Did you know that Dave Monahan, CEO of Kleer, is an A-team member? Yup, Kleer is a dentistry membership program, and in this episode, Dave joins Kiera to talk about why membership plans are the way to go...Continue Reading...

Kiera is joined by Dr. Jasmine Elmore out of Wilson, North Carolina to talk a whole bunch of things: How to make your practice an A-team practice, active versus passive econsultancy, solving health problems at any age, and … tongues...Continue Reading...

Ashley Keith (office manager extraordinaire out of Kansas) joins the podcast again to talk about how her practice managed to grow during the COVID-19 pandemic...Continue Reading...

Kiera joins the Tale of Two Hygienists gang to talk team dynamics! That means getting your entire team to run together as a pack... Continue Reading...

Establishing killer patient flow is part of the Dental A-Team’s 12 systems comprehensive success cycle, and in this episode, they’re teaching you how to get it done... Continue Reading...

Dr. Summer Kassmel and Kiera are here today to talk to you about the difference between a personal assistant and executive assistant, and why you definitely need the help... Continue Reading...

Kiera’s a guest on Art of Dental Finance and Management with Art Wiederman, sharing Dental A-Team tips to make your dental practice better than ever. Topics covered in Kiera and Art’s conversation include how to hire an A-team member; the best questions to ask during an interview; how to minimize cancellations; and so much more!... Continue Reading...

Dr. Summer Kassmel joins Kiera to talk about solutions for outsourcing! Now before you panic over the idea of incorporating a call center into your practice, let us talk you through it. Kiera and Dr. Kassmel share their experiences with outsourcing, good examples of who you can hire, and why outsourcing can be so effective in the COVID time...Continue Reading...

It’s a tough time for dental offices (and a whole lot of other businesses) right now, but the difference between others and you is that you have the Dental A-Team in your court! To help rebuild what COVID has destroyed, we’re starting the Comeback Challenge 2020 on September 14!  This free challenge will run for five days and help re-inspire you and your team to come back better than ever! The DAT will be talking scheduling, shifting mindsets, billing, and more … It’s all at www.TheDentalATeam.com/Comeback. Go sign up right now!

Joining the Dental A-Team family today is Caleb Guilliams, founder and CEO of Better Wealth Solutions and a financial extraordinaire!  Ladies and gentlemen, it’s time to start using money as a tool in your practice, and Caleb is a wealth of knowledge for doing that...Continue Reading...

This episode focuses on the shift to take from implementing basic procedures to something more advanced... Continue Reading...

Dr. Kassmel and Kiera talk about the challenges COVID-19 has brought forward, and why/how dental teams should be able to pivot rather than just endure... Continue Reading...

This episode is all about standing out as a dental practice and establishing REAL relationships with your patients, something Dr. Joves has dedicated her life to. She and Kiera talk about Smile & Co.’s approach to dentistry and how and why she stands out... Continue Reading...

It’s time for another Workshop Wednesday! In today’s proactive lesson, the Dental A-Team teaches the best way to present a treatment plan, laying out the steps and the best way to perform them...Continue Reading...

Kiera joins Howard Farran on his podcast, Dentistry Uncensored, to talk about the common topics heard today in the world of dentistry. The two discuss the growth of practices, work-life balance, the pros and cons of office managers, the best practice management system, and the turnover of millennials... Continue Reading...

Here’s to becoming scholars of dentistry — and in this episode, that means living life on your own terms and in a positive state. Kiera shares her limiting beliefs and what she’s done to overcome them...Continue Reading...

We’re diving back into working together in our DAT workshops! Today’s topic: the magic phrases to use in scheduling and how to best deal with pre-payments... Continue Reading...

The amazing Howard Farran joins the Dental A-Team podcast!  In this episode, Kiera and Dr. Farran cover a bunch of topics, giving you, dear listeners, inspiration for the job you love... Continue Reading...

The Dental A-Team recently hired four different people in a week and a half. Yeah, we hear your hiring woes … but in this episode we have tips that will change for the better the way you hire for your practice, as well as the quality of people you hire... Continue Reading...

It’s time to get down and dirty … with scheduling. This workshop episode will teach you step by step how to be proactive with your scheduling, not reactive...Continue Reading...

Paul Moore, investment guru, is back to talk about where you can put your money during the COVID-19 pandemic, specifically self-storage investment... Continue Reading...

Kiera and Tiffanie team up to talk about what they’ve been hearing about most from the offices they’re working in, including schedules falling apart, case acceptance going down, and troubling communication...Continue Reading...

It’s time for Workshop Wednesday! This episode continues the conversation about operations manuals, and this time specifically we’re talking visions, missions, and core values...Continue Reading...

Gross title, but hear us out. The DAT’s podcast episode theme today is all about being relentless in spite of the complicating times we’re in — and we haven’t been immune to struggles... Continue Reading...

Sarah O'Brien, our billing guru specialist, is back to talk about electronic fund transfers (EFTs), forms of payment from insurance companies where money is deposited into a bank account... Continue Reading...

It’s operations manual perfect, part two! To fully enjoy this episode, make sure you listen to part one (linked here) of our Workshop Wednesday series. Part one covered job descriptions and flow protocols for six different positions in your practice. Part two, this episode, teaches you how to create the perfect protocol for those positions, now and into the future... Continue Reading...

There’s two sides of leadership: talking the talk and walking the walk. When it comes to your leadership style, are you the same person behind the scenes and in person? To satisfy both sides of the leadership coin, you implement what you say and you admit when you’re wrong. The wins and failures of the company are on your shoulder...Continue Reading...

Kiera and Sarah talk about her training program where she actually remote logs into your office and teaches you about billing with your own patients and systems... Continue Reading...

This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step!...Continue Reading...

The Dental A-Team has more gold for your practice today … this time with chart audits!... Continue Reading...

This episode is about all things billing, A to Z! Kiera is joined by Sarah with Evolution Dental Billing to chat about key verbiage for out-of-network insurance... Continue Reading...

Kiera’s dealing out tips to keep things tight at your office! In this episode, she explains what overhead is, the breakdown of different costs, and three ways you can start lowering your overhead TODAY... Continue Reading...

Today’s episode is all about taking a load off and having fun! Kiera is joined by Ashley Dorn, a member of the Dental A-Team, and the two ladies talk about how to have fun at work... Continue Reading...

In this episode, Kiera talks about ways you can inspire rather than motivate your team — motivation dies out, inspiration doesn’t... Continue Reading...

An office manager listener recently shared with the Dental A-Team a frustrating situation at work. From that, Kiera created this episode, encouraging people to have the hard conversations they’ve been avoiding... Continue Reading...

There’s a new Dental A-Team program on the block, and this one’s all about perfecting your hygiene department! Kiera and new DAT consultant Clare discuss the roll-out of this program, DAT All-Star Hygiene.. Continue Reading...

Once upon a time … the Dental A-Team sat down with Josh and Joanna Scott of Studio Eighty-Eight to talk about marketing opportunities for your office. The Scotts’ word of advice: The best practices have a story.. Continue Reading...

In this episode, Kiera is joined by Dr. Vilas Sastry, head of Aces Dentistry in Las Vegas and the creator of teledentistry.com...Continue Reading...

Have no fear, Kiera’s here! … to walk you through some hard conversations. Today’s topic comes from a listener, who asked for advice on how to best deal with staff members who want to resign OR firing someone who just isn’t cutting it.. Continue Reading...

There aren’t a ton of things better than 5-star reviews from happy patients. In this episode, Kiera shares tips on exactly how you can reach such wonderful heights with your patients, making them want to leave good reviews... Continue Reading...

Michelle Strange and Andrew Johnston from the podcast A Tale of Two Hygienists are part of the A-Team in this episode, talking about the importance of continuing education for hygienists!.. Continue Reading...

Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what Kiera talks about it this episode, ways to avoid complacency...Continue Reading...

June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way...Continue Reading...

Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it...Continue Reading...

Dr. Justin Schmidt is back on the podcast! Dr. Schmidt was the star of the popular episode #122, Boundaries: Separate Your Personal & Professional Life. One hundred episodes later, he’s here talking about his journey with Kiera and the Dental A-Team, specifically block scheduling and the successes he’s seen with implementing it... Continue Reading...

First, know that next week The Dental A-Team is making a big announcement! Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! .. Continue Reading...

Virtual is the new in-person. Today, Kiera’s responds to a listener question from the office manager of a virtual practice: How do I keep my team connected? The Dental A-Team is perfect for answering this because it’s a virtual company, too! ... Continue Reading...

Kiera is joined by Dr. Nick and Dr. Whitney Forsythe, a stellar dental duo out of Mount Vernon, Washington. The Forsythes just passed their one-year milestone of practice ownership, and in this episode, talk with Kiera about what they learned along the way and tips for others seeking to do the same...Continue Reading...