Sign in
Education
Business
Kiera Dent
This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
- Be more efficient
- Have more fun
- Improve doctor and team communications
- Eliminate frustration
- And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
#116: Office Autopsy: Two Practices with an Expansion on the Rise
Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations...Continue Reading...
21:1512/11/2019
#115: Case Study: 5-Star Patient AND Team Member Experiences
Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions...Continue Reading...
30:2208/11/2019
#114: Billing is a Game of Endurance (Q&A)
Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode,...Continue Reading...
44:4207/11/2019
#113: Accountability is Easier Than You Think!
Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists...Continue Reading...
47:2206/11/2019
#112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails
This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City...Continue Reading...
50:3005/11/2019
#111: High Impact, Low Cost- Are You Aiming Right?
Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute....Continue Reading...
20:1331/10/2019
#110: The Power of Proximity
Listening to the Dental A-Team Podcast is good. Very, very good. Attending a live DAT event is even better! Kiera and Tiffanie hosted their phone skills and scheduling event......Continue Reading...
19:1830/10/2019
#109: Are You Intentional or Distractional?
Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions-- she was distracted and focused on majoring in minor things. Intentions are those big goals...Continue Reading...
13:4029/10/2019
#108: Become a WORD NINJA!
This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates...Continue Reading...
18:1524/10/2019
#107: Dear Future Practice Owner— This One’s for You!
In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today...Continue Reading...
56:4323/10/2019
#106: How to Win at Life
This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life....Continue Reading...
38:1022/10/2019
#105: Onboarding: Welcoming the New Kid on the Block
Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky...Continue Reading...
22:2617/10/2019
#104: How to OVERCOME your “Doctor Type” and Improve Patient Care (Part Two)
In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations...Continue Reading...
28:1816/10/2019
#103: Is your “Doctor Type” Costing You? (Part One)
Kiera breaks down the different types of doctors! We’ve gotten this request of how can we tell our doctors when they are educating too much and talking patients out of treatment?...Continue Reading...
12:4915/10/2019
#102: Don’t Cater to the World; Cater to Your Ideal Patient
Are you taking in a lot of new patients, but losing just as many? Kiera worked with some New Jersey offices recently on defining their avatars (or ideal patients)....Continue Reading...
14:5710/10/2019
#101: Upcoming Live Events: Magic That Reaches Your Core
The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event......Continue Reading...
38:1609/10/2019
#100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!
We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team...Continue Reading...
25:2508/10/2019
#99: Be Aggressive, B-E Aggressive- Credit Cards on File for AR
Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file!...Continue Reading...
20:1703/10/2019
#98: Two Things to Make You an Effective Leader with Dr. Mark Costes
The two catch up over common struggles they’ve seen in the offices they work with, the patterns and themes they’ve helped solve over and over again. Your dental practice’s problems often lie within culture, operational systemization, or overhead/cashflow control....Continue Reading...
26:4402/10/2019
#97: Personal Assistants Make Your Life Easier, Really, Really-- Diving Deeper Into This Topic
Okay, you’ve listened to episode 69, Time Suck? Let’s Talk Personal Assistants, and you now know you want/need a personal assistant. But what do you actually have them do now that they’re there!?...Continue Reading...
20:3001/10/2019
#96: Do You Dominate Your Down-Time Or Does It Dominate YOU?
Everybody has them — those 30 minutes or 60 minutes here and there where things are sloooooow. What is your dental practice supposed to do during September...Continue Reading...
16:5326/09/2019
#95: Successful Leadership Teams of Multi-practices with Amy Ells, Regional Manager for Dr. Jason Tanoory
Getting promoted to a leadership role isn’t all rainbows and sunshine. There’s a lot of hard work that goes into the transition, and in this episode, Kiera talks with Amy Ells...Continue Reading...
37:0425/09/2019
#94: Speeding Tickets and 5 Tips for Getting a YES! From Your Patients
Ashley Dorn, the wonderful traveling consultant from episode 88, Number One Cure for Dental Burnout, is back! This time, she’s here with a list of five easy-to-implement ways...Continue Reading...
29:2024/09/2019
#93: Disciplinary Action: It’s Not Me, It’s You
Kiera breaks down the ugly stepsister of hiring in this episode: firing. Ugh. Everyone hates doing it. But believe it or not, sometimes it’s not the employee’s...Continue Reading...
14:3219/09/2019
#92: 37% to 97% Fluoride Acceptance in Just 3 Months!
Kristen Shepherd, a dental hygienist with True Dental Care in New Jersey, is proof that this Dental A Team podcast is changing lives for the better!...Continue Reading...
31:3718/09/2019
#91: Nobody Puts Billing in the Corner
In this episode, she and Kiera talk about how to maximize your billing department’s efforts through acquiring all the necessary information and having hard conversations....Continue Reading...
29:5617/09/2019
#90: Chipping Away at the Iceberg of Aging Reports
It’s tactical practical time! Kiera talks secondary insurance and aging reports, and gives quick goals and tips you can start implementing TODAY. When it comes to benchmarking your 30-60-90-over 90 reports...Continue Reading...
24:0412/09/2019
#89: Marketing Tips for a Modern Dentist
Lauren Edvalson of Edvalson Marketing is BACK with more marketing advice than ever! This time around she talks about consistency in look between your office, website, and social media....Continue Reading...
33:2311/09/2019
#88: Number One Cure for Dental Burnout
In this episode, Ashley, who’s a traveling consultant and marketing specialist under Kiera’s Dental Consulting, shares what the experience was like and how an 8-year-old Haitan girl changed her outlook on life....Continue Reading...
