Ever wondered what makes a dental membership plan a game-changer? Paul Lowry, the CEO and Founder of Dental Menu goes into great detail on how to make membership plans work for you and your patients. Should you charge an enrollment fee? What’s the magic number? Find out how to balance costs, retain patients, and even tackle the challenge of fee increases. Dental Menu is a complete platform that allows dental providers to offer subscription plans directly to their patients. Practices can now create a 'menu' of services for their patients, allowing the patients to build a plan that suits them. What does that mean for you? A simple path to more patients on your plans! Reach out to Kiera Email Paul: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana return with efficiency hacks for going paperless in your practice. They touch on softwares to utilize, how to set expectations from the beginning, where you can go paperless right now, and more. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Did you know that team members can be more profitable with accurate deep work time than just producing from the chair? In this episode, Kiera talks about intentional block scheduling for all positions in the office. She poses questions everyone needs to ask themselves, suggests amounts of time for deep work each week, gives ideas for priorities to pursue, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Billing Extraordinaire Sarah O’Brien to talk about hot ticket end-of-year benefits! They discuss ways to get patients to use their benefits, being strategic with scheduling so things don’t become overwhelming, how to address those who’ve used up their benefits, and a whole lot more. Episode resources: Connect with Sarah: [email protected] or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 648, Billing in 2023: New and Exciting Updates Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Another DAT book club session! In this episode, Kiera, Dana, and Britt give listeners a taste of what book clubs look like for DAT team members. They discuss Medical Medium Revised and Expanded Edition: Secrets Behind Chronic and Mystery Illness and How to Finally Heal by Anthony William. Additionally, they touch on how to make a successful book club for your team, how to find the books to read, and what types of discussions should be had as follow-up. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera, Dana, and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Popular end-of-the-year topics: raises and reviews for your team members. Kiera shares Dental A-Team’s approach for creating happier teams via feedback, rewards, and accountability. She talks about… Best time for formal reviews and check-ins How to set goals for the individuals Questions to ask And more Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Happy Thanksgiving! Kiera talks about how grateful she is for her team, her business, and her listeners — and gives advice on how you can incorporate more service into each of your own practices. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Tiff and Britt detail how to perfectly prep each day at your practice through the art of morning huddles. They give advice on what needs to be reviewed, what should’ve been done yesterday, and how each department can help. Episode resources: Reach out to Tiff and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Josh Scott of Studio EightyEight to talk about marketing and the development of dental practices. Practices often underestimate the power of marketing budgets over the long term, and Josh gives advice on how not to fall short. He touches on: Vetting marketing company options Asking the right questions Knowing when it is time to pull the plug on someone Episode resources: Learn more about Studio EightyEight Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode topic was born out of a conversation Kiera had with her husband: Why in the world is it so difficult to stay disciplined? Kiera applies this question to personal and professional lives.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Melissa King, a long-time practice team member who’s been in a lot of roles and has listened to ALL DAT podcast episodes! She shares what tips and tricks she’s taken from this podcast into her practice. Melissa also gets a chance to ask her own burning questions about the podcast process and Kiera herself. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Britt and Tiff focus on ways teams can streamline skills in 2024. This episode is all about standardizing exams, for one doctor or multiple. They talk about ideas to streamline, how to involve the right people in implementation, and more Episode resources: Reach out to Tiff and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Deren Flesher, co-founder of Modento, to talk about a brand new product: Ordo! Ordo is a procurement software to help practices manage and order supplies. It’s built by dentists and refined by team members, so you know you’re getting a tried-and-true product. Dr. Flesher talks about the benefits of Ordo, how it integrates into systems you’re already using, and how it affects the team as a whole. Episode resources: Learn more about Ordo Email Dr. Flesher directly: [email protected] Listen to episode 346, Modento: A Personal, Automated Approach Listen to episode 136, Deep Dive on Bonuses with Dr. Deren Flesher Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are you asking the right questions of your patients at the right time (and with the right energy)? Kiera and Tiff explain how to increase your practice’s case acceptance by assuming the yes. They compare it to the waiter asking if you want dessert at a restaurant: There’s a right way to go about it. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

