This episode is all about reapplying the FUN! in your life. Kiera reflects on how as adults, we often stop enjoying life when adult responsibilities take over. She encourages incorporating a handful of things back into your life that you consider fun and talks about how making moves like this will add a level of fulfillment back into your day-to-day. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is introducing the Dental A-Team’s latest consultant, Denae! Together, the two talk about Denae’s love for dentistry, her consulting strong-suits, how to make your goals manageable, having the right mindset to succeed, and a ton more. Episode resources: Reach out to Kiera and Denae: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

DAT consultants Tiff and Denae discuss accelerated (or assisted) hygiene and how it’s helpful amid transitions taking place in offices across the country. Together, they touch on the do’s and don’ts of implementing and/or perfecting its use in your practice. Do: Develop protocol Train your team Optimize your schedule Fine-tune hand-offs Don’t: Not have an action plan Not schedule what the patient needs Not have a dedicated assistant Skip out on patient education Episode resources: Reach out to Tiff and Denae: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There’s a line between being authentic and professional, and in today’s episode Kiera talks about blending the two in your dental practice. She encourages listeners to bring some of themselves into the workplace, even just 1% to 2% more of who they are, to ramp up the human-to-human element.  Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s another consultant takeover episode, this time with Tiff and Denae, who talk about goal production and how that affects your schedule. The pair touches on: How to make scheduling to a daily goal not feel like numbers-only How to go about setting daily goals What to review to set up for success Episode resources: Reach out to Tiff and Denae: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what billing correctly looks like. Kiera dives into tips for being the best stewards of your practice’s billing, including how to keep claims from getting stuck or denied, what to take out of accounts receivable, double-checking that provider, and more. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is on the Beyond Bitewings podcast, joining host Ash Faizullah to talk about the business side of dentistry. The topics of conversation are maintaining consistency once established, systems to radically improve your business, and sifting through all the resources out there for the best ones possible. Episode resources: Listen to Beyond Bitewings Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Mike Buckner of Pearl to talk about artificial intelligence in dentistry. They discuss how AI works in conjunction with dentists, the fears people have over AI utilization, how to publicize your use of AI in your practice, and more. Then, they dive into how Pearl technology improves diagnoses and how your specific practice can sign up and benefit. Episode resources: Learn about Pearl DAT listeners, connect with Mike: [email protected]  Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Welcome back to Dental A-Team Book Club! In this episode, Kiera’s reviewing The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz. She talks about the themes touched on in this book and how they can shape each of us — personally and professionally. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In need of all-encompassing morning huddles? In this episode, Tiff and Britt provide tips on what the back office should be touching on each day, including outstanding treatment, patient-specific information, re-care opportunities, and more. Need a template to get started? Reach out to [email protected].  Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Kiera chats with Chick-fil-A owner and operator George Demetriades — and it’s all about applying the chain fast-food restaurant’s success into your dental practice. There’s a lot of gold packed into this episode, but some of the highlights include: Abiding by character, competence, community Creating realistic and attainable systems Hiring ideal employees Identifying high performers Acquiring a loyal fanbase Cultivating a consistent culture Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Britt are here to address the chaos circling dental practices lately. The consultants provide tips for freeing up brain space: Standardize your rooms Color-code operatories Schedule out quarterly ops checks Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Sometimes the right response to all the things the world demands of us is to do less, not more. In this episode, Kiera touches on giving ourselves time to repair — by doing less to create more. It’s all about intentionality, and Kiera describes just how that works. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Dana are talking about EFDAs, or expanded functions dental assistants, in this episode. They break down where EFDAs can be utilized, how to best employ them, a look at practices who use EFDAs well, and a whole lot more. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are You Fueling the Energy of Your Company? Josh Scott of Studio 8E8 is the star of this episode! He puts his marketing mind to work and discusses with Kiera the building of energy for a dental practice, and how to help translate that to current and future patients. Josh and Kiera talk about the following: How to maintain individuality as your practice grows Why CEOs delegating marketing doesn’t work How to start a strategy for your practice’s brand/energy/story And more! Episode resources: Check out Studio 8E8 Follow Josh on Instagram Listen to episode 550, “Wow Factor” Dental Practice Tips Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

CPA Morgan Hamon returns to the Dental A-Team podcast. In this episode, he and Kiera dive deep on smart steps for dental practices to take financially, including… What businesses should expect from a CPA How to prepare for tax day Tax strategies for dentists What practices should be doing now, in the middle of the year And more About Morgan: Morgan is a graduate of the University of Arizona school of business. Following graduation, he was commissioned as an officer in the United States Navy and served for over ten years as a Naval Aviator flying carrier-based F/A-18 Hornets. During that time, he deployed to the Persian Gulf and flew combat missions over Iraq in support of Operation Southern Watch. He also served as a flight instructor and landing signal officer for newly winged Naval Aviators transitioning to the Hornet, training pilots in air-to-air combat and landing on aircraft carriers. After leaving the Navy, Morgan obtained a master’s degree in accounting with a concentration in taxation from Metropolitan State University of Denver. He is a Certified Public Accountant (CPA) and is the co-founder and President of HDA Accounting Group leading a large staff of professional accountants delivering a variety of financial accounting and tax services. Morgan regularly conducts practice profitability advising for dentists, helping them analyze their financial data and identifying strategies for profit improvement. Episode resources: Learn more about HDA Accounting Group Connect with Morgan: [email protected]  Listen to episode 430, Your Practice’s Most Important Numbers to Know Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Josey Sewell, partner at Dentist Entrepreneur Organization (DEO), to talk about how dental practices can recession-proof their practices right now. Josey touches on what leaders need to do first and foremost, predicts what the working model will look like over the next couple of years, and gives tips for keeping your culture healthy. Episode resources: Learn more about DEO Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are talking about a shift they’re seeing in a lot of practices these days: Practices adding providers! The best way to bring on new folks means making sure everyone is on the page, and Tiff and Dana dive into proper calibration for both new doctors and new hygienists. On the hygienist side (which you need to add if you’re bringing on new docs), consider scheduling regular meetings and getting perio protocols in place. For new doctors, establish those monthly calibrations and how exam flow will work. The most important note is having systems in place to allow new hires to come on as seamlessly as possible. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy Fourth of July! In this episode, Kiera challenges listeners to consider the countries they’ve grown up in, and what benefits they’ve received because of those roots. She suggests considering divisions in our lives and ways everyone can be unified through kindness, love, and understanding. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

The Dental A-Team podcast family has been together for 700 episodes, and Kiera’s here to celebrate it. She shares seven themes of podcast topics that have made dental practices go from good to great: Billing basics Overhead knowledge White noise time Monthly one-on-ones Annual goals Leadership teams tracking KPIs Raving fan culture Episode resources: Reach out to Kiera and be part of the 700 Club: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If your practice isn’t meeting monthly goals, it might be a sneaky factor as to why: You’re not diagnosing enough! Tiff and Dana explain how to go about tracking diagnoses, what numbers to aim for, timeline, and more. Episode resources: Reach out to Tiff and Dana: [email protected]  Listen to episode 400, The Best Way to Follow Up With Patients Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera reviews the book Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus. This was a controversial book for Kiera and the Dental A-Team, and in this episode, she touches on how to sift through information to find things that resonate. She shares her takeaways, her team’s takeaways, and how to apply useful information into dental practices. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares the story of what happened to a doctor who lost an office manager and hygienists and battled through disruptions. This episode is meant to inspire listeners to lean into their challenges; to hunker down and get to work. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Britt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don’t have to be scared by “problems,” but it is important to give them the right information in a manageable way — this episode dives into that, including the right pieces you need to have in place. Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

So many projects, so little time, right? In this episode, Kiera breaks down how to successfully go about prioritizing the tasks in your life. She walks listeners through … Making a list of tasks Dividing the list into chunks Fine-tuning delegation Establishing deadlines and follow-up loops Remember: Not everything that needs to be done in your life needs to be done by you. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera comes to this episode with an invitation for listeners to self-assess: If you met yourself, would you like you? She talks about heroes, their attributes, and where each of us stack up. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Big Life Financial’s Derrick Van Ness returns to the podcast! He talks with Kiera about financial thresholds dentistry professionals should aim to meet, the difference between dying with zero versus an estate, how to be strategic as business owners for economic downfall, and a lot more. This episode will tell you what you need to do to be prepared for potential mayhem in the economy. Episode resources: Learn more about Big Life Financial Get in touch with Derick directly: [email protected]  Listen to episode 511, Tax Time: Getting the Most Bang For Your Buck Listen to episode 462, Get Tax Savvy Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

That’s 80%, folks. 80% of your treatment should be scheduled in the back office. Tiff and Dana talk all about scheduling in this episode — the importance, the successes that come, and how to go about implementing. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Britt and Tiff talk about the areas critical to having the best case acceptance in your practice. Together, they break down… Styles: dollar for dollar and one for one What the best tracking programs are Tips for follow-up What information to collect Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives a sample of the top takeaways from the 2023 Dental A-Team Summit! She reviews the breakdown of the multi-million-dollar practices who shared their secrets, and all the other speakers who chimed in with their insight. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Paul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions with your practice! Paul encourages listeners, whatever you do as a practice well, sell it as part of a package.  Episode resources: Look into Dental Menu and watch the modules under the Education tab Email Paul: [email protected] Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Vanessa Vitagliano with Dental Warranty returns to the podcast, this time to talk with Kiera about how the upcoming economic shifts will change dental practices operations. Much of the conversation centers around warranties, and how they can benefit your practice and patients during times of uncertainty. This episode will educate on how to protect your patients’ peace of mind and your practice’s cash flow. Episode resources: Learn more about Dental Warranty Get $500 off when joining Dental Warranty: go.dentalwarrantycorp.com/DentalATeam Listen to episode 570, How to Unconventionally Grow Your Practice Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about How he gained confidence to cut back and not lose his sense of identity and finances What he does during his off days Why and how he’s grown from his takeaways Episode resources: Subscribe to The Dental Practice Heroes podcast Read Dr. Etchison’s book, Dental Practice Hero II the Sequel: How a 3 Day Work Week Can Give You the Life You Want Listen to episode 77, Live in a World of Yeses Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 686: Implementing and Executing a Good Cancellation Policy Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours: How much time do you need for notice? What happens if a patient doesn’t follow the policy? They also touch on other do’s and don’ts to consider, including what to use instead of the word ‘cancellation’, and when you should give your patients grace. Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing another book club read: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini. She shares her takeaways about comparing versus inspiring, language to focus on, and knowing your own course. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following: Areas where new owners can hire help Whether to outsource or not Price of hiring a dental consultant (and how to tell if someone’s a good consultant) Roles of consultants versus practices And more! Episode resources: Listen and subscribe to The Practice Purchased Podcast Listen to episode 390, What’s the TRUE Value of Your Practice? Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Have you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on: Why having schedule protocols in place is important Ways to fill your schedule What language you should use And more! Episode resources: Reach out to Tiff and Brit  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for the hills because of your work system. She also lists out what your practice can do to create and keep happy workers — and avoid artificial harmony. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reviews the March book selection: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How Many Unscheduled Treatment Calls Should You Make? Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode: Make sure you’re tracking unscheduled treatment Use Brit and Tiff’s suggestions to make those calls not annoying Keep the right mindset Episode resources: Reach out to Brit and Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives three easy steps to help your practice flourish as one by giving your team members the following: Your trust to know they’ll do their tasks well Autonomy to make decisions Consistency with expectations If you want help in building up your team, reach out to the Dental A-Team! Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club review! In this episode, Kiera reviews Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear. She touches on the creation of systems to reach our goals; how true behavior change happens; the power of out of sight, out of mind; and more. Check out the full list of DAT’s 2023 book club here. Episode resources: Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals. Kiera and Dana share multiple scenarios of practices and how to implement leadership team structures in each, including specific tactics to apply today. Episode resources: Reach out to Kiera and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast