us as we uncover Adrian's journey, his impactful research, and his passion for teaching the next generation of hospitality professionals. Whether you're in the industry or simply curious about the world of hospitality, this episode is packed with valuable insights you won't want to miss.The GuestAdrian Martin - Associate Professor and Deputy Head of the Edge Hotel School at the University of EssexLinkedIn - linkedin.com/in/associate-professor-adrian-martin-8a2ab133The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today's special episode features an engaging conversation with the quite wonderful Jason E. Brooks, a seasoned expert in the restaurant industry and the author of the transformative book "Every Leader Needs Followers." Phil, delves into Jason's innovative strategies for integrating new hires, his methodology for effective leadership, and the crucial shift from managing to leading a team. Jason sheds light on his book’s five keys, encapsulated in the acronym MODEL, and further expands on the importance of mastering meetings and bridging the gap between employee and customer perspectives.Join us as we explore the fundamentals of creating a MODEL mindset for leadership, the power of influence, and the need for continuous training and self-reflection, especially in the challenging times in the aftermath of the pandemic.Whether you are in the hospitality industry or any other field, this episode offers valuable insights into building sustainable leadership, prioritising employee well-being, and fostering a culture of trust and collaboration. Sit back and tune in for a thought-provoking discussion that promises to leave a lasting impact on your approach to leadership!The GuestJason E. Brooks is a speaker, coach, author, and founder of HospiVation, LLC. Jason creates content that helps impact hospitality leaders on their journeys to help others around them fulfill their calling. His first book, Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders, launched in March 2024. Jason is a professional speaker and coach speaking on leadership mindsets and techniques in the hospitality industry.Website - https://www.jasonebrooks.com/The Book - https://www.amazon.com/Every-Leader-Needs-Followers-Hospitality/dp/B0CTH24WJFX - @2LeadNSucceedLinkedIn - https://www.linkedin.com/in/jason-e-brooks/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to another episode of "Hospitality Meets," where this week we delve into the vibrant world of the hospitality and night time economy. Phil is joined by none other than Michael Kill, the dynamic Chief Executive of the Night Time Industries Association (NTIA). Michael shares an array of fascinating stories—from being pranked early in his career at Fifth Avenue to orchestrating his own elaborate pranks as promotional stunts. Listen as Phil and Michael explore how such experiences build resilience and break down barriers.Michael’s journey into the industry was a serendipitous shift from a potentially very different path leading him to discover a profound sense of camaraderie and community. They discuss the quintessential role of problem-solving in hospitality, drawing parallels between past and present dynamics, especially influenced by social media. Michael underscores the importance of unity within the industry to influence governmental policies and enhance representation, touching upon his work with NTIA and the Institute of Hospitality.Together, Phil and Michael reflect on the multifaceted nature of the hospitality industry—from unglamorous tasks to major political manoeuvres—and its power to shape character and personal growth. Tune in to hear about Michael's hands on experience, his advocacy for collective industry success, and his strategic initiatives that aim to elevate the industry's stature on both national and international stages.Don’t miss out on this insightful conversation brimming with practical wisdom, laughter, and a touch of nostalgia. Cheers!The GuestWith several decades of experience working within independent, corporate and public sector environments at executive level, Michael specialises in Marketing, Operations, Licensing, Logistics and System Implementation. With significant senior management roles within Luminar Leisure Plc, The Drinks Group and the University of East Anglia and now as the Chief Executive of the Night Time Industries Association, Michael has been exposed to a considerable range of businesses within the night time economy business sector.NTIA - https://ntia.co.uk/Instagram - @ntiaofficialX - @wearethentiaThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on Hospitality Meets, we had the incredible privilege to sit down with Natasha Robinson, a torchbearer for a storied legacy in the restaurant industry. Natasha’s deep-rooted connection to hospitality comes from a lineage spanning generations, with her parents standing out as boundary-pushing restaurateurs. From her upbringing amidst the bustling energy of family restaurants to her contemporary role guiding young talents, Natasha’s journey is awe-inspiring!We cover JanuaryChanging trendsBeing Born into restaurantsGrowing up with your communityRejecting restaurants (And then being sucked back in)Getting Michelin StarsWinning 3 starsShoutingInterior DesignUnite the ClansCompetitions and the Gold Service ScholarshipAnd so much more. 