When it comes to setting annual goals, it’s critical to have the right people in the room. In this episode, Tiff and Britt talk about strategizing growth as a team. They give insight on who should be there, where it should happen, and how to keep the goals manageable. Episode resources: Reach out to Tiff and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Steve Adams, CEO and founder of Tiger Medical Institute, to talk about the ever-timely topic of overcoming burnout and stress. Steve shares both quick tips and long-term strategies to disarm stress on demand and improve sleep methods, including: Watch a diaphragmatic breathing video on Youtube Have a regiment morning and night Stop looking at your phone after 6 p.m. Plan an ideal daily schedule Create a goal stack And more! About Steve: Steve Adams is a former corporate banker and veteran entrepreneur. His passion lies in optimizing the performance of entrepreneurs and high achievers. Steve has the expertise and extensive experience in building and scaling organizations through disciplined execution, direct-response marketing, and a culture that leads to extraordinary client experiences. Steve earned a bachelor’s in marketing (Northwood University) and MBA in Finance from Grand Valley State University. Steve is the founder and CEO of a personalized medicine organization based in Seattle called Tiger Medical Institute, serving individuals seeking comprehensive restorative medicine for professionals, executives, and entrepreneurs. Steve is also the author of several books, including Passionate Entrepreneur, Unleashing The Peak Performer Within You, The Eye of the Tiger Manifesto, and Patient Number One. Episode resources: Learn about Tiger Medical Institute Start this journey with a self-assessment Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana talk about an undervalued approach to boosting your practice’s marketing: having team members ask for Google reviews. They both give insight on benchmarks to look for, using third parties, personalizing the request, the easiest ways to ask, and more. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s been a minute, but Kiera and Tiff are back together on the pod! In this episode, they discuss ways they each go about maintaining a grateful mindset, personally and professionally, when things get hard. Think of this as a grateful muscle you need to build and burn to keep it toned. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Ryan Isaac of The Dentist Money Show (and common guest on the DAT process) joins Kiera to dive very deeply into 401(k) plans for your business. Ryan simplifies a lot of the intimidating information, including what the heck 401(k) even means, the logistics of setting up a plan, how to know what type of plan to choose for your company, and more. Episode resources: Tune in to The Dentist Money Show Listen to episode 746, A Consultant, Financial Advisor + Dentist Perspective On Life Listen to episode 590, Unfiltered Advice on Choosing a Financial Advisor Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club episode! Kiera and Britt review The People Code and the Character Code by Taylor Hartman (also known as The Color Code). This book is a way of understanding different personalities in a practice, and provides insight on how the different drives can mesh together. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 749: How to Know if Your Marketing Is Actually Working Tiff and Denae are back to talk about marketing — this time, how to know if what you’re doing as a practice is working. They touch on the following: Setting up a tracking method Blocking out time to review your tracker Understanding trends in tracking They also specify two very important points to add to your tracker which will help your practice know if your marketing is working or not. Episode resources: Reach out to Tiff and Denae Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by DAT team member Britt to talk about getting the right staffers in the best possible seat (for them and the practice). This is an experience Kiera and Britt navigated with Britt’s role with Dental A-Team. The pair talks about how they handled those conversations together, and how practices in general can make sure the best possible team members are in an optimal position. Episode resources: Reach out to Kiera and Britt Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana talk about creating an ideal patient avatar to help boost your marketing efforts and payouts. They discuss the following steps: Figure out what your ideal practice procedures are. Gather the demographics of people in your practice’s surrounding area. Build out an ideal patient and give them a name. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you’re wondering where to find insight from a dental consultant, dental financial advisor, and dentist in one go, THIS is the episode you're looking for! Kiera, Ryan Isaac, and Dr. Ashley Joves come together to talk about common industry trends from three different perspectives. They discuss: Prioritizing a personal life The shakeout of major transitions Today’s dental industry environment (DSOs + multi-location practice owners) Increasing cost of people in practices And more! Episode resources: Check out Dentist Advisors Tune in to The Dentist Money Show Then, listen to The Making Of Listen to episode 590, Unfiltered Advise on Choosing a Financial Advisor Listen to episode 742, Secret Sauce to Having an Engaged Team Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum!

Morgan Hammon returns to the show! In this episode, he shines a CPA perspective on what it could mean when practice owners are told they can’t hire a consultant. He talks about the difference between a CPA, financial advisor, consultant, and legal; what the most common diagnosis for low-profit margins is in a practice; his best advice for dentists on the lookout for a CPA; and the most important number doctors should know about their practice. You’ll want to take notes for this episode — Morgan shares a lot of tangible tips! About Morgan: Morgan is a graduate of the University of Arizona school of business. Following graduation, he was commissioned as an officer in the United States Navy and served for over ten years as a Naval Aviator flying carrier-based F/A-18 Hornets. During that time, he deployed to the Persian Gulf and flew combat missions over Iraq in support of Operation Southern Watch. He also served as a flight instructor and landing signal officer for newly winged Naval Aviators transitioning to the Hornet, training pilots in air-to-air combat and landing on aircraft carriers. After leaving the Navy, Morgan obtained a master’s degree in accounting with a concentration in taxation from Metropolitan State University of Denver. He is a Certified Public Accountant (CPA) and is the co-founder and President of HDA Accounting Group leading a large staff of professional accountants delivering a variety of financial accounting and tax services. Morgan regularly conducts practice profitability advising for dentists, helping them analyze their financial data and identifying strategies for profit improvement. Episode resources: Learn more about HDA Accounting Group Connect with Morgan: [email protected]  Listen to episode 704: What You Should Expect From Your CPA Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

In this episode, consultants Tiff and Denae break down internal and external marketing and the power of each. Specifically they discuss: What internal and external marketing means Big picture versus small marketing approaches Suggestions for startup versus established practices And more Episode resources: Reach out to Tiff and Denae: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares what happens when the Dental A-Team comes to your practice — the prep before a consultant shows up, the assessment once boots are on the ground, and the implementations that can bring about a maximum gain with the least amount of effort. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Ashley Joves is back again to chat with Kiera after last week’s episode. Today, they talk about what the Dental A-Team’s secret is to having such a great and engaged team. Kiera shares the three-year journey it took to get to this point, the plenty of trial and error that happened, and gives advice on points she still follows through on, like: Assessing your core values regularly Quarterly, asking yourself and your team where you’re going Reading Extreme Ownership by Jocko Willink and Leif Babin Kiera and Dr. Joves also get a little personal, plus trade book recommendations. Episode resources: Reach out to Kiera: [email protected]  Listen to episode 737, Pulling Back the Curtain on Dentistry Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s back with tactical billing tips, this time about healthy accounts receivable. She compares baseline standards to what practices should be striving to reach optimal AR. The advice she gives in this episode will help your practice collect the money it deserves, keep AR at a manageable amount, and create a solution to improve your baseline billing. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you find yourself falling short on getting your ideal patients or converting emergency visits, it might be time to switch marketing gears. In this episode, Tiff and Denae talk about what should go into thoughtful processes for marketing, when to know how to pivot, and how long you should wait to see if there are returns. Episode resources: Reach out to Tiff and Denae for a tracker spreadsheet: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Book club is back! In this episode, Kiera reviews the August book assignment, Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz. She talks about what a profit-first mindset means, Mike’s formula for profit, why bigger is not better, what that healthy profit margin for your business looks like, and more. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Answering the question How often do you update your operations manual? is both easy and hard to do. But in this episode, Tiff and Dana answer it! They discuss the best ways to keep this important document relevant, including what needs to happen each time a tiny change happens and a ton more. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

\Dr. Ashley Joves returns to the podcast to get honest about the chaos of dentistry. Dr. Joves shares her current experiences about low morale and not letting team members down. To that Kiera talks about how to fall in love with the growth process and remember that the bad days are only 10% of life. Kiera also gives tactical advice around knowing your practice numbers, setting up a slush fund, making a cut list, and more. Owner of Smile & Co., Dr. Ashley is passionate about staying on the leading edge of dentistry and invests hundreds of hours into ongoing training each year. She is an active member of the American Dental Association, California Dental Association, Sacramento District Dental Society, American Academy of Cosmetic Dentistry, Academy of General Dentistry, and Doctors for Oral Conscious Sedation. Dr. Joves also has two podcasts: The Making of and Dental Friends With Benefits.   Episode resources: Reach out to Kiera: [email protected]  Listen to episode 254, Breaking Dentistry Norms Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana touch on the difficulty of hiring across the country right now. To give your practice a leg up on hiring the right type of people, the consultants give hints on what type of information you should be including in the job advertisements you’re posting — and how these thorough descriptions go beyond just hiring the right person. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are you doing what’s necessary to take your business where it needs to go? In this episode, Kiera asks some challenging questions meant to inspire listeners to take a good, hard look at their dedication to the workplace. If you want your team to be made up of hard workers who believe in the practice, it starts with the tone set by leadership. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 734: Experts of Dentistry Who are the faces behind the Dental A-Team coaches/consultants? In this episode, Kiera, Tiff, Britt, Dana, and Denae all introduce themselves and their dentistry backgrounds, plus give the most key takeaway they’ve gained from all the practices they’ve visited. Episode resources: Reach out to the Dental A-Team: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Back by popular demand: Pierce Krol! In this episode, Pierce talks with Kiera about what it’s like to sell a business you started from scratch. Everything from identity of self, to how businesses being sold are found, what buying companies look at, the hardest parts emotionally, and humorous anecdotes from along the way. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

