Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji, that focuses on gender justice and decolonization in fashion. Today, we talk about decolonizing design and creative liberation. Listen to learn about: >> The impact of colonialism and power structures on design >> The need for critical social analysis in design >> Designing for Joy >> Decolonizing design >> The importance of locality and place in design >> Rethinking how we think about and experience systems Our Guest Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji, that focuses on gender justice and decolonization in fashion. Their work has been prominently featured during New York and Chicago Fashion Weeks and highlighted in several publications across the United States, Pakistan, Thailand, and Japan. Mayed's identity is shaped by their background as a Muslim immigrant of Persian, Afghan, Indian, and Pakistani heritage, as well as lived experiences of queerness, disability, and neurodivergence. Show Highlights [02:15] Mayed’s unconventional journey into design, combining engineering and social sciences. [04:05] How this background has helped Mayed in their work. [06:01] Mayed’s current work focus is on understanding the impact of colonialism in design. [07:36] The challenge of collaborating when existing power differentials have yet to be addressed. [09:28] What is power? [12:04] Mayed shares thoughts on designing when you’re close to, or a part of, the community you’re designing for, versus being outside that community. [13:53] Dawan talks about how perfection is the enemy of change. [15:57] The fear and discomfort of taking responsibility for causing harm. [16:28] Good intentions do not absolve responsibility. [17:30] Building accountability into what you design. [19:19] Ethics in design and looking for the potential of harm while designing. [22:45] There is an assumption of neutrality and objectivity around design. [24:47] Designing to prevent harm, and also designing for joy and compassion and care. [29:45] Decolonizing design. [35:12] Grounding design in the context of the place and space where it will live. [38:47] Shifting the way we think about design, to move beyond the human. [40:44] Rethinking how we think about and experience systems. [45:13] Last thoughts from Mayed about doing the work and the responsibility that comes with that. LinksMayed on LinkedInMayed on MediumMayed’s websitepause + effect - 5-week intensive, Reimagining ResearchInterview: Fashion Designer Sahibzada MayedCultivating Design Ecologies of Care, Community, and CollaborationI Don’t Want A Seat at Your Table w/ sahibzada mayedDecentralizing Power through Design with Sahibzada Mayed and Lauren Lin Book Recommendations Emergent Strategy: Shaping Change, Changing Worlds, by Adrienne Maree Brown DT 101 EpisodesDesign Social Change with Lesley-Ann Noel — DT101 E128 Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127 Design Ethics with George Aye — DT101 E136

Matthew Van Der Tuyn is a designer and healthcare innovation strategist. Matt is the Senior Director of Design and Strategy at the Center for Health Care Transformation and Innovation at Penn Medicine. The mission at the Center is to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Matt has had the unique opportunity to help build the Center’s design, discipline, and elevate design thinking as a key tool in Penn Medicine's organizational toolbox. Matt's design process balances divergent and creative thinking to push beyond incremental solutions with the rigor of an evidence-based approach. We talk about becoming and being a designer in healthcare and Matt's practice. Listen to learn about: >> The unique challenges of designing and innovating in the healthcare space >> Problem-centric vs solution-centric thinking and action >> The importance of change management in the design process Our Guest Matt is a designer and health care innovation strategist. Matt’s design roots are in information, product, and service design. His design practice began with visual arts, information design, and product design for luxury goods before deciding to pivot into design for social impact. With this new focus on using design to solve societal issues, Matt’s work expanded into the design of services and co-design as a tool for empowering disadvantaged communities. Matt’s guiding principle is that design is a mindset that anyone can leverage, and that the role of the “Designer” is to help others tap into this mindset to imagine new possibilities. In 2012, Matt made a leap into health care when he joined the newly minted Center for Health Care Transformation and Innovation at Penn Medicine (CHTI). The mission of this new center was to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Entering as the first designer on this new team, Matt has had the unique opportunity to help build CHTI’s design discipline and elevate design thinking as a key tool in Penn Medicine’s organizational toolbox. Matt’s design process balances divergent and creative thinking to push beyond incremental solutions with the rigor of an evidence-based approach. Matt leads with the belief that the foundation of great design, and building a culture of innovation, is empowerment. That the greatest ingredient for innovation in any large service organization is the people on the front lines of service delivery who have the passion, insight, and opportunity to effect change. However, there are not often clear pathways for these staff to gain traction with ideas nor are there efficient ways for leadership to identify and support these frontline champions. Matt believes bridging this gap, through design, between high-level organizational objectives and the frontline staff with the answers, where agency is created for innovation, is the key to unlocking the true potential of an organization. Matt does not see design as a silver bullet, but rather a binder that can align the many, diverse, voices and skills needed for transformative solutions. In addition to design, Matt will quickly point to the various disciplines and individuals across Penn Medicine that he feels create the secret sauce that makes anything possible. From behavioral economists to data scientists, quality and safety experts to hospitality experts, Matt is a firm believer that everyone has something to contribute, if we center ourselves around a shared set of values that prioritize improving the lives of others. Show Highlights [02:02] Matt’s love of the fine arts, and why he ended up in graphic design. [02:34] Evolving from graphic design into product design of dinnerware. [03:25] The book that helped change Matt’s design path. [04:33] Grad school at the University of Arts in Philadelphia. [05:44] How Matt’s grad school project with Penn Medicine led to the creation of the Center he works at today. [09:30] Being problem-centric instead of solution-centric. [12:45] The unique challenges of innovation work in healthcare. [14:26] One of Matt’s big “a-ha!” moments. [15:29] An exercise Matt uses to help people move past assumptions and think creatively. [18:31] Looking for the people who really wanted the help. [19:34] Storytelling in Matt’s work. [22:28] The need for rigor and evidence when designing for healthcare. [24:42] Matt encourages new designers to find ways to measure the success of their work. [25:44] Getting comfortable with the business and finance side of healthcare. [29:38] The importance of good change management. [30:55] Using behavior design to help people with change. [31:27] Conflict as a natural part of the design process. [35:57] Matt’s advice for those wanting to work in healthcare design. [38:32] Books and resources Matt recommends. Links Matthew on LinkedIn Matthew at UPenn MedicinePenn Medicine: Center for Health Care Transformation and InnovationA Global Pandemic Turned Everything Upside Down. What Has Penn Medicine’s Innovation Team Learned From That?   Book Recommendations Design Revolution: 100 Products The Empower People, by Emily Pilloton The Presentation of Self in Everyday Life, by Erving Goffman DT 101 EpisodesHealthcare + Systems + Risk + Design with Rob Lister — DT101 E122 A Designer’s Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44

Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about behavioral science, design for global health, and the importance of learning design. Listen to learn about: >> Behavioral science in healthcare >> Final Mile’s work in the global health space >> Collaboration and co-creation with clients >> Team facilitation Our GuestChristina's career journey, spanning diverse roles as a music therapist, nanny, and UX researcher, lays the groundwork for her current position as a Design Lead at Final Mile. Here, she applies a multidisciplinary approach to address pressing societal challenges, drawing from behavioral science, human-centered design, and systems thinking. She has had the privilege of collaborating with and supporting the efforts of community champions, local partners and ministries to address complex challenges such as HIV and vaccine hesitancy (COVID-19 and HPV).  Additionally, as an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators, fostering a culture of curiosity and continual learning. When she isn’t reading on the couch with her dogs, Christina finds joy in making music with friends. Show Highlights [02:38] Christina’s career started in music therapy, working with children, before becoming a nanny while going to graduate school at DePaul. [03:44] Moving into UX research in business. [04:01] Christina’s role at Final Mile. [04:44] Working in the global health arena. [05:27] Christina and her team’s work on vaccine hesitancy. [08:38] Working with different countries and cultures. [11:30] Dawan and Christina talk about handling power dynamics in their work. [13:49] How Christina helps the people she’s working with to see value in the work. [14:51] Using social learning and group work to encourage engagement and let them experience the value first-hand. [17:54] Christina offers advice for facilitators. [22:12] Behavioral science is understanding how people make decisions. [22:33] The complicated behavioral challenges in the healthcare space. [23:50] Understanding the “intent to action” gap. [25:13] How starting a new project looks for Christina’s team. [27:28] Co-creating and prototyping behavioral interventions with the people living the health issue. [29:05] Using visualizations to quickly capture ideas and tell stories. [31:36] Giving adults permission to be creative and curious. [32:33] Christina asks Dawan about how he incorporates play into his work. [34:29] Getting people to practice listening early on in an event or project. [36:34] Other ways to get participants to connect and engage. [39:32] Helping people get comfortable with discomfort. [42:09] One thing Christina really enjoyed about working with teams in Kenya. [46:30] There’s no single way to do design thinking. [47:17] Christina’s experiences teaching graduate students about behavioral science and UX. [50:21] Working with clients should be a collaborative relationship. [52:25] Avoiding overcomplication of the process. [56:27] Resources Christina recommends and that have helped her in her work. [57:45] Last words from Christina on the importance of continual learning, and learning outside of your usual sphere.   LinksChristina on LinkedIn Christina on ResearchGateFinalMile ConsultingImproving Vaccine Uptake Book Recommendations Thinking, Fast and Slow, by Daniel Kahneman Beyond Sticky Notes: Co-design for Real: Mindsets, methods and movements, by Kelly Ann McKercher DT 101 EpisodesTalk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131 Behavioral Design X Service Design with Anne van Lieren — DT101 E40 Behavioral Science + Behavior Change Design + Social Impact with Dustin DiTommaso — DT101 E28

Stephanie Gioia is a founder at Future Work Design with a focus on strategic planning and organizational innovation. She also serves as the director of the Either/Org project and teaches human-centered design for organizational innovation at the University of Oregon's Executive MBA program. She’s taught at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of deckaholic.com, the world's largest library of card decks for problem solving and creativity. We talk about organizational design and strategy, and helping organizations navigate change. Listen to learn about:>> Organizational design >> Either/Org’s Inspiration Library for organizations >> Prototyping organizational changes >> Navigating and de-risking change Our GuestStephanie Gioia (she/her) is a founding partner at Future Work Design with a focus on strategic planning and organizational innovation. Stephanie was one of the earliest strategists to use the power of Human Centered Design to solve organizational design challenges. Stephanie also serves as director of The Either/Org Project, an organizational design inspiration lab. This project vibrates all her interests: organization design, practical tool-making, learning and inspiration, and a firm belief that we can change the whole world by changing the world of work. Stephanie teaches Human Centered Design for Organizational Innovation at University of Oregon’s Executive MBA program. In the past she has taught programs at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of www.deckaholic.com, the world's largest library of card decks for problem solving and creativity. Stephanie holds an MBA from the University of Michigan in Strategy and Organizational Sensemaking and earned her B.A. in History and Government from Georgetown University. She lives in beautiful Klickitat country (White Salmon, WA) with her partner Dave and is a mom to two fantastic kids. Show Highlights [01:59] Stephanie’s interest in organizational life led her to taking jobs in large organizations to see how they functioned. [02:40] How can we make organizations operate better and be a better experience for employees? [03:16] Getting an MBA in strategy and organizational sense making. [03:52] Deciding to use design thinking to prototype and design better workplaces. [04:55] Her time at IDEO. [05:25] Co-founding Future Work Design. [06:22] Working with clients at Future Work Design. [07:54] Using Future Work Design’s Wayfinder card deck to help a team align and start working together. [11:05] Helping clients get comfortable with ambiguity. [11:23] Stephanie offers an example of a client project focused on reimagining how the client might make decisions better aligned with their core values. [16:23] Reclaiming the “design” part of organizational design. [20:18] The Either/Org’s inspiration library for organizations looking to innovate. [22:57] Visualizing an organization beyond the org chart. [23:57] Organizational prototyping. [29:25] Helping organizations navigate and de-risk change. [32:11] A project for an international NGP that entailed changing their entire operating model. [34:07] Managing the expectations of change. Links Stephanie on LinkedIn Stephanie on Medium Stephanie on Instagram Stephanie on YouTube Stephanie on UX Magazine Future Work Design either/org Deckaholic DT 101 Episodes Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75 UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103

Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling, Citi Bike, We Work, Domino Magazine, Tictail, the Muse, Dow Jones and more. She speaks at conferences and teaches workshops worldwide. Today, we talk about designing your career and user experience for small businesses. Listen to learn about: >> Creating a career roadmap >> Career marketing materials and messaging >> The importance of stories and storytelling when interviewing Our GuestSarah Doody is the founder of Career Strategy Lab™, a program that helps UX and product professionals at all career stages navigate their job search and articulate their skills and experience through individualized and group coaching. She is also the host of the Career Strategy Lab podcast. Since 2021, professionals who have worked with Sarah have increased their salaries by 40% on average and have been hired at prestigious brands such as Microsoft, Amazon, Salesforce, Nordstrom, Spotify, Blue Origin on average in 3.5 months. She has been featured as an expert in Forbes, Fast Company, Insider, Fox Business, and more.  Show Highlights [01:43] Sarah originally planned to have a career in neuroscience. [02:19] During a gap year, she ended up in graphic and web design instead, which led to a focus on information architecture. [2:50] From there, Sarah turned to product and user experience design and user research. [3:43] Launching her own consulting company. [04:40] How creating and teaching a workshop about building a design portfolio launched Sarah’s new career coaching business. [06:07] One mistake many make when it comes to their careers. [07:57] Sarah’s company helps people do research on themselves to help them find jobs and careers that fulfill them professionally and personally. [09:04] Being more intentional when thinking about your career. [10:47] Creating a career roadmap. [15:08] Sarah’s advice for those who are trying to figure out their next career moves. [15:30] The importance of business relationships. [18:01] The three core career marketing materials. [19:41] Focus on outcomes. [21:31] Tailoring messaging for the job you want next. [26:26] As a job candidate, you’re a product and companies hiring are your customers. [27:35] Researching companies before the interview. [29:16] Anders Ericsson and the 10,000 hour rule. [30:30] Using stories in interviews. [34:09] Think like a lawyer when interviewing. [39:16] How Sarah and her team work on projects. [42:02] Where to find out more about Sarah and her work. [43:27] Sarah’s last advice about career planning. Links Sarah on LinkedIn Sarah’s website Sarah on YouTube Sarah on Instagram Sarah on Medium Sarah on Forbes Sarah on Inside Design Sarah on UX Magazine Career Strategy Lab Career Strategy Podcast Sarah Doody on the democratization of UX and thinking like a designer 3 Signs Your Team Isn’t Doing Enough User Research The NN/g UX Podcast: Designing a UX Career The UX Growth Podcast, Season 2 Episode 12 People of Product: How to Finally Land a Job in UX DT 101 EpisodesUX + Design Teams with Nick Finck — DT101 E117 UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 UX Research + Research Teams + UX Camp DC with Glenette Clark — DT101 E80

This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full Professor at The School of the Art Institute of Chicago. Today, we are talking live about ethics in design in the design industry.  Listen to learn about: >> What is ethical design? >> The current state of ethics in the design industry >> Project “gut checks” and saying no to projects >> How power can warp ethics Show Highlights [01:33] Audience welcome + breakfast fun + mochi doughnuts! [05:20] Dawan shares the event agenda. [07:42] Dawan introduces George. [09:06] George starts off by talking about human-centered design. [09:41] The story of the invention of e-cigarettes on the Stanford campus and how it relates to human-centered design. [11:13] What George found most shocking about the story. [11:24] It’s not just about can we do something, it’s about should we do it? [12:38] Looking at the roots of the design industry. [13:13] The weakness of Dieter Rams’ ten principles of good design. [14:20] What we need is an ethical framework for good design. [15:12] How Greater Good Studio approaches ethics in design. [15:58] Lived experience is expertise. [16:21] Design is transformative. [17:04] The design industry and education has trained designers to always say yes to projects, but not to know when to say no. [18:01] George’s Ten Provocative Questions. [19:10] Losing one’s inner conscience and voice. [20:47] A succinct definition of power. [21:24] Power asymmetry. [23:59] The risk of working on projects that potentially cause harm. [26:00] Greater Good Studio’s weekly gut checks and breakup emails. [27:38] Some patterns and a framework when writing your own breakup emails. [29:12] Design is an accelerant. [31:08] We must call out the ways in which design can be harmful. [31:24] George’s ideas around a possible standard design code of ethics and standards for practice. [32:05] Accountability, not gatekeeping. [37:21] Leadership needs to constantly practice being receptive to hard feedback from the team. [38:19] The gut check is a deliberate tripping hazard. [40:28] Ethics for people who don’t normally handle ethics. [42:48] Approaching the potential for harm in a trained-to-be-optimistic design industry. [47:58] How do we approach C-suite and other leaders to have conversations around ethics? [51:49] What the next ten years looks like for ethics in design. Links George on LinkedInGeorge at SAICGreater Good StudioGreater Good Studio on MediumArticles by George Why designers write on the walls (and why you should, too)Design Education’s Big Gap: Understanding the Role of PowerIt’s Time to Define What “Good” Means in Our IndustryThe Gut Check, by Sara Cantor Aye DT 101 EpisodesDesign for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Design for Good + Ethics + Social Impact with Sara Cantor — DT101 E100 Trauma-informed Design + Social Work + Design Teams with Rachael Dietkus — DT101 E81

Kareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as the Design Director and Manager for NASA JPL's DesignLab, he applies design thinking to communicating and educating about space exploration, bringing a unique intersection of design, science, and technology to the forefront. His thought leadership includes co-editing "The Black Experience in Design" and serving on the AIGA’s national educators steering committee. Today, we talk about how curiosity fuels design thinking, communication, and leadership. Listen to learn about:>> A deep dive into the why’s of design thinking >> Embracing curiosity and seeing where it leads you >> What it means to truly communicate >> Kareem’s wonderful, meandering path through design and design thinking Our GuestKareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as the Design Director and Manager for NASA JPL's DesignLab, he applies design thinking to communicating and educating about space exploration, bringing a unique intersection of design, science, and technology to the forefront. Before IBM, Kareem was the Director of Design at The Hive, where he merged design thinking with liberal arts and encouraged interdisciplinary collaboration. He has also lectured at prestigious institutions like Stanford University and Pratt Institute. His thought leadership includes co-editing "The Black Experience in Design" and serving on the AIGA’s national educators steering committee. He is a frequent speaker, exhibitor, and podcast guest, solidifying his status in the design community. Kareem holds advanced degrees from NYU and Pratt Institute. With a focus on user-experience and visual design, and a commitment to critical explorations of culture, Kareem Collie continually seeks impactful opportunities through design. Show Highlights [02:19] Kareem’s path to working at NASA. [03:27] Being a creative child. [04:14] Attending Brooklyn Technical High School and studying architecture. [05:22] Discovering new media/digital art while at Howard University.[05:57] Transferring to the Pratt Institute to study graphic design and art direction, and falling in love with design. [07:06] Kareem’s early years in the design industry. [07:55] Co-founding a design studio and teaching at the Pratt Institute. [09:02] Getting to design his own graduate degree curriculum at Gallatin at NYU. [10:18] Going to Stanford’s d.school. [11:02] Becoming the Associate Director and the Rick and Susan Sontag Center for Collaborative Creativity aka “The Hive” at Claremont College. [12:03] Passing through IBM before becoming the Head of Design at NASA’s JPL Lab. [15:07] Dawan and Kareem share memories of travel and exploration and sharing a curiosity about the world. [20:30] Communication and being vulnerable. [22:33] Communication is collaboration. [23:40] Dawan talks about needing to be willing to change during the experience of communicating with someone. [27:05] One of the things Kareem loves most is being part of a learning journey with others. [30:28] What it means to be a leader and how Kareem developed his own sense of leadership. [33:20] The importance of embracing and being OK with ambiguity. [39:15] Design thinking has helped Kareem better understand his own thought processes. [40:00] Kareem hops onto his soapbox about why he loves design thinking and wants others to understand it better. [42:40] Developing the Critical Design Studio course at Claremont. [46:11] Design changes how we see and move through the world. [49:28] Design thinking gives students an alternative way of looking at a thing, whatever that thing might be. Links Kareem on LinkedIn Kareem’s website Kareem on Undefined by Design Hello from the Pluriverse: Season 1 Ep 28 with Kareem Collie The Black Experience in Design Book RecommendationsThe Black Experience in Design: Identity, Expression & Reflection, edited by Anne Berry, Kareem Collie, Penina Acayo Laker, Lesley-Ann Noel, Jennifer Rittner, and Kelly Walters DT 101 EpisodesBuilding Design Capacity + Measuring Design Value + Designing Studios with Doug Powell — DT101 E16 A Designer’s Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Working and Leading at the Intersection of Engineering, Business and Design with Kevin Bethune — DT101 E76

Holly Owens is an Adjunct Professor at the Touro College Graduate School of Technology, where she teaches in the Instructional Technology program, and works full time as an Instructional Designer with PillPack by Amazon Pharmacy. She has over 15 years of experience in education in various roles, including high school educator, instructional technologist, and podcast host. Today, we talk about instructional design and designing learning experiences for adults. Listen to learn about: >> What is instructional design? >> Adaptive, individualized learning >> Andragogy and designing learning experiences for adults >> Incorporating strategic plans and goals into the learning experience Our GuestAs a Corporate Instructional Designer at Amazon Pharmacy, Holly brings over 17 years of diverse experience in education, specializing in instructional technology, design, and teaching. Since 2012, she has been actively involved in online education, currently serving as an educator at Touro University's Graduate School of Technology in their Instructional Design/Technology program. With two master's degrees from the University of Maryland, Global Campus—one in Instructional Technology and another in Distance Education—Holly also holds a certificate in Distance Education Leadership and is currently pursuing a doctorate in Organizational Leadership. Holly’s dedication lies in promoting online learning and its vast potential to empower students worldwide. As the host of the EdUp EdTech podcast, she offers a leading resource to stay updated on the latest and most impactful Ed Tech tools revolutionizing education. The podcast features guests from the EdTech industry, sharing personal and professional growth stories while exploring how technology is reshaping the education landscape. Show Highlights[01:49] Holly discovered a love of EdTech while teaching high school, her first career. [02:12] Moving into higher education and instructional design. [03:44] Getting a job with Amazon Pharmacy. [05:09] Dawan explains why we talk about instructional design on the podcast. [07:06] What is instructional design? [08:59] Holly’s thoughts on remote/distance learning. [11:36] Adult vs young learners. [13:33] Designing learning experiences for adult learners. [15:07] Holly discusses how she designs learning experiences. [18:00] Adult learners want to know the destination and the what and how of getting there. [20:10] Fitting the strategic plan and business goals into the learning experience. [22:32] The differences between the corporate and education spaces when it comes to innovation. [27:18] Holly’s thoughts and advice for those thinking about getting into instructional design. [31:23] Books and resources Holly recommends. [34:24] Where to find out more about Holly and her work. Links Holly on LinkedIn Holly at Touro University EdUp EdTech Holly Owens—Making the Leap from Educator to Instructional Designer An Insider's Perspective: The Journey from Educator to Instructional Designer w/ Holly Owens Holly Owens with Host Toddi Norum: The Changing World of Online Ed & the Future of the Instructional Designer Holly Owens - The Secret is in the Sauce: 5 Key Ingredients to Use When Designing an Online Course from Scratch 5 Ways to Help Students Succeed in Online Courses with Holly Owens Book Recommendations Map It: The hands-on guide to strategic training design, by Cathy Moore Design for How People Learn, by Julie Dirksen Talk to the Elephant: Design Learning for Behavior Change, by Julie Dirksen What I Wish I Knew Before Becoming an Instructional Designer, by Luke Hobson The eLearning Designer's Handbook: A Practical Guide to the eLearning Development Process for New eLearning Designers, by Tim Slade DT 101 EpisodesTalk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131 5.5 Things Every Designer Should Know About: The Future of Higher Education with Bryan Alexander — DT101 E97 Learning Design with Yianna Vovides — DT101 E58

David Staley is an associate professor in the Department of History at Ohio State University. He teaches courses in digital history and historical methods. He also holds courtesy appointments in two departments, the Department of Design, where he has taught courses in digital history and design futures, and the Department of Educational Studies, where he has led the forum on the university. We talk about the future of higher education and learning, remote learning, and explore some of the ideas in David’s latest book, Knowledge Towns. Listen to learn about:>> AI and its potential impact on education >> How will we define a “university” in the future? >> Remote learning >> David’s book, Knowledge Towns Our Guest David Staley is an academic, writer, designer, futurist and journalist.  He is an Associate Professor in the Department of History and (by courtesy) the Departments of Design and Educational Studies at The Ohio State University. He is the author of "Alternative Universities: Speculative Design for Innovation in Higher Education", the co-author of "Knowledge Towns: Colleges and Universities as Talent Magnets" and author of "Visionary Histories", a collection of futures essays. He is an Honorary Faculty Fellow at the Center for Higher Education Leadership and Innovative Practice (CHELIP) at Bay Path University, and a fellow at the Center for Science and the Imagination at Arizona State University. In 2022 he was awarded "Best Freelance Writer" by the Ohio Society of Professional Journalists for his "Next" futures column with Columbus Underground. Show Highlights[04:32] David starts off the conversation by talking about how AI will impact and change the future of higher education. [05:12] The Interface. [06:10] One of the top design problems for the remainder of the 21st century. [09:11] What our relationship with AI might look like. [09:40] David gives a few hints on a book idea he’s working on. [10:19] The importance of knowing the level of dialogue a learner needs at any given moment. [11:26] David believes that AI will become a pretty important part of the classroom system. [14:01] New forms of knowledge. [14:46] Preparing students for a world of dynamic change. [18:01] David asks Dawan if he thinks students will come to university to solve problems rather than to learn a discipline. [21:26] A Miro Moment. [23:28] David discusses the epistemic culling phenomenon happening in higher education.[27:40] Will we be redefining what a university is? What might that look like? [32:41] Dawan asks, What is higher learning, and how does it serve us? [33:39] David takes us back to the early pandemic years, and the remote class experience. [34:39] Using the experience as a teaching opportunity. [34:53] The generic feeling of taking classes remotely. [35:32] The idea of Place. [36:43] The value of learning together. [37:20] Where will the location of teaching and learning be in the future? [38:07] Will the numbers of remote students continue to increase? [38:41] The emergency nature of online learning during the pandemic, as opposed to designed online learning. [42:26] How does a university bring what is unique about them into the online learning experience? [43:30] David contemplates future online learning looking like tutorials and one-on-one learning. [47:51] David believes that the best teaching and learning happens one-on-one. [49:35] Colleges and universities are talent magnets. [51:29] Place does matter when it comes to universities, but mostly from an economic development standpoint. [53:37] When remote working and learning can happen anywhere, workers and learners will have the choice in where they live, learn, and work. [56:04] Universities and colleges need to rethink their relationship with the place they are located. [57:32] Moving beyond survival to thriving. [59:18] Graceful endings in higher education spaces. LinksDavid on LinkedIn David’s articles on Educause David on ResearchGate Associate Professor David Staley Discusses Digital History and the Future Voices of Excellence from Arts and Sciences Creative Mornings Columbus Books by DavidHistorical Imagination Alternative Universities: Speculative Design for Innovation in Higher Education Knowledge Towns: Colleges and Universities as Talent Magnets Computers, Visualization, and History: How New Technology Will Transform Our Understanding of the Past History and Future: Using Historical Thinking to Imagine the Future Brain, Mind and Internet: A Deep History and Future Book RecommendationsThe Next Rules of Work: The Mindset, Skillset and Toolset to Lead Your Organization through Uncertainty, by Gary Bolles The Future of Cities, edited by Joel Kotkin and Ryan Streeter DT 101 Episodes A Design Thinking Practitioner’s Shift into Higher Education and the Potential for Design Thinking in Higher Education with Fred Leichter — DT101 E4 Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 5.5 Things Every Designer Should Know About: The Future of Higher Education with Bryan Alexander — DT101 E97

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore creating services and solutions by thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD014 // 5 Ways Nobody Cares About You and How They Make You a Better Designer. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast HostPresident, Fluid Hive Show Highlights [00:51] Your tiny narcissist. [00:55] The five ways nobody cares about you. [01:52] Nobody cares what you create. [02:13] Nobody cares about the problems you solve. [02:35] Nobody cares what you know. [02:56] Nobody cares about your experience. [03:19] Nobody cares if you win. [03:51] Fluid Hive’s free thinking tool has all of the questions you need to answer to keep your inner narcissist in check.  The Design Thinking 101 Podcast’s Ask Like a Designer series Ask Like a Designer — DT101 E61 Design, and One Question to Rule Them All // ALD 002 — DT101 E63 There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69  Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73  The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77  Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79  The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87  Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89  Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92  Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99  Designing a Learning System for the Good Life // ALD 013 — DT101 E108

Julie Dirksen is the author of the books Design for How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Julie was my guest for episode 42 of the show. In this episode, we talk about her latest book, ways to motivate learners and workshop participants, designing learning experiences for skill development, and more. Listen to learn about:>> Julie’s latest book, Talk to the Elephant: Design Learning for Behavior Change >> Behavior change challenges >> The biggest challenge when creating virtual learning experiences >> Motivating and engaging learners >> AI in education Our Guest Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learn something new, and you can find her at usablelearning.com. Show Highlights[02:02] Julie gives a quick summary of her first book and how Talk to the Elephant is its natural sequel. [02:42] The new book tackles the challenges in actually changing behavior. [04:26] On learning experiences. [05:21] Julie is starting to organize a third book, which will be on skill acquisition. [05:34] The evolution of behavioral design. [06:21] The COVID-19 pandemic is the biggest behavior change experiment in the history of the world. [07:06] The book’s audience are those in the learning and development field — people who design learning experiences. [08:00] The Change Ladder. [08:54] Julie offers one case study she uses in the book to demonstrate the challenges around behavior change. [14:17] The importance of communicating and working with the people you serve when it comes to changing behaviors. [14:58] Julie tells a story illustrating the importance of talking to and understanding the people you serve and their needs. [17:57] It’s important for people to participate in their own behavioral design. [20:15] Creating the conditions for learners to motivate themselves. [21:22] Making things as easy as possible for someone to do. [22:42] A Miro Moment. [25:27] Creating learning experiences that engage learners. [26:14] The biggest challenge in designing virtual workshops. [27:55] Why Julie is interested in Virtual Reality. [29:34] The top two challenges Julie sees in almost every behavior change. [34:55] Immediate impact and immediate rewards help learners stay motivated. [37:21] Helping learners see what they will be able to do with this new skill or new knowledge. [42:53] Julie shows appreciation for how video games onboard players as a great example of guiding people along the learning curve. [45:11] Designing learning experiences to make your learner feel smart and capable as they acquire new skills and knowledge. [48:42] Julie talks about research on self-directed learning by Catherine Lombardozzi. [49:20] Julie and Catherine will be doing a webinar on the key behaviors seen in good self-directed learners. [52:05] Julie ponders how systems thinking and design fits into behavior change. [52:54] Dawan and Julie talk about AI and its role in education. LinksJulie on LinkedIn Usable Learning Designing for how people learn Book RecommendationsDesign for How People Learn, by Julie Dirksen Talk to the Elephant: Design Learning for Behavior Change, by Julie Dirksen Thinking, Fast and Slow, by Daniel Kahneman Nudge: The Final Edition, by Richard Thaler and Cass Sunstein How Change Happens, by Cass Sunstein Misbelief: What Makes Rational People Believe Irrational Things, by Dan Ariely Predictably Irrational, Revised and Expanded Edition: The Hidden Forces That Shape Our Decisions, by Dan Ariely DT 101 EpisodesLearning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 Learning Design with Yianna Vovides — DT101 E58 Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43

David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. Listen to learn about: >> Team facilitation >> Human centered-design: mindsets over methods >> [Re]Building human connection  Our Guest David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David was in-house at Capital One on the Design Thinking and Strategy team. That team focused on changing the way the enterprise worked by empowering all employees with the mindsets and tools of design thinking. His team scaled practitioner and senior leadership programs throughout the risk-averse organization. Prior to Capital One, David was a senior consultant at Peer Insight, a service design and innovation firm where he led service design projects with Fortune 500 and non-profit clients. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. David has a B.S. in Mechanical Engineering from the University of Maryland. Show Highlights [02:10] How David went from engineer to design strategist. [02:59] The two experiences as an engineer that led David into design thinking. [04:46] Experimenting to find the right career path. [06:54] The challenges of experimentation and risk-taking in the workplace. [09:07] Teaching human-centered design and creativity at Capital One. [11:16] David’s focus is on mindsets, not methods, when it comes to teaching design thinking to others. [14:08] Helping non-designers to understand and use human-centered design in their work.[17:04] A Miro Moment. [18:53] Breaking down silos. [20:29] The lack of skilled facilitators for collaboration at work. [21:20] Finding ways to make meetings productive and fun. [22:40] Do you really need a meeting? [24:47] Designing meetings. [26:09] Practicing active listening during meetings. [27:26] Cultivating the right energy in the team and creating the right environment in the room for the work you’re doing. [27:26] Designing the right activities for your meeting in order to achieve the meeting’s goals. [30:46] David and Dawan talk about why people’s design thinking expectations are often not met in reality. [33:23] What David is working on now: Connection. [38:37] Where to learn more about David’s work. LinksDavid on LinkedIn lemus&co David’s website Other Design Thinking 101 Episodes You Might Like Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26 Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52 The Experimentation Field Book with Natalie Foley — DT101 E123

Liz Chen is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. We talk about teaching and applying design thinking in higher education, and learn more about The Experimentation Field Book. Listen to learn about: >> Innovate Carolina >> The Experimentation Field Book >> Design thinking and public health >> Design thinking in strategic planning Our Guest Liz is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. She leads the interdisciplinary Graduate Certificate in Innovation for the Public Good and launched her team’s recharge center that allows grad student Design Thinking and Innovation Fellows to work on staff as part-time employees to support design and innovation projects with clients inside and outside of the university. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. Liz is a former high school science teacher, tech nonprofit co-founder, and public health researcher. Show Highlights [02:50] Getting accepted into Innovation Next as a grad student, a national innovation acceleration program. [03:30] Completing her Ph.D. and becoming the Design Thinking Lead at Innovate Carolina. [04:16] The changes Liz has seen in how design thinking is being used in research. [04:54] Liz talks about a project funded by the EPA that she and her student team are working on, to reduce food waste. [06:34] UNC’s graduate certificate program in Innovation for the Public Good. [07:24] Divergent vs. convergent thinking. [08:41] The challenges in using design thinking when many funding organizations ask you to pitch a “single solution.” [11:15] Sharing what didn’t work is as important as sharing what did work. [12:24] Innovate Carolina has consulting services, where grad students and fellows get to work on client projects. [15:43] Liz talks about how Innovate Carolina’s infrastructure works within the infrastructure of the university. [19:15] The Experimentation Field Book provides resources for readers to self-teach the process of testing ideas and assumptions. [20:59] A Miro Moment. [23:35] Some of Liz’s favorite tools from the book. [25:45] The book’s five-step testing process. [28:17] Using design thinking in public health. [33:56] Three things Liz wishes people knew about teaching science at the high school level. [39:29] The Experimentation Field Book is for anyone who is problem-solving or innovating. [42:11] Liz and her team are helping with the work on UNC’s Carolina Next strategic plan. 45:51] Dawan shares a little about his strategy design experiences at Ohio State University. Links Liz on LinkedIn Liz on UNC’s website Liz on ResearchGate Liz on GoogleScholar Innovate Carolina Carolina Graduate Certificate in Innovation for the Public Good MyHealthEd Want 20% off of The Experimentation Field Book?  Click here and use promo code CUP20 Other Design Thinking 101 Episodes You Might Like The Experimentation Field Book with Natalie Foley — DT101 E123 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73  

Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator and an Assistant Professor in the Department of Design Studies at North Carolina State University. Lesley promotes greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio. We talk about questioning design practice, dreaming and prototyping, and her book, Designing Social Change. Listen to learn about:>> Design studies >> Designing with non-designers and “design out in the wild”>> Lesley’s new book, Design Social Change >> Designing dreams together across our differences Our GuestDr. Lesley-Ann Noel is an Afro-Trinidadian design educator. She is an Assistant Professor in the Dept. of Design Studies at North Carolina State University. She practices design through emancipatory, critical and anti-hegemonic lenses, focusing on equity, social justice and the experiences of people who are often excluded from design research. Lesley also attempts to promote greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio, for example, through The Designer’s Critical Alphabet. Her research also highlights the work of designers outside of Europe and North America as an act of decolonizing design. Her identity is shaped by her ethnic background as an Afro-Trinidadian; her experience as a daughter, sister and mother; and her lived experiences in Trinidad and Tobago, Brazil, Tanzania, Uganda and the USA. Show Highlights [02:50] Catching up with Lesley and what she’s working on now. [03:56] Lesley’s latest book comes out November 28, 2023 [04:50] What is design studies? [05:13] Design studies has two foci: inward on the practitioner, and outwards towards society.[06:01] A lot of Lesley’s work focuses on who designs, and who gets to define design. [06:12] Lesley is excited by what design looks like when it’s outside of the design sphere. [11:10] Working with non-designers has allowed Lesley to see design processes more clearly. [12:18] Collaborating with designers globally. [14:05] Grappling with complexity and vagueness in the design space. [18:32] Lesley’s new book shows readers how they can change the world around them for the better. [19:33] People need to be active citizens of the world. [20:25] A Miro Moment [22:34] Design Social Change is written for everyone, not just designers. [23:38] The world is always changing and we have the power to change it for the better. [25:48] The three big ideas of the book. [26:07] Ask questions. Work to understand the world around you. [26:47] Emotional intelligence, and moving beyond raw emotion into “what next?” [27:56] Envisioning a better world, and finding a path to get there. [28:51] Prototyping a better world. [30:30] The challenge is: how do we dream together across our differences? [33:53] People can dream different paths towards the same goal. [34:57] Why Dawan loves difficult questions. Links Dr. Noel on LinkedIn Dr. Noel’s website Dr. Noel on NC State University website A Designer’s Critical Alphabet Cards Link to her dissertation “Teaching and Learning Design Thinking through a Critical Lens at a Primary School in Rural Trinidad and Tobago” Article from the University of Wisconsin-Madison on Dr. Noel’s work with emancipatory research and design thinking AIA recording of the CAE research conference call (does include images as part of the recording) with Dr. Noel where she presented her research/processes in the field of critical design thinking with an emphasis on emancipatory process.    Book Recommendations Design Social Change: Take Action, Work toward Equity, and Challenge the Status Quo by Lesley-Ann Noel The Little Book of Designer's Existential Crises, by Emmanuel Tsekleves and Lesley-Ann Noel The Black Experience in Design: Identity, Expression & Reflection, by Anne H. Berry (Editor), Kareem Collie (Editor), Penina Acayo Laker (Editor), Lesley-Ann Noel (Editor), Jennifer Rittner (Editor), Kelly Walters (Editor)    Other Design Thinking 101 Episodes You Might Like Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57

Victor Udoewa works in the Office of Public Health Data Surveillance and Technology at the CDC. Previously, he worked at the Small Business Innovation Research and Small Business Technology Transfer programs at NASA, as well as at 18F and Google. We talk about his journey into design and leadership, the role of design in the civic space, radical participatory design, and orchestrating relationships in complex systems. Listen to learn about: >> Civic design and social impact design >> Radical participatory design and working with the people and communities you’re serving >> The effect of relationships on systems >> The fallacy of problem solving Our Guest Victor Udoewa works in the Office of Public Health Data, Surveillance, and Technology (OPHDST) at the CDC. He previously served as CTO, CXO, and Service Design Lead of the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs at NASA. He was the Director of Strategy at 18F, a civic consultancy for the federal government inside the federal government. He led the digital strategy practice and served as a designer and strategist on projects. Previously, as a Global Education Instructional Designer and Training Development Specialist at Google, he designed learning products and services for people in low-to-middle-income countries around the world. Show Highlights [01:07] Victor started out in aerospace engineering, building computer models. [03:44] How one summer in El Salvador working on composting latrines changed everything. [06:05] Wanting his work to make a positive difference. [06:22] Becoming a science and technology policy advisor for the government. [06:38] Moving to the UK and designing educational products and services focused around literacy. [06:57] Coming back to government work as a civic designer and innovator. [08:39] Civic design and designing for social impact. [09:19] Much of the work of the U.S. government is done by contractors. [10:11] Civic work has numerous challenges. You must be prepared for that struggle. [12:30] Victor talks about finding and working with good people. [15:02] Why Victor uses the term radical participatory design to describe what he does. [16:19] The three main characteristics of the projects Victor works on. [17:08] Why the choice of facilitator is so important. [17:48] Professional designers can underestimate the skills and expertise of the community they are working with. [18:57] The process Victor uses to help community members feel comfortable with leading and facilitating. [21:45] Shifting from problem- and need-based methodologies to asset- and place-based methodologies. [23:30] Victor talks about a community he’s working with to create a socially-equitable and racially-just Parent-Teacher Association. [23:42] The Sustained Dialogue methodology. [26:53] The correlation between poverty and the absence of healthy relationships. [27:50] How Victor defines poverty. [28:56] A Miro Moment. [32:18] The effect of relationships on the design space and beyond. [36:41] Viewing school as a service. [40:16] Going beyond human needs. [42:17] How might we create environments that facilitate learning well? [44:39] Making a shift from student-centered to student-led. [45:29] Building innovation and flexibility into institutions. [47:24] “The end of solutions.” [49:44] Solving is not “one and done,” especially when working with complex systems. [52:50] Books and resources Victor recommends. [58:01] Dawan talks about Victor’s article, Radical Participatory Design (link is below). Links Victor on LinkedIn Victor on the Federation of American Scientists Victor on ResearchGate Victor on the Service Design Network Control the Room: Victor Udoewa: Giving Up Power In Your Space Guest Lecture - Dr Victor Udoewa - Participatory Design: A Digital Literacy Case Study | UMD iSchool Relating Systems Thinking and Design Association for Community Design – Chicago conference Life Centered Design School Radical Participatory Design: Awareness of Participation, by Victor Udoewa   Book Recommendations Decolonizing Methodologies: Research and Indigenous Peoples, by Linda Tuhiwai Smith Research Is Ceremony: Indigenous Research Methods, by Shawn Wilson Thinking in Systems: A Primer, by Donella H. Meadows and Diana Wright The Non-Human Persona Guide: How to create and use personas for nature and invisible humans to respect their needs during design, by Damien Lutz My Grandmother's Hands: Racialized Trauma and the Pathway to Mending Our Hearts and Bodies, by Resmaa Menakem Designs for the Pluriverse: Radical Interdependence, Autonomy, and the Making of Worlds, by Arturo Escobar   Other Design Thinking 101 Episodes You Might Like Facilitation + Remote Teams + Miro with Shipra Kayan — DT101 E121 Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73    

Pinar Guvenc is a partner at the award-winning global design studio SOUR, where she leads design innovation strategy. Pinar is also a member of the faculty at Parsons School of Design, and she serves on the Board of Directors at Open Style Lab, a National Design Award-winning nonprofit organization initiated at MIT, with the purpose of making style accessible to people with disabilities. Today on the show, we talk about inclusive design, and making collaboration and co-creation meaningful. Listen to learn about:>> What it really means to collaborate >> Inclusive design and designing for inclusivity >> Teaching the next generation of designers Our GuestPinar Guvenc is a Partner at SOUR — an award-winning global design studio with the mission to address social and urban problems — where she leads design innovation strategy. Prior to SOUR, Pinar co-founded various ventures where she helped set up and grow them through incubation, achieving international recognition and funding from innovation centers and accelerators such as Plug and Play and Climate KIC. Pinar is a member of the faculty at Parsons School of Design, MS in Strategic Design and Management program, author and instructor of the "Inclusive Design" course at School of Visual Arts, and the author and facilitator of the workshop series "Strategic Collaborations" at Pratt Center for Community Development. She serves on the Board of Directors at Open Style Lab, a National Design Award-winning nonprofit organization initiated at MIT, with the purpose of making style accessible to people with disabilities. Pinar is a frequent public speaker and host of the podcast "What's Wrong With": a series of discussions with progress makers and experts to diagnose problems in industries, ideate solutions, and raise awareness among the general public. Show Highlights[02:25] Pinar’s design career began in industrial engineering and finance. [02:57] Becoming an “accidental entrepreneur” and discovering design along the way. [04:10] Pinar’s frustration with the word “collaboration.” [05:43] Designing collaborations. [06:50] What is collaboration? [07:07] Start with the people, then move to process. [10:17] Processes help us stay focused when things are rushed. [11:02] Recognizing our biases and sharing power when collaborating. [11:37] Fully integrating design into an organization. [12:44] Storytelling is part of the design process. [14:51] Our work leadership style needs a fundamental change. [15:37] Adults need to create and learn, just like children. [16:16] A Miro Moment. [18:06] Knowing what you don’t know is an asset. [20:49] How SOUR works inclusivity into the design team and project. [22:12] Pinar gives a shout-out to David Dylan Thomas (DT101 Ep 112). [22:19] Thomas’ Red Team-Blue Team exercise. [22:41] SOUR’s Co-Creation Panel. [23:51] “Design spies!” and just doing the work of co-creation. [24:55] How Pinar brings inclusivity into her teaching. [25:07] Guest lecturers and keeping it real. [27:11] Inclusivity begins during the research stage. [27:52] Generative AI is great for showing us our prejudices and biases. [31:13] The importance of being better, active listeners. [32:28] As designers, we always need to be mindful of our responsibility for what we’re putting out in the world. LinksPinar on LinkedIn Pinar on The New School Parsons SOUR Open Style Lab What’s Wrong With podcast A SOUR Perspective on design Bringing Design Closer: Understanding Architecture's role in designing inclusive spaces Book RecommendationsDesign for Cognitive Bias, by David Dylan Thomas Other Design Thinking 101 Episodes You Might Like Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112 Designing Your Team + Teams in Design Education + Coaching Design Teams with Mary Sherwin and David Sherwin — DT101 E49 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73

Justin is an internationally-renowned design leader, author and speaker from Chicago. You'll often find him at AIGA's speaking events, he’s been interviewed in Forbes magazine and Medium's "Forge" publication, and he writes articles for Aquent, CEO World Magazine, and A List Apart. He speaks internationally on culture and design, and today on the show, we talk about values, aligned design, nurturing teams, and design leadership. Listen to learn about:>> Discovering and leveraging our core values >> Why humility is the most important trait for a designer>> Building and nurturing teams >> Justin’s latest book, In Fulfillment: The Designer’s Journey Our Guest Justin is an internationally renowned design leader, author, and speaker from Chicago. You'll find him often engaging with the AIGA's speaking events, interviewed in Forbes magazine and Medium's "Forge" publication, and penning articles for Aquent, CEO World Magazine, and A List Apart. He speaks internationally on culture and design, including keynotes at the UXPA International conference, Midwest UX, and St. Louis Design Week. Justin is also the writer of the celebrated book "Creative Culture," a former VP of Design at bswift (a CVS Health company), and the founder of design leadership consultancy Anomali. Show Highlights[02:11] Justin’s design “Eureka!” moment in high school. [03:12] The Art Institute of Chicago and teaching himself how to code. [05:24] The most important part of being a designer. [05:50] From Me to We. [07:10] Justin talks about the writing of his latest book, In Fulfillment. [08:02] Transitioning from hands-on fulfillment toward mentorship and leadership. [09:46] Identifying the core set of values that lead us to feeling fulfilled. [10:29] Humility and design. [11:39] How Justin helps people find their core set of values. [12:03] Using the Make Meaningful Work platform. [12:55] What drives us to do what we want to be doing? [14:04] Knowing our core values helps create a healthier work environment. [14:55] Our core values are portable, no matter where we may work throughout our career and in any field. [15:50] Why humility is the most important trait for a designer. [17:25] Our energy pool is a finite resource. [19:06] How an organization’s website implicitly shines a light on what they value. [23:11] The best teams are diverse, inclusive teams. [23:52] Dawan talks about empathy theater and taking the next steps beyond empathy. [26:15] A Miro Moment. [27:44] Justin talks about nurturing teams. [28:15] Allowing for time to pause and connect within the workspace. [29:06] Dawan talks about the benefits of not being 100% occupied 100% of the time. [30:43] Supporting “real life” in our work environments. [33:26] We need to adjust how we work and our expectations about the “right” way to work. [34:57] Justin offers thoughts on how to make the hiring and onboarding process better. [40:05] How to design and nurture a better work culture. [42:22] Justine talks about some of the work being done by his company, Anomali by Design.[46:43] Justin offers some last words of advice for all of us about taking time to pause with intent. LinksJustin on Twitter Justin on LinkedIn Justin on Medium Justin on Instagram Anomali By Design Anomali on Twitter Practical Design Leadership podcast The Essential Fusion of Culture & Design with Justin Dauer Make Meaningful Work   Book Recommendations In Fulfillment: The Designer’s Journey, by Justin Dauer Cultivating a Creative Culture, by Justin Dauer   Other Design Thinking 101 Episodes You Might Like Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75 Designing Your Team + Teams in Design Education + Coaching Design Teams with Mary Sherwin and David Sherwin — DT101 E49 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24

Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote wellbeing and connected relationships around the globe, including at the University of California Berkeley's Greater Good Science Center and through his groundbreaking courses at the University of Texas at Austin. Today on the show, we’ll talk about Scott’s book and the power of curiosity. Listen to learn about >> Why curiosity matters >> Shallow vs. deep curiosity >> Scott’s book, SEEK >> Ways to cultivate and practice using your curiosity >> The power of “I don’t know” and “Tell me more” Our Guest Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote positive well-being and connected relationships around the globe, including at the UC Berkeley’s Greater Good Science Center and through his groundbreaking courses at the University of Texas at Austin. Scott implements his curiosity practices in the public sector, Fortune 500 companies, Hollywood, media organizations, education institutions, and small businesses. Show Highlights [01:59] How Scott’s love of stories and storytelling brought him to where he is today.  [02:50] Majoring in journalism and psychology, and working in Iceland. [04:20] Designing and storytelling at IDEO and in Hollywood. [05:00] Scott’s response to the 2016 election and the polarization of America was a 13-month road trip around the country. [07:29] What is curiosity? [08:20] Shallow vs. deep curiosity. [11:22] How Scott approached talking with people at Trump political rallies. [13:44] The big lesson Scott learned during the road trip. [15:42] Curiosity is listening. [18:01] People want to feel that their stories, their lives, matter. [18:52] Scott talks about predatory curiosity. [21:36] What readers will find in Scott’s book, SEEK. [22:16] Curiosity can help us bridge our differences. [23:15] SEEK offers practical exercises and advice on how to exercise your curiosity. [25:07] The world needs more curiosity. [25:40] The four core “muscles” of deep curiosity. [31:20] Working with the three cardinal directions of curiosity. [34:40] A Miro Moment. [36:45] Scott offers up one way we can all practice more curiosity. [40:33] Challenge your assumptions. [43:42] Practice intellectual humility. Don’t be afraid to admit you don’t know the answer. [44:36] Effective leaders practice curiosity. [45:29] Use “Tell me more…” [48:15] Creating boundaries when it comes to practicing curiosity. [52:08] Embracing discomfort. [53:00] Curiosity is about understanding.[55:12] Where to find out more about Scott and his work. Links Scott on Twitter Scott on LinkedIn Scott on Instagram Seek the Book Perspectives in Design Scott Shigeoka Rural Assembly: Drawing Resilience: Scott Shigeoka Hachette Interview with Scott Audium: Scott Shigeoka – Bridging Divides Book Recommendations Seek: How Curiosity Can Transform Your Life and Change the World, by Scott Shigeoka The Karma of Success: Spiritual Strategies to Free Your Inner Genius, by Liz Tran Other Design Thinking 101 Episodes You Might Like Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 Three Little Words for Better (Business) Relationships // ALD 008 — Ep79 User Research + Asking Better Questions with Michele Ronsen — DT101 E88

Natalie Foley has over 20 years of experience leading teams in designing and launching new products, programs, and strategies across the private, public, and not-for-profit sectors. Recently, she joined Opportunity at Work, where she builds, tests, and launches new services to help rewire the labor market for the 71 million workers in America whose skills were acquired through alternative routes instead of a four-year degree. Today on the show, we catch up with Natalie, who was one of our first guests on the podcast, and talk about The Experimentation Field Book, which she co-authored with Jeanne Liedtka, Elizabeth Chen, and David Kester. Listen to Learn About >> Experimentation and iterative learning  >> The Experimentation Field Book >> Why experiment? The benefits of experimentation >> Opportunity@Work’s mission Our Guest Natalie has 20+ years of experience leading teams in designing & launching new products, programs and strategies across the private, public & not-for-profit sectors. Recently, she has joined Opportunity@Work, where she builds, tests & launches new services for employers and employer networks to help rewire the labor market for the 71M workers in America who are STARs* (Skilled Through Alternative Routes, instead of a four-year degree). At Peer Insight, she served as CEO & led partnerships that contributed to dozens of new business ventures with clients like Nike, Kimberly-Clark, AARP, Canon, the Good Samaritan Society and ArcBest, several of which have become multi-million dollar revenue streams. Natalie began her career at PricewaterhouseCoopers and IBM, where she supported clients such as Allstate, the World Bank, and the U.S. Agency for International Development (USAID) Afghanistan program in technology & strategy initiatives. She is the co-author of a forthcoming book (available soon for pre-order), The Experimentation Field Book: A Step-by-Step Project Guide. Show Highlights [03:02] Natalie offers gratitude for the DT101 podcast and the learning community it has fostered. [03:42] Natalie catches us up since her 2018 podcast episode. [04:03] Moving on from Peer Insight. [05:05] Taking a role at Opportunity@Work. [05:26] More than 50% of the American workforce are STARs. [08:12] Running experiments in one’s personal and professional life. [09:13] How design thinking frees the learner. [10:25] Why Natalie wrote The Experimentation Field Book. [12:49] Natalie offers thoughts on moving out of one’s comfort zone and trying something new. [16:59] The Experimentation Field Book will be available at booksellers November 24th. [17:12] How Natalie met Jeanne Liedtka. [17:50] Jeanne approached Natalie about Peer Insight’s “secret sauce.” [18:31] Design thinking’s superpower. [18:48] What’s missing from the design thinking methodology and how the book fills that gap. [20:36] The book gives the reader step-by-step ways to run their own experiments. [21:40] The baggage that can come along with the word experimentation. [24:16] The first step is to frame a testable idea. [28:23] Build like you’re right, and test like you’re wrong. [31:20] A Miro Moment. [33:32] Opportunity@Work is creating services to help broaden the hiring mindset from only equating degrees with skillsets to looking at other ways of determining someone’s ability to do the job. [34:17] Four things intriguing Natalie about her current nonprofit work. [34:48] We’re designing for a world that doesn’t exist yet. [36:11] Looking at how non-profits receive funding. [37:12] The ambiguity and attachment struggle in a non-profit world where people are very passionate about their mission. [37:49] Dealing with the feelings associated with the word experimentation. [38:44] The Experimentation Field Book is made for everyone, not just designers. [40:56] The process in the book helps people to not become too attached to one idea. [43:24] The book empowers anyone to put together and run an experiment on themselves or within their organization. Links Natalie on LinkedIn Natalie on Twitter Opportunity at Work Using Design Thinking to Empower the ‘Human’ in HR 6 steps to knowing how to know | Natalie Foley | TEDxCharlottesville Design Thinking: Four Steps for Innovation Peer Insight Book Recommendation The Experimentation Field Book: A Step-by-Step Project Guide, by Jeanne Liedtka, Elizabeth Chen, Natalie Foley, and David Kester Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Leading a Design Thinking Consultancy, Betting Small to Win Big, and Driving Business Growth with Design Thinking with Natalie Foley — DT101 E5 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71

Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry. Listen to learn about: >> The power of design thinking to rethink and reshape healthcare >> Designing in complex systems >> The unique challenges of designing within healthcare systems >> Future Medical Systems’ work Our Guest Rob Lister is a designer in health care, creating meaningful experiences in many arenas, including medical device design, care delivery service design, and population health strategy. His experience as a design leader at IDEO and AT&T — and his background as a mechanical engineer — inform a strategic and operationally-focused approach to innovation in health care. He has collaborated with organizations ranging from pharma/tech giants (Eli Lilly and 3M Health Care), care providers (Stanford Health Care and SCAN Health) to early-stage medtech startups (Tusker Medical and Arrinex). Show Highlights [02:17] Rob offers appreciation for the DT 101 podcast. [02:44] Rob’s design Genesis story. [03:42] Starting as a mechanical engineer. [04:08] Getting to work at IDEO. [04:56] Rob’s passion for the healthcare industry. [05:32] Leading IDEO’s medical products team. [06:51] Rob’s brief interlude as the Director of Design at AT&T. [07:01] Co-founding Future Medical Systems. [07:44] Using design thinking in the healthcare industry. [09:04] Working with the nurses on medication safety practices at Lucile Packard Hospitals. [10:36] Medication injury is a massive, systemic issue in healthcare. [13:40] The role of communication in systems’ breakdowns. [17:08] The designer’s blessing. [18:35] The evolution of service design from product design. [22:24] Design thinking’s effect on risk mitigation design. [22:50] The importance of co-designing in service design. [23:43] Prototyping in real time at the point of care. [24:03] Rob’s three pillars of design thinking. [24:56] Future Medical Systems’ “micro pilots.” [25:53] Finding less risky ways of creating change within a system. [27:24] Rob talks about one of his healthcare dream projects: what happens after discharge when patients go home? [31:42] A Miro Moment. [33:00] Dawan asks Rob to talk about some of his other dream projects. [33:32] How do we find ways of better involving family members in a patient’s care? [34:32] Creating better frameworks around patient informed consent. [34:59] Involving nurses more in decision making. [36:44] Rob offers gratitude for nurses. [38:05] Where to learn more about Rob and his work, and advice from Rob for those who might want to get into designing for healthcare. Links Rob on LinkedIn Rob on Medium Future Medical Systems Book Recommendations Discovery Design: Design Thinking for Healthcare Improvement, by Future Medical Systems and The Risk Authority Other Design Thinking 101 Episodes You Might Like Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109 A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45  Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44

Shipra Kayan is a product evangelist at Miro, a designer, and a facilitator. She has built inclusive, engaged, and effective distributed teams at companies like Upwork and Miro. Armed with two decades of experience teaching design teams to collaborate across time zones, cultures, and knowledge silos, Shipra is a leading advocate for adopting visual collaboration within distributed teams. We talk about facilitation, Miro, and remote teams. Listen to learn about: >> How to help remote teams be successful >> The importance of facilitation >> The many ways Miro can help teams, remote or in-person, to collaborate and achieve better outcomes Our Guest Shipra Kayan is an entrepreneur and designer dedicated to transforming the way we work together as a global community. Based on her core belief that every human is inherently valuable and capable, Shipra’s vision is to create a world where two people of any cultural or geographic origin can come together to collaborate and build. Show Highlights [02:04] Starting out as a designer in Silicon Valley and discovering Miro.[05:27] Being one of Miro’s first customers.[05:40] Proving the belief that design can only be done in person wrong.[06:26] Miro is a collaborative canvas.[06:49] Figuring out what remote teams needed to succeed.[08:33] How Shipra plans meetings and workshops using Miro.[09:24] Tips from Shipra to help participants stay focused on the work.[13:14] Asking participants: how might we fail?[15:00] Getting teams to be playful and take risks.[16:25] One game Shipra likes to use to get a team’s creative juices flowing.[18:26] The challenge of virtual environments compared to physical ones.[19:50] Ways Shipra is bringing more physicality to the virtual environment.[23:25] Dawan and Shipra discuss how they are always finding new ways to use Miro.[28:34] A Miro Moment.[30:09] Shipra has seen a movement within the design community of designers wanting to improve their facilitation skills.[32:36] Dawan would like to see tools like Miro in greater use throughout higher education.[34:19] Miro is just as useful for face-to-face work as well.[37:19] Dawan and Shipra talk about designing an event from the outcome you want at the end.[40:28] Shipra’s advice to other designers. Links Shipra on LinkedInShipra on TwitterShipra on Medium Shipra’s Appreciation Circle in Miro What I've learned from facilitating over 100 remote collaborative workshops Drawing Session in Miro Bridging the Talent Gap Between Silicon Valley and East Africa Through UX3 strategies any leader can use to spot and move past groupthink Interview with Shipra on Rosenfeld MediaDesign Hires Interviews Shipra Kayan Other Design Thinking 101 Episodes You Might Like Teams, Sprints, Prototyping, and Better Meetings with Douglas Ferguson — DT101 E59Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73

Sheryl Cababa drives a human-centered design practice focusing on systems thinking and evidence-based design, working on everything from robotic surgery experience design to reimagining K-12 education through service design. In her work with consultancies such as Substantial, Frog, and Adaptive Path, she has worked with a diverse base of clients including the Gates Foundation, Microsoft, IHME, and IKEA. Sheryl is an international speaker and workshop facilitator. When not in the office, she can be found at the University of Washington, helping educate the next generation of human centered design and engineering students. Listen to learn about: >> Equity-centered design >> Systems thinking and designing in complex systems >> Co-creation and working with lived experts >> Sheryl’s book, Closing the Loop: Systems Thinking for Designers Our Guest Sheryl Cababa is the Chief Design Officer at the Insights Design + Development Studio, Substantial, and a multi-disciplinary design strategist with more than two decades of experience. She is focused on reinventing the approaches of learning and collaboration in today’s educational environment to help equity-centered research affirm and advance relationships between institutions, educators, and students. Sheryl has worked extensively in human-centered design within the social impact space. She specializes in developing tools and methods for designers to expand their mindsets beyond user-centered design, anticipate unintended consequences, and engage in systems thinking. Her recent work with the Bill & Melinda Gates Foundation includes leading student voice research to inform the K-12 Balance The Equation Grand Challenge. Sheryl works with their teams to provide equity-centered technical assistance to their grantees, designing the Use Case Guide for demand-side thinking programs, and conducting extensive design research with both U.S. Programs and Global Health teams. Her book, Closing the Loop: Systems Thinking for Designers, was released in early 2023. Show Highlights [02:36] Sheryl’s degrees are in political science and journalism, not design. [02:46] Getting into design by creating infographics and websites. [03:20] Turning an intern job at the Seattle Times into a job at Microsoft. [03:54] Sheryl’s official entry into design was as a product designer. [04:56] Becoming a design consultant while living in the Netherlands. [05:33] Shifting more into design strategy over design execution. [06:03] Why Sheryl started integrating systems thinking methods into her work. [07:19] Sheryl’s current work in equity-centered design. [08:52] What is equity-centered design? [09:58] Design is an act of power. [10:51] Equity-centered design is about designing with, not for. [12:03] The problem with personas. [14:28] Going beyond personas. [17:50] “When I was in college…” and the biases we tend to start from. [18:54] Co-creation, and letting people speak for themselves during the design process. [20:43] Thinking about legacy systems and designing in complex systems. [23:12] There aren’t really any “broken” systems. [24:10] You can’t sit down and just design a system. [24:38] When we “design” for a system, we are intervening in order to shift outcomes in a different direction. [26:25] Thinking about potential harm and harm reduction during the design process. [27:18] There is no silver bullet solution. [30:34] Re-examining solutions to see if they are still working as time goes on. [31:23] Looking at generative AI from a systems perspective. [34:24] A Miro Moment. [36:39] Sheryl’s book, Closing the Loop: Systems Thinking for Designers gives designers tools and frameworks to better understand systems. [37:49] Encouraging designers to think intentionally about how things interconnect. [38:15] Viewing the system as a whole ecosystem that surrounds your design. [41:28] Sheryl talks about one of her favorite frameworks from the book. [45:28] Sheryl introduces the concept of “lived experts.” [46:25] Shifting mindsets leads to different outcomes. [49:35] Dawan’s post-interview thoughts about systems. Links Sheryl on LinkedIn Sheryl on Twitter Sheryl on Medium Sheryl on UW Human Centered Design & Engineering Sheryl on Women Talk Design This is Design School: Ep 33 – Sheryl Cababa on Unintended Consequences The Product Design Podcast: Sheryl Cababa – Systems Thinking for Designers Content Strategy Insights: Closing the Loop - Systems Thinking for Designers | Episode 141 UX Podcast: #308 Systems thinking with Sheryl Cababa Substantial Substantial on Instagram National Equity Project: Liberatory Design The Donella Meadows Project Book Recommendations Closing the Loop: Systems Thinking for Designers, by Sheryl Cababa The Fifth Discipline: The Art & Practice of The Learning Organization, by Peter Senge Other Design Thinking 101 Episodes You Might Like   Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 Design Council UK + Systemic Design + Design in Government with Cat Drew — DT101 E78 5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106

Kip Lee is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, Kip serves on the editorial board of Design Issues, a design and innovation journal published by MIT Press. He also serves on several nonprofit boards. We talk about systems and design in healthcare. Listen to learn about: >> Complex systems >> Design in healthcare >> What is the role of management? >> The COVID-19 pandemic’s effect on healthcare innovation >> The interplay between design and management Our Guest Kipum (Kip) Lee, PhD is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, he serves as an editor of Design Issues, the premier journal on design history, theory, criticism, and practice published by MIT Press, and on several non-profit boards. In addition to playing with his two kids, Kip loves used hardcover books, freshly ground coffee, low-humidity weather, and a good conversation. Show Highlights [01:26] Kip’s journey into design began with a love of drawing and visualization at a very early age. [02:36] Experiencing the New Jersey Governor’s School of the Arts during high school. [04:11] Kip talks about cultural expectations and how that affected his choices as he entered university. [05:09] Why Kip chose bioengineering as an undergrad. [06:20] A brief time in architecture as a graduate student. [07:47] Carnegie Mellon’s interaction design program. [08:27] Kip’s revelation while attending the U.S.’s first ever service design conference. [09:40] The course that made Kip fall in love with learning again. [10:41] How Kip’s studies in architecture and bioengineering have come full circle in his current work in healthcare. [13:51] Designing in complex systems. [14:00] Kip uses the military and warfare as another example of a complex system. [15:38] Looking at healthcare as a complex system. [16:54] Kip offers a pre-pandemic example of the challenges that arose in implementing a new technology. [18:26] Difficulties that can arise with terminology and in how language is used. [19:21] Vaccine hesitancy vs. vaccine readiness. [21:48] Complex systems are multidimensional, and aesthetics is often just as important as the technical. [23:02] Kip offers an example using PPE/masks during the pandemic to show why aesthetics matters. [26:06] The complexities involved in shaping and influencing people’s behaviors and choices [31:16] Dawan brings up the idea of shifting management more into performance facilitation rather than control. [32:43] A Miro Moment. [34:01] Kip likes Henry Mintzberg’s idea of management as “controlled chaos,” maintaining the balance between exploration, freedom, and a sense of order. [35:43] The need for c-suite execs to stay grounded in the actual front line work of the organization. [36:46] Designers as rebels. [37:05] Kip talks about parallel developments in both design and management. [38:43] What can designers learn from management? [41:33] How the pandemic helped healthcare innovation. [42:55] Good designers and good managers both work to create the environment where healthy and exciting interactions and projects can take place. [44:46] Service design’s uniqueness as a discipline. [47:09] The desire to serve is an essential aspect of what it means to be a designer. [47:39] Bruno Latour’s benefits of design. [49:03] Many things that are aspects of design are also aspects of management. [51:10] Designers and managers are often doing the same work. [51:37] Dawan talks about shifting from “solutions” to “responses.” [54:28] Systems have histories and memories. [57:14] Kip offers thoughts and advice for others who want to apply their design skills in the healthcare industry. [01:04:15] Kip’s last words about the design field as a whole. Links Kip on Twitter Kip on LinkedIn Kip on Google Scholar Kip on University Hospitals Ventures Kip on ResearchGate TEDx CLE, Master Builders for the 21st Century Critique of Design Thinking in Organizations: Strongholds and Shortcomings of the Making Paradigm Hack from Home | Discovering Problems in Our Dwelling Place: A Design Thinking Approach Architekton Designing for Value in Specialty Referrals: A New Framework for Eliminating Defects and Wicked Problems, by Patrick Runnels, Heather Wobbe, Kipum Lee, Randy Jernejcic, and Peter Pronovost Book Recommendations Team of Teams: New Rules of Engagement for a Complex World, by General Stanley McChrystal, Tantum Collins, David Silverman, and Chris Fussell The Systems Approach and Its Enemies, by C. West Churchman The Reflective Practitioner: How Professionals Think In Action, by Donald Schön A Cautious Prometheus? A Few Steps Toward a Philosophy of Design (with Special Attention to Peter Sloterdijk), keynote lecture from Bruno Latour Other Design Thinking 101 Episodes You Might Like Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109 A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Service Design in Healthcare Inside Multiple Business Contexts with Jessica Dugan — DT101 E22

Nahal Tavangar is a self-professed generalist who has worked in the public, private, and nonprofit sectors across two continents. These roles and experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Today, we talk about research workshops, metaphors, and designing feedback. Listen to learn about: >> Designing feedback systems >> The three categories of feedback methods >> How Nahal uses LEGO Serious Play in her work >> Ways of working with visualizations and metaphor in design work Our Guest Nahal is passionate about creating ways to improve existing systems and processes to fit human needs, for the people they serve or may serve. Even before she learned about human-centered design, she was expressing and cultivating this passion in her work. After diving head-first into the Design Thinking community in Washington, D.C. and meeting her German boyfriend-now-husband, she decided to uproot her life in the U.S. in 2014 and move to Germany to pursue her M.A. in Integrated Design, with a focus on Service Design. Her thesis was on the topic of how we might capture more ‘holistic feedback’ in the design process. Nahal is a self-professed ‘generalist’ and has worked in the public, private and non-profit sectors across two continents. These roles seem unrelated at a glance, but the experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Show Highlights [03:02] Nahal’s journey into design thinking is thanks to a friend’s suggestion. [04:30] Getting involved with the Design Thinking DC community, and starting to apply design thinking to her work in PR. [05:00] Using a “question of the day” to get people in her office to think creatively. [06:23] Moving to Germany to get her master’s degree in service design. [09:00] Nahal’s struggle to call herself a designer. [10:23] Adapting terminology to fit the audience. [11:26] Dawan offers a story about asking workshop participants to sketch. [13:14] Nahal also likes getting people to work with visualizations instead of just talking. [13:37] Nahal talks about creating a customer journey map in her work for a German energy company. [19:09] Another initiative for the company involved diving into customer feedback channels [20:31] Discovering a passion for learning from customer feedback in order to create a learning culture at an organization. [21:46] The need to build connections between research and feedback systems. [22:12] The problem with only using surveys as a feedback mechanism. [22:53] The need for a better feedback system that ensures its insights are used by the organization. [24:47] Dawan talks about the limitations of surveys. [27:15] Nahal’s three categories of feedback methods. [28:23] Nahal gives an example of creating a robust feedback system. [29:33] Feedback systems need to be designed. [30:33] Getting trained in LEGO Serious Play, and how Nahal uses it in her work. [31:41] Nahal talks about the first time she used LEGO Serious Play in a workshop. [33:18] Dawan mentions the power of asking questions. [35:07] Using Image Cards to help people tap into metaphors. [36:09] The power of metaphor. [38:36] A Miro Moment. [40:22] Dealing with imposter syndrome. [41:38] Trust the process – and trust the people. [44:14] Nahal has words of encouragement for those trying to bring design thinking tools into their day-to-day. [46:36] Find ways to discover the needs of your customers. Links Nahal on Twitter Nahal on LinkedIn Nahal on Creative Mornings Nahal’s MA Thesis: Designing Holistic Feedback: A Typology of Methods and Proposed Framework for Soliciting More Comprehensive, Qualitative User Input Pega Book Recommendations How Customers Think: Essential Insights into the Mind of the Market, by Gerald Zaltman Creative Confidence: Unleashing the Creative Potential Within Us All, by Tom Kelley and David Kelley The Power of Moments: Why Certain Experiences Have Extraordinary Impact, by Chip Heath and Dan Heath Trust the Process: An Artist's Guide to Letting Go, by Shaun McNiff The Mom Test: How to talk to customers and learn if your business is a good idea when everyone is lying to you, by Rob Fitzpatrick Good Services: How to Design Services that Work, by Louise Downe Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71 Designing a Learning System for the Good Life // ALD 013 — DT101 E108

Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor. Listen to learn about: >> Core disciplines of UX design >> What is interaction design? >> What does it mean to be a UX designer today? >> The challenges UX and design face in today’s business environment Our Guest Nick Finck is a design and research leader with over two decades of experience in the industry. He strives to improve people’s lives through crafting well-designed experiences that matter. Nick currently consults and advises businesses on design and research through Craft & Rigor in Seattle. Before this, he was in design and research leadership roles at Amazon Web Services, Facebook, Ubermind, Deloitte Digital, projekt202, and his own agency Blue Flavor. Nick's contributions to the UX community go far and wide. He is an experienced public speaker and has given over 102 talks in 10 countries. He has helped countless industry professionals and career transitioners as a design coach and mentor. Earlier in his career, he was the publisher of Digital Web Magazine, an online magazine for web professionals Show Highlights [02:44] Nick takes us in the wayback machine, back to dialup days and his start in web development. [03:53] Moving from web development into web design, and following that thread into interaction design and UX. [05:53] Nick talks about creating his model highlighting the core disciplines of UX. [07:27] Starting off with user research and understanding your users. [07:53] Communicating through content. [08:12] Adding structure and organization. [08:41] Designing user interactions based on user behavior. [09:38] Evaluating the work. [11:29] Changes Nick would make to his model today. [13:41] What’s happening in UX design today. [15:39] What does it mean to be a UX designer today? [16:02] People are often confused as to what UX design actually is. [16:50] How the confusion has fractured the UX community. [20:45] UX and design teams. [21:12] The concept of design maturity. [23:04] There is a lack of resources and transitional roles for a designer’s career path into management. [24:56] Nick’s “Big Wheel” analogy for design in organizations. [26:00] You probably don’t have enough designers. [27:02] There is more to UX than UI design. [27:46] The disappointment of companies not giving UX design the time and space it needs to really shine. [28:34] You cannot do effective UX design without user research. [30:41] Form ever follows function. [31:55] UX is about helping users solve problems. [32:40] Dawan talks about how Indi Young approaches user research. [33:07] Understanding someone’s purpose as the starting point for design. [34:10] Nick shares an example from his work on the importance of understanding someone’s story and journey. [38:23] A Miro Moment. [40:51] Things Nick wishes companies knew about UX. [41:08] UX is not just about the product. [42:54] Rethinking how your company operates and taking the time to examine legacy tech and processes. [44:45] Bill Buxton’s talk about technology and innovation in technology. [47:06] Nick’s advice for company executives when it comes to design. [48:49] Where to learn more about Nick and his work. [49:31] What Nick does in his business advisory consulting work. [52:34] Sharing what a “yes” would look like to plant the seed for future change. Links Nick on Twitter Nick on LinkedIn Nick’s website Craft and Rigor on Twitter Design Career Network, How to build a well-rounded, effective design team User Defenders Podcast: 036: No Designer Left Behind with Nick Finck Bill Buxton at TechFest 2013: Designing for Ubiquitous Computing Other Design Thinking 101 Episodes You Might Like UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 UX + Navigating Rough Design Waters + Design Leadership with Dennis Lenard — DT101 E82 UX Research + Research Teams + UX Camp DC with Glennette Clark — DT101 E80

Alvin Schexnider is an emancipatory designer and a business operations strategist who helps institutions become more effective, just, citizen-centered, and innovative. He has 15 years of experience in leadership across design, strategy, equity, and business operations in the government, nonprofit and for-profit spaces. Currently he is a part of Capital One's Equity and Design team as a senior equity design strategist. Outside his day-to-day work, he runs GraffitiVersal, an organization that makes resources to inspire, elevate, and catalyze change. GraffitiVersal’s latest release is called A Continuum of Freeing Design and Vigorous Futures, a card deck detailing an approach for designing for both equitable and just outcomes in the present, and for thriving worlds in the future. We talk about bringing human-centered design to operations and human resources. Listen to learn about: >> Alvin’s roundabout road into design >> Alvin’s experiences at the Greater Good Studio >> Using design at the Illinois Department of Health during the COVID-19 pandemic >> Alvin’s role as Senior Equity Design Strategist at Capital One Our Guest Alvin (he/him) is a designer, futurist, strategist, and illustrator. He's a right brain / left brained DesignOps leader, with 10 + years of tri-sector people management, who uses foresight and equity to build and vitalize impactful organizations. He leverages his 15 years of experience and leadership across strategy & business operations, multidisciplinary design (service design, human-centered design, equity design), and org change to drive concepting, adoption, and implementation of major initiatives. At present, he is a Manager, Design Practice & Equity Design on Capital One's Experience Strategy & Operations Team; previously, he was Sr. Equity Design Strategist in its Equity by Design Program. Before this role, he was Chief People Officer of the Illinois Department of Human Services (IDHS - agency budget of $9 Billion), focused on improving the experience of 14,000 staff while leading a department of 130 people, and before that, he was also Senior Operations Lead for IDHS focusing on strategy, bizops, and service design projects. Alvin began to build capacity in human-centered design as the first Director of Design Operations at Greater Good Studio, a human-centered design firm that works with global foundations, government agencies, and national NGOs. Outside of his day job, Alvin is also Founder & Organizer of GraffitiVersal — an emancipatory lab using design, art, foresight, & Afrofuturism for change. GraffitiVersal's Racial DeckEquity Cardset & Continuum of Freeing Design & Vigorous Futures CardDeck have been used at organizations such as: Meta, LAB at OPM, Univ. of Chicago, and Slalom Consulting. He's also the author of A Kids Book About Radical Dreaming (via A Kids Co.) and is currently writing & illustrating his first Afrofuturist graphic novel for middle schoolers through the Sequential Artists Workshop's Graphic Novel Intensive. Besides hanging with his partner and 2 kids, you’ll find him reading N.K. Jemisin or a Black Panther comic book. Show Highlights [00:39] Alvin’s love of art and storytelling started early, as a kid creating his own comics. [05:06] Starting college as a PolySci major with plans to be a lawyer. [07:18] The moment Alvin realized he didn’t want to pursue law as a career. [07:56] Moving on to business management studies, and his time in Beijing. [09:02] Starting his business career at Abbott Laboratories and returning to China. [13:21] Sidestepping away from for-profit into mission-driven and non-profit spaces. [15:14] Realizing he had a knack for business operations and systems thinking. [16:47] How his time as Director of Operations at Greater Good Studio transformed his thinking and started him on his own path into design. [21:07] Immersing himself in design spaces and in learning design. [21:57] Taking all he’d learned about human-centered design into his next job — COO of Erie Neighborhood House Services. [23:52] Getting recruited to work for the Illinois Department of Human Services. [27:10] During the COVID-19 pandemic, Alvin used design to help shape the department’s response. [29:19] Redesigning policies and spaces to keep staff healthy as essential workers. [35:27] Taking over as the head of HR for the department, and working on improving employee experience. [38:33] Alvin’s current role as the Senior Equity Design Strategist for Capital One’s Equity by Design team. [43:06] You don’t have to be an official designer to use design in your work. Links Alvin Schexnider on LinkedIn Alvin Schexnider on Medium GraffitiVersal GraffitiVersal on Instagram A Kids Book About Radical Dreaming (A Kids Co Publishing) by Alvin Schexnider - recently released! Wakanda Forever - A Film Review - Human Futures Magazine AIGA Chicago Podcast - Designing For: Equity Interview with Slalom Consulting Continuum Deck of Freeing Design & Vigorous Futures  Traveling through the spacetime continuum to escape racism Books Recommendations Kindred, by Octavia Butler We Do This Til We Free Us, by Mariame Kaba Black Panther: A Nation Under Our Feet, by Ta Nehisi Coates Design Justice: Community-Led Practices to Build the Worlds We Need, by Sasha Costanza-Chock This is Service Design Doing, by Marc Stickdorn, Markus Hormess, and Adam Lawrence Afrofuturism: The World of Black Sci-Fi and Fantasy Culture, by Ytasha Womack Far Sector, by N.K. Jemisin Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance, by Ben Whittier Emergent Strategy: Shaping Change, Changing Worlds, by Adrienne Maree Brown Good Services: How to Design Services that Work, by Louise Downe Drawn Together, by Minh Lê and Dan Santat Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce design thinking to teams and organizations What is innovation? Design Justice and ethical design  Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society. Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen’s interest came while developing a course for university. [04:48] Allen and Dawan compare how they approach design thinking. [06:46] The big question: What problem are we trying to solve? [08:30] Finding the problem is the real problem. [09:30] IDEO as people’s first introduction to design thinking. [10:05] There is no single recipe for innovation. [10:40] Experienced designers are comfortable with ambiguity. [11:32] It’s hard to change our view of the world. [12:09] Designers can see the world in multiple ways. [14:08] The difference between reaction and response. [15:55] The answer to the question should take you from the world you have to the world you want. [17:57] Failure is part of the process. Failure is actually learning. [20:56] A design thinking culture values continual learning. [22:06] Part of bringing design thinking to organizations is speaking the language of that organization. [23:53] Dawan and Allen talk about making design thinking part of organizational culture. [25:27] Inviting people into learning and using design thinking. [27:04] Allen talks about innovation, and the hospitality metaphor. [29:42] Allen offers an example of a case study where an organization was introducing large-scale change to its systems. [31:42] Designing with the people who will implement and support the solution in mind. [32:40] Dawan’s preferred definition of innovation. [35:47] The world we have, and the world we want. [37:05] Best intentions, and the need for design justice. [37:47] The racism (and sexism) in AI image generators. [38:47] The systems we design often reinforce societal bias. [44:11] Doug Dietz’s MRI story TED Talk. [45:50] Ethical design. [46:31] The concept of the “user” in design. [47:01] The difficulty with personas. [48:25] Indi Young’s mental models for user behavior. [49:24] Focusing on why and how people decide instead of empathy. [50:32] “Nothing about us without us”: co-creating with the people you’re designing for. [52:27] You are not your user. [54:01] Giving everyone access to the tools of design and design thinking. [56:26] Designing for accessibility. [1:02:19] Allen and Dawan end the conversation by talking about empathy vs. sympathy. Links Allen on LinkedIn Allen on Google Scholar Allen on University College Dublin Allen on ResearchGate The Design Talk podcast Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA Book Recommendations Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Mental Models: Aligning Design Strategy with Human Behavior, by Indi Young Other Design Thinking 101 Episodes You Might Like How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85

Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: >> Mike’s book, Design is a Job >> Ethics in design >> Designing society so that ethical behavior becomes the norm Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His latest book is the second edition of Design Is a Job. Show Highlights [00:39] How Mike got into design during graduate school. [03:54] His first job in desktop publishing and printing taught him to measure work in 30-minute increments. [06:04] Moving into writing books. [07:32] Mike’s book, Design is a Job, was written to help designers with the ins and outs of being a professional designer. [10:57] Why Mike felt it was time to revise the book. [13:23] The “revised” edition changed so much, it’s basically a different book. [14:33] Mike talks about some of the new ideas in the revised edition. [15:12] Designers moving from contractors to employees. [18:02] The importance of ethical behavior and ethical decisions. [18:15] Mike’s butcher metaphor. [24:35] What companies and society can do to create an environment that encourages ethical behavior. [26:52] The first steps on the path to a more ethical world. [30:58] Finding his place in the semi post-pandemic world. [34:13] Knowing when it’s time to get off the stage. [35:48] Speaking only if you can improve the silence. [37:05] Getting older and realizing the value of listening. [38:34] How do we redesign power so that it can inoculate itself against power’s darker aspects [42:14] The messiness of the world today, and how should designers work within that world to make it a better place? [45:07] There is always a cost to the ethical choice. Links Mike on Twitter Mike on Medium Mule Design Mule Design on Twitter Ruined By Design Creative Mornings Podcast, F*ck You, Pay Me with Mike Monteiro Creative Mornings HQ: Let's Make Mistakes Intercom: Mule Design’s Mike Monteiro on responsibility in experience design Invision: Mike Monteiro: Design is Political Creative Bloq: Why designers need to stick to their guns Webstock ‘13: Mike Monteiro - How Designers Destroyed the World Interview with Mike by Clearleft Books By Mike Monteiro Design is a Job You’re My Favorite Client Ruined By Design: How Designers Destroyed the World, and What We Can Do to Fix It The Collected Angers Other Design Thinking 101 Episodes You Might Like Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112

Hazel White is a designer and a visualizer. She creates simple visuals to help communicate complex ideas. We talk about how design and visualization combine to facilitate thinking, fuel solving, and create transformative change. Listen to learn about: >> How visualizations can help us communicate ideas >> Examples of what you can use visualizations for >> Hazel’s visualization projects and their impact >> Advice for those wanting to try creating their own visualizations >> Some tools and resources for those who want to create visualizations Our Guest Hazel White is a designer and educator who specializes in creating visuals that simplify complex information. During the Covid-19 pandemic, she collaborated with healthcare experts to rapidly distill complex information into simple and memorable visuals for frontline staff in hospitals and care homes. Currently, she is working on visuals of palliative care guidelines for health and care staff, visually recording a sports governing body’s transformation program, and developing internal documentation for a prominent cultural organization. Previously, Hazel was Founding Director of Open Change - a company which supported organizations to navigate change using Design Thinking. Clients included government, healthcare and national cultural organizations in the UK and Europe. Hazel spent two decades teaching design in Universities in the UK and South Korea.She is an Associate of the UK Design Council. Show Highlights [00:53] Dawan thanks Hazel for the incredible visualization she created for podcast conversation (download it here). [01:46] Hazel’s path from design thinking to visualization. [02:13] Discovering that drawing helped her remember things, such as lectures, better. [03:33] Visualizations are helpful for everyone’s memory recall. [04:49] Hazel gives one example from the healthcare industry of the powerful impact using visualizations has had on those she’s worked with. [08:15] How the pandemic increased the need for getting important information out quickly while also ensuring people understood it. [09:12] Hazel’s work on a series of COVID-19 related visualizations for hospital staff. [12:51] The value of using visualizations in a work environment. [13:40] Working on the Scottish Government’s Framework for Care for Adults in Care Homes [16:22] Visualizations can be used to capture ideas and themes during live workshops and meetings. [17:22] Using visualizations to map out how things interrelate and to see things changing over time. [18:01] Visualizations can help make complex information more accessible. [19:03] Visuals are something that people will remember. [21:04] How working with visualizations has changed how Hazel thinks and works. [23:50] Creating your own visuals, and when to hire a professional. [26:04] Advice for people who want to give creating visualizations a try, but who aren’t “good” at drawing. [27:50] The importance of feedback and collaboration during the creation process. [29:49] The positive feedback Hazel has gotten about her work. [32:37] Dawan gives listeners a visualization challenge. [33:29] Hazel offers tools and resources listeners can use while doing their challenge. [34:51] Drawing visualizations on Magic Whiteboard. [37:35] Thinking about visualizations and accessibility. Links Hazel on Twitter Hazel on LinkedIn Hazel White Design Ole Qvist-Sørensen: Draw More, together Magic Whiteboard Scriberia Eva-Lotta Lamm,  Sketchnoting: Communicate with Visual Notes Book Recommendations Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes, by Loa Baastrup and Ole Qvist-Sørensen Other Design Thinking 101 Episodes You Might Like A Designer’s Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52 Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62

David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: >> How cognitive biases affect the way we think and design >> Inclusive design >> David’s Assumption Audit >> How participatory design shifts power >> Why businesses can struggle with ethics >> Where should we go in the future of design? Our Guest David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers workshops and presentations on inclusive design and the role of bias in making decisions. He has presented at TEDNYC, SXSW Interactive, Confab, Button, An Event Apart, UX Copenhagen, UX Days Tokyo, and more on topics at the intersection of bias, design, and social justice. Show Highlights [01:51] How Iris Bohnet’s talk, What Works: Gender Equality By Design helped David connect his work in UX/content strategy with cognitive bias. [02:28] The role of pattern recognition in racial and gender discrimination. [03:20] How David started learning about cognitive biases and starting the Cognitive Bias podcast. [03:59] Writing a book, and shifting his consulting into inclusive design and designing for cognitive bias. [05:37] Why it’s important for designers to slow down and take time to think about how cognitive biases may be affecting the design decisions they are making. [07:29] David’s advice for those wanting to start to learn about cognitive bias and inclusive design. [07:47] Using what you value most as a north star when designing. [08:40] David’s “assumption audit” five-question exercise to do before starting a project. [10:56] Two places where a lot of people struggle when it comes to inclusive design. [13:18] Giving a voice and power to the people you are designing for. [15:17] Dawan mentions the fear of starting, and the need for discomfort training. [15:42] David mentions Mike Monteiro, who talks about needing to be able to wrestle with your discomfort. [18:33] A look at the problems with, and ethics of, collecting personal data. [19:33] It’s always best to think about inclusivity and cognitive biases as early as possible in a project, but at least before you take an expensive step. [21:21] David offers a great question for an applicant to ask in a job interview. [23:26] Facebook’s natural engagement graph, and why businesses can struggle with ethics. [28:29] How people approach design research and ethics is changing. [28:44] Participatory design’s power map. [29:43] Looking at the city of Philadelphia’s work with the Office of Homeless Services. [31:46] Connecting the locus of power to the locus of insight. [32:35] David talks about how to get leadership buy-in to what you’re designing. [36:14] How much of what we’re using today should we take into the future of design? [38:26] Envisioning a world outside of ownership. [39:34] Designing for sharing. [41:22] Resources David recommends for people wanting to learn more. [41:57] We can design something better for the future. Links David on Twitter David on LinkedIn David’s website Design for cognitive bias: Using mental shortcuts for good instead of evil, presentation for UX New Zealand 2020 The Cognitive Bias podcast Design x David Dylan Thomas interview on DxU The Content Strategy Podcast Ep 48: David Dylan Thomas - Understanding design, content and bias Iris Bohnet | What Works: Gender Equality by Design | SXSW Interactive 2016 Project Inkblot Weekly Fluctuations in Risk Tolerance and Voting Behaviour, by J.G. Sanders and Rob Jenkins Báyò Akómoláfé Book Recommendations Design for Cognitive Bias, by David Dylan Thomas Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge and the Teachings of Plants, by Robin Wall Kimmerer The Half Has Never Been Told, by Edward E. Baptist Other Design Thinking 101 Episodes You Might Like Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Designing for Behavior Change + Gameful Design with Dustin DiTommaso — DT101 E28