🌟 Tune in to hear more about Natasha’s inspiring journey and her vision for the future of hospitality!Enjoy!The GuestNatasha is a fourth generation restaurateur, worked Front of House for 40 years, in a family business, at the highest level, in London (Chez Nico, Incognico, Deca). She's now the other half of Serenata Hospitality (with Sergio Rebecchi). She and Sergio in run the 3 major FoH Competitions in the UK (AAE and MCA for RACA and GSS). She lobby's for the Hospitality Industry and gives motivational talks to FoH teams. They encourage, support and mentor young people in Hospitality whilst being ambassadors and advocates for the Hospitality Industry. Natasha is also a Director of Rye News and champion the Highstreet and independent businesses in her regular columns.Instagram - @SerenatahospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What happens when you merge tech, hospitality and proprietary AI? The answer may well be the future of hospitality in the form of short stay power brand Bob W, headed up by todays guest, the awesome Niko Karstikko.Niko and Phil dive deep into the world of innovation in the hospitality industry, featuring an engaging conversation around the continued development of Bob W, a revolutionary hybrid accommodation brand. In this episode, you'll hear all about Niko's journey from an Air BnB Super host to a tech entrepreneur, and how he's leveraging technology to reshape the guest experience, from automated check-ins to bespoke local experiences. We'll discuss the challenges of breaking away from traditional methods, the importance of customer-centric solutions, and the exciting future ahead for the hospitality sector. Whether you're curious about the latest tech trends in travel or looking for entrepreneurial insights, this episode has something for everyone. Stay tuned as we explore how Niko and his team are creating the most loved hospitality brand around, one innovative idea at a timeThe GuestInstagram - https://www.instagram.com/nkarstikko/LinkedIn - https://fi.linkedin.com/in/nikokarstikkoBob W - https://www.instagram.com/bobwco/https://bobw.co/Niko Karstikko is a Finnish tech entrepreneur reinventing the hospitality industry as Co-founder and CEO of Bob W. Bob W is a tech company operating in hospitality and the first international climate-neutral hospitality provider. Under Karstikko’s leadership, Bob W has raised a total of over €70M in funding, and outperformed hotels and competition, whilst expanding to 10 countries and 17 cities across Europe operating 36 aparthotels to-date.In addition to previously being the founder and CEO of VC-backed multinational consumer tech startup SportSetter (exit in 2016), Karstikko is also an experienced hospitality entrepreneur and occasional angel investor with a Bachelor degree in International Business and Finance from the University of South Carolina. The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Almost 2 years ago to the day, I was lucky enough to get the industry legend that is Danny Pecorelli on the show to tell his story. Within that story we got talking about a very special event that was about to happen called Back to the Floor and he kindly invited me to join his table.What unfolded at that event was what undoubtedly makes Back to the Floor one of the most celebrated events on the hospitality calendar. Fun and Carnage in equal measure, all whilst raising some much needed funds for those legends over at Hospitality Action.2 years on, and it's nearly time for 2024's version to take centre stage, this time hosted at the Park Plaza Westminster Bridge. With all that in mind, I thought it'd be great to shine a light on the event again through the GM of that very hotel, James Clarke.In this special we talk about James' StoryPark Plaza Westminster BridgeThe history of Back to the FloorWhat to expect on the nightThe auction prizesWhat it’s like as a waiter or sommelier at the eventStories of the CarnageHow to support the eventNo doubt James has his work cut out for him keeping scores of our industry's finest under control for the evening but 2024's Back to the floor promises to be quite magnificent.Enjoy!To get behind this quite magnificent event, head to https://www.hospitalityaction.org.uk/events/2024/april/back-to-the-floor/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today marks the end of season 5 of the show and we are signing off with a bang. I welcomed Hamish Anderson to the show, CEO of Tate Enterprises. This episode was a totally joyous education from the outset and represents another wonderful corner of the industry, where art and hospitality collide, in glorious fashion (Have I just inadvertently written a tagline for next years fashion week?).Hamish is brilliant, he oozes effortless passion for hospitality all the way through and with some cracking stories too.We cover:-JanuaryThe many enterprises of TateEarly careerGetting into wineStock taking evolutionBibendumWriting a book about wineClimbing the ranks at TateDeep thinkingLeadership LessonsFinding a bottle of Dubonnet for the queenMagnums of BollingerThe evolution of TateAnd so much more. I can't