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Kiera Dent

This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to: - Be more efficient - Have more fun - Improve doctor and team communications - Eliminate frustration - And make your life easier! Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM! New episodes every Tuesday, Wednesday, and Thursday.

Total 917 episodes

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18

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#66: Teaching Your Team to Flex

#66: Teaching Your Team to Flex

Today’s episode is a lovely dose of summer-lovin’ with Summer Kassmel! How can you establish a goal-oriented office? Kiera and Summer lay down their own tips, including Summer’s unique approach when her team almost-but-not-quite hit all four of their May goals...Continue Reading...

30:4524/07/2019

#65: This Dental Decision is MORE Important Than Who You Marry

#65: This Dental Decision is MORE Important Than Who You Marry

Are you hungry for some Dental Nachos? Kiera virtually sits down with Paul Goodman and Ariel Meredith of Dental Nachos in this episode, and the group dives into the challenges facing...Continue Reading...

50:2523/07/2019

#64: Multi-Tasking is a Lie

#64: Multi-Tasking is a Lie

Does running a mile relate to running a business? It sure does! In this solo episode, Kiera gives tips on effectively managing your time, whether you’re a doctor or a team member....Continue Reading...

12:2918/07/2019

#63: A day in the life of a Dental Consultant—We are sharing our secrets

#63: A day in the life of a Dental Consultant—We are sharing our secrets

Kiera and Tiffanie spill the beans in this episode on a day in the life of a consultant. The two discuss what their first impressions of being a consultant were...Continue Reading...

27:5917/07/2019

#62: Dental Nachos!

#62: Dental Nachos!

Kiera is fresh off a Dental Nachos event, and she’s sharing a big take-away: the differences between doctors and team members. Folks, it’s time to align perspectives once and for all...Continue Reading...

24:2616/07/2019

#61: Battling Human Nature with Quarterly Team or Leadership Meetings

#61: Battling Human Nature with Quarterly Team or Leadership Meetings

Mark and Kiera are reunited! In this episode, the two discuss quarterly calibration meetings for team members. Did you know human nature causes us to fall off track of our goals...Continue Reading...

29:2611/07/2019

#60: Six Ways to Have That Hard Conversation

#60: Six Ways to Have That Hard Conversation

Motivating people to do something they don’t want to do is hard. A listener requested Kiera discuss this topic, and she delivers, presenting six action items...Continue Reading...

14:5610/07/2019

#59: You’re Much More Likely to Succeed IF...

#59: You’re Much More Likely to Succeed IF...

This car-casting episode is all about the benefits of having an accountability partner or coach. That’s right, someone who’s constantly in your corner...Continue Reading...

18:2109/07/2019

#58: Building Your Social Media the Right Way

#58: Building Your Social Media the Right Way

Among many other things, Dr. Desiree Yazdan is a social media ~pro~ when it comes to dentistry, and in this episode, she chats with Kiera about how she’s gained her 135K Instagram followers...Continue Reading...

45:4704/07/2019

#57: Digging for Gold (Car Cast!)

#57: Digging for Gold (Car Cast!)

Kiera recently befriended an international-dentist-turned-American-dental-assistant, and asked her one question: What was her secret to being happy? The answer? Just be happy...Continue Reading...

14:1003/07/2019

#56: Mini-Dentists Running Around

#56: Mini-Dentists Running Around

Kiera sits down with dental consulting extraordinaire Ashley Dorn at gate C-1 in the Phoenix airport to talk expanded functions dental assistants....Continue Reading...

27:2102/07/2019

#55: We Get What We Tolerate

#55: We Get What We Tolerate

What limiting beliefs are you living by? Kiera walks through the topic of growth, sharing a personal experience with one of the doctors she’s been coaching for the past few months....Continue Reading...

11:3927/06/2019

#54: Marketing: Give it Enough Time to Work, but Not Too Much to Destroy

#54: Marketing: Give it Enough Time to Work, but Not Too Much to Destroy

Lauren Edvalson, CEO of Edvalson Marketing, shares a ~ton~ of marketing goodness in this episode. Her number one tip? Communication! That’s communication between the doctor...Continue Reading...

36:2826/06/2019

#53: Facing Your (Money) Fears with Ryan Isaac

#53: Facing Your (Money) Fears with Ryan Isaac

This episode is all about money! It’s time to face the truth when it comes to your finances, but Ryan Isaac, senior financial with the Dentist Advisors...Continue Reading...

44:4425/06/2019

#52: Toot Your Own Horn! (We’re Giving You Permission)

#52: Toot Your Own Horn! (We’re Giving You Permission)

Dental marketing pro Ashley Keith returns to the podcast to chat with Kiera about … bragging! The ladies discuss the benefits of marketing and a three-pronged approach your practice...Continue Reading...

21:5520/06/2019

#51: Simplification with Sophistication for Office Communication

#51: Simplification with Sophistication for Office Communication

In today's episode, Kiera welcomes back fan favorite, Ashley Keith- office manager of a 20 op practice including 4 doctors, 10 hygienists and all the support team....Continue Reading...

26:4519/06/2019

#50: No surprises!

#50: No surprises!

Digging through our archives, we found this gem of an episode! Travel back with Kiera and Mark in this older car riff as they relive the events from their recent conferences and discuss the importance of job ads...Continue Reading...

42:4918/06/2019

#49: MONDAY MORNING MASH-UP: Lead By Example

#49: MONDAY MORNING MASH-UP: Lead By Example

Kiera rocks out this episode in preparation for your Monday Meeting Mashup! She encourages offices to set up individual meetings where different departments teach and lead the meetings each week.

13:5113/06/2019

#48: Are you the bottleneck of your own life?

#48: Are you the bottleneck of your own life?

Join Kiera as she interviews Jackie Martinez, a native Texan who serves as the business guru and OM for her family of dentists. She has learned and navigated a way of leadership that implements business goals that labor results.

31:4912/06/2019

#47: SPECIAL EVENT- Get it from the "To Do" List to the "Done" List

#47: SPECIAL EVENT- Get it from the "To Do" List to the "Done" List

Dental A Team-- is your operations manual completed? Or is it like 99% of office where it's a great idea and you just can't seem to find the time to complete it? Or do you even know where to start? In today's episode, Kiera walks you through, step-by-step, on how to complete your operations manual in 3 months.

20:4811/06/2019

#46: Only $35 bucks!!!

#46: Only $35 bucks!!!

Hey hygienists, are you passionate about Fluoride? If not, why? In this episode, Kiera dives into the importance of suggesting fluoride to your patients.

12:1706/06/2019

#45: If you POSE, you must PROPOSE

#45: If you POSE, you must PROPOSE

In today's episode, Kiera is joined by a unique office manager, Ashley Keith. Ashley's husband is a dentist who owns a 20 op practice that has four dentists, 10 hygienists and a huge support team.

40:0405/06/2019

#44: Appreciation- The Lost Art

#44: Appreciation- The Lost Art

Kiera Dent hosts an awesome episode with Trish Primeau, an office manager that has created a “love to work” environment. Trish and Kiera discuss how genuine appreciation for others hard work will craft a bond between the office staff that is so important in maintaining morale

30:0404/06/2019

#43: Consistency Gets Results- What Results are You Getting Consistently?

#43: Consistency Gets Results- What Results are You Getting Consistently?

People need time to get their work accomplished, but sometimes it is so hard to focus on the important when the urgent is looming! Kiera reminds us that you don’t have to do a lot to get results...

11:5130/05/2019

#42: Steps to Getting 85% Fluoride Acceptance

#42: Steps to Getting 85% Fluoride Acceptance

Fluoride is the KEY and KING to prevent decay-- and a great way to increase hygiene profitability. Solid wins for everyone! So why not implement its power with your patients?

17:1829/05/2019

#41: The Blaze of Smoke

#41: The Blaze of Smoke

Ever have days when defeat is more a part of your life than success? Kiera discusses a time in her life when she felt the same way. There are days when you will feel like you don’t have potential...

15:5128/05/2019

#40: MONDAY MORNING MASH-UP The 5 Minute New Patient Phone Call

#40: MONDAY MORNING MASH-UP The 5 Minute New Patient Phone Call

New patient calls don’t have to be a hassle. Kiera welcomes back favorite guest, Donna Dinette, one of the Kiera's Dental Consulting Travel Consultants who is a wizard at getting new patients into your schedule within 5 minutes.

