… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are: Profitability Relationships White noise time Systemization Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of reviews!). The consultants share their favorite ways, including exactly what to say, to ask patients for reviews, plus advice for setting a goal and getting there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera starts off this episode with a little equation which leads to contemplating what each of us wants to do with our time left. It’s an opportunity to be intentional with each and every day, and apply what we ultimately want to do and become to our actions. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Having a community of like-minded people is essential, but it’s important to not be the smartest person in the room! This episode is about surrounding yourself with people who will inspire, challenge, and level up your life personally and professionally; people who you can take help from and ask questions of. Kiera challenges listeners to inventory where they want to grow in their lives, and then seek out someone who will help you excel in that arena. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include: Turning your practice into a dental assistant school Standing out above the crowd (use VivaHR for a DAT discount! Email us!) Getting scrappy She also gives ideas on how to create appealing ads to hire people. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Do you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. Added bonus: All of this will be addressed in detail at the Dental A-Team Summit! Sign up to attend! Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips: Is there a system in process? Do your team members know that protocol? Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How does your practice handle social media and other internal marketing? Dana and Kiera explain what successful internal marketing like social media looks like: What types of posts work Who your avatar should be How to get team members on board And more! Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dana and Kiera break down the pluses and minuses of dropping insurance in your practice. This episode includes a breakdown of why you would/wouldn’t want to drop insurance, why a membership plan does or doesn’t make sense for your practice, the difference between in-network and out-of-network fees, how to get the reimbursements you want, and a ton more. Bonus: Hear about the hottest trends in offices across the country—what dental practices are focusing on with the DAT consultants. Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is on The Pinnacle Podcast with Rebecca Hannah! This crossover episode touches on the journey of building a business, off-the-top recommendations to strengthen your dental practice TODAY, pivoting as a business visionary during Covid-19, the importance of technology in practices, and a ton more. Episode resources: Subscribe and listen to The Pinnacle Podcast Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Britt discuss motivation from two angles — how to encourage patients to pay statements, and how to inspire team members to go above and beyond. They talk about where guilt fits in, how to humanize actions, if brightly-colored paper in the mail works, and how things look from a leadership perspective. Episode resources: Attend the 2023 DAT Summit Reach out to Britt and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is a crossover episode with The Making Of podcast! In it, Kiera talks with cosmetic dentist Ashley Joves about how to overcome high overhead and navigate the economy. Topic discussions include what overhead is and what your goal should be, how to know if you’re disciplined as a business owner, how to work with emergency savings accounts, and loads more. Episode resources: Subscribe and listen to The Making Of podcast Listen to episode 596, The Dark Side of Business and How to WIN! Listen to episode 254, Breaking Dentistry Norms Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s teasing what’s going to happen at the 2023 Dental A-Team Summit! The theme: tried-and-true secrets of those multi-million dollar practices. This episode looks at your dental practice’s reputation, and why you need a good one.  Be sure to sign up for the 2023 Summit: thedentalateam.com/summit2023.  Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff reflect on what happens when life, work, or anything in between goes awry. Tiff shares the experience she recently had traveling that ended up being one of the best happy accidents to ever happen. This topic is the perfect reminder to identify the temper tantrum moments in your practice and figure out to control the circumstances the best way possible and create systems that’ll solve problems forever. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is a guest on The Dental Download podcast! In this crossover episode, she talks with host Haley Schultz about the realities of the fast-paced world of dentistry, including … What makes a dental practice different from other work environments Key systems to consider if you want to own a practice someday Incentives for employees The transition from student to associate to owner And more! This episode is pertinent to associates, soon-to-be associates, dental grad students, doctors looking for new grads/associates, and team members hoping to assist new associates. Episode resources: Listen and subscribe to The Dental Download podcast Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Brit tackle accounts receivable in this episode, and why your practice might have a cash flow issue because you’re not collecting money properly. They touch on AR basics, how to best deal with claims, why doctors can’t out-produce an AR problem, where your collections should be for different time periods, and more. Episode resources: Reach out to Brit and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We’re finally biting the bullet and doing a Dental A-Team book club! See below the books we’ll be reading each month of the year. Don’t forget to play catch-up with January and February’s books. January: Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin February: Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear March: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel April: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini May: Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus June: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz July: The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku August: Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz September: The Color Code by Taylor Hartman October: Medical Medium by Anthony William November: The Obstacle Is the Way by Ryan Holiday December: The Go-Giver by Bob Burg and John David Mann   Listen to the episode to find out the benefits of a book club, the best way to incorporate this into your practice, when DAT will be reviewing the books, and more. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tina are making insurance verification sexy again. In this episode, they break down why property verification makes or breaks your practice’s operations. They touch on the following topics: Myths and truths of insurance verification Whether outsourcing is good/bad How to know if you’re verification is being done right And more! Episode resources: Reach out to Tina and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have major stressors in our lives. In this episode, Kiera shares her own experience with recent trials, and proposes a plan of action to fight through the hard stuff. The steps: Brain dump: Write down factors causing stress in your life. Identify: What’s the biggest one? Find the exit strategy: Who can help you with your stressor? Go to work: Make the call, send the email, sign up for the class, have the conversation. Deciding happiness is your baseline will inspire the realization that you are allowed to live a life you love. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s the podcast’s fourth birthday, and Kiera’s on a sentimental journey about it. She reflects (and encourages her readers to do so, too) on her purpose for joining dentistry, how it’s bettered her life, how it betters patients’ lives, and looks forward to the magic of what comes next. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Yes, you read that title right: The world of dental billing is undergoing big changes this year. In this episode, Evolution Dental Billing creator Sarah O’Brien explains how codes, fee schedules, and more have changed in 2023. For a fast guide to all the updates happening, visit ada.org/publications/cdt for educational resources. You can also buy the Current Dental Terminology 2023 handbook and its companion at store.ada.org/catalog/cdt-2023-book-and-app-102512.  Episode resources: Connect with Sarah: [email protected] or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 559, Get Your Claims Paid Faster Listen to episode 296, Unveiling the Art of Negotiating Fee Schedules Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Brit and Tina answer the question asked by many: What is the right CE for my team to learn? They suggest ways to identify what education will improve your work as a dental practice, including what treatment could be explained better, what services you’re trying to expand, what soft skills could be fine-tuned, and what is fun to learn versus good to implement. Episode resources: Reach out to Brit and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

What does “winning the day” look like to your team? This is a new process the Dental A-Team learned from a practice in New York and applied to its own team — defining what “winning” means to each and every team member and creating a visualization of what that winning looks like. Listen to this episode to learn how to go about establishing this type of victory checklist for your team. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Tina have been in a lot of dental practices thinking or actively expanding, and whether they want to bring on an associate doctor. That’s what this episode is all about: hiring the right associate doctor. Brit and Tina touch on the top considerations to make when hiring: Ask yourself if hiring this person would be a good culture fit Think past the honeymoon period Align your standards of care Observe in action And more Episode resources: Reach out to Brit and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Kiera are learning to love themselves, and that’s what this episode is all about: Choosing to see the beauty in others, in your friends, bosses, colleagues, and more. Together, Kiera and Tiff talk about taking ownership to build confidence, coming from a place of love (for yourself and others), and journeying through self-discovery. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are tuning in once more from the Rocky Mountain Dental Convention, fresh off three Dental A-Team events. Together, they reflect on how beneficial a) creating entertaining, powerful CE presentations, b) being willing to participate during those classes, and c) debriefing with your team after can be. You’ll also learn about how an ice cream cone united Tiff and Kiera for life. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Dana are talking about the benefits of calibrating exams in a practice with multiple doctors. Specifically, they share three benefits for getting doctors, hygienists, and the hand-offs between them on the same page: Everyone speaks with more confidence Time is more efficiently utilized Case acceptance increases Episode resources: Reach out to Brit and Dana  Listen to episode 383 to learn about the ICRP method for hand-offs Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The elusive Jason Dent, Kiera’s husband, is on the podcast! In this Valentine’s Day special, Jason and Kiera talk about their experience in keeping both their relationship and business lives successful — and respectful. They discuss understanding each other’s needs, what it takes to become a raving fan of your partner or spouse, how the workplace can benefit from positive relationships, and a lot more. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are at the Rocky Mountain Dental Convention, and they share how a situation could’ve been bad, but was pivoted to good. This is something that can happen in your practice, and it’s important to proactively create solutions for potential problems. Listen up as Kiera and Tiff talk about how to pivot when things go sour: Know there’s a solution Debrief for the future Take ownership Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she’s sharing how it can apply to dental practices in today’s episode. It’s all about solving your patients’ needs before they even ask; it’s about proactively protecting teeth AND calming fears. It’s all about thinking of the small things. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A special treat of Brit and Dana for today’s consultant takeover! Once again, they’re giving tips on the most common questions they’re getting from dental practices these days. Today it’s how to add additional services successfully. They talk about when the right time to add those services is, how to add them, what services practices are adding, and a ton more. Episode resources: Reach out to Brit and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff is diving into digital scans in this quick episode, something she’s had a lot of practices bring up over the past few months. She talks about why digital X-rays/scans are important, how they increase diagnosis, why a plan of action is so important when having one in your practice, and more. Episode resources: Reach out to Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Rob Montgomery, dental lawyer extraordinaire, spends a lot of his time counseling dentists and practices. In this episode, he talks to Kiera all about the DSO world and what not to do from a legal standpoint. He provides answers and insights on the following topics: How to be ready for potential litigation Hiring associates as W2 or 1099 employees What you’re really getting when you sign with DSOs And more Episode resources: Connect with Your Dental Lawyer Email Rob directly: [email protected]  Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Spiffy Tiffy and Dynamite Dana wax poetic about a topic coming up quite a bit in offices these days: teamwork and morale, and how to make it the best possible. Together, they touch on the following: Who’s responsible How to own your morale Suggestions for jumpstarting positivity Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera responds to a listener request about inspiring team members to level up in their role. She lays out how to go about it in four steps: Ask yourself if your culture is one that expects team members to level up Establish continual meetings and check-ins to encourage growth Have direct conversations with the coworker(s) Make sure leveling up is the way they want to go (not just you) When a team is leveled up, everyone is happier, including the patients.  Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are back for another consultant takeover. In this episode, they talk about having hard conversations — the right way. They review step-by-step tips of how to prepare and how to navigate in the moment. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Even if you’re savvy with billing, listen to this episode. Josh Smith of Dental Claim Support is back to talk all about the main billing stumbling blocks his company is seeing with dental practices. If you adopt the tips he mentions in this episode, your practice will increase income in an organized manner. With Kiera, Josh talks about:  The number one mistake offices are making with billing What a healthy cadence for AR looks like How setting a schedule will change the game And more Josh also provides a look into his book, Hanging a Shingle: Complete Guide to Starting a Dental Practice. Episode resources: Learn more about Dental ClaimSupport Read Josh’s book, Hanging a Shingle: Complete Guide to Starting a Dental Practice Get in touch with Josh directly: [email protected] Listen to episode 460, Your Billing Playbook Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Spiffy Tiffy is giving advice gathered and perfected from hundreds of dental offices on how to track and control your budget and supply flow. The tips she shares in this episode will help your office implement a tracking system that is key to making supply acquisition more efficient and ultimately cheaper. Episode resources: Reach out to The Dental A Team Subscribe to The Dental A Team podcast Become Dental A Team Platinum! Review the podcast

This episode is all about artificial intelligence in the world of dentistry. Kiera is joined by Mike Buckner to talk about Pearl, a company utilizing AI to perfect dental diagnoses. They walk through how to use the system (follow DAT on Instagram to watch Reels!), how the software works, and how many, many doctors have provided their expertise to make Pearl so great. With Pearl’s AI, practices can … Diagnose with more confidence Receive better case acceptance Experience less exam fatigue And more Episode resources: Meet Mike Buckner Learn more about Pearl (and mention the Dental A-Team for a price discount) Watch DAT Reels of Pearl walk-throughs on Instagram Reach out to Kiera Subscribe to the Dental A Team podcast  Become Dental A Team Platinum! Review the podcast on iTunes

Dana and Tiff provide tips and tricks for what to do when time moves slowly and there’s not a lot going on in your practice. In this episode, they talk about why it’s important to have a downtime list of tasks that’ll help move the business forward and approaches each department can take when there doesn’t seem to be anything obvious to do. Episode resources: Reach out to Dental A Team Subscribe to The Dental A Team podcast Become Dental A Team Platinum! Review the podcast

DAT consultants Tiff and Tina touch on the importance of OSHA standards and HIPAA compliance in your office, including the following: Understanding the difference Resources and training tips Selecting a compliance officer Episode resources: Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff takes the mic solo in this episode to talk about why online paperwork is a must-do for your practice. She reviews the benefits of automation, an option for outsourcing, what questions to ask yourself to begin the transition, and more. Episode resources: Reach out to Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club episode! These books are meant to inspire your professional and personal self, from team members to business owners and every role in between. Effortless by Greg McKeown Who Not How by Dan Sullivan and Dr. Benjamin Hardy Any of Patrick Lencioni’s books Ninja Selling by Larry Kendall The Toyota Way to Lean Leadership by Gary Convis and Jeffrey Liker The Automatic Customer, John Warrillow The Energy Bus by Jon Gordon Retire Young, Retire Rich by Robert Kiyosaki Personality Isn’t Permanent by Benjamin Hardy The Subtle Art of Not Giving a F*ck by Mark Manson Letting Go by David R. Hawkins Episode resources: Listen to previous book club episodes: Episode 432 Episode 317 Episode 194 Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Ronny Leber, a TV and event host and keynote speaker, to talk about finding passion and creating magic moments in your career. Together, they touch on the following: Building a unique brand Knowing your target audience Crafting meaningful interactions with patients Episode resources: Meet Ronny Leber Connect with him on LinkedIn, Facebook, and Instagram Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

It’s a consultant takeover! Tiff and Tina put their heads together to share what they’re hearing and implementing in dental practices all across the nation when it comes to key performance indicators (KPIs). As part of a business, you want to make solid decisions to improve your practice based on black and white numbers, which are what KPIs help fuel. Tiff and Tina give three takeaways on the topic: Figure out metrics to track (examples include production, collections, and new patients) Go deeper, find department or individual KPIs Talk with your team about tracking KPIs Episode resources: Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy New Year, Dental A-Team! This year is your year. Kiera encourages listeners to commit to a beautiful year, to create a word for 2023 (and shares her own), and come up with SMART goals for your practice and personal life that will help you keep your word in mind. Share your word and goals with us! Email [email protected].  Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you’ve tuned in loyally over the past few months, you know that Kiera and Tiff have walked through 12 different systems your practice should have in place to be successful. This episode is the fluffy red bow on top of those systems. Kiera and Tiff review how the Dental A-Team stacks up and break down how your practice can get started in approaching these systems for success. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast