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Corporate Legal Operations Consortium
Join host Jenn McCarron, a legal ops trailblazer and a distinguished CLOC Board Member, as she dazzles listeners with in-depth conversations about tech, transformation, and the meaning of life. Tune in to CLOC Talk weekly to discover thought leaders hailing from corporate law departments, law firms, legal technology enterprises, legal services firms, consulting services providers, and academia. You may just find the meaning of life.
BONUS: Introducing the new CLOC DEIB Council
On this episode, Jenn sits down with fellow CLOC Board member and Head of Legal Operations at Delta Airlines, Laura Dieudonne, HRM AAS, to announce CLOC's inaugural Diversity Equity Inclusion and Belonging Council. This council will be led by Laura and consists of 14 volunteer members who share a common ethos, boldly pursuing equity internally at CLOC and externally in our legal ops ecosystem.Special thanks to all of our guests on this episode, Mark Allen, R. Shawn Gross (he/him), and Kunoor Chopra. The CLOC EMEA summit is right around the corner! Don't forget to get your passes to this incredible event! Tickets are on sale now at CLOC.org.
24:5409/08/2023
That Tech Stack Life
Do you have a tech stack? Do you want one?In this episode, host Jenn McCarron and co-host Tommie Ferreira get technical with the Sr. Director of Legal Operations at Microsoft, Tom Orrision. Learn about Tom's insane Microsoft tech stack, and why you probably don't need all the things they have. If you haven't already, get your passes to CLOC EMEA 2023 in London this September 18th - 19th. Early bird pricing is still in effect until August 15th, 2023.
26:1303/08/2023
J-to-the-OG with the Legal Ops Podcast
In this episode Jenn sits down with the OG's of the legal ops industry podcast space, Alex Rosenrauch and Elliot Leibu to discuss the state of the state of legal operations. They share about an inspired train ride in 2019 after the CLOC Australia Institute (yes that's a thing!) where the idea for their podcast was born. Jenn gets the full rundown on what they are seeing in the space and where they think the future of legal is ops going!If you haven't already, get your passes to CLOC EMEA 2023 in London this September 18th - 19th. Early bird pricing is still in effect until August 15th, 2023.
26:1727/07/2023
Real Talk with Mary O'Carroll Vegas Edition
Mary O’Carroll, Chief Community Officer at Ironclad, and CLOC Talk host Jenn McCarron catch up with a real talk session in Vegas at CGI 2023. With these two, what happens in Vegas, does not stay in Vegas. In this episode, we talk to Mary about her standing-room-only sessions at this year's CLOC Global Institute, and why she's pumped about how generative AI will disrupt legal for the better. You don't want to miss this catch-up between two legal ops icons.Thank you to our sponsor for this episode LegalBillReview.com. Listeners across the pond, have you bought your tickets to EMEA yet? Early bird pricing is in effect!! Register Here!!
27:2620/07/2023
Transforming with Baratunde Thurston
This week we join host Jenn McCarron as she debriefs with keynote speaker, podcast host, and activist Baratunde Thurston on the topic of transformation.Those of us who work in legal operations deal with professional and corporate transformations daily. In this super honest conversation, Jenn and Bartunde reflect on their personal transformations that began with the shutdown in 2020 and how they are moving forward after all that change.Check out Bartunde's podcast How to Citizen wherever you get your podcasts.Special thanks to our sponsor KPMG. Find them at www.kpmglaw.com
31:4113/07/2023
Smarter, Not Harder: Navigating Wellness in Legal Ops
In this week's episode host Jenn McCarron, Director of Legal Operations and Technology at Netflix, sits down with Brian Meegan, Director of Sales and Marketing at ProSearch. to chat about wellness at work. Brian reveals how ProSearch measures and analyzes the staff's experience with their products and designs solutions to improve their happiness and engagement. This progressive approach, utilizing technology, data, and social science, showcases a glimpse into the future of work. People managers this is a must listen. Many thanks to ProSearch for sponsoring Wellness at CGI 2023.
14:0406/07/2023
The Dark Night of the Soul LIVE from CGI 2023
Welcome to season two of CLOC Talk! Today's episode comes at you LIVE from the CLOC Global Institute (CGI) main stage.Join host Jenn McCarron, Director of Legal Operations & Technology at Netflix as she goes deep into the dark night of the soul with panel guests Virginia Griffith of LegalBillReview, Jennifer Mattson of Nationwide, and Carl Morrison of modCounsel.This episode is sponsored by LegalBillReview.
46:0329/06/2023
Hold That Thought! BRB
Legal Ops HEROS. How about that CLOC Global Institute? Have you recovered yet? Our host Jenn McCarron drops in for a quick update on the next season of CLOC Talk.🐙 CLOC INSTAGRAM🕺🏻 JENN INSTAGRAM
00:4826/05/2023
Morning Meditation #3 -Wisdom and Discernment, Powered by Warrior One
Join us for a peaceful start to your day with Morning Meditations, hosted by Warrior One and Powered by the CLOC Talk Podcast.
16:5918/05/2023
Morning Meditation #2 - Cultivation of Happiness and Peace, Powered by Warrior One
Join us for a peaceful start to your day with Morning Meditations, hosted by Warrior One and Powered by the CLOC Talk Podcast.
17:4617/05/2023
Morning Meditation #1 - Focus and Wellbeing, Powered by Warrior One
Join us for a peaceful start to your day with Morning Meditations, hosted by Warrior One and Powered by the CLOC Talk Podcast.
17:2813/05/2023
Introducing the CLOC Talk Brand Remix v2
Tech, Transformation and The Meaning of Life. That is what CLOC Talk is all about. To celebrate CGI next week, we are updating our look. In this quick mini-episode, Jenn introduces our new look and sends a major shout-out to designer Stephanie Player.
02:2411/05/2023
Please Welcome Our AI overlords
Jenn catches up with MIT-educated product developer and friend Dave Bredesen about the future of AI. Dave has some new thoughts about large language models and how they may change how we work in the future. Spoiler Alert: It's awesome.
38:5411/05/2023
The Magic of Collaboration
In this flashback to CGI 2022 compilation episode, Jenn, Tom, and Carl interview attendees in the hallway to share their learnings and experiences at the event. Themes from these conversations include vulnerability, the next-gen of leaders, and the value of in-person collaboration.
29:0304/05/2023
The Answer is Yes
On this episode, we're sliding into host Jenn McCarron's LinkedIn DM's and reading the juicy questions that you all are asking. Listen with us as we help our audience with their burning legal ops questions. We are 3 weeks away from CGI VEGAS!!! Don't miss out. Get your tickets today!!!
23:3927/04/2023
The Journey is the Destination
Host Jenn McCarron discusses the evolving Legal Ops career path with Co-host Tommie Ferreira, Head of Legal Operations at Cedar. The two discuss the unique journeys that helped them develop the skills that have brought them to their current roles. Later in the episode, the Director of Legal Operations at Cloud Software, Adrienne Schaal joins them to share her story.Don't forget to join us in Vegas for CLOC Talk Live at CGI 2023!!
32:0620/04/2023
Mentorship Moment
Marie Widmer, Senior Legal Operations Manager, Technology at Hubspot, slides into host Jenn McCarron's LinkedIn DM's for a legal ops pep-talk that leaves Jenn asking who was supposed to be mentoring who. Don't forget to buy your tickets to CGI Vegas 2023. On sale now!!
27:1513/04/2023
Legal Ops Learning Lab with Brian Tang
As we ramp up to CGI 2023 we join Jenn McCarron as she interviews Brian Tang, from the LITE Lab at the University of Hong Kong, in the moments after CGI 2022 wrapped.Brian takes us behind the scene of the LITE LAB and how the project got started. And we have to mention that Brian was the 2022 CLOC Legal Innovation in Operations (LIO) Project Awards winner. For more information about the 2022 CLOC LIO recipients and the project, visit: https://cloc.org/legal-innovation-operations-lio-project/
16:1106/04/2023
The Power of Vulnerability
Legal ops pioneer and leader Frances Pomposo joined host Jenn McCarron in the podcast lounge after her powerful CGI 2022 opening session. This dynamic duo discusses the power of vulnerability, the meteoric evolution of the legal ops industry, and what it so often comes down to - change management.
18:4530/03/2023
Salvation
Basha Rubin, CEO & Co-Founder at Priori Legal, and Jacqueline Schafer, CEO & Co-Founder of Clearbrief, join host Jenn McCarron and ca-host Tommie Ferreira to continue the conversation about the rise of the machines in legal operations and tech. These legal AI innovators ponder if AI just might be the salvation that all lawyers have been waiting for.
30:5923/03/2023
The Rise of the Machines
Thomson Reuters Senior Council, Raees Nakhuda, and Product Executive, Nick Vandivere join host Jenn McCarron and co-host Tommie Ferreira to discuss the evolving and changing landscape of Artificial Intelligence and Machine Learning. In their conversation, they debunk some misconceptions about AI and share real-world opportunities for machine learning.Thank you to Thomson Reuters for sponsoring this episode.
41:4416/03/2023
LIVE from New York! It's Legal Ops
This week we go on tour, with host Jennifer McCarron, Head of Legal Operations and Tech at Netflix, and CLOC Talk co-host Tommie Ferreira, Head of Legal Operations at Cedar, live from the CLOC stage in New York. Special thanks to our audience participants:Sandy Karow, Lewis Bretts, Matt Patel, and Stacy Walsh.And a very special thanks to our sponsors:Malbec, Brightflag, and Thomson Reuters We can't wait to see you all LIVE in person at CGI Vegas 2023. Register today!
42:0909/03/2023
How to Creative
Jo Vong, of Plaid, and Sheena Ferrari, of Zendesk, join Jenn in her studio to continue the conversation about how to feed your creative impulses while being a legal ops leader. In this casual legal ops chit-chat Jo, Sheena, and Jenn lay out the creative tools they use at work, the best chicken recipes, and why everything needs to be in the right place.
38:2002/03/2023
Across the Legal Ops Galaxy
Jason Barnwell, General Manager for Digital Transformation of Corporate, External, and Legal Affairs at Microsoft, and Jae Um, Founder & Executive Director at Six Parsecs, join CLOC Talk host Jenn McCarron to discuss a wide range of juicy legal ops topics. They cover everything from the difference between rules and principles to effective leadership styles and all the multitudes in between. This trio of industry thought leaders will have you going "Ah Ha!", "Oh Wow!" and "So True!" over and over again.
56:2415/02/2023
The Revolution Will Not Be Televised
David Cowen is a connector. For 20 years, he's connected major players across the legal industry. He is also the founder of SOLID. In today's episode of CLOC Talk, Jenn, and David discuss imposter syndrome and how you can stay inspired and curious in today's legal ops ecosystem. Check out SOLID here: https://www.solid.legal/
46:1409/02/2023
Inclusion: It's an Inside Job - A Conversation with Netflix's Director of Inclusion Strategy, Cristina Hernandez
Jenn McCarron interviews her colleague Director of Global Inclusion Initiatives & Insights at Netflix, Cristina Hernandez about her role and passion for inclusion in the workplace. Link to article Cristina mentions in the episode: https://hbr.org/2021/12/connect-with-empathy-but-lead-with-compassion
23:1101/02/2023
Authenticity & Creativity in Hypergrowth Legal Environments - 3 Legal Ops Leaders Reflect
Listen to legal ops leaders, Jenn McCarron, Jo Vong, and Sheena Ferrari discuss how they've leveraged creative outlets to inspire their work. The group also discusses how building confidence in showing up authentically has been a journey to fulfillment and success.