26:4810/09/2019
#87: Case Study: Untangling the Ball of Yarn
Kiera decided to “walk through an office” and do live recordings at different intervals with Ashley Keith and her office in Kansas City! THIS WILL BE A SERIES OF EPISODES and YOU get to walk through the struggles,...Continue Reading...
20:4406/09/2019
#86: Social Media is a Long Game; Here’s How to Win It
Dr. Desiree Yazdan is back in all her glory! Kiera and Dr. Yazdan talk social media (remember, Dr. Yazdan has 141,000 + followers on Instagram) — how to do it and how not to do it.......Continue Reading...
36:1105/09/2019
#85: First Ever Autopsy Practice
Kiera dons her scrubs and scalpel for this episode, diving into the first Dental A-Team autopsy of a practice! She discusses five concerns from one of the ELITE practices she visits—we’re talking TOP OF THE TOP PRACTICES....Continue Reading...
31:3604/09/2019
#84: Don’t Snooze- Sleep Apnea from the hygiene side
Hygienists, this one’s for you! Kiera sits down with expert hygienist and practice management coach Laura Myers to discuss obstructive sleep apnea and incorporating it into your dental practice....Continue Reading...
39:2503/09/2019
#83: Balance: Life’s Secret Sauce
Kiera is all inspiration in this Thursday/Monday Morning Mash-up! She talks about finding balance in your four futures from Alastair McDonald and Mark Costes: mind, money, movement...Continue Reading...
26:5029/08/2019
#82: Working Moms, Here’s Your Reality
Presenting the newest star of the Dental A-Team Podcast … it’s Brodie! Brodie is Tiffanie Trader’s almost-11-year-old son. And Tiffanie is one of the movers and shakers of Kiera’s Dental Consulting business!...Continue Reading...
18:0128/08/2019
#81: Listen Up, Ladies!
Summer is almost over, which means it’s nearly time for Women Dentists Connect! Kiera and Dr. Summer Kassmel connect to talk about this awesome two-day event for all female members...Continue Reading...
20:1827/08/2019
#80: The Bread and Butter of Dental Practices
In this quickie episode, Kiera is talking about insurance verification — don’t hang up/delete/ignore! This is important! Insurance verification might not be the sexiest thing...Continue Reading...
13:5322/08/2019
#79: Finding the Best Job You’ve Ever Had
Kiera corners Kayelee Taylor, chief operating officer for the Dental A Team and Kiera’s Dental Consulting, into a podcast episode! The two discuss growing yourself in your profession ...Continue Reading...
33:3121/08/2019
#78: Implement These Marketing Tips TODAY
Back at it with marketing tips! Kiera and Lauren Edvalson, CEO of Edvalson Marketing, talk about using analytics to hone in on your key audience, the psychology of color, and postcards, plus how each can help boost your practice!...Continue Reading...
36:3620/08/2019
#77: Live in a World of Yeses
In this crossover episode with The Dental Practice Heroes podcast, Kiera shares a ~ton~ of dentistry gold with Dr. Paul Etchison. She talks about her past life as a treatment coordinator...Continue Reading...
01:02:4619/08/2019
#76: Block Party for Scheduling!
Kiera could talk for hours about scheduling, but this time she’s only taking 20 minutes, so listen up! Her favorite way to schedule an office has three columns:...Continue Reading...
21:0415/08/2019
#75: Block Party for Scheduling!
Kiera is car-casting to Lake Tahoe with Doctor Summer Kassmel! The duo discusses fighting through day-to-day details to have a win of the day every day....Continue Reading...
29:0114/08/2019
#74: Putting Personality Tests to Good Use
Transitioning from a co-worker to manager position can be stressful! In this episode, Kiera sits down with Ashley Irvin, office manager at Ivory Dental in Sandpoint, Idaho, to discuss what that transition looks like...Continue Reading...
29:5013/08/2019
#73: Copying McDonald’s: Systematization
Kiera digs into systems today. Systems are processes that can be implemented without explaining something to someone new — someone else can be plugged into the role. Three freebie systems that can be implemented today? End-of-day checklist or a morning huddle or hand-offs....Continue Reading...
18:3008/08/2019
#72: Dentist- ing in 2019
Doctor Paul Goodman is BACK and talking with Kiera about dentistry connections in our modern age. Ever heard the phrase “Everybody wants to be successful until they see what it actually takes”?...Continue Reading...
25:4107/08/2019
#71: “The Divide”: Emergency Patients
“My tooth is killing me and I need to see my dentist immediately!” Ever get these calls? Emergency patients are inevitable, and in this episode Kiera shares how the front office and back office can work harmoniously during the panic of last-minute same-day care....Continue Reading...
12:3106/08/2019
#70: Setting Apart Base-Level and Elite-Level Practices
Episode 60 talked about quarterly calibration with Mark’s method (The 4 Disciplines of Execution). THIS episode is from Kiera’s point of view using Gino Wickman’s Entrepreneurial Operating System from his book Traction:...Continue Reading...
30:0401/08/2019
#69: Time Suck? Let’s talk personal assistants
Does having a personal assistant mean you’re extremely wealthy? Kiera says no! This episode is all about the benefits of personal assistants, and the journey Kiera went on to realize them....Continue Reading...
19:3331/07/2019
#68: “Imprint” on Your Team Members
Dr. Summer Kassmel is back with some quick and dirty tips on creating relationships between doctors and team members. Her go-to? Success stories! She gives a two-page document to her team members after they’ve been on board for at least 90 days....Continue Reading...
11:2830/07/2019
#67: Level 10 Meetings, Better than Cotton Candy-Anything
How much would you love to improve your business’s profitability by 43%? That’s what Kiera did after reading the book Traction: Get a Grip on Your Business by Gino Wickman...Continue Reading...
20:0225/07/2019