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Business

David Powers

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Total 215 episodes

5

Go to

ex=cx²

ex=cx²

The one simple equation that will elevate your company to new heights The Caffeinated CX Linktree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

09:4914/10/2021

The 4 Most Important Skills a CSR Can Possess

The 4 Most Important Skills a CSR Can Possess

What are the four major skills you should be developing as a CSR?  Hiring managers, what are the four skills you want to look out for when hiring CSRs? Listen to the episode to find out.. Blog: https://caffcx.blogspot.com/ Twitter: https://twitter.com/caffeinatedcx LinkedIn: https://www.linkedin.com/in/davidjpowers2/ --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

06:5710/10/2021

Rant 001

Rant 001

Just a rant. caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

18:0608/10/2021

Don't Turn Your Agents Into Chatbots

Don't Turn Your Agents Into Chatbots

You know who likes Chatbots? Chatbot designers. Periodt, as the kids say.  caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

08:5208/10/2021

3 Questions on How to Get to Know Your Employees on Day 1

3 Questions on How to Get to Know Your Employees on Day 1

See the title. caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

07:5008/10/2021

Customer Service Week?

Customer Service Week?

Why do we only spend only one week a year appreciating the hard working people in Customer Service? Why do we call Contact Centers cost centers? Why don't we celebrate CX all year long? Let's do that. caffcx.blogspot.com  (I'm cheap) --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

06:2808/10/2021

Espresso Shot- DFU or Bad GUI?

Espresso Shot- DFU or Bad GUI?

Happy Day 5 of Customer Service Week!!! caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

04:1708/10/2021

Interview with John Akhoian, CEO of Rooter Hero Plumbing

Interview with John Akhoian, CEO of Rooter Hero Plumbing

For Customer Service Week, I sat down with John Akhoian, the CEO of Rooter Hero Plumbing and picked his brain about CX, EX, and customer-centricity.  (Full Disclosure: I work for Rooter Hero Plumbing) [email protected] rooterhero.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

11:1407/10/2021

Espresso Shot- Helping Each Other Out

Espresso Shot- Helping Each Other Out

On the 4th Day of Customer Service Week, my true love gave to me..... help! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

04:2407/10/2021

Espresso Shot- Keep it Simple 2

Espresso Shot- Keep it Simple 2

Day 3 of Customer Service Week caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

04:0506/10/2021

Coffee With Dave- Culture Revolution

Coffee With Dave- Culture Revolution

For a sustained and transformative CX/EX transformation, there needs to be a culture revolution. caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

19:5706/10/2021

Espresso Shot- The Power of OTTER

Espresso Shot- The Power of OTTER

Happy Customer Service Week! Here's Episode 2: The Power of OTTER caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

03:4805/10/2021

Espresso Shot- Nerdy CX Stats

Espresso Shot- Nerdy CX Stats

Welcome to Customer Service Week! Here's episode 1, Nerdy CX Stats! caffcx.blogspot.com --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

03:2105/10/2021

KIFS

KIFS

Today we talk about the importance of keeping CX simple. Blog: https://caffcx.blogspot.com/ --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

07:4418/09/2021

Introduction to the Podcast

Introduction to the Podcast

Hey! Welcome to the first episode of Caffeinated CX! Your go to for highly caffeinated CX tips, tactics, and strategies. Built for Contact Center Agents, Team Leads, Supervisors, and Managers/Directors. Let's start a CX Rebellion.  Follow me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Follow the Blog: https://caffcx.blogspot.com/ --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

09:5813/09/2021