31:5726/01/2023
Scarred Not Scared – Leveraging Lessons Learned from CLM Failures
In this episode CLOC Talk host, Jenn McCarron is joined co-host Tommie Ferreira, Director of Legal Operations at Peloton Interactive. Jenn and Tommie sit down with Chad Aboud, a former General Counsel at an international tech company and Colin Levy, Director of Legal and Evangelist at Malbek and get real about the failures and pains along the CLM implementation path. Their discussion covers:Lessons learned from previous failed attempts Listening and understanding diverse perspectives and experiencesTranslating these experiences into a busines caseCelebrating successes and setting milestones along the wayThis episode is in collaboration with Malbek, a contract lifecycle management software provider.
43:3501/11/2022
Look How Far We've Come - Reflections on What Has Changed, and What is to Come for the Legal Ops Profession (Live from London)
As the CLOC EMEA Summit wraps, Jenn McCarron sits down with CLOC EMEA Leader and Board Member, Aine Lyons to reflect on the journey and what lays ahead for the legal ops community.Topics discussed include:The growth of the professionThe reality of driving changeMental wellbeingA special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
13:0701/11/2022
The Compassionate Leader - Preventing burnout with compassion, curiosity and community (Live from London)
Jenn McCarron sits down with global recruitment strategy leader, and self-described Neurodiversity Warrior, Colin Minto to discuss the importance of compassion and understanding for leaders moving us into the future. Some tips discussed include:Use curiosity paired with compassion as a tool to understand your colleagues' individual strugglesUnderstand people from an emotional index with active listening and empathy. Don't act alone! Get back to community, building it, contributing to it, and leveraging it when you need it. To learn more about Colin and his mission to support forward thinking organizations with their neurodiversity journey, please visit: www.doitdifferently.club A special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
35:2301/11/2022
Real Talk with Jenn & Mary - London Edition (Live from London)
Industry leaders, Jenn McCarron and Mary O'Carroll are back sharing their unfiltered thoughts and hot takes. Listen in to their chat on:What they're readingHOT TAKE: Where you should really startWhy lawyers hate CLMCareer pathsA special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
18:1501/11/2022
Riffing on Mics with Mike - What's Wrong with CLM and Learning to Fly at Altitude in Legal Ops with Innovation and Storytelling (Live from London)
Jenn McCarron sits down with Mike Naughton, Vice President of Marketing at legal tech startup, xMentium, to weave tales and tips on marketing, storytelling and reveal a slew of legal ops hot tips for success. Key takeaways include:The role of language in contractingMeeting Lawyers where they are, and wrapping service layers around the restTake risks, take a point of view, take a guess, keep your innovation cycle times short and your read outs loudA special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
18:3501/11/2022
Hallway Conversations - Favorite Swag to Key Lessons Learned (Live from London)
Co-Hosts Nick Cranfield and Jenn McCarron take you around the CLOC EMEA Summit hallways talking to attendees and sponsors. This episode will transport you to the center of the event action. Listen in to hear attendees discuss their favorite take-a-ways, both learning and swag. A special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
41:2301/11/2022
To Go Far, Go Together - Building Long-term Relationships with Your Outside Counsel (Live from London)
Co-Host, Nick Cranfield discusses a genuine partnering approach that is needed to make a success of delivering innovative legal services with David Halliwell and Michael Zollner of Pinsent Masons Vario. Together they discuss:The market shift from transactional to transformational client and counsel relationshipsEstablishing long-term plans and goals togetherSigns of successful relationshipsA special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
20:0601/11/2022
Set Up for Success - Foundations of a Triumphant Legal Ops Career (Live from London)
Jenn McCarron sits down with Legal Ops 101 speaker, Adam Becker and attendee, Camilla Berglund to discuss easy and early wins for the new legal ops professional. Their conversation covers:The objective of CLOC's Legal Ops 101 foundational trainingLeaning in and learning from the legal ops communityLeveraging small moments to demonstrate your expertiseA special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
13:3501/11/2022
Driving Adaptable Change Through Storytelling (Live from London)
Jenn McCarron leads the opening session at the 2022 CLOC EMEA Summit discussing the art of storytelling in professional contexts with Maurus Schreyvogel and Emer Kelly. Listen to the group discuss driving change through a narrative arch.Act I - The Characters: Getting to know your protagonists and influencers.Act II - The Conflict: Understanding the and the hesitations.Act II - The Resolution: Offering a solution that leads to better outcomes for your characters.A special thank you to our CLOC Talk Live from London sponsors, Pinsent Masons.
41:2001/11/2022
We are All Scientists - A Conversation with the VillageMD Legal Department
In this episode CLOC Talk host, Jenn McCarron is joined by new co-host Tommie Ferreira, Director of Legal Operations at Peloton Interactive. Jenn and Tommie sit down with VillageMD’s General Counsel, Wendy Rubas and members of their legal operations team, Legal Ops Lead, Demetrios Kirvassilis and Contracts Manager, Mical Tesfazghi Yibrah to discuss how they’ve built a team with diverse skill sets that have directly contributed to their success as a new legal ops function.
42:4301/09/2022
Leveraging Entity Management Software for the Legal Ops Role
In this episode, CLOC Talk host, Jenn McCarron, is joined by Carl Morrison, Director of Legal Operations and the Cosmopolitan Las Vegas, Tom Stephenson, Director of Legal Operations at Credit Karma and Kyle Marks, Director, Customer Success at Athennian. They discuss why legal operations professionals can leverage a tech stack, and why entity management software should play an integral role in that tech stack.This episode is in collaboration with Athennian, an entity and subsidiary management software provider.
40:4418/07/2022
CLOC Talk Special Preview of the CLOC Global Institute Digital Experience
This special teaser episode includes highlights from several episodes in the 2022 CGI Digital Experience. CLOC Talk host Jenn McCarron, member of the CLOC Board of Directors and Director of Legal Operations and Technology at Netflix, is joined by guest co-hosts Tom Stephenson, Director of Legal Operations at Credit Karma and Carl Morrison, Director of Legal Operations at the Cosmopolitan Las Vegas, to interview speakers and attendees at the 2022 CLOC Global Institute in Las Vegas. Conversations covered a wide range of topics from tech implementations to key leadership skills for effective change management. Want to hear more? Check out the CGI Digital Experience package to access the full lineup of engaging conversations! This sample episode includes clips from interviews with the following legal industry thought leaders: Frances Pomposo, Senior Director Legal Operations & Chief of Staff to General Counsel at Workday Troy Dunham, Senior Director of IT Applications Legal & GRC at ServiceNow Andrew Brereton, Vice President Legal Operations at ServiceNow Jacklynn Pham, User Experience Designer Jason Barnwell, General Manager for Digital Transformation of Corporate, External, and Legal Affairs at Microsoft Jae Um, Founder & Executive Director at Six Parsecs
09:2127/06/2022
The Art of the Possible Episode 3: The Evolution of Matter Management and How to Leap-Frog Your Strategy
This episode is the final in a 3-part series we are releasing in collaboration with EY Law titled “The Art of the Possible”. In this conversation CLOC Talk Host, Jenn McCarron is joined by Eric Elfman, CEO at Onit, and Duc Tran, Senior Manager, EY Law – Legal Function Consulting, where the discuss they evolution of matter management and how legal teams can successfully implement and leverage it across departments.
32:2204/04/2022
The Art of the Possible Episode 2: Enterprise CLM - Practical strategies for improving business performance
This is episode 2 in the 3 part mini-episode series CLOC is releasing in collaboration with EY Law, titled The Art of the Possible.In this episode, CLOCTalk host, Jenn McCarron is joined by Barb Rogers, Vice President Global Contracts at Honeywell, and Kyle McNeil, EY Americas CLM Leader, where they discuss strategies for implementing an enterprise contract lifecycle management system including including how to have impact, where to start, and common roadblocks. A special thank you to EY Law for developing and supporting this series.
36:1023/02/2022
The Art of the Possible Episode 1: How the Delivery of Legal services has Evolved in 2020 & 2021
This is episode 1 in the 3 part mini-episode series CLOC is releasing in collaboration with EY Law, titled The Art of the Possible.In this episode, CLOC Talk host, Jenn McCarron discusses how the delivery of legal services has evolved throughout 2020 and 2021 with guests Kristi Gedid, Managing Director at EY Law - Legal Function Consulting and Alex Su, Head of Community Development at IronClad.A special thank you to EY Law for developing and supporting this series.
26:2325/01/2022
Special Episode - How to Fail Fast and Pivot
This special episode of CLOC Talk includes a sample of the hit 2021 Virtual EMEA Summit Session, How to Fail Fast and Pivot: Lessons from the Legal Ops Front Lines. In this honest and impactful session, CLOC Talk host Jenn McCarron, Michael Grupp, Dan Yi, and Maurus Schreyvogel all shared a key moment of failure and how they learned and grew from it.
34:5510/11/2021
Progress Not Perfection - The Challenges and Opportunities of Leading Legal Ops in a Small Legal Team
The legal ops profession has gained a reputation for being the scrappy, “make it happen” role within a legal team. This can have a major impact on small legal departments. In this episode of CLOC Talk, we explore challenges, opportunities, and advice for Legal Ops leads on demonstrating value. Join host Jenn McCarron in conversation with Stephanie Sciullo, Vice President & Chief Legal Officer at MSA Safety and Mateo Sanchez, Legal Operations Specialist at Clorox as they discuss inspirations, failures, and wins while driving change in their small legal teams.
45:4530/08/2021
Special Episode - 2021 State of the Industry Discussion
This special episode includes a sample from the 2021 CLOC Global Institute State of the Industry session. CLOC Talk Podcast Host, Jenn McCarron, leads a discussion with CLOC board members Aine Lyons and Lisa Konie to discuss trends, thoughts, and insights from the state of the industry annual survey recently concluded with CLOC members. You can catch the full session on the CLOC YouTube channel.
43:3822/06/2021
Launching the New Ecosystem Community: Why CLOC? Why Now?
In Febraury 2021, CLOC launched a major transformational initiative inviting the entire legal ecosystem to join CLOC and be part of the movement to progress the business of law. Jenn McCarron, Director of Legal Operations & Technology at Netflix sits down with Mary O'Carroll, CLOC Board President and Director of Legal Ops at Google and Betsi Roach, Executive Director at CLOC to dig into what this means, how it came about, and why it matters.
17:0812/02/2021
"How Did You Get Here”?
In this episode, we are speaking with global leaders to hear their stories on how they got started in the Legal Operations field. A field that is multidisciplinary and draws professionals from various industries, roles, skills and educational backgrounds. Listen as Aine Lyons from VMWare and Kamala Vasagam from NBC Universal dive deep with Jenn McCarron from Netflix, sharing stories of light bulb moments of career success, how different their paths are from their childhood dreams, overcoming challenges, keeping balanced, and reflecting on the skills needed to drive success not only in ops but the entire legal industry.
35:0025/10/2020
The CLOC Core 12 - What is it, what’s changed, and how do I apply it?
Legal operations is a fast-moving, evolving, and varied discipline. To be effective, legal operations leaders must engage in various areas – from setting budgets, to selecting priorities, to leveraging technology, and others. Listen as members of CLOC’s Board of Directors (Jason Barnwell, Mike Haven, Jenn McCarron, and Mary O’Carroll) discuss our revised framework for practicing legal operations - the CLOC Core 12. Given that every company and team has its own unique needs, listeners will not only learn about the new core areas like project management, practice operations and business intelligence, but will also take away how the Core 12 can help develop and advance your strategy and tactics to create more value for your organization.
36:1825/06/2020