sign off season 5 without thanking you all for listening, this has been the most incredible season of the show, climbing into the top 1% of all podcasts and more of you are listening than ever before which I'll be forever grateful for. A huge thank you also goes to our Headline Sponsor, RotaCloud. Without the support of sponsors, it makes it very difficult to run the show.I'll be back in the summer with more fun and shenanigans from the world of hospitality.Enjoy!The GuestHamish Anderson is the CEO of Tate Enterprises, a diverse business running Tate's commercial activity - Events, F&amp;B, Retail, E Commerce, Publishing, Merchandise, Product &amp; Image Licensing, a coffee roasting business (Coffee by Tate)The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another treat for you this week as I got some time with the wonderful Zoe Watts, Managing Director of Bennett HayZoe's rise to MD has seen her take in some quite amazing places to work. In addition to her journey we also get through:-Exploring being a nurseThe BHS Coffee ShopOff to UniBeefeater RestaurantsSavill garden RestaurantBecoming a GMThe people who see something in youThe Royal Society of ArtsTateEventsThe Adaptability of HospitalityMeetings with RoyaltyThe move to contract cateringBennett HayAnd a whole lot more. Zoe's got some great stories up her sleeves which she recounts with us and in amongst all of that is a just wonderful career journey so far.Enjoy!The GuestZoe Watts is the Managing Director of Bennett Hay, an independent contract caterer specialising in workplace catering.LinkedIn - https://www.linkedin.com/in/zo%C3%AB-watts-fih-96613615/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Time for a cheeky bonus and this week I welcomed the absolutely epic, and my good friend, Dr Lizzy Bernthal who is a resilience specialist to chat through work place Toxicity and how to eradicate it (Amongst other things).Lizzy has an amazing story of how she ended up specialising in this under discussed, but relevant topic and we cover a lot including:-The ArmyFighting back against ToxicityResilienceForms of ToxicityThe Drama triangleEmpowermentLanguageChoicesThe signs of ToxicityCulture &amp; ValuesCoachingAnd so much more. If you're in place that's toxic or just want to learn more about improving your resilience, Lizzy is THE person to ignite this within you.Enjoy!The GuestDr Lizzy Bernthal is a resilience coach who is on a mission to help 1 million purpose driven business owners and leaders to find their confidence and resilience already within them whilst working with values driven businesses to flourish in line with their vision and purposeWebsite - https://rypotential.co.uk/LinkedIn - https://www.linkedin.com/in/lizzybernthal-resilience-specialist/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It's Valentines day and so I got to talk to someone about a subject I LOVE! That being, People!I welcomed the quite superb Jo Harley, Co-founder of Korero and Hendrick &amp; Hyde, to the show. Jo was nervous about coming on the show as she's never had the confidence to do this sort of thing before but she needn't have worried as she brought her natural, chatty self and we laid into a lot, including:-Brewdog WaterlooMarketingMeasures of successComing to workWhat good looks likeLeisure Management DegreesCheerleadingGreeceWorking in barsHospitality as National serviceFunInevitable evolutionKoreroResting bitch faceAnd so much more. Jo is the very epitome of a people person and she brings the fun from the outset in what is another wonderful career within hospitality.Enjoy!The GuestJo is the Co-Founder of Korero, a new standard in career conversations and Hendrick &amp; Hyde, who help businesses become great places to work.LinkedIn - https://www.linkedin.com/in/jo-harley/Email - [email protected] SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

On a cold January day in 2024, I whisked myself off to enjoy the hospitality offered by the wonderful Tej Walia, Managing Director of Foxhills Collection. Whilst there, Tej and I had a chat about his career story so far, and what a story it is too.We get through:-GolfHotel Management as 2nd choiceWorking through the departmentsImpatienceThe foundation yearsGuernseySweatingHiltonConfidence and leadershipThe Many forms of MentoringFawsley HallDartington estateFoxhillsEvolution to MDAnd so much more. I called this episode "Getting the foundations set" as we talk about the importance of the what Tej calls, "the Foundation years" as they really can set the tone for your career ahead.It's another wonderful chat with someone who cares deeply about the world of hospitality.Enjoy!The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I properly love the people this little show has introduced me to and today you are all the wonderful benefactors of listening to my chat with "wee Scottish livewire", Rachel Thomson.Rachel really brought the triple threat (Passion, Energy and Fun in abundance) to our chat, leaving nothing but gold in her wake. She's got great lessons all the way through in addition to that A game on fun.We get through:-ChristmasManaging a pub within the first year of her careerThe pub lifeDrive &amp; ResilienceThe early career lessonsThe Foodie inspirationAbu Dhabi &amp; DubaiMaking the Women in F&amp;B Power listRecognitionBeing true to yourselfHospitality CareersOps Director Skill Set There really is so much to love about this chat and there's no wonder that she was recognised on that Middle East F&amp;B Power List!Enjoy!The GuestRachel Thomson is an Operations Director. Having spent years in the UK and Middle East, she has had the pleasure of having quite a diverse career span. Brought up in a fishing village in East Fife, Scotland, who would not be delighted that your mum and you went every Saturday to the fish shed to collect fresh scallops! She has worked with some large corporate companies and some independents so has tasted both worlds of doing your own P&amp;L's to having the most advanced systems in the world! She wouldn't change it for the world.LinkedIn - https://www.linkedin.com/in/rachelthomson727/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Up until around 2 years ago, I can't say that I'd even heard of the company that today's guest comes from, but when I learned what they do and how well they are doing it, I just had to get him on.I welcomed Max Lawrence, Director of Hospitality Assured to the show and we get through a lot, including:-What is Hospitality Assured?Knowing what you want to doThe privilege of giving serviceLearning the ropes with Holiday InnAccountingFascinating challengesMoving to Independent businessForensics and hospitalityStarting businessBusiness Challenges and SurvivalTaking on a hotelAttention to detail and consistencyThe IOH and Hospitality AssuredHospitality is everywhereInverness AirportAnd so much more. There are some twists and turns in Max’s story and some things I thought I’d never hear mentioned in the same breath as hospitality. The work that Hospitality Assured is doing is exactly what the industry needs right now and I wish Max and the team all the best for the year ahead.Enjoy!The GuestMax Lawrence FIH MTMI, is an Assessor &amp; Director of Finance at Hospitality Assured. Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. They inspire and enable organisations to maximise their full potential by following world class processes, customer service standards and enhancing employee engagement. They help all businesses offering a service.Instagram Max - @maxlawrence14Instagram Hospitality Assured - @ha_hospitalityassuredLinkedIn - https://www.linkedin.com/in/maxlawrenceuk/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a story and career journey we have for you this week as I got some time with Andrew Munt, CEO of Penta Hotels.When we initially recorded this, Andrew was Chief of Operations &amp; Commerce. A week before I was scheduled to air our original chat, Andrew let me know that he was going to be stepping up into the CEO role. As a result, we thought it was relevant to get him back for a quick round off of his story to include that wonderful news.So this week, we have two distinct parts which will become obvious as you listen.Beyond that, Andrews story is inspiring and educational all in one go. He lives with Cerebral Palsy and has rarely found this to be a barrier and there's some interesting stuff in here around the changing perceptions over his career around this.In addition, we cover:-Washing upFinding BanquetingInquisitive mindsCerebral PalsyUnnecessary rejectionFurther educationInternship in the USARelationshipsJarvisWorking through the divisionsIndustry ConnectionsBecoming a General Manager at 28The varying support structuresInitial StyleThe Devere Transition &amp; The Devere YearsThe Penta Love affairThe Penta JourneyTwo way career buildingBecoming CEOThere's something in here for you whether you are at the beginning of your career or you have risen the ranks.Enjoy!The GuestAndrew was the COO/CCO for Pentahotels when we initially recorded this but rose to CEO early 2024. He joined Penta in 2010 when they just opened their first hotel in the UK and were looking to further develop the brand. Prior to this he did a BSc Hons degree in Hotel &amp; Catering Management in Manchester, which included an amazing one year internship in New Mexico, a tennis resort in summer, switching to ski resort in winter. After graduating he joined Jarvis Hotels, which later became Ramada and worked his way through 4 hotels before getting his first GM position in Chichester. From there, he joined Initial Style Conferences, which were soon sold to MWB and then became De Vere Venues. He led 3 different venues over his time there, Staverton Park (which he describes as being a bit of a gamechanger for him) 60 meeting rooms, taking it open market, plus taking on a golf and leisure club. With Penta, they acquired 5 Ramada Encore Hotels in 2013 and he was promoted to lead the UK and manage the transition over 1 year. In 2017 he got the chance to relocate to Frankfurt and take on VP Ops, later COO for Penta, overseeing Europe and Asia. Earlier in 2023, Penta restructured and the role of CCO was added into his role as well and introduced a new leadership team set up below me. In early 2024, Andrew steps up into the CEO role for Penta.LinkedIn - www.linkedin.com/in/andrew-munt-4a108821Instagram - @munt.andrewThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn -...

A real treat for you this week as I got some time with Alison Cullin-Woodcock who is a Food &amp; equipment development consultant, an area of the industry we have not really explored.And I'll bet that some of this will blow your mind but more than that, Alison really brings the energy and passion so it's very easy to get on board with her journey.We cover:-The dogs in our lifeEquipment &amp; InnovationKnowing what you want to doDeveloping the paletteCollegeGetting the basics rightTHE Mayonnaise disasterWorking through the sectionsHierarchyMoving into Equipment SalesRebuilding the TitanicHeadhunted to the US8ft RatsMeeting Paul BocuseToilets of the worldThe Development processProblem solvingAnd so much more. Alison is at the top of her game and has fantastic knowledge within her field which comes across effortlessly all the way through out chat.Enjoy!The GuestAlison has been in the industry for over 35 years, classically trained Chef, City and Guilds 706/707/717 at Cassio College (now West Herts College). For the past 20 years she has worked for one of the worlds' largest foodservice equipment designer and manufacturer.- called Welbilt. They supply to some of the worlds largest QSR's. The role resulted in a move to Tampa, Florida for 9 years as their Corporate Executive Chef . In 2014 Alison relocated back to the UK. In 2018, after a redundancy, she set up her own consulting business and for the past 6 years has been focussing on food and beverage menu development - equipment solutions - packaging challenges and solutions - and foodservice operational support, plus anything else that she gets asked to do!Website - www.cliftonfoodserviceconsultants.comLinkedIn - https://www.linkedin.com/in/alison-cullin-woodcock-151789b/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

My life are we kicking 2024 off in style!I was beyond thrilled to get some time with one of the USA's pre-eminent Hoteliers in the form of the wonderful Vaughn Davis, Managing Director of Dream Hollywood.And this chat is rammed full of inspirational thinking from the work the outset.As well as sporadically covering Vaughn's amazing journey, we get through:-AI &amp; RoboticsRoots in GuyanaMoving to New YorkStarting in acting &amp; ModellingDiscovering hospitalityHospitality the healerDropping barsPhilosophyIdea sharing &amp; having an Open Source MentalityUsing DataBecoming a HotelierInnovationSpace TourismUsing Sports to create leadersMoving to LAEntertainment as MotivationCollective brandingThe Dream HollywoodAnd so much more.We really left no stone unturned in our chat and I could have quite literally chatted to Vaughn for days. I'm sure there will be something of interest for everyone here.Enjoy!The GuestAs the Managing Director of Dream Hollywood, Vaughn Davis is a seasoned leader in luxury hospitality, with over a decade of experience at prestigious lifestyle hotels in New York and Los Angeles. He began his career in 2010 with Royalton Park Avenue NYC (Formerly Gansevoort), moving to Dream Hotel Group’s Dream Downtown in 2011. Vaughn’s exceptional vision and attention to detail have led to the successful opening of hotels across North America, collaborating with renowned names such as Dream Hotel Group, Gansevoort Hotel Group, Hyatt, and Two Roads Hospitality.Vaughn Instagram - @vtothe2ndpowerHotel Instagram - @dreamhollywoodThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Merry Twixmas to you all!Something a little different for you this week, a monumental story of strength and hope!When Charlie Hodson (Owner, until the end of 2023 at least, of Hodson &amp; Co) reached out to me to see if his story merited an airing on the show, a quick call got me questioning whether this show is big enough for his story.There's a lot to get through in this chat including:-The Cheese RoomBeing a ChefOpening the smallest restaurant in the UKCommunity SpiritFalse economies of convenience shoppingBuying LocalRelying on AlcoholPlanning suicideThe Life saving words of strangersThe return to darknessHospitality Action interventionWe’ve Got youThe joy of lifeSocial connectionCharlie has been to hell and back and he talks about about his demons openly and in detail so fair warning, please don't listen if you don't feel ready to listen. But do try if you can as the learning through here is quite remarkable.You might also wonder how this chat fits into the category of up beat and positive but as you will learn, there's so much positivity available, even in our darkest moments.Enjoy!The GuestA chef by trade and a lover of all things pork and cheese, Charlie is a Norfolk boy with the heart and soul of the beautiful county running through his veins.&nbsp;After being awarded 2 rosettes in 2013, awarded Champion of Norfolk Food &amp; Drink in 2014, going on to win the Sausage Roll Off title at the Red Lion at Barnes in 2017 and being a finalist in Visit Britain in 2018, Charlie has been co-hosting the Big Norfolk Sausage bash in Aylsham since 2019.Instagram - @hodsonandcofinediningThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I cannot even describe what a total joy recording this podcast was with 2023 AICR Receptionist of the Year, Chelsea Lacey. Chelsea is also Front of House Receptionist at the quite fabulous Pennyhill Park.Chelsea oozes natural fun and authenticity (Two traits that I'm sure serve her well in her role) all the way through our chat and she's got some cracking stories to boot.We get through:-Midweek weekendsMaking Rota’d shifts work for youThe (Genuine) Joy of working ChristmasHaving no planShoe shops in travel agentsThe Covid periodRejecting collegePubsPennyhill ParkReception for learning lifePillow Cases &amp; VasesStaring at Guests handsAICR Receptionist of the yearWorld Receptionist of the yearHorse MasksChelsea's energy for hospitality is incredibly infectious and I'd challenge anyone to sit through our chat and not have a big beaming smile on their face. Chelsea really brings the joy and fun to our conversation and it's easy to see why she was crowned this years UK champion. We wish her the very best of luck in 2024 at the World Finals in Nice.Enjoy!The GuestLinkedIn - www.linkedin.com/in/chelsea-lacey-6bbb41113Instagram - @chelly_bean07The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

A quick Bonus for you this week as I was lucky enough to catch up with Chris and Robbie, the crew behind Spirit of Hospitality, a few days before they set off on the the worlds toughest row across the Atlantic, all to raise money for the wonderful Hospitality Action.I caught them in the middle of their pre departure preparation but they were kind enough to take a few moments out for us to catch up and find out how things have been since we last chatted.We covered:-Clothing and HygieneLa GomeraThe Build UpThe BoatThe logistics of getting to the start lineThe unsung HeroesHospitality ActionThis really is a phenomenal effort from Chris &amp; Robbie and whilst there's no doubt that it is going to be an incredible, life changing experience for them, their true purpose is to raise as much money as possible for the Hospitality action, such a vital charity for our industry.Please do get behind them and donate anything you can at their just giving page which is:-https://www.justgiving.com/fundraising/spiritofhospitalityYou can follow their progress on their instgram page @spirit_of_hospitality and at the website of the worlds toughest row https://www.worldstoughestrow.com/At time of writing this, 2 days into the race, They are sitting 2nd overall in the race and 1st in the Pairs class which I think we can all agree is just a phenomenal effort!Enjoy!The SponsorToday’s bonus episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a cracker of a chat I have for you this week!When Daniel McLoughlin (Owner of Rocksalt Cafe's &amp; Restaurants in Ireland) reached out to me earlier this year to see if I'd have him on the show, a quick bit of research (And some discussion points from Daniel) highlighted what an interesting chat it could be.And it does not disappoint as we get through:-Early Entrepreneurial spiritShannon CollegeIroningFinding your feetTenacityVincent Madden &amp; Arora Hotel GroupDavid Connell &amp; Exclusive HotelsThe people you learn fromJames Horler &amp; Ego restaurantsRunning a restaurantMoving back to IrelandThe start of RocksaltThe thin line between success and failureExpansionPivoting to Take awayBoldnessWedding cakesAnd so much more. Daniel demonstrates a boldness all the way through his career so far and it's clear that it has served him well to date. There are also so many great lessons from his journey.Enjoy!The GuestDaniel is the owner/creator of RockSalt Cafes and Restaurants. Starting off with a team of 7 including himself in a small 20 seater café, they now have 5 outlets with a team of over 80 and growing. Website - www.rocksaltcafe.ieLinkedIn - https://www.linkedin.com/in/daniel-mcloughlin-83797528/Instagram - @caferocksaltThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We are back in the world of tech this week but have added in more than a pinch of creative and entrepreneurial into the story too. I got some time with the awesome Inge Meijs, Co-Founder and Managing Director of the quite magnificent platform Gastronomixs, the inspiring recipe database for professional chefs.Inge has a great story and there are more than enough lessons and stories from her life as an entrepreneur to whet the appetite