26:5123/05/2019

#39: TELL, SHOW, DO

#39: TELL, SHOW, DO

Kiera welcomes Paige Benjamin back to discuss perio patients and appointments. Paige emphasizes the need for probing every appointment as well as updating the perio chart.

39:2722/05/2019

#38: Managing Multiple Practices

#38: Managing Multiple Practices

Managing multiple practices doesn’t have to be overwhelming. Kiera lays out simple tips to follow in order to map your way to building several successful practices.

18:3921/05/2019

#37: MONDAY MORNING MASH-UP: Financial Policies- ARE YOU AFRAID OF REJECTION?

#37: MONDAY MORNING MASH-UP: Financial Policies- ARE YOU AFRAID OF REJECTION?

In this short, but juicy episode, Kiera gives practical advice about finances, treatment planning, and scheduling. She poses the question, “If dentistry was free, what would you recommend for treatment?”

14:2316/05/2019

#36: KPIs are Easier to IMPLEMENT than you Think!

#36: KPIs are Easier to IMPLEMENT than you Think!

Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice.

29:2515/05/2019

#35: Hygienists- Change Your Mindset, Change Your Production

#35: Hygienists- Change Your Mindset, Change Your Production

Kiera is joined by Paige Benjamin, a rock star hygienist who can do it all! On this episode, Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one's for you!

19:2614/05/2019

#34: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!

#34: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!

Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE...

22:1609/05/2019

#33: How to Get PAID! Insurance tips with Donna Dinette

#33: How to Get PAID! Insurance tips with Donna Dinette

Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient.

26:5508/05/2019

#32: Billing- How to Simplify for Maximum Returns

#32: Billing- How to Simplify for Maximum Returns

Kiera is joined by Sarah O’brien as the two dive right into simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information...

29:1207/05/2019

#31: Tracking Numbers- A Team's Perspective- Let's Put It All Out There

#31: Tracking Numbers- A Team's Perspective- Let's Put It All Out There

Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production...

16:3702/05/2019

#30: Route Slips- The Little Jewels in Your Practice!

#30: Route Slips- The Little Jewels in Your Practice!

Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they?

36:2501/05/2019

#29: Team Calibration- The Glue that Creates A-Teams

#29: Team Calibration- The Glue that Creates A-Teams

Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make...

13:4030/04/2019

#28: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?

#28: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?

Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview.

26:4425/04/2019

#27: Office Manager Takeaways with Brenda Miller

#27: Office Manager Takeaways with Brenda Miller

Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting.

30:1624/04/2019

#26: Why are mentors important?

#26: Why are mentors important?

Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives.

13:3923/04/2019

#25: This! You Don’t Want To Miss!

#25: This! You Don’t Want To Miss!

THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald.

34:4518/04/2019

#24: CarCast with Grady- Future Dentists in the Making

#24: CarCast with Grady- Future Dentists in the Making

In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial.

24:5417/04/2019

#23: Dental Assistants- Let's LEVEL UP

#23: Dental Assistants- Let's LEVEL UP

Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations?

26:3816/04/2019

#22: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb

#22: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb

Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations.

22:3011/04/2019

#21: The Secret to Happiness is PROGRESS

#21: The Secret to Happiness is PROGRESS

Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business...

46:3610/04/2019

#20: 4 Piece Chicken Nuggets- Are you Seeing the Value?

#20: 4 Piece Chicken Nuggets- Are you Seeing the Value?

Are there ways you can be saving money in your practice and you don’t even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder-- just being aware.

27:4209/04/2019

#19: Empowerment without Expectations leads to Entitlement

#19: Empowerment without Expectations leads to Entitlement

Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting,

29:4604/04/2019

#18: Goals Give Life to Passionate Work

#18: Goals Give Life to Passionate Work

Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming.

29:5603/04/2019

#17: Goals are lost without Accountability

#17: Goals are lost without Accountability

In this week’s episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer’s expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS.

26:4402/04/2019