So often practices over-complicate the creation of their mission statement. Tiff and Dana are here to walk listeners through how to simplify the process and keep it personal. It starts by answering three questions: What is your ‘why’ in dentistry? What makes you stand out? How will you serve your community? Tiff and Dana touch on how to make these questions easy to answer, and when to include your team’s perspective for feedback. Episode resources: Reach out to Tiff and Dana: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Want to inspire a better practice culture for free? Master your employee-check-ins! In this episode, Kiera breaks down the structure of the idea employee check-in — the what, why, how, and more. She shares how DAT’s own employee check-ins work as an example, and gives advice on tying raises to check-ins or not. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

t’s time for another practice autopsy! In these fan favorites, Kiera breaks down the success of current clients and shares takeaways that your own practice can put into play. The practice in this episode was born from a pair of dentists fresh out of school. They have a fee-for-service practice in a remote town. Three years after hiring DAT, they’ve grown from three to 35 new patients and have bumped up from $700,000 income toward $2.2 million, and they’re expanding. As an added bonus, the work schedule is serving the life the owners want to live. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is responding to a listener request! Kiera talks about the first positions to hire for a new practice. She reviews the following: What’s trainable and not trainable for a new hire First team members to hire for cash flow How to gain great talent while extending equity And more! Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

An organizational chart! In this episode, Tiff and Dana talk about the numerous benefits that come out of establishing an org chart in your practice. This document will make it easier to on-board, re-train, bring about a sense of clarity for all positions, and more. The consultants touch on the what, the why, and the how to perfect the accountability found through an org chart. Episode resources: Reach out to The Dental A Team: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share more insight on what’s being talked about in practices across the country. This episode’s focus: solid co-diagnoses. Hygienists, when you’re chair-side, it’s time to start asking yourself what doctor would do, give the patient a heads up, and make recommendations to doctor. This method absolutely improves the patient experience. Tiff and Britt also talk about how you can implement this WWDD mindset into your practice. Episode resources: Reach out to Tiff and Britt: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reflects on the next DAT book club read, The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku. She shares her favorite lines and viewpoints from Eddie, and encourages listeners to remember how difficult life can be — but also how beautiful it can be. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Part two of Kiera’s delegation episodes (listen to part one here). The art of delegation is complex enough that Kiera’s flipping the coin for those who already excel at delegation … enough for it to become a hindrance. Kiera ponders this question and urges listeners to engage in answering this question. Want to make your argument for either side? Email Kiera at [email protected].  Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this part one of two, Kiera discusses the art of delegation — specifically, overcoming your fears of delegating out tasks. She walks through how to find the root of your fear, how to figure out what you should truly delegate, what not delegating tells your team, and how to have a system to make it all happen. Episode resources: Reach out to Kiera: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Pierce Krol is back to follow up on the cliffhanger at the end of episode 720 (listen here!). He shares with Kiera the truths behind the other side of success — instilling healthy habits in your personal life. He gets real about his old self, a workaholic, and his new self, who’s happier, healthier, and more successful professionally than ever. He gives insight on how to convince yourself to put yourself first and how it’ll improve your business. Episode resources: Reach out to Kiera: [email protected]  Listen to part one of Pierce and Kiera’s conversation: Episode 720, Do You Bet On Yourself?  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Britt and Tiff discuss integrating laser bacteria reduction and other services into your practice. They touch on what to know beforehand (like is it permissible in your state), the importance of knowing the theories behind laser, and more. Episode resources: Reach out to Britt and Tiff: [email protected]  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast