Amanda Schneider takes listeners through the biggest insights, funniest moments, and thought-provoking themes from Season 6. This special “Best Of” episode revisits key conversations with thought leaders across industries, highlighting the evolving nature of end-user decision-making in the built environment. With topics ranging from creativity and consensus-building to pricing volatility and emotional intelligence, this recap pulls together the essence of what made Season 6 so impactful. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Amanda Schneider welcomes soft skills expert Kendra Johnson to discuss the evolving importance of soft skills in today’s hybrid workplace. As organizations navigate new challenges with dispersed teams and intergenerational differences, this conversation dives deep into the need for managers and employees alike to refine their communication, empathy, and adaptability. Learn how each generation, particularly Gen Z, is redefining expectations around work, collaboration, and boundaries in the professional environment. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Amanda Schneider leads a discussion with three industry leaders on one of the biggest challenges in the workplace today: turning overwhelming amounts of data into actionable insights. As decision-making teams grow larger and more diverse, integrating information from IT, HR, and workplace practitioners has become more crucial for success. The panel dives into how businesses can combat "infobesity"—the overload of data—and shift to a more intentional, outcome-driven approach to workplace decisions. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode explores the growing complexity of decision-making in the built environment, focusing on how to reach consensus in larger, more diverse teams. Amanda is joined by Halle Hannaford, Senior Principal Team Lead at Chick-fil-A, who shares insights on how her team navigates decision-making challenges within the hospitality sector. Hannaford discusses how clear roles, cross-functional collaboration, and understanding the customer journey are key to effective decision-making. This episode is packed with practical takeaways for anyone managing complex decision-making processes, whether in corporate, healthcare, education, or hospitality.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Amanda Schneider and Rob Sadow dive deep into the outdated metrics that have traditionally guided workplace design and management, such as "people per square foot." With the rise of flexible and hybrid work models, these conventional metrics are becoming obsolete. Rob shares insights from FlexIndex, a platform that aggregates data from over 100,000 office locations to provide companies with benchmarks for the modern era. This conversation explores how data-driven decisions can improve workplace design, optimize space, and boost employee productivity.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Amanda Schneider and her panel of experts tackle one of the most pressing challenges facing the industry today: pricing volatility. With the aftermath of inflation and fluctuating costs impacting all aspects of project planning and execution, the discussion highlights how these uncertainties are reshaping the way decisions are made. The guests share insights on how project teams can adapt and thrive by fostering better partnerships, encouraging transparency, and embracing new strategies to manage unpredictable costs.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Amanda Schneider sits down with Dr. JJ Peterson from StoryBrand to explore how the art of storytelling can be a powerful tool for mastering "managing up" in the increasingly complex decision-making process in B2B environments. Dr. Peterson walks listeners through the StoryBrand framework, offering actionable insights on how to communicate clearly, engage stakeholders, and move teams towards action, even in today’s hybrid and time-constrained work environment. Learn how to position your audience as the hero of the story and use empathy and authority to guide them to success. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Recorded live at NeoCon 2024, Amanda Schneider is joined by corporate, hospitality, and healthcare leaders to explore decision-making dynamics in the built environment. Featuring insights from Staci Patton of Hilton, Tope Sadiku of McDonald's, and healthcare architect Andrew Navarro of HPLEX Solutions, the discussion delves into ThinkLab’s 'Pain Map,' highlighting key friction points and how product and service providers can offer solutions.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to Season 6! Amanda Schneider reflects on the growth of Design Nerds Anonymous and dives into the future of customer decision-making in the built environment. This episode highlights proprietary insights and data from ThinkLab and contrasts them with well-known global B2B research, such as Gartner and Forrester, illustrating how our industry differs in significant ways. Guest Amy Devers brings her perspective as a designer, educator, and podcast host, exploring creativity, equity, and the challenges facing the design industry today. Together, they discuss how data, decision-making, and storytelling play critical roles in shaping the future of work. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Exciting News, Design Nerds! Season Six of Design Nerds Anonymous is on the way, diving deep into decision-making in the B2B space, inspired by insights from ThinkLab’s 2024 Hackathon. Each episode will explore key topics like managing up, overcoming client frustrations, and why traditional workplace metrics are fading. We’ve discovered that 86% of end users say their decision-making process has changed—and this season, we uncover the stories behind these shifts with fresh perspectives from diverse industries.To gear up for Season Six, we’re replaying one of our top episodes on building authentic relationships with Gen Z. Whether you’re part of Gen Z, manage them, or work alongside them, this episode has insights for everyone. Don’t miss out—subscribe now and join us on this journey!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

ThinkLab’s research team was stunned by the intensity of challenges and anticipated transformations in these sectors, especially regarding a once-taboo term. Tune in to discover what this 'bad word' is and why it's causing such discomfort.  Special thanks to our partners at Kimball international who are doing big things to move the design industry forward.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we explore one of the most critical environments to our nation’s health and wellbeing; the world of healthcare spaces. Join us to uncover what's changed, what hasn’t, and actionable steps you can take to expedite decision-making around spaces that heal.  Special thanks to our partners at Kimball international who are doing big things to move the design industry forward.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Step into the world of higher education, where we’re uncovering not-so-hidden culprits behind approval bottlenecks. Tune in as we share strategies to streamline the approval process and navigate academia’s challenges.  Special thanks to our partners at Kimball international who are doing big things to move the design industry forward.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A staggering 86% of B2B decision makers in the built environment have experienced significant changes in their decision-making processes over the last five years.   In this four-part mini season, we’re sharing “client confessionals” to uncover the shifts happening in corporate, education, healthcare, and hospitality. Hear firsthand from end users, corporate real estate professionals, architects, designers, and developers.  In our debut episode with Kaelynn Reid, Futurist and host of Kimball International’s Alternative Design Podcast, we explore the ever-evolving landscape of decision-making for corporate workspaces. Join us as we unravel the complexities of today's uncertain times, where nothing seems set in stone. Special thanks to our partners at Kimball international who are doing big things to move the design industry forward.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous, we share a highlight reel of all eight episodes from this season. explore the importance of human connection in a post-pandemic world, the unique perspective of younger generations, and the role technology is playing in shaping the workplace. Discover why understanding Gen Z is crucial for the future of the design industry and how their perspectives can reshape your approach to design, work, and mentorship.     Whether you are an avid fan or want a concise way to share insights with a colleagues, this episode has many profound insights you won’t want to miss.     Uncover the secrets to building trust and connection, especially in a digitally native era.  Learn strategies for fostering a sense of purpose and passion in the workplace to engage and motivate employees.  Explore how Gen Z's unique perspective, shaped by a digital-native upbringing, is challenging traditional career paths and redefining the corporate ladder.    Connect with our co-hosts from this episode on LinkedIn:  Cindy Kaufman  Byron Morton    Tune in to our episodes for more, and subscribe you never miss an episode.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous, we explore how Gen Z's unique approach to building relationships, trust, and connection in the digital age can transform the workplace. Our guests shed light on the dynamics of face-to-face interactions in a digitally native generation.   Explore how to adapt your management styles to meet Gen Z employees where they are in terms of digital-native expectations.  Learn why Gen Z's unique upbringing in the digital age positions them as mentors for leaders of older generations, offering solutions that can drive business success.  Discover how emerging technologies like Chat GPT and AI are poised to unlock untapped potential when paired with the next generation of talent.    Guests:   Hannah Grady Williams  Gabriela Silverman  Jeff Kabat  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous, we explore the dynamic interplay of purpose and passion in the workplace. Delve into the power of understanding the "why" behind our actions and its potential to transform our choices. Learn how a sense of purpose can forge connections, nurture communities, and foster compassion within organizations. We emphasize the crucial balance between profit and social responsibility and invite you to join us on a journey of self-discovery, unlocking the secrets of a purpose-driven life with profound impacts on your career and beyond.  Learn why delving into the profound relationship between purpose and passion at work can be transformational for individuals and organizations alike.  Learn how embracing a sense of purpose can create connections, build communities, and foster compassion circles within organizations.  Uncover how finding the right balance between profit and social responsibility is key to living a purposeful life and making a positive impact on your career and beyond.  Connect with our guests:  Akhtar Badshah  Audrey Koehn  Lennis Serrano  Tune in to our episodes for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode we explore the evolving landscape of career paths, focusing on how Generation Z approaches and reshapes traditional concepts of career progression. Our guests share invaluable insights into the mindset of Gen Z employees and discusses the challenges and opportunities that arise when integrating their preferences into the workplace.  Discover why Gen Z's approach to career paths challenges traditional models and how it can benefit your organization.  Explore the concept of the "Jungle Gym" model for career progression and learn how it empowers employees to grow.  Learn how fostering authenticity, transparency, and psychological safety can attract and retain Gen Z talent in your workplace.  Connect with our guests:  Rohin Shahi  Corianne Burrell  Shannon White  Tune in to our episodes for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode we dive into the dynamic world of learning in the digital era, with a specific focus on how to engage and empower Generation Z. Join us as we uncover effective strategies for adapting to Gen Z's unique learning preferences.   Learn why the buddy system works by exploring the shift from traditional face-to-face mentorship to a dynamic peer-based approach, aligning with Gen Z's preference for accessibility.   Uncover why Gen Z highly values immediate, constructive feedback, recognizing how it catalyzes their growth, while also delving into the dynamics of intergenerational digital communication.  Discover how organizations can successfully accommodate Gen Z's self-reliant and self-advocating learning style, fostering a culture of ongoing learning through skill development opportunities.  Guests:   Meghan Grace  Diana Pisone  Julia Carnaghi   Tune in to our episodes for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we explore the concept of belonging within the architecture and design industry. Megan Henshall (Global Events Stategist from Google), shares three crucial dimensions of belonging: being part of a group, sharing common ideas, and connecting with various related groups.   In the second part of the episode, we chat with Kristin Cerutti (Regional Design Director at Nelson Worldwide) and Lilley Thomas (Interior Designer at Nelson Worldwide), to discuss the challenges posed by the return to office work and the potential of technology to enhance, rather than replace, physical interactions.   If you want to emphasize the value of empathy, choice, and adaptability, this episode is a must-listen.  Uncover the secrets to creating inclusive and belonging-focused event experiences for anyone interested in fostering human connection.  Learn why belonging matters more than ever in today's dynamic workplace and event landscape, with practical insights on creating immersive and inclusive environments.  Discover how establishing personal connections beyond job titles in the workplace can make employees feel like they belong and are part of a larger community.  Guests:  Megan Henshall  Kristin Cerutti Lilley Thomas    Tune in to our episodes for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Dost Bardouille, Director of Sustainability and Corporate Responsibility of Swinerton; and Nina Johnson, Senior Commercial Insights Manager at Armstrong Craven. They discuss the pitfalls of traditional mentorship and explore three additional solutions for career development and upskilling your talent in a modern era.     After listening, you will be able to:  Identify a key shift impacting career development today  Compare three new methods used for engagement  Assess the D.E.I. benefits of champions  Summarize the 7 considerations needed in designing a shadow board.  In part one, we sit down with Dost Bardouille of Swinerton to evaluate the pitfalls of traditional career development and compare two new methods of connection: sponsorship and champions. And in part two, we sit down with Nina Johnson of Armstrong Craven to identify how implementing a shadow board, a tactic that major fashion house Gucci used, can provide employees with high level engagement and in turn prove long-term success for a company's growth.  EPISODE EXTRA: Want CEU credit for listening? Take the quiz and earn your certificate of completion.  How it works:   Step 1: Listen to the episode.  Step 2: Visit this link to take a short, 5-question quiz.  *Scoring an 80% or above on the quiz will earn you 0.5 CEU  Step 3: Upon passing the quiz, receive your certificate of completion from CEU provider Teknion.  Accredited for: IDCEC| 0.5 CEU    Connect with our expert guests on LinkedIn:  Nina Johnson  Dost Bardouille  Tune in to our trailer for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.      See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Are you ready to unlock the secrets of creativity in the workplace and explore the exciting possibilities of the digital age?   In this episode, we delve into the fascinating world of design, technology, and innovation with Creativity Strategist, CEO Advisor and Author Natalie Nixon.   Also in this episode, join our special guests Carmen Cruz and Michelle Rotherham from CannonDesign as we discuss the importance of defining creative time, embracing new digital tools like the Metaverse and AI, and fostering collaboration in the design industry.   Discover how to combat the challenges of creativity in a time-starved world and find inspiration to design the future you envision. Whether you're a seasoned pro or just curious about the creative process, this episode has something for everyone. Tune in and get ready to supercharge your creativity!  Learn why implementing creative thinking in your team is crucial and discover the immense value of fostering workplace creativity.  Learn how to "define creative time" and understand its role in managing creative tasks effectively.  Discover how cutting-edge digital tools are shaping the future of the design industry in a deep conversation about their potential.   Tune in to our trailer for more, and subscribe so you don’t miss our upcoming episodes.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Prepare to be captivated by a paradigm-shifting discussion that explores the fusion of innovation and change surrounding office culture and collaboration. In this episode our guests Brian Elliott and Sheela Subramanian, co-authors of the groundbreaking book How the Future Works, offer their unique perspectives on reshaping the workplace narrative.  Also, learn what our friends Bill Bouchey and Isabel Das from Gensler have to share about ways to bridge the gap between the physical and virtual cultures in your workplace. Key Takeaways: Shift from Place to Purpose: Shift your focus from the confines of the workplace's physicality towards valuing the excellence of work and its execution. This shift emphasizes the importance of work itself over the location.  Generational Differences and Learning: Explore the varied work methodologies shaped by different life experiences of different generations. Delve into how younger generations, raised in the digital age, adeptly leverage digital tools to enhance collaboration and foster connections.  Culture and Connection: Discover how to bridge the divide between in-person and digital interactions by prioritizing the development and sustenance of a robust company culture.  Make sure to subscribe so you don’t miss our upcoming episodes! Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this enlightening episode, Amanda Schneider, Founder and President of ThinkLab, and Cindy Kaufman, VP of Marketing at Mannington Commercial, delve into the profound influence that designers hold in shaping our future. Through engaging conversations and insightful data, they uncover the unique perspective of Gen Z. Underscoring the pivotal role of their decisions in shaping industries and experiences.  Key Takeaways:  Explore Gen Z's distinctive outlook on the world and their concerns about the future.  Recognize the supportive role of technology in enhancing interactions while valuing tactile experiences.  Uncover Gen Z's demand for meaningful returns on their efforts and its alignment with evolving work trends.  Throughout this engaging conversation, Amanda and Cindy weave a narrative that intertwines purpose, relationships, and technology, illuminating how these elements collaboratively shape the trajectory of the design industry. Their dynamic dialogue underscores the symbiotic relationship between innovation and human connection, inviting listeners to join the evolving narrative of design's transformative impact on our world. Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tune in as we bring you firsthand accounts from individuals entrenched in the industry's dynamic landscape, as well as those revolutionizing the field. Our conversations traverse a multitude of topics. From strategies to attract and retain emerging talents, to the art of harnessing personas within the realm of business-to-business, and even the mastery of leveraging data to propel your business forward.  Each season tackles significant challenges in the interior design industry.  ThinkLab team dedicates 6 months to in-depth research for fresh insights.  Features insights from industry experts, offering diverse perspectives.  Relevant for designers, marketers, sellers, and professionals across the spectrum.    Subscribe so you never miss an episode. Stay ahead of the curve with "Design Nerds Anonymous." Your journey to mastering the fusion of design and business starts here.  Thank you to our sponsors Mannington Commercial, THEMART and NeoCon.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous, we ask the question "How to Keep Gen Z from Leaving the Design Industry." In the past two years, the interior design industry has faced significant changes, with firms struggling to retain and attract talent. But what are the reasons behind this trend, and how can we address them? Today, we have the pleasure of speaking with two industry leaders, Cheryl Durst, CEO of IIDA, and Khoi Vo, CEO of ASID. Together, we'll explore the calls to action for the industry on not only attracting but retaining talent. These organizations have had a somewhat tumultuous history, but today they're coming together to explore the calls to action for the industry on not only attracting but retaining talent. Key Takeaways: ·      Discover why the interior design industry is struggling to retain and attract talent despite firms reporting record-breaking backlogs and new project workloads. ·      Learn how lack of work-life balance and communication challenges are the two main reasons that prompt young talent to leave the industry, and what firms can do to address these challenges. ·      Find out why today's students believe that three years or less is an appropriate amount of time to spend on their first job, and how this trend is impacting the industry. ·      Explore how firms can invest in their employees and prioritize their well-being by offering flexible working arrangements and clear communication channels. ·      Learn why promoting diversity, equity, and inclusion is crucial to retaining and attracting talent in the industry and providing opportunities for young talent to grow and develop their skills. ·      Discover how collaboration between industry organizations, educators, and practitioners is essential to address the talent challenge and ensure the industry's long-term success. Thank you for listening to our podcast episode on "How to Keep Gen Z from Leaving the Design Industry." We hope you found these insights engaging and helpful. Don't forget to subscribe to our channel for more industry updates and join us next time for another exciting topic. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous, we pass the mic to the newest generations in the industry to learn what they need most from product manufacturers and distributors. You’ll hear about how their workflow has changed, their biggest issues with websites, how to inspire them with your product, and more. If you’re a product manufacturer or distributor, this episode is a must-listen. Hear directly from Gen Z designers at Interior Design’s “30 Under 30” events about what they need most from your brand, and how you can solve their biggest challenges to become their preferred go-to. In this episode: ·     Workflow changes in 2020: Learn how the next generation’s workflow has changed when it comes to product selection, and how you can adapt to meet their needs. ·     Website issues: Discover the biggest issues designers face when using manufacturer and distributor websites, and how you can make yours better. ·     Inspiring with your product: Hear about the best ways to inspire the next generation with your product, and how to stand out from the competition. ·     What designers need from reps: Get surprising insights into what the next generation needs from their reps, including their preferred balance between digital tools and personal connections. ·     Big opportunities for leading brands: Learn how leading brands can go above and beyond to get noticed by the next generation. Key quotes: ·     “It’s really hard to get in front of us designers because of this virtual world. We’re trying to do things outside of the office, like events, or they’ll do specific events for our team specifically. Like, we have a book club with some reps, which is really nice, and it really allows us to pull in other vendors into the mix as well.” ·     “We’re becoming more digital in the way that we design, and we want our clients to be able to visualize what the project will look like.” ·     “Sometimes too much is not good, so cut to the good stuff.”   Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.         See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Design Nerds Anonymous: “The Gen Z Confessionals,” you’ll hear the anonymous voices of top design talent under the age of 30, as we dive into the world of design through the eyes of Gen Z. From what attracted them to the industry in the first place to their take on the most puzzling norms in the field, we’re exploring where Gen Z designers see the biggest opportunities for improvement that could benefit all generations in the design ecosystem.  Discover valuable insights from ThinkLab’s industry-specific data, what Gen Z is looking for in the work models of the future, and what they wish their clients knew.   Highlights from this episode:    Find out how Gen Z designers are pushing for more equality in the industry and what they’re doing to break down traditional hierarchies.  See what Gen Z designers say is a major client challenge — and how they’re addressing those constraints.  Discover why Gen Z designers are feeling burnout more acutely than previous generations — and why they’re calling for a better work-life balance in the design industry.   Find out how hybrid work models are becoming the new norm in the design industry and why individual workers prefer them over traditional office models.  Learn how designers and real estate professionals can work together to achieve better outcomes for everyone involved.  Discover why sustainability is more important than ever in the design industry and what designers are doing to create more environmentally-friendly solutions.    Did you know?     ThinkLab research shows that in general, individual workers still have about a 12 percent higher preference for hybrid work, while companies have about a 15 percent higher preference for more time in office.     This episode of Design Nerds Anonymous is brought to you by Allsteel.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.         See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to Design Nerds Anonymous: “The Gen Z Confessionals,” a miniseries dedicated to exploring the impact of Gen Z’s entrance to the workforce and the ways they are making waves in the design industry. Each episode includes unfiltered, anonymous insights from top Gen Z talent who participated in a “design confessional” hosted by ThinkLab at Interior Design’s 30 Under 30 networking events for 2022.   In this episode, we discuss how Gen Z designers are changing the way we communicate and collaborate in the workplace, the biggest shifts shaping the future of work for the good (and bad), and what post-pandemic grads are overcoming to learn the ropes in a hybrid setting. We’ll also hear from Brett Shwery, director of interiors for AECOM, on his research about college graduates transitioning into the corporate world (see white paper here). He shares the latest findings, explains how corporations can take cues from collegiate design to ease that transition into workspace, and shares what firms like AECOM are looking for in the next generation of talent.   In this episode: ·     Discover the ways Gen Z designers are using technology to collaborate with colleagues and clients. ·     Hear why the physical work environment is still important — but may not be the most important factor for recent graduates entering the workforce. ·     Find out how why Gen Z designers have a more inclusive and collaborative approach to work, and how this is reflected in the way they design and work with others. ·     Learn what our experts think is the key to navigating career shifts in the future. ·     Discover the one thing and designers should focus on when building their career paths — and why it’s NOT future-proofing their work.       Connect with our interviewee on LinkedIn:     Brett Shwery    This episode of Design Nerds Anonymous is brought to you by KI.   Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.      See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Get ready to hear from the freshest voices in the design industry! In a new four-episode miniseries, we’re putting the “anonymous” back in Design Nerds Anonymous, gathering unfiltered insights directly from the next generation of designers. These talented designers share their perspective on the industry, their career paths, and what they're looking for from the design ecosystem. These fascinating interviews took place at Interior Design’s “30 under 30” networking events in 2022, as part of a “design confessional” hosted by ThinkLab, the architecture and design industry’s premiere market research firm.    Join us as we continue to unpack the feedback from these talented young designers and explore what it means for the future of the design industry. Whether you're a firm looking to recruit and retain talent or a product manufacturer trying to connect with this powerful new generation of designers, there's something in this design podcast mini-season for you.     Key Takeaways  Hear from up-and-coming Gen Z designers on what they love – and what they don’t  Discover actionable advice on work shifts in the post-pandemic world  Gain valuable insights on how to engaged with Gen Z designers   Recognize the importance of connecting with the next generation of designers for firms and product manufacturers – and what they want the most from each    Tune in to our trailer for more, and subscribe so you don’t miss our upcoming episodes.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab holds a roundtable discussion with Shelley Rosetta, consultant at dealer organization Solomon Coyle, and Meredith Campbell, host of ThinkLab’s The Learning Objective podcast. Both discuss the benefits of treating dealer designers as partners and vital members of your project team. In this episode:  [10:33] Shelley explains live design, how it works, and why it’s unique to the dealer designer. [18:00] Meredith and Shelley name what they see as the biggest benefits of working closely with a dealer designer. [27:35] Meredith explains ThinkLab’s research findings on dealer designers and their preference for self-serving. Shelley Rosetta, consultant at Solomon Coyle, and Meredith Campbell, who is part of ThinkLab’s research and content development team, dive into why it’s worth moving beyond the historical view of dealer designers — away from thinking of them as someone who simply puts the order together. Instead, they urge designers to consider dealer designers as a useful knowledge resource that can serve as guardrails.   After all, as Campbell mentions, designers in ThinkLab focus groups have said what they value most from manufacturers and distributors is someone who can save them from themselves.   Connect with our interviewees on LinkedIn:  Shelley Rosetta Meredith Campbell   This season of Design Nerds Anonymous is brought to you by Mannington Commercial, THEMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.   Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.     See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We're so excited to introduce you to a new podcast from the SURROUND podcast network called Barriers to Entry. The show will feature the leaders, the designers, the early adopters, and the influencers who are helping to shape what web3 will mean for the architecture and design industry. Along the way, Barriers to Entry will cut through the hype cycle and attempt to demystify all things Web3, while laying out the real-life implications and applications for our world. Hosted by SANDOW DESIGN GROUP’s Bobby Bonett, and Digby co-founders Andrew Lane and Tessa Bain. Barriers to Entry is a member of the SURROUND podcast network. Check out other architecture and design shows at surroundpodcasts.com. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Ryan Jenkins, Wall Street Journal best-selling author and keynote speaker, author of The Generation Z Guide and Connectable and Bobby Bonett, Executive Vice President of Digital and Strategic Growth at SANDOW Design Group, about what makes GEN Z different and how their preferences may have a “ripple up” effect across the design industry. You’ll learn what younger generations expect from brands who are trying to recruit, retain and connect with them, and how to get ahead.    In this episode:   [8:00] Learn about why there is tension as we come to terms with GEN Z and even millennials.  [10:00] Ryan discusses how Gen Z is approaching the job hunt and the surprising platform that they rely on the most when searching for their next career step.  [20:00] Bobby highlights how younger generations prefer to interact with brands today, and how that will likely evolve     Connect with our interviewees on LinkedIn:  Bobby Bonett  Ryan Jenkins    To hear more from Ryan, register here for his highly anticipated 2023 Design Hackathon Keynote titled “CONNECTABLE: HOW TO RECRUIT, RETAIN, AND CONNECT WITH GEN Z”  This season of Design Nerds Anonymous is brought to you by Mannington Commercial, THEMART, and NeoCon, companies doing big things to move the design industry forward.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab holds a roundtable discussion with Byron Morton, VP and co-head of leasing for THEMART in Chicago, and Amanda Darley, VP of marketing for Mannington Commercial. Both bring their perspectives on how brands, events, and even buildings can be leveraged to create and customize experiences — and why creating these experiences matters more than ever for our industry as we move into 2023.    In this episode:  [0:23] Amanda references a new blog post about ThinkLab’s Five Buyer Personas. You can read it in full here.  [6:28] Amanda explains Mannington Commercial’s Samplify program, which provided digital printed samples to showroom visitors.  [13:34] Byron discusses the ways that THEMART has expanded its digital presence.  [25:27] “With all of the social complexities that we have been facing, having some remote options has been a leveling of a playing field in some ways.”  In this roundtable, Byron Morton and Amanda Darley discuss the current state of affairs for the industry and what lies ahead. Byron describes the new programs and enhancements being put into place at THEMART to create experiences for clients in the building, such as expanding access to the members-only club and focusing on events. Amanda explains how Mannington Commercial has been finding new ways to interact digitally with specifiers, by creating content via the firm’s blog as well as through one-on-one videos and other online elements. These efforts are intended to position the brand as a knowledgeable resource for any questions.    Connect with our interviewees on LinkedIn:  Byron Morton  Amanda Darley    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, THEMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.  Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Zappos chief experience officer Stacey Wagner on what B2B companies can learn from the retailer’s renowned customer service model, which has won them legions of superfans. We also speak to two residential designers — Mark Woodman and Andrea Goldman — about what they look for in a brand partner and the new roles that innovative brands are creating in response to recent disruptions.    In this episode:  [8:00] “If you’re truly continuing to try to raise the bar for your customers, getting it right the first time and making it as seamless and as easy as possible on that first go-round is paramount.”  [11:27] Stacey details a number of challenges retailers are currently facing.  [23:42] Mark describes how supply chain issues have changed expectations for immediate results.  [26:05] Andrea explains the new procurement role her design firm created in response to the pandemic.    Our first guest, Stacey Wagner, chief experience officer for Zappos, explains the retailer’s driving ethos as a service company first and foremost. He shares four key insights for inspiring brand loyalty, such as empowering employees to personalize their interactions with customers. He also stresses the need for collecting data during these interactions to learn what customers are having trouble with and to continue to innovate.   In chapter two, this episode explores brand loyalty in the design industry in a mini roundtable with Mark Woodman, an interior designer and trend forecaster based outside Washington, D.C., and Andrea Goldman, a luxury interior designer located outside of Chicago. For Mark, product brands earn his loyalty when they demonstrate their own loyalty, both to designers and to their own employees. For Andrea, she seeks consistency over all else: consistency in the quality of the product and in the communication with the main point person.    Connect with our interviewees on LinkedIn:  Stacey Wagner  Mark Woodman  Andrea Goldman    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews David Schwarz, founding partner at HUSH, about the design firm’s innovative approach to sustainability, and Rebecca Best, head of sustainability at Material Bank, on how the world’s largest material aggregator is helping designers make more sustainable decisions.   Our first guest is David Schwarz, founding partner at HUSH, an experience design firm. Schwarz shares forward-thinking ways HUSH is leveraging design to connect the occupants of a space to how their own daily microdecisions affect the sustainability of a building. To that end, he describes an award-winning project, designed in partnership with United Therapeutics, which sought to make a building’s cutting-edge engineering visible and able to be appreciated by workers and visitors.   Our next guest, Rebecca Best, is vice president of sustainability at Material Bank. She explains that sustainability is so complex — requiring designers to balance climate, human health, and social justice concerns — that it can’t really be simplified. She counsels design firms to focus on making the decision-making process more efficient and shares strategies for how to empower clients.     In this episode:  [4:12] David details the two-part mission behind HUSH’s memorable project with United Therapeutics.  [15:55] “We don't want to require that our clients become sustainability and energy experts.”  [24:17] Rebecca describes the most pressing sustainability concerns by sector.  [28:56] Rebecca speaks to the importance of celebrating small wins as a way to encourage collective action.  Connect with our interviewees on LinkedIn:  David Schwarz   Rebecca Best    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Julia McClatchy, an associate partner at McKinsey & Company, on how and why hybrid selling is becoming the dominant B2B sales role. We also share an excerpt from an episode of ThinkLab’s new podcast, MPowered, which gives practical advice on what design specifiers are looking for on brand websites. Our first guest, Julia McClatchy, explores detailed research findings on how the B2B sale is evolving. She also shares four pieces of advice for brands trying to prioritize their investments and supercharge their hybrid selling strategy. Next, we share an excerpt of a recent episode of MPowered, ThinkLab’s new podcast, created in partnership with Material Bank. The clip discusses what designers need from a website at different points of their specifying journey.   In this episode:  [13:26] Julia details what outperforming hybrid sellers are doing to get ahead. [16:00] “Let’s listen truly to what our customer preferences are. OK, they’re different than they used to be. Therefore, we have to change, too.” [19:25] Julia explains why offering more personalization leads to more sales growth. [23:40] A clip from MPowered discusses the website features that most appeal to designers when they’re seeking inspiration. Connect with our interviewees on LinkedIn:  Julia McClatchy   This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.   Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.   See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Colleen Stanley, author and leading sales expert on emotional intelligence, and Meena Krenek, global practice leader of interiors for HKS, about the insights and advantages you can gain from using your EQ and tapping into your clients’ perspective.    Our first guest, Colleen Stanley, author of Emotional Intelligence for Sales Success, discusses why harnessing the power of your emotional quotient (or EQ) is more important now than ever. She also describes how our instinctual “reptilian brains” influence how we sell and our clients buy. And our second guest, Meena Krenek, shares what she's looking from product reps in terms of supporting her architecture and design teams.    In this episode:  [2:42] Colleen explains the difference between IQ (intelligence quotient) and EQ (emotional quotient).  [10:49] Colleen names three common complaints she hears about incorporating EQ into sales models and shares how to overcome them.  [13:46] “So the decision I made was to change self-limiting belief that I couldn’t be as good virtually as I was in person.”  [19:29] Meena shares four insights to get ahead as a rep today and to truly empower those designers to influence their clients.    Connect with our interviewees on LinkedIn:  Colleen Stanley  Meena Krenek    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews two experts on the importance of buyer personas and how these profiles can help guide brands on how they go to market, as well as ease frustration with the specifying process in a phygital world.  Our first guest is Jim Kraus, president of the Buyer Persona Institute, who defines how these personas work by walking through what he calls “the five rings of buyer insights.” Kraus also discusses how the wider world leverages personas for sales and marketing and explains ways that companies commonly fail to get the most out of persona work.  Our second guest is Meredith Campbell, the host of The Learning Objective podcast and part of ThinkLab’s research and content development team. She shares an inside look at ThinkLab’s most recent design hackathon research, which explored the desired balance between human and digital interaction with brand reps today. From this proprietary research, ThinkLab identified and developed unique specifier personas specifically for the commercial interior design industry and captured each persona’s distinct preferences throughout the specifying journey.    In this episode:  [6:58] Jim explains “the five rings of buyer insights,” which includes desired outcomes and the buyer’s journey.  [9:45] “If you just have demographics on a buyer persona, you’re not going to be able to get that deep. You’re not going to get to that layer of trust with them.”  [17:28] Meredith explains the roots of the persona research drawn from ThinkLab’s hackathon sessions.  [22:00] Meredith identifies the one key success factor shared by all personas and describes how each persona defines it differently.     Connect with our interviewees on LinkedIn:  Jim Kraus  Meredith Campbell    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.    Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.   See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews three design industry pros: Anya Ostry, head of a multi-market tenant representation team at CBRE; Shannon White, district manager for Mannington Commercial, covering the Colorado territory; and Meena Krenek, a global practice leader of interiors for HKS. These three women participated in one of ThinkLab’s earlier hackathons, and here, they share their current concerns and advice on how to adjust to the emerging “new normal” as sellers.    In this episode:  [5:15] Meena explains why there’s a greater need from clients for data, and what sellers can do to help meet that need.   [11:41] Shannon describes her difficulties in identifying a decision-maker as designers shift to different roles, companies, or industries.  [14:26] “What can we do different to bring a studio together so they see us as being valuable, and we're a partner to them?”  [22:45] Anya discusses the importance of being aware of your digital presence.     Connect with our interviewees on LinkedIn:  Meena Krenek  Anya Ostry  Shannon White    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward.   Download our leading-edge playbook: 5 Personas and 50 Ways to Design Their Phygital Journey.  Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group, with music from Blue Dot Sessions. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What do design clients want most right now? Where should I focus my efforts to amplify my impact? How can I engage the next generation of designers? Join ThinkLab’s Amanda Schneider for a series of impactful conversations with visionary leaders as we answer all of those questions and more to navigate what’s next for today’s ecosystem of B2B interior design clients – welcome to season 4 of the Design Nerds Anonymous podcast! This season, we’re sharing data-driven insights from our groundbreaking new research on buyer personas that represent the future of the design industry. Listen and subscribe for informative findings from six months of ThinkLab research + sage guidance from our experts to help shape your projects and equip you with actionable ideas about understanding and connecting with humans: from buyer personas to how we engage in physical space. This season of Design Nerds Anonymous is brought to you by Mannington Commercial, theMART, and NeoCon, companies doing big things to move the design industry forward. Design Nerds Anonymous is a proud member of the SURROUND Podcast Network. Discover more shows from SURROUND at surroundpodcasts.com. This episode of Design Nerds Anonymous was produced and edited by SANDOW Design Group. Special thanks to the podcast production team: Hannah Viti, Wize Grazette, and Samantha Sager. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We are thrilled to welcome MillerKnoll's podcast, Looking Forward: Conversations about the Future of Work to the SURROUND Podcast Network by SANDOW! Host Ryan Anderson takes time to share some highlights from Season 1 and set the stage for Season 2 by answering the two most frequently asked questions he gets asked once people find out what he does for a living: What is the current state of return-to-office? And what does it mean for the future of the workplace? Check out more episodes at surroundpodcasts.com/looking-forward See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab interviews Byron Morton, vice president of sales and leasing for NeoCon and theMART, and Avinash Rajagopal, editor-in-chief of Metropolis. Morton discusses the changes that are coming to NeoCon 2022 and beyond, as well as sharing details about MART 2.0, a renewal and renovation project of theMART that will expand on its amenities and sense of community. Rajagopal touches on three hot-button topics currently influencing the interior design industry and which will drive conversations at NeoCon: technology, sustainability, and DE&I (diversity, equity, and inclusion). In this episode:   [3:01] Byron describes what kinds of products he expects to see at NeoCon 2022 now that the purpose of the office has changed. [14:34] “A showroom anywhere other than at theMART is just a showroom in an office building. You don't get that sense of community.” [17:45] Avinash discusses how developing hybrid experiences is becoming more central to interior design. [24:09] Avinash explains the importance of considering the impact of interior design beyond just the occupants of space. “Every interior that you design, through the products and materials that you put in it, touches the lives of hundreds of people around the world.” Connect with our interviewees on LinkedIn: Byron Morton Avinash Rajagopal This season of Design Nerds Anonymous is brought to you by Mannington Commercial, Keilhauer, theMART, and NeoCon, companies doing big things to move the design industry forward.   Download our leading-edge playbook: 100 Ways to Create a Phygital Sales and Marketing Strategy.   Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab explores disruption in commercial real estate and the sector’s entrée into design services. We focus on JLL’s new solution to simplify the design process and accelerate the time from design to build. First, we speak with Thales Teixeira, former Harvard professor and co-author of Unlocking the Customer Value Chain: How Decoupling Drives Customer Disruption. Drawing on his work in consulting and his book, Thales shares his advice on how to avoid disruption, including staying vigilant for trends outside your own industry. Then, we discuss JLL’s latest product offering with its head, Lori Louis, and global product lead Christine Hong. They explain how coming up with the new service actually led them to reconsider the traditional design buying process. They realized that JLL serves two different user groups — economic buyers and end users — whose needs diverged during the pandemic, and described to us how they tailored the service accordingly.   In this episode: [14:01] Thales explains how and why the buying habits of consumers and B2B customers are converging. [23:54] Christine describes JLL’s human-centered approach to design, focused on the end user.  [24:40] “What people say and what people do are very, very different things. And we're trying to design for what we think people will end up doing.” [31:24] Lori discusses how the new offering helps companies test and pilot design solutions during this time of uncertainty. Connect with our interviewees on LinkedIn: Thales Teixeira Lori Louis Christine Hong Bill Wittland This season of Design Nerds Anonymous is brought to you by Mannington Commercial, Keilhauer, theMART, and NeoCon, companies doing big things to move the design industry forward.   To take part in the conversation, we invite you to join us on Clubhouse in our club, Design + Data w/ThinkLab, on Fridays at 9 a.m.   Download our leading-edge playbook: 100 Ways to Create a Phygital Sales and Marketing Strategy.   Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, ThinkLab explores the changing landscape of events in the design industry, whether they’re digital, physical, or hybrid. Our guests each provide a unique perspective — from how manufacturers, distributors, and event producers should create events to how architects and designers should leverage them.     First, Chuck Saylor, principal at Designvox, speaks about tailoring events to the current moment so that designers will be inspired to attend in person. Marco Giberti, entrepreneur and co-author of Reinventing Live: The Always-On Future of Events, draws his experience with B2B marketing to explain how events are changing across industries. Finally, A.J. Paron, design futurist at SANDOW Design Group, shares some tactical ideas for how to adapt to the hybrid era and use events to build stronger connections between designers and manufacturers.    In this episode:  [6:00] Find out the #1 thing that compels people to attend design industry events  [8:00] Chuck discusses how creating meaningful content for a local audience can build community.  [16:10] “Disruption is happening faster than ever before. You can deny this potential disruption, or you can engage disruption and be prepared for the next generation of events.”  [19:30] Marco explains the need to develop “digital headquarters” to extend the life of physical events.  [27:48] A.J. shares 3 ways organizers can prepare to pivot their plans in the face of shifting COVID-19 restrictions.     Connect with our interviewees on LinkedIn:  Chuck Saylor   Marco Giberti  A.J. Paron    This season of Design Nerds Anonymous is brought to you by Mannington Commercial, Keilhauer, theMART, and NeoCon, companies doing big things to move the design industry forward.    Download our leading-edge playbook: 100 Ways to Create a Phygital Sales and Marketing Strategy.    Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Amid so much upheaval in the design industry, product specification is undergoing a sea change. In this episode, ThinkLab examines pain points in the process and dives into how two leading-edge companies are developing phygital solutions to chart a new course (no pun intended.) Our first guest, Amanda Darley, vice president of marketing at Mannington Commercial, discusses how the company has responded to industry-wide challenges, such as an uptick in re-specifications, by developing its own online inventory tracking, visualizers, and content – and why those innovations have proven successful for specifiers. Then we’re joined by Meghan Sherwin, Keilhauer’s chief marketing officer, who shares the one big play everyone in the industry should be considering when it comes to technology. Listen in as she describes the firm’s innovative approach to the showroom experience and the unique ways they are integrating a phygital (physical + digital) journey for designers. In this episode:  [5:24] Amanda describes how a simple website addition has become an important pipeline for connecting designers to reps. [12:40] Amanda talks transparency and the key areas where it could drive growth in the industry. [14:03] Meghan shares the unique blend of physical and digital elements involved in elevating Keilhauer’s new showroom design. [19:09] Meghan explains the one thing she thinks is set to fundamentally change the specification process in the near future. Connect with our interviewees on LinkedIn: Amanda Darley Meghan Sherwin This season of Design Nerds Anonymous is brought to you by Mannington Commercial, Keilhauer, theMART, and NeoCon, companies doing big things to move the design industry forward. Download our leading-edge playbook, 100 Ways to Create a Phygital Sales and Marketing Strategy. Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The pandemic has forced many functions of the design library online. Does this mean that library will pivot to primarily virtual in the future, or will there be a move to return to more physical spaces?   In this episode, ThinkLab explores both sides in a discussion with two expert guests. Erica Buss, research and information services manager at Ankrom Moisan Architects, emphasizes the remaining importance of physical spaces along with expert guidance and curation. And Kristin Cerutti, a design leader at NELSON Worldwide, stresses their approach to the digital space. Ultimately, both agree that it’s time for the library to be reconceived as a dynamic, living space, one that supports the larger ecosystem of the firm and is a source for both information and inspiration. It’s not a matter of digital or physical. It’s really a both/and. In this episode:   [6:35] Erica explains how the library is not just a physical space, but also a service. [10:37] Kristin details ways to repurpose the space once used for books and shelves. [16:49] How can virtual events help foster deeper connections with colleagues? [21:31] Kristin urges A&D consider the environmental impact of keeping libraries stocked. [27:16] Erica talks about the power of collaborations with reps.   Connect with our interviewees on LinkedIn: Erica Buss Kristin Cerutti This season of Design Nerds Anonymous is brought to you by Mannington Commercial, Keilhauer, theMART, and NeoCon, companies doing big things to move the design industry forward.   Take Action We put together a complimentary cheat-sheet featuring our top 10 tips for creating an integrated physical + digital go-to-market strategy. Want to email it to your team or print it out and pin it up at your desk? Download yours here. Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We’re at a critical point in the evolution of showrooms in the design industry. New digital dimensions are expanding what a showroom can do and how it can engage with architects, designers, and end users in a radically altered experience. In this episode, ThinkLab explores the possibilities of all this upheaval and asks the experts – what steps should we take now?    First, Kelly Bacon, global practice lead of Workplace Advisory at AECOM, discusses the physical/digital convergence of the showroom and envisions one possible scenario for how a furniture rep and a designer might interact. Darren Ross, our second guest, runs the Magic Castle Hotel in Los Angeles. He tells us about the hotel’s celebrated “Popsicle hotline,” an example of Darren’s customer-focused mindset and commitment to creating memorable moments — both useful attributes when building a showroom experience. Our final guests are Bitreel CEO Cosmo Kramer and COO Renu Chipalkatti, who discuss what the metaverse is and what it means for manufacturers and designers: Will there continue to be physical spaces? What will their role be?     In this episode:    [8:48] Kelly urges designers to consider functionality, especially when creating hybrid workplaces.  [19:12] Darren talks about the power of connection as the real secret to his hotel’s appeal.  [23:38] “It was pretty stunning to see a gaming application that could be life-changing in terms of shopping.”  [26:37] Cosmo advises manufacturers on their next steps to prepare for the metaverse.  [30:43] Renu discusses how showrooms will transition within the next five years.    Take action:   Our latest ThinkLab playbook includes 20 easy-to-implement tactics to help you find success with an integrated phygital showroom experience –and to say thanks for listening, we’re giving our podcast listeners the first chapter featuring all 20 ideas for elevating your showroom experience absolutely free. Visit https://info.thinklab.design/playbooks to download your complimentary chapter     Connect with our interviewees on LinkedIn:  Kelly Bacon  Darren Ross  Cosmo Kramer  Renu Chipalkatti    Special thanks to our episode sponsors Mannington Commercial, Keilhauer, theMART, and NeoCon, thoughtfully selected because they both represent companies that are bringing new techniques and thinking from outside the design industry for positive application.  Finally, thanks to Hannah Viti, our audio producer, and Blue Dot Sessions for providing the music for this episode.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.