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Appreciative Inquiry. Joan McArthur-Blair and Jeanie Cockell are co-presidents of Cockell McArthur-Blair Consulting.  Listen to learn about: >> Appreciative inquiry’s ability to generate hope and help people be creative >> Using generative questions to unlock people’s imaginations and focus on the positive >> How appreciative inquiry can help teams in trouble work through conflict >> Ways we can all start to use appreciative inquiry Our Guests Joan McArthur-Blair and Jeanie Cockell are Co-Presidents of Cockell McArthur-Blair Consulting. They profoundly believe that education is the most powerful force for social and economic good in the world. Together they have more than 50 years of experience in higher education and have taken that experience to build a consulting practice. They specialize in collaboratively designing strategies to surface the wisdom of individuals, groups and organizations in order for them to build positive futures and to respond effectively to change. They have co-authored many articles on resilience, leadership, appreciative inquiry and published two books, Appreciative Inquiry in Higher Education: A Transformative Force and Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair, and Forgiveness. Show Highlights [02:42] An introduction to appreciative inquiry. [04:30] The power of appreciative inquiry. [05:36] Building bridges from the strengths we have to the better futures we want. [06:08] The emotional strength appreciative inquiry can help us nurture. [06:51] Asking good questions and focusing on strengths. [08:22] How appreciative inquiry helps us better examine our complex world. [09:48] The origin of appreciative inquiry. [10:43] You get more of what you focus on. [13:18] Problems are yearnings. [14:10] Design is a critical component of appreciative inquiry. [14:29] The simultaneity effect. [15:44] Putting design into action. [17:14] “Don’t create anything without me.” [18:53] Using appreciative inquiry to help groups and teams work through conflict. [19:08] Creating the appreciative climate. [19:23] One of Jeanie’s and Joan’s favorite exercises. [20:11] Creating the agreement by which the team will work together. [21:42] Generative questions unlock imagination and possibility. [25:01] Using questions to help organizations find their strengths and chart their own path. [26:40] The power of a compelling vision. [29:50] Making sure everyone can see themselves and their place inside the vision. [32:34] Taking a look at the “do it phase,” the “destiny” of appreciative inquiry. [34:24] An organization’s strategy doesn’t sit on a shelf, it lives and changes all the time. [35:54] Codifying the plan. [37:28] Carrying appreciative inquiry out into the larger world. [38:42] Appreciative inquiry creates hope. [39:58] How Joan and Jeanie define hope. [42:14] Joan talks about why she became involved in appreciative inquiry. [44:05] Jeanie and Joan offer advice and ways everyone can start using appreciative inquiry in their work and their lives. Links Joan on Twitter Jeanie Cockell on Twitter Joan on LinkedIn Jeanie on LinkedIn Joan on The University of British Columbia, Vancouver Campus Jeanie on The Taos Institute Joan on The Taos Institute Jeanie on The Appreciative Inquiry Commons Joan on The Appreciative Inquiry Commons Cockell McArthur-Blair Consulting The Taos Institute: Dialogue with Joan McArthur-Blair and Jeanie Cockell UBC Education Alumni: Joan McArthur-Blair A Brief Introduction to Appreciative Inquiry by Dr. Jeanie Cockell Appreciative Resilience Facilitator Training – register for April 2023 course Book Recommendations Building Resilience with Appreciative Inquiry: A Leadership Journey Through Hope, Despair, and Forgiveness, by Joan McArthur-Blair and Jeanie Cockell Appreciative Inquiry in Higher Education: A Transformative Force, by Jeanie Cockell and Joan McArthur-Blair Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102 5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106 5.5 Things Every Designer Should Know About Positive Childhood Experiences with Robert Sege — DT101 E110

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Positive Childhood Experiences. Dr. Robert Sege, MD PhD is a pediatrician at the Floating Hospital for Children at Tufts Medical Center, and a professor of medicine at Tufts University School of Medicine, where he directs the Center for Community Engaged Medicine. Dr. Sege is nationally known for his research on effective health systems approaches that directly address the social determinants of health. He is a senior fellow at the Center for the Study of Social Policy in Washington, and serves on the boards of the Massachusetts Children's Trust and Prevent Child Abuse America. He has served on the American Academy of Pediatrics Committee on Child Abuse and Neglect, and on its committee on injury violence and poisoning prevention. Listen to learn about: >> Adverse Childhood Experiences (ACEs) and Positive Childhood Experiences (PCEs) >> Designing for children >> Helping kids navigate childhood in a positive way >> The importance of creating safe environments for children >> Ways we can give kids positive experiences that allow them to thrive Our Guest Robert Sege, MD, PhD is a Professor of Pediatrics and Medicine at Tufts University School of Medicine, where he directs the Center for Community-Engaged Medicine and is a core faculty member of the Tufts Clinical and Translational Science Institute. He has served on national committees for the American Academy of Pediatrics (AAP), been lead author on several important AAP policies, and has received national awards for his work, including the prestigious 2019 Ray E. Helfer award from the Alliance of Children’s Trusts and the American Academy of Pediatrics. He has led teams that developed new models for pediatric primary care and a new framework for working with children and families (HOPE). His extensive speaking and publication list include contributions to the prevention and treatment of child maltreatment and youth violence. He is a graduate of Yale College, received his PhD in Biology from MIT and his MD from Harvard Medical School, and did his pediatric residency at Boston Children’s Hospital.  Bob lives in the Boston area, where he and his wife Karen have raised three young adult children. Show Highlights [03:35] Bob starts the conversation talking about how all of the things we experience as children – good and bad – have a lasting impact on who we are as adults. [05:47] Parents: trust yourselves and your ability to raise your children. [06:33] Dawan and Bob talk about the often-contradictory advice that exists for parents. [07:34] Positive modeling for kids. [09:07] Children need safe, stable, nurturing relationships. [10:03] Defining family. [10:19] Designing housing and the spaces where families and communities gather. [14:15] Children need to have safe and equitable environments to live, learn, and play in. [14:29] Looking at the physical environment kids need. [15:23] Children also need a safe emotional environment. [16:49] Bob offers ideas for modern school design. [17:32] The need for arts programs in school. [18:01] HOPE’s website logo was designed by Boston Public High School students. [19:18] Children need to be actively engaged. [20:49] Dawan mentions how many services are designed more for parents than for the child. [21:21] Giving kids a sense of ownership in the family and in the world. [22:13] Designing and building community and finding ways children can be involved. [24:09] Children need opportunities for emotional growth. [24:31] Emotional growth on the playground. [26:06] Children need time in nature. [27:52] PCEs help us humanize one another and help us look past our biases about someone. [31:13] Dawan comments that it’s just as important to know the good stories as it is the bad stories if we really want to understand. [31:52] Bob talks about parent cafés and other places where parents can meet to talk about parenting. [33:37] Where to learn more about HOPE and the work Bob is doing. Links Robert on Twitter Robert at Tufts Medical Center Robert at the Center for the Study of Social Policy Effective Discipline to Raise Healthy Children Evidence-Based Health Care for Children: What Are We Missing? Positive Childhood Experiences offset ACEs: Q & A with Dr. Robert Sege about HOPE HOPE: Healthy Outcomes from Positive Experiences HOPE on LinkedIn HOPE on Twitter Register for HOPE Summit 2023 Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102 A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24

Michael Ackerman is currently the director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing and the director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St. Joseph's Neighborhood Hospital in Rochester, New York. Today, we talk about nursing, healthcare innovation, and opportunities for designers in the healthcare industry. Listen to learn about: >> The role of nurses in nursing/healthcare innovation >> The unique challenges of innovation in healthcare >> Improving the healthcare innovation cycle >> OSU’s Center for Healthcare Innovation and Leadership Our Guest Michael Ackerman is currently the Director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing, and the Director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St Joseph’s Neighborhood in Rochester, NY.  He is also the Owner of Ackerman Consultants. Dr. Ackerman has held just about every position a nurse could hold in academia and clinical practice from candy striper to senior director. His entire career has been dedicated to critical care with numerous publications as well as invitations to speak nationally and internationally. His research and writing has focused on a variety of clinical topics including sepsis, airway management, hemodynamics, innovation and leadership. His innovation work has led to many disruptions in clinical practice and health system change. He has been recognized for his various contributions with various fellowships including; Fellow in Critical Care Medicine, Fellow in the National Academy of Practice, and Fellow in American Academy of Nurse Practitioners. Dr. Ackerman completed his BSN from Niagara University, his MSN and DNS from The State University of New York at Buffalo, a post-masters certificate as an Acute Care Nurse Practitioner from the University of Rochester and is currently enrolled in a Design Thinking certificate program at Rochester Institute of Technology. Show Highlights [01:18] Michael talks about his love of nursing, and starting his career in the ICU. [01:46] Finding his way into the healthcare innovation space. [03:27] What people, and especially designers, should understand about bedside nursing. [04:33] The three “P’s” of nursing and design. [07:22] Co-creating with nurses via the Center for Healthcare. [09:52] Nurses are moving into the innovation space. [11:59] Michael’s wishlist of things designers should do when working in the healthcare innovation space. [12:37] The healthcare industry is risk-averse. [14:46] A look at the different viewpoints of healthcare executives. [16:41] Michael talks about one project – a new feeding tube device. [19:07] The healthcare innovation cycle is often slow. [20:20} How the COVID-19 pandemic sped up the innovation cycle. [22:18] How designers and healthcare leadership can help improve the healthcare innovation cycle. [23:27] Democratizing innovation and inviting healthcare staff to the table. [26:00] Ohio State’s innovation studios for healthcare and nursing. [27:42] Working with the architecture school on creating healthier work environments. [28:48] OSU’s Masters in Healthcare Innovation program. [30:12] OSU’s Center for Healthcare Innovation and Leadership. [32:42] The importance of creativity, and logic-brain versus creative-brain. [34:21] Designers need to help people find ways to turn off their logic-brain to allow their creative-brain to turn on. [35:43] Giving people permission to experiment and create. [38:37] The patient harm threshold for rapid healthcare innovation. [39:49] The need for innovation leadership roles in hospitals and healthcare. [43:01] All leaders would benefit from being familiar with design thinking and being able to lead teams using a design mindset and methods. [44:51] A culture of innovation and creativity starts at the top. [47:22] Hospitals and healthcare are complex adaptive systems. [49:59] Michael’s and Dawan’s advice for innovators. Links Michael on LinkedIn Michael on Twitter Ackerman Consulting Michael on ResearchGate The Handoff: Nurse Burnout with Michael Ackerman Google Scholar list of articles where Michael is an author/co-author The #HCBIZ Show: The Novation Dynamic: 3 Pillars for Healthcare Innovation Success with Michael Ackerman SONSEIL Other Design Thinking 101 Episodes You Might Like  Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 Seeing, Reframing, and Pursuing Problems with Thomas Wedell-Wedellsborg — DT101 E86

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:47] What is learning? [00:55] The hope-mode learning system. [01:40] Good life learning. [01:40] Fluid Hive’s Good Life Learning System. [02:47] What problems are you able to solve? [03:05] What new problems do you want to be able to solve? [03:24] What will learning to solve these problems do for your life? [03:45] What will solving these problems do for your life? [04:12] What must you experience to learn to solve these problems? [04:38] What challenges can you expect along the way? [05:07] How will you judge how the learning journey is contributing to your life? [05:36] How will you evaluate your learning? [06:13] How will you practice what you’ve learned? [06:34] How will you judge how solving problems based on your learning is contributing to your life? [07:14] The benefits of having a learning system for life. [07:34] Fluid Hive’s free thinking tool will help you design your own learning system to create your best life. The Design Thinking 101 Podcast’s Ask Like a Designer series Ask Like a Designer — DT101 E61Design, and One Question to Rule Them All // ALD 002 — DT101 E63There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77 Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79 The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87 Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89 Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92 Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99

Ruth Kikin-Gil is a design strategist, a digital product designer, and a practical dreamer who focuses on product innovation across devices, input methods, and platforms. At Microsoft, she leads the Responsible AI Practices for Microsoft's security organization. She helps drive responsible AI and Microsoft through serving on multiple AI and ethics in engineering and research workgroups. Ruth is a co-creator of the Guidelines for Human-AI Interaction, and is on the programming committee of Microsoft's Machine Learning and Data Sciences internal office. We talk about humans, artificial intelligence, and ethics.  Listen to learn about: >> How designing for human-AI interaction differs from typical UI/UX design>> Microsoft’s guidelines for human-AI interaction>> Ethical implications of AI>> The process of curating content for conferences>> Synthetic creativity>> The future of design and designers Our Guest Ruth is a design strategist, a digital product designer, and a practical dreamer that focuses on product innovation across devices, input methods and platforms. In Microsoft she leads the Responsible AI practices for Microsoft's Security org. She helps drive Responsible AI in Microsoft through serving on multiple Aether (AI and Ethics in Engineering and Research) work groups, is a co-creator of the Guidelines for Human-AI interaction and is on the programming committee of Microsoft’s Machine learning and Data sciences (MLADS) internal conference. In her Microsoft career, she designed future experiences for Office, for an innovation lab, and for a strategy team. In addition, she lectures at the Human Centered Design and Engineering (HCDE) department in the University of Washington, Seattle. Before Microsoft she co-founded a digital product design agency in Tel-Aviv, was the corporate art director of a startup, worked for Nokia in Helsinki, freelanced in London, and earned her Interaction Design Master degree from IDII in Italy. She’s interested in the interplay between society and technology, and the ways in which people appropriate technology in unexpected ways. She explores how existing social interactions and behaviors can be supported or transformed by technology and influence the creation of new products and services.. Show Highlights [01:55] Ruth talks about her AI work at Microsoft.[03:03] How AI and design connect and interact with our lives.[04:10] Curiosity as a guiding force in Ruth’s career.[04:50] What it means to be a designer.[06:46] How Ruth started working on AI.[08:06] Finding and talking to others at Microsoft who were working with AI.[09:44] Thinking about how AI might influence design, and the ethical implications.[10:26] The AETHER team at Microsoft.[11:53] The work to craft guidelines for human-AI interaction.[12:40] Creating her own dream job.[15:01] The “Wild West” of the AI field, and the concept of responsible AI.[16:08] The question that started the work to create the 18 guidelines for human-AI interaction.[17:58] Ruth gives an example to show why the guidelines are important.[19:30] Guiding AI to make sure it is learning and changing in appropriate ways.[21:25] AI is about probability.[22:48] Designing for being wrong.[25:24] How people are using the guidelines in the design process.[26:01] Auditing existing experiences.[28:30] Ruth talks about being the Programming Director for the 2019 IXDA Conference and curating content.[31:23] Teaching design at the University of Washington.[32:09] The recent explosion in synthetic creativity.[34:50] The importance of good prompts when it comes to AI-generated art, and the rise of “prompt engineering.”[37:11] Thinking about the future and relevancy of design and designers as AI continues to evolve. Links Ruth on TwitterRuth on LinkedInRuth’s websiteRuth on MediumRuth on Women Talk DesignRuth on the Interaction Design Foundation website Humanizing Technology through DesignInterview with Ruth on all tech is humanHumanity-centered designAI ♥ DesignThe Design of Everyday AI ThingsGuidelines for Human-AI interactionHuman Centered Design and Engineering (HCDE) – University of WashingtonMicrosoft Aether (AI and Ethics in Engineering and Research) Writings: The rise of the Demigod designer. God created the world with a word, by Ruth Kikin-Gil | UX Collective (uxdesign.cc)Humanity-Centered Design. How ethics will change the conversation… | by Ruth Kikin-Gil | Microsoft Design | Medium AI  Design. How AI can enhance the design process. | by Ruth Kikin-Gil | Medium Talks: Better together: Guidelines for designing Human-AI Interactions on VimeoHumanity-centered design: How can AI disrupt and augment the design process Other Design Thinking 101 Episodes You Might Like Innovation Culture + Future of Work + Designing Value with Marc Bolick — DT101 E93 UX + Navigating Rough Design Waters + Design Leadership with Dennis Lenard — DT101 E82 Design Ethics in Augmented and Virtual Reality + Building a Design Career Path with Aaron Faucher — DT101 E11

Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system. Today, we discuss five and a half things every designer should know about hacking bureaucracy. Listen to learn about: >> How bureaucracies work>> Journey mapping>> Stakeholder mapping>> Interpersonal relationships and bureaucracies>> Bureaucracy hacking Our Guest Marina Nitze, co-author of the new book Hack Your Bureaucracy, is currently a partner at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system through the Resource Family Working Group and Child Welfare Playbook. Marina was most recently the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. She serves on the advisory boards of Foster America, Smartsheet, and Think of Us; created TaskTackler, the personal productivity app for Type-A personalities; and previously authored the book Business Efficiency for Dummies. She lives in Seattle, WA.  Show Highlights  [01:49] Marina gives a brief outline of her five and a half things about bureaucracy.[02:35] Bureaucracy is everywhere.[03:47] Starting to work within bureaucracies.[04:18] The Five Whys concept.[04:45] Marina uses the Paperwork Reduction Act as an example.[06:27] The importance of understanding root causes.[06:51] Know the source.[07:38] Journey and process mapping can help us hack bureaucracy.[08:38] Using journey maps with bureaucracies.[09:07] One of Marina’s favorite journey mapping tactics.[09:50] How Marina shortened a state’s foster application process by a month.[12:37] What happens when you see for yourself the journey your users make.[13:36] Considering the needs of employees when making bureaucratic changes.[14:20] Employees are also stakeholders.[16:32] The design challenges that stem from how employees identify themselves and the work they do.[18:32] Bureaucracies are made up of people.[19:23] Finding your allies in your organization.[21:22] Marina talks about an example from her time working for the VA.[23:28] Creating a stakeholder map to understand organizational relationships.[25:50] Finding the historian of your organization.[26:42] How bureaucracies make decisions, and using that to your advantage.[29:45] Making sure people have the knowledge they need to make informed decisions.[31:45] “Stabbing people in the chest” is a tactic from Hack Your Bureaucracy.[32:44] The importance of relationships when working inside bureaucracies.[34:34] Beware the obvious answer.[37:24] Hack Your Bureaucracy is meant to give people hope when it comes to working within bureaucracies.[39:13] Tackling big, complex problems, and having a North Star. Links Marina on Twitter Marina on LinkedIn Marina’s website Marina on New America Marina at the Federation of American Scientists The Impact Summit 2020 – Closing Keynote from Marina Unlocking Bureaucracy Through Smart Hacks With Marina Nitze Hack Your Bureaucracy: Get Things Done No Matter What Your Role on Any Team, by Marina Nitze and Nick Sinai Other Design Thinking 101 Episodes You Might Like Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 Designer’s Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 Trauma-informed Design + Social Work + Design Teams with Rachael Dietkus — DT101 E81

Lisa Elzey Mercer is a designer, educator, and researcher. Her interests are in developing and executing design interventions focused on the topics of human trafficking, incarceration, race, and racism. She's an Assistant Professor of Graphic Design and Design for Responsible Innovation at the University of Illinois Urbana-Champaign. We talk about learning to see, and responding to, racialized design.  Listen to learn about: >> Ethics in design>> Impact over intent>> Racism Untaught>> The elements of racism>> Racialized design Our Guest Lisa Elzey Mercer (she/her/hers) is a designer, educator, and researcher. Her interests are in developing and executing design interventions that fuel and sustain responsible design for social impact. The developed frameworks and tools are intended to create a space for conversation and knowledge exchange where participants can collaborate in creating new ideas and solutions. This type of methodology is evidenced in her current projects focused on the topics of human trafficking, incarceration, race, and racism. She is an Assistant Professor of Graphic Design and Design for Responsible Innovation in the School of Art and Design at the University of Illinois, Urbana-Champaign. Show Highlights [01:25] How Lisa’s aptitude for designing presentations led her from biomedical engineering into design.[03:38] Some surprises Lisa has encountered during her design journey.[04:03] Finding ways to navigate the often male-dominated design spaces.[04:40] Enjoying the freedom to explore new methods and pathways in graduate school.[05:48] Lisa answers the question, “What is it you do?”[06:03] Two exercises Lisa uses to get students thinking about ethics in design.[08:54] Helping corporations integrate ethics and collaboration with their customers into their thinking.[10:54] The evolution of the Racism Untaught framework and tools.[13:24] The activity every Racism Untaught workshop starts with.[14:49] Starting with context instead of empathy.[15:15] Lisa talks through an example of how the workshop uses prompts and examples to help participants learn about the elements of racism.[16:17] How the elements of racism become a shared language that allows workshop participants to have a real conversation about racism.[19:32] What is racialized design?[20:09] One example of racialized design in urban architecture from the 1920s–1960s.[20:53] Tearing down a highway system that divided a Black community in Detroit.[22:58] Once you understand racialized design and how it works, you will see it everywhere.[23:25] Racialized design is very much still happening now.[25:47] Lisa explains Racism Untaught framework’s “levels of oppression.”[29:31] Another example of racialized design from public restrooms.[30:08] One important reason the DT 101 podcast exists.[31:29] One of the reasons Lisa and Terresa started Racism Untaught.[32:49] How the University of Illinois is teaching students about diversity, equity, and inclusion.[34:59] Turning criticism into a generative force.[38:25] Lisa talks about the book she and Terresa Moses just finished writing.[43:29] Next steps for leaders who want to bring Racism Untaught to their organizations.[47:01] Lisa thanks other designers who are also doing work around racialized design. Links Lisa on LinkedInLisa on InstagramLisa on the University of Illinois Urbana-Champaign websiteLisa’s websiteRacism Untaught: An Interview with Terresa Moses and Lisa Mercer Racism UntaughtLesley-Ann NoelTerresa MosesCreative Reaction LabDesign Justice Network Other Design Thinking 101 Episodes You Might Like Design Joy + Design Education + Design Justice with Jennifer Rittner — DT101 E84Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50

Rich Wiener is an educator and consultant who works to engage K-12 learners at a high level, and has zeroed in on design thinking as a key component. Rich's career has included being a school principal, Director of Curriculum for Ramsey Public School District in New Jersey, and an adjunct professor of education at Columbia University. We talk about the impact of design thinking in K-12 education. Listen to learn about: >> The design thinking classroom program in the Ramsey public school district>> How design thinking impacts Ramsey’s high school students and teachers>> Advice to school districts wanting to start their own design thinking program>> Some of the partner projects students worked on during the program Our Guest Rich Wiener has served the educational community as a teacher, principal, curriculum director, and adjunct professor of education. He received his Masters Degree from the University of Oregon and his Doctoral Degree from Teachers College, Columbia University. He taught the supervision course in the Department of Curriculum and Teaching at Teachers College, Columbia and courses on change leadership and methods of teaching at Ramapo College of New Jersey. Rich is currently the CEO of the educational consulting firm, GEN Z Innovate. Throughout his career, Rich has worked to develop educational programs and experiences that inspire student engagement, foster creativity and complex problem-solving, and promote deep understanding and insight. As a part of that journey, Rich and his colleagues in Ramsey, New Jersey established a high school level design thinking course, modeled after the Stanford University d. school. The Ramsey High School Design Lab established partnerships with American Express, Liberty Science Center, Boxed Wholesale, All Things Media, The Center for Social Innovation in New York City, Crisis Text Line, and the New Jersey Legislature, among others. The design thinking model has proven to be a successful approach to engaging high school students in an experience that successfully fosters the creative mindsets that underlie innovative, complex problem-solving. Show Highlights [01:47] Rich’s story begins at the Ramsey Public School District.[02:32] How Time Magazine’s How to Build a Student for the 21st century article influenced and inspired the school district.[04:10] Rich explains the concept of transfer in education.[05:03] Performance assessments and complex problem solving.[06:37] Rich’s thoughts on educational curriculum.[07:10] Our curriculum overemphasizes content over creative thinking.[08:39] Our curriculum doesn’t focus enough on teaching students how to respond to societal issues and problems.[09:15] Our curriculum doesn’t help students understand themselves and their place in the world.[10:17] Rich’s reaction to seeing the 2013 60 Minutes’ interview with IDEO’s David Kelley.[11:37] The question Rich and his colleagues created for their design thinking project.[12:45] The school district’s first foray into teaching design thinking to students.[14:14] Lessons learned during that first project.[16:18] The deeper goals and outcomes of the project.[17:26] Helping kids embrace risk-taking and failure.[18:06] The traditional classroom vs. the design thinking classroom.[20:00] The students’ first project on the first day of class.[21:22] Teaching empathy.[22:25] Partnering the classroom with an outside organization to give students a real-world experience.[24:51] The positive impact the design thinking course had on the teachers, and on teaching and learning outside of the classroom.[28:48] Students tackling English curriculum revision using design thinking.[30:25] Rich gives advice for other K-12 schools that may want to start their own design thinking course.[32:44] How to find businesses and organizations to partner with.[34:44] Rich talks about a student partner project with All Things Media.[42:34] Another student partner project, with American Express.[44:13] Where to learn more about Rich and his work. Links Rich on TwitterRich on LinkedInDesign Lab and Design Thinking Course at Ramsey High School GenZ InnovateGrant Wiggins on ACSD60 Minutes David Kelley interviewProject Breaker Book Recommendations The Field Guide to Human-Centered Design, by IDEO.org Other Design Thinking 101 Episodes You Might Like Design Thinking + Learning Science with Adam Royalty — DT101 E18A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32 Design for America: Founding + Present + Future, Part 2 — DT101 E37

Kara DeFrias is the current Chief of Staff for the Intuit QuickBooks Platform, with a background rich in both private and public sector experience. Previous work includes serving as senior advisor to the leadership team of the technology and design consultancy 18F in the Obama Administration, founding TEDxIntuit, and being part of the Emmy Award-winning production staff on the Oscars. A do-gooder at heart, Kara has done pro bono digital strategy. Today on the show we talk about UX and moving into, through, and almost out of design.  Listen to learn about: >> Advice for newcomers wanting to get into design>> Seeing the world through design>> The importance of choosing work that aligns with your values>> The need for new voices in the design industry>> Designing in-person UX Our Guest Kara DeFrias' passion for designing engaging experiences has brought her to many exciting places, including the Super Bowl, the Oscars, and two White Houses. Kara's background is a unique mix of private and public sector experience, including 9 years with Intuit and an appointment to the first class of Presidential Innovation Fellows. In the latter she served as entrepreneur in residence, reimagining the relationship between the government and the people from a technology perspective. Kara was Director of UX for then-Vice President Biden at the Obama White House, where she led the Cancer Moonshot work around cancer clinical trials. She then served as Senior Advisor in the Office of Technology in the Biden-Harris White House. She’s currently Chief of Staff for the Intuit QuickBooks Platform team. Previous work includes Senior Advisor to 18F’s Executive Director and senior leadership team, founder of TEDxIntuit, and part of the Emmy award-winning production staff on the Oscars. She also worked on the Women's World Cup press operations team and the Super Bowl. A do-gooder at heart, Kara has done pro-bono digital strategy and communications for the likes of Team Rubicon and spent 10 days in rural India teaching micro-entrepreneur women human centered design, product management, and business skills.  Kara graduated summa cum laude from Penn State University with a masters degree in instructional systems design, and was a finalist for San Diego Woman of the Year. According to her 2nd grade report card, Kara “likes to talk. A lot.” Show Highlights [02:05] The three stages of Kara’s career.[02:34] Her time in instructional design, including a graduate degree from Penn State.[03:03] Moving to California and working in the entertainment industry.[03:51] Starting work at Intuit and finding UX and design.[05:11] Working with the NJM Insurance Group New Media team on usability and user research.[06:39] Developing her UX skillset, and having a great mentor.[09:03] Some of today’s challenges for new people wanting to get into design.[12:44] Advice for newcomers wanting to get into design.[13:20] Kara mentions a few good design conferences.[14:34] The need for design veterans to mentor and support, and conferences to make their spaces accessible and welcoming to new voices.[15:02] Volunteering is an important part of skillset and career development.[17:11] Kara sums up her advice.[19:56] The importance of ensuring that one’s design work endures, to be used and built upon by others.[21:26] What do you do when you feel like you’ve done everything you can in design?[22:30] Kara’s move out of design, and being Chief of Staff at Intuit.[23:46] Learning design will change how you see the world.[27:05] Kara talks about a life a-ha she had while leaving the Obama White House.[27:57] Dawan and Kara talk about aligning your values with the work you choose to do.[30:50] An early lesson Kara learned about treating one’s team well.[33:18] Being OK with making mistakes publicly and taking steps to correct them.[34:54] Asking for help.[36:57] Kara and Dawan joke about a hypothetical Design Twitter Over Dinner podcast.[38:36] Why new voices are a critical need in the design community.[41:51] Book recommendations from Kara.[42:45] Kara’s experience with TedX San Diego and founding TedX Intuit.[45:18] Designing great in-person UX.[47:09] Dawan closes by encouraging veteran designers to become mentors to emerging designers. Links Kara on Twitter Kara on LinkedIn Kara on Medium Kara on Women Talk Design Kara’s website How to get out of your own way as a designer and get down to business Designing the Intersection of Government, Cancer, and the People Cancer Moonshot Chicago Camps conference Button content design conference Confab content strategy conference Book Recommendations  Don’t Make Me Think, by Steve Krug The Art of Gathering: How We Meet and Why It Matters, by Priya Parker  Other Design Thinking 101 Episodes You Might Like  Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 Design Thinking + Learning Science with Adam Royalty — DT101 E18 

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Opioid Overdose Epidemic. Our guest today is Stacy Stanford, the Senior Director of Overdose Injury and Violence Prevention at the National Association of County and City Health Officials in Washington DC (NACCHO). At NACCHO, she leads the overdose injury and violence prevention team to deliver funding and technical assistance to more than 60 communities across the United States. Listen to learn about: >> The current state of the U.S. opioid overdose epidemic>> The ways COVID-19 has affected the healthcare system’s ability to work with and treat those who use drugs>> The core principles of harm reduction>> The role misperceptions and stigma about drug use play in making it difficult for those who use drugs to get treatment Our Guest Stacy Stanford joined NACCHO in 2012 and is currently serving as a Senior Director of Overdose, Injury and Violence Prevention. She provides leadership, planning and guidance to the team’s management and staff in the areas of drug overdose, adverse childhood experiences (ACEs), falls prevention, and the intersection of COVID, ACEs, and Suicide Prevention. Prior to this position she was the Director of Public Health Transformation and led Project SHINE, a fellowship to strengthen health systems through interprofessional education. Ms. Stanford received her Masters of Science in Public Health Microbiology from The George Washington University School of Public Health. She also holds a bachelor’s degree in Biology from the University of Denver. Prior to joining NACCHO, she worked on Influenza surveillance and in the development of HAvBED, the Hospital Bed Availability Reporting System during H1N1 at the Department of Health and Human Service. Show Highlights [01:47] Stacy talks about her work at NACCHO, the membership organization of local health departments for the U.S.[03:15] The current state of the opioid overdose epidemic.[03:55] There have been three waves in the epidemic.[05:04] How the COVID-19 pandemic affected our ability to respond to the epidemic.[05:40] The worst problems caused by the pandemic.[06:36] The rise in telemedicine and mobile vans.[07:31] Harm reduction and keeping people safe.[08:08] What is harm reduction?[08:48] A misperception about drug use.[09:42] The core principles of harm reduction.[11:01] What implementation of harm reduction looks like in practice.[12:42] Medication for Opioid Disorder.[13:11] The importance of having peers throughout the programs and healthcare systems that serve those who use drugs.[15:01] The need to change perspectives and de-stigmatize drug use.[16:10] Intersectional stigma.[18:09] What happens when someone gets labeled as an addict or abuser. Links Stacy on LinkedInChicago Recovery AllianceNational Harm Reduction Coalition CDC Drug Overdose information website Drug Policy Alliance Shatterproof Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Future of Higher Education with Bryan Alexander — DT101 E975.5 Things Every Designer Should Know About Strategic Foresight with Bart Édes — DT101 E95

Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational systems in order to create exceptional customer experiences.  Listen to learn about: >> Customer experience design>> Near- versus long-term strategy>> Helping organizations make design thinking part of their internal processes>> What exactly is innovation?>> Systemic innovation>> Designing for customer intent  Our Guests: Diana Sonis Diana is a passionate believer in holistic, 360 strategy and design, with extensive expertise in UX Design, CX Design, Service Design, and the Design Thinking methodology.  As founding partner of CX by Design, Diana’s mission is to identify nuggets of opportunity within an organization, reorient its existing systems and structures to improve the human experience, help others extend their thinking, and drive material business advantage.  Having designed, built, and successfully sold several companies, Diana works to help businesses shape abstract concepts into concrete online and offline experiences that respond to the needs and motivations of real people.  When she’s not solving strategic challenges, Diana can be found in pursuit of good coffee everywhere. Lis Hubert Lis is an acclaimed design and strategy thought leader, writer, and speaker with extensive expertise in Digital Strategy, Customer Experience, Information Architecture, and Design Thinking.  As founding partner of CX by Design, she has made it her mission to help companies meet their strategic goals. She does so by making the invisible visible through research, making the complex simple through her unique perspective, and bringing understanding and meaning through expert facilitation.  With over a decade of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting, real change. Lis helps businesses not only increase their bottom line, but also their longevity through customer loyalty. When not tackling complex strategic problems, you can find Lis traveling the world enjoying the human experience to the fullest.  Show Highlights [01:18] Diana and Lis talk about their paths into design and customer experience.[07:04] How Lis and Diana approach systems design.[08:11] The three components of a business ecosystem.[09:03] Gauging the health of the business based on the components.[11:27] Lis’ and Diana’s business backgrounds and how it’s helpful for the work they do now.[12:37] Near-term strategy versus long-term strategy.[13:40] Strategy is no good without a roadmap and a process.[16:25] Working backwards from the goal to create the map to get there.[18:38] Why CX by Design starts their weekly client meetings with a few minutes of non-work-related chat.[20:58] Helping clients see the potential of design thinking as a problem-solving method.[24:32] Getting an entire organization to shift into thinking like a designer.[26:47] Creating a culture of innovation.[27:39] CX by Design’s “sweet spot.”[28:24] What is innovation?[29:26] The importance of language in an organization’s innovation culture.[31:56] The concept of systemic innovation.[33:40] Design for customer intent.[35:32] Looking for ways customer intent and a business’ core values interconnect.[36:08] Diana and Lis use the company Patagonia as an example.[38:48] How CX by Design uses information architecture tools in their work.[43:43] Books Lis and Diana recommend that have influenced their work. Links Diana on LinkedInDiana on MediumDiana’s websiteDiana’s articles on UX BoothDiana’s articles on boxes and arrowsLis on LinkedInLis on MediumLis’ personal websiteLis’ professional websiteLis on Women Talk DesignLis’ articles at UX MagazineLis’ articles on boxes and arrowsLis’ articles on UX BoothCX by Design – sign up for their newsletterCX by Design on Twitter Book Recommendations Who Do We Choose to Be?: Facing Reality, Claiming Leadership, Restoring Sanity, by Margaret J. Wheatley Pervasive Information Architecture: Designing Cross-Channel User Experiences, by Andrea Resmini and Luca Rosati Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet, by Craig Wilson and Kyle Tait Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory The Design of Business: Why Design Thinking is the Next Competitive Advantage, by Roger Martin Designing for Growth: A Design Thinking Tool Kit for Managers, by Jeanne Liedtka and Tim Ogilvie This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75

Sara Cantor is a co-founder and the executive director of Greater Good Studio, where she and her team think of themselves as pissed-off optimists. We talk about design for good, ethics in design practice, and creating social impact. Listen to learn about: >> Human-centered design>> Greater Good Studio’s project “gut check”>> The power designers wield>> Better ways of co-designing with clients>> Community-based design work Our Guest Sara Cantor is a creative leader and human-centered designer focused on equity, inclusion and social innovation. After seven years using human-centered design to create new markets for corporate clients, she co-founded Greater Good Studio in 2011 to apply the process and principles of design to the more pressing challenges of the social sector. Her team of “pissed-off optimists" has helped nonprofits, foundations, and government agencies to build internal capacity for social innovation, create and prototype new programs and services, and sustain and scale their impact. Show Highlights [01:06] Sara’s journey into design, and the influence of Tom Hanks’ movie, Big.[01:45] Studying engineering at college.[02:34] Finding her true passion during an engineering design course.[03:52] Attending the Institute of Design.[04:39] Discovering her love of design research.[05:34] The first project where Sara was able to use her design skills.[09:22] Sara talks about her early design career.[10:31] Her rising disillusionment with the for-profit, corporate world.[15:57] Co-founding Greater Good Studio.[18:27] Designing for behavior change has no “marketplace.”[20:53] Greater Good Studio’s approach to business and its work.[21:01] Codifying the “is this the right project for us?” gut check.[23:49] Some of the gut check questions to ponder.[27:28] The power that a designer wields.[29:13] Being accountable not just to the client, but to the end user.[30:16] Helping clients share their power with their end users.[31:18] “Sharing the Sharpie,” co-designing and building ownership of the work.[34:58] Being able to let the client do the designing while providing guidance and support.[36:39] The future direction of Greater Good Studio.  Links Sara on Twitter Sara on LinkedIn Sara on IIT Sara on SEGD Greater Good Studio Greater Good Studio on Twitter Five Questions with Sara Cantor The Gut Check, by Sara CantorIn/Visible Talks 2021: Sara Cantor - Design is Not Neutral: How to Align Work and Values How to Change the World Designing for Good with Sara Cantor Other Design Thinking 101 Episodes You Might Like Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 Innovation Culture + Future of Work + Designing Value with Marc Bolick — DT101 E93

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD012 // Want Better Outcomes? Find Better Problems. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:53] The human desire to create.[01:15] Rushing solutions leads to poor outcomes.[01:37] Problem spaces and finding the right question to answer.[02:15] The people inside the problem space.[02:38] The context in which the people experience the problem.[03:02] The history of the people and the context reveal changes over time.[03:15] Problem finding.[04:11] Finding and refining problems is not our natural inclination.[04:52] Problem framing.[05:17] How Might We questions.[06:01] Getting comfortable with ambiguity as a designer.[06:47] The eight things you can do with a How Might We question.[08:08] The best solutions come from diverse teams.[08:29] Fluid Hive’s free thinking tool will help you focus your solution energy. The Design Thinking 101 Podcast’s Ask Like a Designer series Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92 Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89 The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87 Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79 The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Design, and One Question to Rule Them All // ALD 002 — DT101 E63 Ask Like a Designer — DT101 E61

Chelsea Mauldin is the Executive Director of the Public Policy Lab and an adjunct professor at Columbia University's School of International and Public Affairs.  Listen to learn about: >> The work of the Public Policy Lab>> How design and design thinking can help governments make better public policy>> Human-centered design in public policy>> The preparatory work that often goes underrecognized in the design cycle  Our Guest Chelsea Mauldin is a social scientist and designer with a focus on government innovation. She directs the Public Policy Lab, a nonprofit organization that designs better public policy with low-income and marginalized Americans.  The Public Policy Lab partners with government agencies and NGOs to develop more satisfying and effective policies and service delivery through ethnographic research, human-centered design, rapid prototyping, and formative evaluation. Find out more on PPL's website, or on Twitter. Chelsea is a frequent keynote speaker and panelist at global conferences, and she serves as an adjunct professor at Columbia University's School of International and Public Affairs. Previously, she consulted to municipal and federal agencies, directed a community-development organization, led government partnerships at a public-space advocacy nonprofit, and served as an editor for publishing, arts, and digital media organizations. She is a graduate of the University of California at Berkeley and the London School of Economics. Show Highlights  [01:02] Chelsea’s journey from book editor to information architect to designer.[01:44] Getting a graduate degree in design and social policy.[02:03] Founding the Public Policy Lab in 2010.[03:34] What happens when you start using design in the context of creating public policy and services.[04:38] The disconnect between those who set policy and those who use the results of the policy.[05:31] Chelsea talks about some of the ways design is currently being used by U.S. government agencies.[07:07] The need for a more holistic, less digital approach.[09:09] Public Policy Lab’s “Layer Cake” framework model.[09:45] The four layers of government.[12:46] How Public Policy Lab begins work with a new government partner.[14:34] Our first responsibility is to the public interest and need.[16:12] Considerations when recruiting members of the public to interview.[19:08] Some of the challenges of working with government agencies.[20:45] Chelsea and Dawan offer advice for working with attorneys.[24:27] The prep work needed before launching a test of a prototype or solution.[26:07] Designating pilot leaders to help with launch.[27:32] Next steps after a successful test launch.[28:34] Handing the work over to the partner.[29:59] The process of finishing and closing a project.[31:23] Project storytelling.[32:08] Design is change management.[33:14] Chelsea makes an interesting observation about how those in the public sector measure their success and seniority.[37:13] Designers can be so excited about the new thing they forget the loss that can be associated with it.[38:18] Things that Chelsea is excited about right now in public policy design.[42:21] Where to learn more about the Public Policy Lab. Links  Chelsea on Twitter Chelsea on Columbia | SIPA The Public Policy Lab The Public Policy Lab on Twitter Innovating Gotham: Interview with Chelsea Mauldin of Public Policy Lab An Evening with Chelsea Mauldin How the Public Policy Lab uses design thinking to create better policies Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26 Democracy as a Design Problem with Whitney Quesenbery — DT101 E68 Design Council UK + Systemic Design + Design in Government with Cat Drew — DT101 E78

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Future of Higher Education. Our guest today is Bryan Alexander. Bryan is a senior scholar at Georgetown University and runs a consultancy focused on the future of higher education.  Listen to learn about: >> The current state of higher education>> Student loan debt and the financial structure of universities and colleges>> The role of tech and digital platforms in higher ed>> The effects of the lack of population growth and increased longevity on higher education and society>> The connection between higher education and the climate crisis>> How science fiction can help us think about the future Our Guest Bryan Alexander is an award–winning, internationally known futurist, researcher, writer, speaker, consultant, and teacher, working in the field of higher education’s future. He completed his English language and literature PhD at the University of Michigan in 1997, with a dissertation on doppelgangers in Romantic-era fiction and poetry.  Then Bryan taught literature, writing, multimedia, and information technology studies at Centenary College of Louisiana. There he also pioneered multi-campus interdisciplinary classes, while organizing an information literacy initiative. From 2002 to 2014, Bryan worked with the National Institute for Technology in Liberal Education (NITLE), a non-profit working to help small colleges and universities best integrate digital technologies. With NITLE he held several roles, including co-director of a regional education and technology center, director of emerging technologies, and senior fellow. Over those years Bryan helped develop and support the nonprofit, grew peer networks, consulted, and conducted a sustained research agenda. In 2013, Bryan launched a business, Bryan Alexander Consulting, LLC. Through BAC he consults throughout higher education in the United States and abroad. Bryan speaks widely and publishes frequently, with articles appearing in venues including The Atlantic Monthly, Inside Higher Ed. He has been interviewed by and featured in the Washington Post, MSNBC, The Wall Street Journal, US News and World Report, National Public Radio (2017, 2020, 2020, 2020, 2020), the Chronicle of Higher Education (2016, 2020), the Atlantic Monthly, Reuters, Times Higher Education, the National Association of College and University Business Officers, Pew Research, Campus Technology, The Hustle, Minnesota Public Radio, USA Today, and the Connected Learning Alliance.  He recently published Academia Next: The Futures of Higher Education for Johns Hopkins University Press (January 2020), which won an Association of Professional Futurists award. His next book, Universities on Fire: Higher Education in the Age of Climate Crisis, is forthcoming from Johns Hopkins. His two other recent books are Gearing Up For Learning Beyond K-12 and The New Digital Storytelling (second edition). Bryan is currently a senior scholar at Georgetown University and teaches graduate seminars in their Learning, Design, and Technology program. Show Highlights  [01:50] Bryan kicks things off by talking about the state of higher education financing.[03:32] How do we achieve the promise of higher education?[04:10] The idea of debt forgiveness.[04:50] The varying experiences of college students in terms of the financial investment in a degree.[06:45] Issues with the “sticker price” of tuition.[07:20] The real price of tuition.[09:11] The financialization of higher education.[11:25] The digitalization of higher education.[12:02] How the pandemic accelerated the use of digital technology in higher education.[13:10] The contribution of higher education to digital, online content.[14:27] The need for more support for faculty using digital platforms.[15:02] Campus enrollment vs online enrollment.[15:59] Bryan considers the future of higher education and digital tech.[17:47] Backlash against the online learning experience.[20:30] The demographic transition re-shaping the world.[24:17] The increasing healthcare needs of an aging population.[25:19] Population shrink and what it means for higher education.[29:18] The enrollment challenge.[30:41] College enrollment peaked in 2012.[33:04] Lack of enrollment contributes to the financial precariousness of higher ed.[34:46] Higher education is more concerned than ever before about students as people, and devoting resources to helping improve their health and wellbeing.[36:56] The climate crisis and higher education.[37:25] The future evolution of physical campuses.[41:41] The possibility of addressing the climate crisis in higher education.[44:34] Science fiction and thinking about the future.[50:28] The Future Trends Forum. Links Bryan on Twitter Bryan on LinkedIn Bryan on Medium Bryan’s website The Future of Education Observatory The Future Trends Forum Book Recommendations  The Population Bomb, by Paul Ehrlich and David Brower Rainbow’s End, by Vernor Vinge The Highest Frontier, by Joan Slonczewski The Actual Star, by Monica Byrne Academia Next: The Futures of Higher Education, by Bryan Alexander The New Digital Storytelling: Creating Narratives with New Media, by Bryan Alexander Gearing Up for Learning Beyond K-12: Preparing Students and Schools for Modern Higher Education (Solutions) (Off-Campus and Blended Methods of Engaging in Advanced Learning), by Bryan Alexander Other Design Thinking 101 Episodes You Might Like Redesigning a Design School + Designing Higher Ed with Jason Schupbach — DT101 E30 Learning Design with Yianna Vovides — DT101 E58 Design + Afrofuturism + Doomsday Optimism with Raja Schaar — DT101 E91

Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: >> How language and linguistics affect design>> The interaction of society and language>> Trauma-informed user research>> Researcher self-care>> The importance of asking for help>> Language and technology>> Being mindful about the language used in design Our Guest  Abby is the manager of UX Research and Content at Calendly. She holds a PhD in Hispanic and Lusophone Literatures, Cultures, and Linguistics with specialization in Second Language Acquisition and Sociolinguistics. She loves to nerd out with people about language and research methods, either together or separately. She loves the Oxford comma, but will never correct your grammar Show Highlights [00:57] How and why Abby moved from linguistics to user research.[02:06] The importance of taking the time to think about language as a designer.[03:30] Audience design.[04:15] Aspects of linguistics that are helpful for designers and researchers.[04:45] Being mindful of the language choices you’re making.[05:07] Abby talks about the tone of language/voice.[06:14] Abby’s “superpower.”[07:00] How people understand and use language.[10:03] Abby talks about what happens when stakeholders don’t follow the user research recommendations.[11:22] You have to be a good storyteller for your stakeholders.[12:16] Ways Abby has seen her work come to fruition.[15:14] User research can be revelatory for organizations that have never used it before.[17:06] Trauma-informed research and researcher self-care.[18:03] User research can be intense and emotional.[20:05] Dawan and Abby talk about the importance of asking for help.[22:35] Asking for help is part of what collaboration is.[24:15] Asking for help is working smarter.[25:27] Abby talks about the book she’s writing.[25:56] Cognitive language models.[26:42] Voice-activated assistants.[28:07] Language and chatbot design.[29:34] Thinking about the future of language design.[33:01] Books and resources for researchers and those wanting to learn more about language.[36:52] The way language can play into stigma.[39:39] Abby talks about an example of purposeful language design done at the 18F agency.  Links Abby on LinkedIn Abby on Medium Abby’s website Abby on Women Talk Design On the Dangers of Stochastic Parrots: Can Language Models Be Too Big?, by Emily Bender, Timnit Gebru, Angelina McMillan-Major 18F Book Recommendations  Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions, by Bruce Hanington and Bella Martin Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, by Bill Albert and Tom Tullis Thinking Through Methods: A Social Science Primer, by John Levi Martin The Black Experience in Design: Identity, Expression & Reflection, By Anne Berry, Kareem Collie, Penina Acayo Laker, Lesley-Ann Noel, Jennifer Rittner, and Kelly Waters Your Computer Is on Fire, by Thomas Mullaney, Benjamin Peters, Mar Hicks, and Kavita Philip Mixed Methods: A short guide to applied mixed methods research, by Sam Ladner Algorithms of Oppression: How Search Engines Reinforce Racism, by Safiya Umoja Noble You Can Do Anything, Magic Skeleton!: Monster Motivations to Move Your Butt and Get You to Do the Thing, by Chuck Wendig and Natalie Metzger Language And Power, by Norman Fairclough Discourse and Social Change, by Norman Fairclough Other Design Thinking 101 Episodes You Might Like User Research + Asking Better Questions with Michele Ronsen — DT101 E88 Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 Design Thinking + Learning Science with Adam Royalty — DT101 E18

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Strategic Foresight. Our guest today is Bart Édes. Bart is a professor at McGill University in International Development. Listen to learn about: >> Future thinking and strategic foresight>> The benefits of using of foresight>> How to start using foresight in your organization>> Teaming up with a futurist>> Three skills decision makers need to prepare for the future>> The Futures Wheel  Our Guest Bart Édes is a policy analyst, commentator, and author of Learning From Tomorrow: Using Strategic Foresight to Prepare for the Next Big Disruption. He focuses on Asian economic cooperation and integration, sustainable development, international trade, trends reshaping the world, and futures thinking. Édes contributes to the work of the OECD Development Assistance Committee's Friends of Foresight Community and Task Force on Foresight for Sustainable Development Finance. Based in Montréal, Édes is a Professor of Practice at McGill University's Institute for the Study of International Development. Show Highlights [01:09] Bart gives a quick introduction to himself.[02:59] The short definition of strategic foresight.[03:50] What does it mean to have ideas about the future?[04:00] Foresight is multidisciplinary.[04:35] There’s been a surge of interest in foresight since the beginning of the pandemic.[05:12] What’s involved in strategic foresight?[06:34] Foresight is not prediction.[06:58] An exercise in foresight yields scenarios.[07:10] Foresight scenarios are not the same as forecasting.[07:57] Looking at emerging drivers of change.[08:56] The 5.5 things you need to know about strategic foresight.[09:23] Why organizations should use foresight.[10:09] Bart talks about foresight work done by the Rockefeller Foundation in 2010.[10:42] Why foresight is becoming more popular now.[12:54] The tendency to focus on the immediate as opposed to the future.[14:29] How to start using foresight in your organization.[14:42] Scanning for weak signals.[15:40] Some trends and new innovations on the rise because of the pandemic.[19:17] How to use weak signals.[21:42] Bart talks about best practices for partnering with a futurist, and where to find free resources on using foresight.[24:11] Bart talks a little about his book, Learning from Tomorrow.[26:08] The Global Trends Report put out by the US National Intelligence Council.[28:04] Three skills Bart wishes today’s decision-makers had.[28:38] Learning from past experience.[29:14] Creating a learning culture.[30:26] Becoming future-oriented.[32:48] How to use the Futures Wheel. Links Bart on LinkedIn Bart on CSIS Bart on Medium Learning from Tomorrow with Bart W. Édes On Strategic Foresight & Reshaping Asia & the World Global Trends Report The Futures Wheel  Book Recommendations Learning from Tomorrow: Using Strategic Foresight to Prepare for the Next Big Disruption, by Bart Édes Other Design Thinking 101 Episodes You Might Like  Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32 Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19

Jos Harrison is the global head of brand experience and design at Reckitt. We talk about brand experience design and commercial design for good. Listen to learn about: >> Brand building>> Finding ways for companies to do good in a way that builds brand>> Learning design>> Omnichannel communication and its effect on brand building>> Design’s role in creating a better future  Our Guest Jos is obsessed with bringing brands closer to people — in all the ways (big and small) that improve lives, making people happier and healthier. Jos designs experiences for people, communities and societies — never for 'consumers' — and in doing so, he tries to fulfill my responsibility to our planet: protecting and nurturing it in any way I can.  Show Highlights [01:04] Jos talks about Reckitt, building toolkits and frameworks, and the clients they work with.[03:01] Jos’ early background as an industrial and product designer.[03:21] A stint in marketing and commercial interior design.[03:50] Moving into branding, working at Cadbury Schweppes, and experience marketing.[05:14] Starting at Reckitt and diving into OTC healthcare and hygiene branding.[05:40] Finding his place in innovation and brand building.[06:18] Jos talks about the more challenging moments of his career journey.[07:00] Blind spots and education gaps that arise when you’re a student.[10:02] Ways Jos is working to close those gaps in his own team and the teams he works with.[10:11] How humans learn best.[11:56] Design doesn’t lend itself well to formal training.[12:14] Designers learn most when directly involved in solving problems.[12:28] Jos’ team makeup.[14:31] Things Jos wishes designers understood better.[16:48] Mapping is a great way to pinpoint gaps in knowledge and experience.[17:34] Exploring the concept of purpose with Reckitt’s clients.[17:56] Clarifying purpose starts with going back to the beginning of the brand.[18:40] People now expect corporations to make positive effects on the world in some way.[20:59] Jos offers an example using the Lysol brand.[24:03] A fascinating look into the many micro-interactions that, over time, build a brand.[25:32] Easier to build a brand in the past.[26:06] Jos talks about how the industry is different now.[25:24] The omnichannel experience and how it’s made brand building more complex.[27:39] Creating customer cohorts.[28:26] The experience map tool.[29:35] Why it’s important to understand your customer’s attitudes and behavior.[31:08] Why storytelling is so important in design.[34:22] Designers create for someone else.[35:16] People are Jos’ greatest resource for learning.[36:54] Why Jos recommends organizations partner with creatives.[39:27] Jos’ final thoughts about our need for more empathy, and design’s role in fostering more empathy in society.  Links: Jos on LinkedIn Reckitt Five minutes with Jos Harrison Q&A with Jos Harrison of RB How to nail your brand's purpose Get them talking – why designing for advocacy is crucial for FMCG brands Other Design Thinking 101 Episodes You Might Like: Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75