here, as well as some great insight into Gastronomixs,We get through:-The NetherlandsGrowing up on a farmChoosing schoolsStarting a business straight out of UniversityCreativityRecipesThe origins of GastronomixMoving to subscriptionHow it worksEntrepreneurial lessonsThe importance of visualBullying drivers (Sort of)And so much more. Inge's story is brilliant and it's yet another insight into the incredibly varied roles and business there are in this wonderful industry.Enjoy!The GuestInge Meijs is the co-founder and managing director of Gastronomixs.com, the inspiring recipe database for professional chefs. They empower chefs to create, with recipes in the form of building blocks. Inge has a background in digital marketing and studied food design &amp; innovation. Right now she is leading and managing the team and working to expand their platform from the Netherlands towards the UK and throughout EuropeLinkedIn - https://www.linkedin.com/in/ingemeijs/Instagram - @ingemeijsX - @ingemeijsThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Despite being a UK based podcast, we've now been downloaded in 137 countries, that's 70% of the worlds countries, which absolutely blows my mind (Still no Greenland though).So I thought it was a good idea to go hunt out a superstar from a different part of the world and found that in the form of the totally awesome Eddy Tannous, COO at Rotana Hotel Management.It was a chance meeting as Eddy was in London for World Travel Market and we met up in a public space in the stunning Kimpton Fitzroy London, as such it's a live environment so forgive the atmosphere at times.This chat is packed and we get through:-The FutureCab DriversStarting in FitnessDepartment Cross TrainingFinding the spark in Revenue ManagementBecoming a GMManaging Multiple BrandsEconomy v LuxuryGoals and AttitudeMoving into Regional RolesRotanaSaudi ArabiaInnovationThe Haircut IncidentEddy is a class act and there are so many amazing lessons all the way through our chat from someone who clearly cares deeply about Hospitality and the people who work within it.Enjoy!The GuestEddy Tannous is the COO of Rotana Hotel Managment Corporation. He has been working in the hospitality industry for the last 23 years, during which, he has been fortunate to grow through various entry level, managerial and leadership roles across several disciplines. His journey has taken him through hotel based, cluster and regional roles, both in commercial and operational fields. He believes that the most important catalyst for success in our industry is "People" and likes to build connections with people around him and unlock the full potential of the collective capabilities combined for achieving the best possible outcome from any situation. An approach he applies to his professional and personal life.LinkedIn - https://www.linkedin.com/in/eddy-tannous-643b7710/Instagram - @tannouseddyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I can't quite believe it took me as long as it did to reach out to todays guest, CEO of AES and The Residence Apartments, none other than Stephen Lowy.Being a 3rd generation Hospitalitarian might lead you into believing that Stephen's route was always mapped out for him but how wrong you would be. There are wonderful lessons all the way through this chat and we get across:-Struggling at schoolFinding hospitalityFinding out about DyslexiaSalford UniversityBlack EyesTravellingAnthony BourdainHostelsUmiAES &amp; The Residence ApartmentsThe Klopp EffectThe lessons of othersThe Savoy Educational TrustAnd so much more. Stephen handles his story with a wonderful grace and humility throughout and I am sure that there is something in here for everyone, whether starting out or already well on your path.Enjoy!The GuestStephen Lowy is the CEO of AES &amp; The Residence Apartment with experience of operating across the sector over the years (including restaurants, hostels, budget hotels and now serviced apartments and student accommodation).Linkedin - https://www.linkedin.com/in/stevelowy/Instagram - @steviejlowyTwitter - @SteveLowyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a total thrill it was this week to open my little black book of old work mates and get one of the nicest gents on the planet onto the show in the form of Marc Thompson. He also has a wonderful job title, Manager - Enrichment Programming which he does for the quite marvelous Seabourn Cruise Line. You can learn all about what enrichment programming covers in this episode as well as:-Marc's awesome jobThe cruise industryIndirect Marketing TaglinesThomson Holiday ReppingJobs on a Cruise ShipMoving to P&amp;OThe (Not so) Friendly FoursThe stuff that happens at seaHarvey NicholsFuturist LeadersRevenue GenerationAnd so much more. Marc has had a stellar career so far and has covered off a lot of different things culminating in him taking on this wonderful role he has now. As an ex ship mate, Marc and I also spend a short time reminiscing over some of the amazing things we used to get up to whilst working on a ship in early career.Enjoy!The GuestMarc Thompson is the Manager - Enrichment Programming for one of the worlds most luxurious cruise companies, SeabournLinkedIn - https://www.linkedin.com/in/marc-thompson/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We wouldn't have had todays conversation had our guest not reached out and asked if she could come on the show. And I'm so glad that she did.I chat to Clare Coghill, Chef &amp; Owner of Café Cùil on the Isle of Skye.And what a chat it is, it's got everything, a great story, so many lessons and some cracking anecdotes. We get through:-Island life and weatherPositive Social MediaBeing born into the industryFormative yearsGoing into TVLondon and the Spark for foodMoving into the kitchenThe first businessThe deep endOpening your first business in a pandemicForced return to SkyeReconnecting with local produceCafe CuilGaelicControlled firesTV competitionsStaffing &amp; CultureAnd so much more.Clare's story is so positive, along with her general outlook and there's something for everyone in this chat.Enjoy!The GuestClare Coghill is the owner and head chef of Café Cùil on the Isle of Skye. Café Cùil began its story in the heart of Hackney, East London in 2019. Hailing from the Isle of Skye, Clare's passion for Hebridean produce combined with her Gaelic influences created a unique café space in London that fast became a hotspot for brunch lovers around the city.Now based back on the Isle of Skye, the café has been reborn in the idyllic setting of Carbost.Drawing inspiration from the wild, natural larder that Skye has to offer, Café Cùil uses locally-sourced, sustainable produce combined with traditional ingredients to give its own refreshing take on brunch &amp; lunchThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

You'll most likely know today's guest as Co-Founder of Honest Burgers but he's been working away on something transformative and has also Co-Founded another business in the form of Pineapple described as "future proofing hospitality through people data and research". I am of course talking about Philip Eeles.Philip is high on energy from the outset and to the backdrop of his balcony in Brighton, and a Gin &amp; Tonic, we set to getting through his rather wonderful story.There's so much to love, including:-The 2023 Philip EelesJournalism aspirationStarting in hospitality to pay the billsMeeting TomGetting off and runningNaivetyLewes FireworksThe Third Co-FounderBrixton MarketExpansionReal LoyaltyMistakesStorytelling and cultureThe futurePineappleAnd so much more. At times through his story you'd be forgiven for thinking that Philip lunged from one mistake to the next (Hence the title, burgering it up - You see what I did there), but the reality is that under this fun loving and high energy guy, is one driven human and as a result we have so many lessons to take from our chat.Enjoy!The GuestPhilip is the Co-Founder of National treasure burger chain, Honest Burgers now at 40+ restaurants and Pineapple among many other ventures.LinkedIn - https://www.linkedin.com/in/philip-eeles-02229ba6/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Hospitality is awesome isn't it?And as if to prove that theory, In was on the receiving end of top class hospitality as I was welcomed to Pan Pacific London to chat to their amazing Director of Marketing Communications, Michelle Whittemore.Michelle oozes hospitality and our chat is packed full of stories and learning from someone who has forged a superb career so far. We get through:-Welcomes - Pan Pacific StyleStarting in medicineMoving into MarketingDictationExperiencing Agency Marketing &amp; PRVisas &amp; Travel arrangementsBelgium &amp; MarriottSettling in the UKLuxuryJoining Pan PacificServant LeadershipOpening a hotel in a PandemicAwards and accoladesWardrobe malfunctionsAnd so much more. Hospitality is lucky to have Michelle and she forms part of a superhuman leadership team at what is fast becoming one of London's Iconic Hotels.Enjoy!The GuestMichelle is the Director a skilful marketing communications professional with a 20+ year career dedicated to luxury hospitality including brands such as Corinthia Hotel London, Nira Hotels &amp; Resorts, PRCO, Lesley Simpson Communications and Marriott International.Website - https://www.panpacific.com/en/hotels-and-resorts/pp-london.htmlThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy