It's another fascinating episode of the CanadianSME Small Business Podcast! Dive in as we sit down with a true trailblazer in technology and entrepreneurship, Tom Heiber. As the founder and CEO of Heitech Software Solutions, Tom brings over two decades of rich expertise in IT. Renowned for his visionary leadership, Tom's contributions to software development, strategic planning, and team leadership have set him apart in the industry.In this episode, we venture deep with Tom into the intricacies of technology, entrepreneurship, and ethics. His journey isn't just about technological advancements, but also about positively influencing society and leading a life imbued with passion and purpose.Key Highlight Points:Tom Heiber sheds light on the growing interest in this technology.The ethical approach of Heitech Software Solutions in AI development.Tom's strategies for navigating today's competitive environment.Insights from Tom's vast experiences in the dynamic IT world.Tom's predictions on upcoming trends in the field.A deep dive into this crucial intersection with Tom.Tom Heiber's invaluable insights into the world of technology, business, and ethics are pivotal for anyone keen on these domains. We're excited to see what innovations and paths he'll pioneer next.We express our deepest gratitude to Tom Heiber of Heitech Software Solutions. Our thanks also extend to our phenomenal partners: RBC, our supportive banking collaborator; UPS, ensuring we connect with audiences globally; and Xero, ensuring our financials are spot-on.For more such insightful episodes, hit the subscribe button at https://canadiansme.ca/subscription/.  Let technology spark your entrepreneurial zeal, and remain informed in the dynamic realms of business and tech. 

Dive into a fresh episode of the CanadianSME Small Business Podcast, where our focus turns to revolutionizing legal processes for entrepreneurs. Our guest for this episode is Shane Murphy, CEO of Ownr, an innovative venture that’s simplifying the way businesses manage their legal needs. Shane brings nearly a decade of legal expertise and a passion for technology-driven solutions to the table, ready to shed light on making legal compliance accessible for all business owners.Key Highlight Points:Shane discusses the motivation behind Ownr’s survey, delving into what spurred the initiative and the goals they aimed to achieve through this critical data collection about Canadian entrepreneurs.Despite cash flow concerns, a sense of rising optimism prevails among small business owners. Shane is poised to unpack the reasons behind this positivity and how businesses are creatively overcoming financial hurdles.With technology being a cornerstone for over two-thirds of small business owners, Shane explores its multifaceted role as a tool and an educational asset, transforming the entrepreneurial landscape.Addressing the trend of individuals launching businesses later in life, Shane speaks to the unique contributions and challenges that seasoned entrepreneurs introduce to the small business sector.Reflecting on the survey finding that many business owners lack formal education yet succeed, Shane touches on the implications for aspiring entrepreneurs and how they can navigate the industry with limited resources.In response to the survey insights, Shane offers sage advice for small business owners striving to excel, especially those grappling with cash flow and rising operational costs.We’re grateful to Shane Murphy, CEO of Ownr, for his invaluable insights today. His expertise has shone a light on the pathways to simplifying legal hurdles for business owners across the spectrum.A special thanks goes out to our partners – RBC, UPS, and Xero. Their unwavering support enables us to bring you these compelling conversations week after week.For listeners who seek to stay informed with cutting-edge discussions like this, be sure to subscribe at https://canadiansme.ca/subscription/.  Here's to empowering your business journey with knowledge and strategies that matter.

In this latest episode of the CanadianSME Small Business Podcast, we had the privilege of hosting Taylor Trecroce, a key figure in business development at the Sault Ste. Marie Innovation Centre. Taylor, as the Director of Business Services, brings a wealth of knowledge in supporting and nurturing small and medium-sized enterprises. His role is pivotal in reviewing business plans, offering strategic advice, and guiding businesses through the commercialization process. With a strong background in business administration, marketing, and economics, coupled with certifications in business modeling and incubation, Taylor is well-equipped to foster the growth of entrepreneurs in Northern regions.Key Highlights:Taylor discusses how the Sault Ste. Marie Innovation Centre aids small businesses, focusing on the science, technology, and innovation sectors, and the unique strategies employed for their success.Insights into the early stages of business development, with practical advice and resources available for entrepreneurs with innovative ideas.The importance of creating communities of practice and the mutual benefits of nurturing relationships between start-ups and the broader community.Effective approaches and strategies in business modeling that Taylor recommends to entrepreneurs for refining their business models.An exploration of the unique opportunities for individuals and businesses in Northern regions and the contribution of the Innovation Centre to their growth.Details about the upcoming event aimed at inspiring innovation among individuals and businesses, with a glimpse of what attendees can expect.- - - - We extend our heartfelt gratitude to Taylor Trecroce for joining us and sharing his invaluable insights, and for the remarkable work being done at the Sault Ste. Marie Innovation Centre in championing small businesses and fostering innovation, particularly in Northern regions. A special thank you to our partners, RBC, UPS, and Xero, for their unwavering support in making this podcast possible. To our listeners, remember, small businesses are the pulsating heart of innovation. With the right guidance and resources, they possess the transformative power to shape our world. Keep dreaming, keep innovating, and until our next episode, stay tuned for more empowering conversations about the world of small business. Don't forget to subscribe for more inspiring content at https://canadiansme.ca/subscription/. 

Step into our newest episode as we host the remarkable Agapi Gessesse. Serving as the Executive Director of Toronto's CEE Centre for Young Black Professionals, Agapi stands as a beacon of change and empowerment. Episode Highlights:- Delving into the heart and vision of the CEE Centre for Young Black Professionals.- An insight into the unmatched support and opportunities the CEE Centre provides for Toronto's Black youth.- Unpacking the driving forces and impacts of the "Black Youth Can" and "Who I Really Am" campaigns.- An intimate glance at Agapi Gessesse's journey, emphasizing her unwavering commitment and the pivotal changes she champions.- - - - -Our profound thanks to Agapi for her generous insights. A shoutout to our cherished partners: RBC for bolstering small businesses, UPS for broadening business horizons, and Xero for decluttering entrepreneurial finance. We call upon our listeners to resonate with and champion the endeavors of the CEE Centre, playing their part in catalyzing positive community transformation.

It's another enriching episode of the CanadianSME Small Business Podcast. Dive deep with us into the realm of community-based financial empowerment, led by the insights of two revered personalities from Alterna Savings. Known for its standout commitment to entrepreneurs and small businesses, Alterna Savings consistently carves its niche in the financial arena. With us are Jean Barrett, Manager of Alterna Savings' Community Microfinance Program, and Mary Achebe, Credit Officer. Their combined experience surpasses 25 years in banking, accentuated by an unwavering devotion to community microfinance.Key Highlight Points:Discover what makes Alterna Savings stand out in the financial world, offering much more than just traditional banking services.Understand Alterna's 'hands-up' philosophy in their Community Microfinance Program, a transformative strategy enriching numerous entrepreneurs.Explore the distinct groups Alterna’s Community Microfinance Program ardently aims to empower and support.Get to know about the holistic array of support that Alterna offers to entrepreneurs, making sure they're well-equipped for success.Learn about Alterna's cutting-edge products, services, and support structures, all designed to facilitate the dreams of small business owners.Guidance for the enthusiastic entrepreneurs keen on tapping into the vast potential of Alterna's Community Microfinance Program.We express our deepest appreciation to both Jean and Mary for gracing this episode and sharing a goldmine of insights about Alterna Savings and its Community Microfinance Program. The commitment Alterna shows to championing small businesses and entrepreneurs is palpable and commendable.Huge thanks to our amazing partners who make this podcast a reality: RBC, our banking stalwart always at the forefront in supporting Canadian SMEs; UPS, our shipping partner ensuring seamless business connections, and Xero, simplifying financial intricacies for businesses nationwide.For those hungry for more insights, wisdom, and stories, subscribe at https://canadiansme.ca/subscription/.   Let's harness the combined power of tech and human expertise to enlighten and inspire your entrepreneurial aspirations.

In this episode of the Small Business Podcast, we delve deep into the realm of leadership and the transformative concept of peer-to-peer learning. We are privileged to host Mr. Leon Goren, CEO of PEO Leadership, whose innovative approach to leadership has been instrumental for top-tier companies from Alcon to Crayola and Nestle. As we unpack the intricacies of peer-to-peer leadership groups and their pivotal role in today's ever-evolving business world, Leon takes us through his remarkable journey, sharing insights from the vantage point of his influential platform.Key Highlights:His professional background and the inspiration behind PEO Leadership.The critical importance of peer-to-peer leadership groups in the modern business landscape.A comparative insight into how peer-to-peer leadership groups stand out from traditional leadership development initiatives.The secret behind PEO Leadership's emphasis on trust and collaboration, the pillars of a successful leadership community.Leon's insights into the most pressing concerns that SME CEOs are grappling with today.A glimpse into how SME CEOs are strategically embracing and adapting to the rapid digital transformations and the surge of emerging technologies.We'd like to express our profound appreciation for the wisdom he shared. We also extend our gratitude to our steadfast partners: RBC for their financial guidance, UPS for seamless operations, and Xero for keeping our financials streamlined. For a treasure trove of such inspiring dialogues, consider subscribing at https://canadiansme.ca/subscription/

In this latest episode of the Small Business Podcast, we sit down with Christopher Doyle, the Managing Director of Nextdoor Canada. Known as the go-to community-driven neighborhood network, Nextdoor is on an admirable mission to build trusted relationships, spread kindness, and facilitate valuable exchanges between neighbors. Under Christopher's adept leadership, Nextdoor Canada is making significant strides in growth marketing, ensuring that small businesses countrywide benefit from this unique platform. Dive in with us as we discuss the role of Nextdoor during the back-to-school season and explore how the ethos of human connection shines bright, especially during significant transitional times.Key Highlights:Nextdoor Canada Defined: Unraveling the mission and vision behind the community-driven platform.Back-to-School Vibes: How are Canadian communities preparing for this crucial transition?Role of Nextdoor in GTA: What's the platform's impact during the back-to-school season in the Greater Toronto Area?The Essence of Human Connection: Unearthing how this central ethos is even more prominent on Nextdoor during pivotal seasonal changes.Trending Topics on Nextdoor: Get the scoop on the hottest back-to-school subjects catching everyone's attention.Community Support Tips: Christopher's top recommendations for communities to help each other more effectively during transitions.The Future of Nextdoor Canada: Sneak peek into the exciting features planned to boost community engagement.

In this latest episode of the Small Business Podcast, we dive deep into the pivotal realm of the digital landscape with a special guest, Meghan Graham. As the Manager of Marketing Communications and Digital at CIRA - The Canadian Internet Registration Authority, Meghan's expertise extends beyond just promoting the .CA domain. She's here to enlighten us on the importance of a robust online presence and how businesses can navigate the digital world with confidence and professionalism.  Key Highlights: Online Presence: The vital importance of businesses and individuals establishing an online presence beyond social media. Brand Credibility: How having a dedicated website can boost a brand's professionalism compared to just social media profiles. Online Identity: The role of a website as the central online identity and how social media can enhance its visibility. Domain Significance: The impact of domain name and extension on branding and discoverability. Choosing .CA: The advantages of Canadian entities opting for a .CA domain over other extensions. Crafting Domain Names: Strategies and insights on creating a memorable and effective domain name, including potential challenges to be aware of. 

In our recent episode of the Small Business Podcast, we welcome the esteemed María Luisa Boyce, Vice President of International Policy for Global Public Affairs at UPS Canada. With an illustrious 25-year journey in international trade, customs, and cross-border business, María Luisa's insights are invaluable. Our discussion centers on the groundbreaking Women Exporters Program, a global initiative reshaping the landscape for women entrepreneurs not just in Canada, but globally. We delve into its origins, its growth trajectory, and its pivotal role in addressing gender disparities in education and export participation. Furthermore, we explore how this initiative significantly amplifies the financial success of women-led businesses.Key Highlights:María Luisa's 25-year expertise in international trade and her aspirations for a gender-inclusive future.The inception and driving vision behind the Women Exporters Program.The program's proactive approach to addressing challenges women - entrepreneurs face in education and international trade.Insights into the tangible upliftment in the financial performances of women-owned businesses, attributed to this initiative.The success stories and long-term vision of the Women Exporters Program.Our time with María Luisa Boyce was a deep dive into the world of women in international trade. Her dedication to empowering women entrepreneurs shines through, and we're inspired by her vision. Our sincerest thanks go out to our partners: RBC for their consistent financial support, Xero for their top-tier accounting solutions, and a special nod to UPS for not only being a reliable shipping partner but also for their pioneering efforts with the Women Exporters Program. To all the women entrepreneurs tuning in, take heart in María Luisa's encouraging words; the expansive realm of international trade is ripe with opportunities for you. As we anticipate the future impact of the Women Exporters Program on Canadian business, we cheer on UPS and Startup Canada in their endeavours. For those hungry for more inspiring dialogues, remember to subscribe at https://canadiansme.ca/subscription/. Until our next rendezvous, stay driven and keep soaring.

In the latest episode of the Small Business Podcast, listeners are taken on a journey through the dynamic fintech landscape, where the transformative potential of small businesses stands front and center. Guest Ryan Rego, transitioning from an academic role at Western University's Ivey Business School to leading fintech maverick Plooto, unravels how small businesses are creating ripples in the financial sector.  Key Highlights: Plooto's Role in Partnerships: The episode delves into the challenges businesses face while navigating the intricate landscape of technology app partnerships and highlights crucial elements to prioritize in decision-making. Evolution of Payment Automation: Ryan discusses the metamorphosis of payment automation, emphasizing its shift from a supplementary tool to an essential one. The conversation also touches upon the tangible advantages this automation brings in terms of elevating efficiency and productivity levels. Innovation vs. Performance in Fintech: A compelling segment on the fintech sector’s balancing act: fostering groundbreaking innovation while ensuring unwavering, consistent performance.

In our latest episode of the Small Business Podcast, we're joined by the illustrious Anton Tchernikovsky, a leading figure in the sphere of Microsoft Dynamics 365. With a multifaceted experience that has seen him influence sectors from InsurTech and FinTech to Gaming and the Public sector, Anton has consistently championed the power of software technologies in bringing transformative shifts to businesses.  Key Highlight Points: A deep dive into why it’s crucial for SMBs and how it differs from the tech landscape of larger corporations. Discussing the indispensable applications, such as CRM, marketing tools, accounting software, and reporting platforms, that can drive monumental business growth. Unpacking the world of industry-specific software solutions like ERPs, inventory, and project management tools with a spotlight on Anton's top picks. An exploration into the transformative role AI plays in the small business tech ecosystem. Valuable guidance for SMB owners on initiating their tech journey, ensuring optimal returns on their tech investments, and seeking potential governmental support.

In our newest episode of the Small Business Podcast, we're shining the spotlight on Money Management – and not just from the CRA's perspective. Dive in as we explore this tool for profound business insights. For this deep dive, we're joined by Daryl Ching, the visionary founder of Vistance Capital Advisory. As an alumnus of Western's Honors Economics Program and with a rich decade in investment banking, Daryl's expertise ranges from structuring mammoth transactions at RBC Capital Markets to crafting financial statements for small enterprises. His vast real-world experience makes him an authority on impactful financial management.  Key Highlights: An in-depth look at Money Management as a pivotal business tool. Daryl's impressive journey from Western’s Honors Economics to investment - - banking. Real-life experiences from multi-billion dollar deals to small business financial nuances. Exclusive insights on effective financial management strategies.

Welcome to the latest and most captivating episode of the Small Business Podcast! We are truly honored to have Yu Qi Sun, the Key Account & Partnership Manager at Shoplazza, as our esteemed guest. She brings a wealth of expertise in the field of artificial intelligence, and in this enlightening conversation, we dive deep into how AI is reshaping the landscape of businesses and e-commerce.  Key Highlights: Upcoming Features and Industry Vision: Explore the future of e-commerce and how AI is shaping entrepreneurship on the horizon. AI's E-commerce Revolution: Discover concrete examples of how Shoplazza is at the forefront of utilizing AI to reimagine e-commerce, offering personalized experiences for both consumers and entrepreneurs. Shoplazza's AI Initiatives: Learn about the initiatives Shoplazza has embraced to harness the power of AI and how this has positively impacted entrepreneurial ventures on their platform. Success Stories: Yu Qi Sun shares a compelling case study showcasing the pivotal role Shoplazza's AI tools played in transforming a traditional business into a thriving online success story. AI for SMEs: Gain valuable insights into how small and medium-sized enterprises can incorporate AI into their business strategies to remain competitive in the ever-evolving digital landscape. Future Trends and Challenges: Yu Qi Sun provides her expert foresight into the key trends and challenges at the intersection of AI and entrepreneurship in the next 5-10 years, offering guidance on how businesses can effectively prepare for these changes.

In this special October edition of the Small Business Podcast, we dedicate our focus to Small Business Month in Canada, a period where we applaud the driving forces of our economy: the small businesses. These entities stand as pillars of our economic fabric and as the lifeline of our communities, fostering innovation, employment, and expansive growth. As we explore this realm, we are honored to have the company of The Honourable Rechie Valdez, the newly appointed Small Business Minister of Canada. Minister Valdez's story is one of determination and inspiration, transitioning from her early days in Zambia to becoming the first Filipino-Canadian woman elected as an MP and then furthering her journey into the Cabinet. With her entrepreneurial spirit, media acumen, community advocacy, and extensive background in diverse sectors, Minister Valdez embodies a holistic approach to her new role. Throughout our discussion, we deep dive into her personal journey, the challenges and priorities in supporting small businesses post-pandemic, the exciting updates on Canada Emergency Business Account (CEBA), strategies for business growth and innovation, her plans to address common challenges faced by SMBs, and her vision for collaborative approaches with other government entities.Key Highlight Points:Minister Valdez reflects on her personal and professional paths that have culminated in her becoming the Minister of Small Business.Insights into how small businesses can be aided during these challenging times, informed by the Minister's diverse experiences.Minister Valdez elucidates on the recent updates regarding CEBA repayments and its implications for small business owners.Exploring strategies and initiatives aimed at propelling SMBs towards greater heights.A deep dive into the Minister's approach to tackling issues related to capital, workforce, and technology for SMBs.Understanding how Minister Valdez envisions working alongside other government departments for a holistic upliftment of small businesses.Valuable advice from the Minister to budding entrepreneurs and SMB owners navigating the current business landscape.Our enriching dialogue with Minister Valdez has been an enlightening experience, offering a plethora of insights for our entrepreneurial listeners. A heartfelt thank you to Minister Valdez and to our audience for their continued patronage. We also express our gratitude to our steadfast partners - RBC, UPS, and Xero. For those who share our passion for entrepreneurial stories and insights, please subscribe and stay tuned at https://canadiansme.ca/subscription/. Here's to the indomitable spirit of Canadian entrepreneurship!

In this episode of the Small Business Podcast, we navigate the complex world of real estate investment, focusing on the transformative intersection of technology and real estate. Ivailo Ivanov, our esteemed guest, is more than a seasoned real estate investor in Toronto's bustling market. He's a tech visionary with a strong foundation in finance and accounting, honed at the University of Western Ontario and enriched by his time at Bank of America Merrill Lynch. As we discuss, Ivailo has transitioned from finance to helming a thriving software development firm in Toronto. Central to our conversation is his latest venture, Rentius, a platform that promises to redefine the dynamics between landlords and tenants in Ontario. Throughout our chat, we explore:Ivailo's journey from finance to pioneering the real estate tech space and the inspiration behind Rentius.The influence of his extensive financial background on Rentius' design and features.Rentius' commitment to addressing the core concerns of both landlords and tenants, especially in the Ontario rental landscape.Predictions on the future of property management platforms and forthcoming enhancements to Rentius.Drawing from his experience in both the finance and real estate sectors, Ivailo shares invaluable advice for aspiring tech entrepreneurs.To cap it all, this enlightening conversation with Ivailo underscores the immense potential of innovation in the modern world. To cap it all, this enlightening conversation with Ivailo underscores the immense potential of innovation in the modern world.A big thank you to our exclusive banking partner, RBC, our trusted shipping partner, UPS, and our go-to accounting software partner, Xero. Their unwavering support allows us to bring you these enriching conversations with industry trailblazers. For more insightful content, consider subscribing at https://canadiansme.ca/subscription/

In the latest episode of the Small Business Podcast, we are privileged to host Roula Badis, the visionary founder of Roula Badis Coaching from Montreal. A beacon of hope in life and business coaching, Roula enlightens us with her philosophy rooted deeply in inner transformation and unyielding commitment. Throughout our conversation, we dive deep into the intricacies of coaching, understanding the layers of self-awareness, and uncovering the adventures of entrepreneurship. Roula passionately shares her journey, revealing both challenges and victories, and discusses the core values and motivations that paved the way for her coaching venture.Key Highlights:Dive into Roula's compelling journey, learning about her challenges, victories, and the inspiration behind her rise in life and business coaching.Unveil the significance of self-awareness and dedication in the transformative process and its implications in personal and professional domains.Acquire entrepreneurial wisdom as Roula sheds light on essential strategies for budding entrepreneurs and the essence of building a prosperous enterprise.Gain insights into the world of coaching, understanding its profound impact on individuals, and its role in fostering heightened self-awareness.Learn about the foundational pillars of Roula Badis Coaching and how it distinguishes itself in today's competitive coaching landscape.Concluding another enlightening episode, our time with Roula Badis was truly insightful. Our gratitude is boundless not just to Roula for her treasured wisdom but also to our partners - RBC, UPS, and Xero for their unyielding support. For those who found resonance with today's conversation and are yearning for more, don't hesitate to subscribe at https://canadiansme.ca/subscription/. Until we meet again, may your journey be filled with learning, growth, and inspiration.

In the latest episode of the Small Business Podcast, we dive deep into the world of business travel and its profound impact on professionals in the Canadian market. We are graced with the presence of Kristen Hrycoy, Senior Global Partner Business Manager at SAP Concur, who shares her insights. Drawing from her vast experience, Kristen touches upon the changing dynamics of travel, how businesses are optimizing their travel programs, and the resulting career growth opportunities for employees. A pivotal part of the discussion is the recent survey by SAP Concur, which highlights the nuances of declining business travel and its implications on Canadian business travellers' careers.Key Highlights:Kristen Hrycoy from SAP Concur as the episode's esteemed guest.Exploration of the influence of business travel on Canadian professionals.Adapting to the shifting landscape of the travel industry.Strategies employed by businesses to refine travel programs.Interconnection of business travel and career progression opportunities.Detailed discussion on SAP Concur's survey and its findings on the effects of reduced business travel.This episode has been a treasure trove of insights into the realm of business travel in Canada. Our deepest appreciation to Kristen Hrycoy for illuminating this complex topic with her expertise. A special mention to our partners: RBC, for banking support; UPS, for managing logistics seamlessly; and Xero, for efficient financial management. For those keen on more such entrepreneurial stories and insights, remember to subscribe at canadiansme.ca/subscription. Here's to the vibrant spirit of Canadian entrepreneurship!

In our recent episode of the Small Business Podcast, we sit down with the dynamic Lisa Taylor, the President of Challenge Factory. An acknowledged expert, seasoned speaker, and prolific columnist, Lisa has championed the cause of talent equity, demographics, and workforce strategy. With her profound experience in corporate leadership combined with her passion for career development, she brings forth the compelling narrative of veterans being the untapped reservoirs of talent in today's workforce. During our discussion, Lisa shares the ethos behind Challenge Factory, unravels the unique attributes that make veterans invaluable in the job market, provides her insights into the shifting workforce landscape, and paints a vivid picture of the future of work with a focus on tapping diverse talents.Key Highlights:The vision and mission driving Challenge Factory.The immense potential of veterans as a distinct talent pool in the modern workforce.Navigating the intricate web of talent equity intertwined with demographic shifts.Strategic approaches to harness diverse talents in an ever-evolving work environment.Lisa's forward-looking perspective on the next big waves in the workforce and how businesses can be prepared.Our conversation with Lisa Taylor illuminated the myriad possibilities of the future workforce. A deep note of gratitude to our partners, for they are the pillars supporting our endeavor. Special thanks to RBC for their consistent support, UPS for connecting us across boundaries, and Xero for their impeccable financial management. For those eager to dive deeper into such enriching conversations, do subscribe at https://canadiansme.ca/subscription/. Until our paths cross again, stay inspired, and always aim for the zenith.

In our latest episode of the Small Business Podcast, we navigate the complex and ever-evolving world of digital and retail payments, with the guidance of an industry stalwart, Nader Henin, the Assistant Vice President of Commerce at Interac. Nader's deep-rooted expertise in the field, coupled with his role at Interac, positions him uniquely to shed light on the ongoing transformations and innovations in payment solutions. As we delve into our conversation, we touch upon Interac's vision for the future of digital payments, the varied payment preferences across generations, the intricacies of maintaining transaction security in this digital age, the latest breakthroughs that Interac is bringing to the fore, and what the horizon holds for payment technologies and trends.Key Highlights:Gaining insights into Interac's overarching vision for shaping the digital payments landscape in Canada.Understanding how payment preferences differ across age groups and the resulting implications for the industry.Delving into the paramount importance of security in digital transactions and how Interac addresses these concerns.A look at some of the groundbreaking advancements from Interac that aim to elevate the payment experience for Canadians.A forward-looking perspective from Nader on the future of payment innovations and how businesses can stay ahead of the curve.Our exploration into the dynamic domain of digital and retail payments has been nothing short of enlightening, made even more enriching by the wisdom shared by Nader Henin from Interac. We extend our deepest gratitude to him for his invaluable insights. Furthermore, a special acknowledgment to our partners: RBC for their unwavering commitment to the growth of small businesses, UPS for their seamless delivery solutions, and Xero for making financial management a breeze for businesses. To those who are always on the hunt for more knowledge and insights, we recommend subscribing at https://canadiansme.ca/subscription/. Until our paths cross in the next episode, remain curious, inspired, and always aim high.

Joining us today is a true trailblazer in the sales arena, Evan Wolf, Reddit’s Head of Mid Market and SMB Sales for North America. With a proven track record of building powerhouse teams that drive remarkable business expansion, Evan brings a wealth of knowledge in sales strategy and technology. Not only is he a creative problem solver, but he's also a passionate storyteller who revels in the art and science of sales.In this episode, we sit down with Evan to explore the fascinating evolution of Reddit's advertiser landscape. Discover how Reddit's advertiser composition has transformed in recent years and the driving factors behind this shift. We'll also uncover the tailored offerings Reddit has in store for SME clients, along with the platform's strategic investments to enhance usability and efficiency for both new and existing clients within this dynamic segment.

In an exciting new episode of the CanadianSME Small Business podcast, we explore the future of generative AI with Vala Afshar, Chief Digital Evangelist at Salesforce. This episode uncovers the transformative potential of generative AI, its role in shaping the future of work, the ethical considerations, and much more. We also delve into the current landscape of AI in Canada, highlighting the rise in investments and the associated challenges.Key Highlights:Generative AI Unleashed: Vala Afshar gives an enlightening overview of generative AI, its potential to bring industry-wide transformations, and shares real-world examples of its significant impact.AI Investment in Canada: With reference to IDC statistics, Vala discusses the increase in Canadian AI investment, exploring the factors driving this trend, and the challenges in talent acquisition and data quality.Future of Work and Generative AI: The episode delves into how generative AI could alter the way we work, pinpointing industries or job roles that may witness remarkable transformations.Ethics and Trust in Generative AI: Vala shares insights into the ethical concerns around generative AI and offers guidance on how businesses can foster trust in their AI technologies.Salesforce's AI Endeavors: Hear about Salesforce’s initiatives in AI and generative AI, including their approach to ensuring ethical and responsible use.Advice on Adopting Generative AI: Vala provides invaluable advice for those considering generative AI adoption, detailing preparation steps for successful implementation.Special Acknowledgments: A heartfelt thank you to our banking partner RBC for their unwavering financial support, UPS for handling logistics with finesse, and Xero for meticulous financial management.Call to Action: Be sure to subscribe to the CanadianSME Small Business Magazine podcast. More engaging conversations are on the horizon, so don’t miss out!

Today, we have a very special guest with us, Erin Shea, the Senior Director, of North America Marketing at VistaPrint. With a wealth of experience in helping small business owners drive loyalty and success through branding and design, Erin is here to share her expertise and provide valuable insights for entrepreneurs looking to make their mark in the business world. 

In this insightful episode, we were honoured to host Steven Vanloffeld, CEO of eSupply Canada and an active advocate for Indigenous rights. Steven's inspirational journey, defined by resilience and innovation, reflects his Anishinaabe heritage. Delve into his significant contributions to Ontario's child welfare system, and learn about his leadership at eSupply Canada, the only Canadian franchise devoted to Indigenous community ownership. Steven shares his vision, challenges, unique opportunities, and invaluable advice for entrepreneurs seeking meaningful ties with Indigenous communities. This enlightening discussion underscores the vital role of Indigenous history, culture, and entrepreneurship in shaping modern society. Get inspired by Steven's extraordinary journey as a leader and advocate for Indigenous communities in Canada.Key highlights: A Deep Dive into Steven's Background: Explore Steven Vanloffeld's unique background as a proud member of the Anishinaabe community, his cultural heritage, and how this has shaped his career and advocacy for Indigenous rights.The Influence of Diverse Professional Experiences: Learn how Steven's diverse professional journey, spanning marketing, economic development, and Indigenous governance, has cultivated his dynamic leadership style and shaped his unique approach to community engagement and business development.Impact on Child Welfare System: Discover Steven's transformative work in the Ontario child welfare system and the profound improvements he brought to the lives of countless Indigenous children, families, and communities.The eSupply Canada Story: Gain insights into Steven's role as CEO of eSupply Canada, the only franchise company in Canada focused on Indigenous community ownership. Learn about the unique opportunities and challenges he's faced, along with his vision for the company's future.Advice for Business Owners: Absorb Steven's invaluable advice for entrepreneurs and business owners on establishing meaningful, mutually beneficial relationships with Indigenous communities.Celebration of Indigenous Entrepreneurship: The podcast offers a profound understanding of the incredible strides being made in Indigenous entrepreneurship and the importance of acknowledging, respecting, and celebrating the diverse histories, cultures, and contributions of Indigenous communities.Steven's entrepreneurial journey inspires us all and is a reminder of the power of passion, perseverance, and cultural heritage in shaping our world.On behalf of CanadianSME and Indigenous SME magazine, we extend our sincerest gratitude to Steven for his time and insights. Our listeners continued support enables us to bring these important conversations to light.Stay tuned for our next episode. Until then, let's continue to appreciate the richness of our diverse nation and remember the key message from this episode: meaningful progress stems from respect, understanding, and mutual cooperation. 

On this International Women's Day episode of our podcast, we are excited to have a special guest who is a branding and social media expert and the founder of her own agency. With years of experience in the industry, she has helped numerous businesses establish a strong brand presence and effectively leverage social media for growth. She is also a passionate advocate for women entrepreneurs and has some great insights to share on launching and growing a successful agency.Today, we are talking with Alessya Baggetta, Founder and CEO of Alessya Baggetta Designs Alessya Baggetta is inspired to build brand experiences through authentic graphic design and creative content. Realizing her artistic passion from a very young age, she attended York University and Sheridan College to complete a specialized graphic design honours program and from there began offering creative services to her family and friends. Eventually, her entrepreneurial spirit inspired her to blossom this business into a thriving boutique design studio

By simplifying the payment process and reducing the fees charged, small businesses can save a substantial amount of money that can be used to grow and expand their business.Hi everyone , this is maheen from CanadianSME Small business magazine. In our latest podcast episode, we had the privilege of speaking with Mike Bradley, the Founder and CEO of Clik2pay. Clik2pay is a payment processing platform that has recently integrated with Xero, a cloud-based accounting software, to offer an innovative solution for small businesses looking to reduce their credit card fees.Mike shares with us how the Clik2pay and Xero integration works and how it can save small businesses up to 50% on their credit card processing fees. By streamlining the payment process and reducing the amount of fees charged, small businesses can save a significant amount of money that can be invested back into their business.Tune in to learn more about the Clik2pay and Xero integration and how it can help your small business thrive in today's competitive market.

In Deloitte Canada’s latest Economic Outlook, Tight monetary policy to squeeze economic growth, Canada is forecast to experience a mild recession this year. Luckily, the recession is not expected to be as deep as anticipated last quarter, thanks to the continued resiliency of the labour market, which is supporting incomes.Join us for our latest podcast episode featuring Trevin Stratton, National Economic Advisory Leader at Deloitte Canada, as he discusses the recent release of Deloitte Canada's economic outlook. In this episode, you will gain valuable insights into the challenges that the Canadian economy is facing and what it means for businesses and consumers alike. Trevin shares his expert opinion on how tight monetary policy, elevated uncertainty, and a downturn in the US are impacting the Canadian economy. Tune in now to stay informed!

Inflation, the rate at which the general price level of goods and services in an economy rises over time, is a growing concern for many individuals, businesses, and governments around the world.To dive deeper into this alarming trend,  we had the chance to speak with Jessica Baker, the Vice President of Co-operators Advisor Network. With almost almost 20 years experience She is a true icon of the entrepreneurial sector.In this podcast, Jessica explains the significance financial literacy holds in the entrepreneurial ecosystem. Additionally, she insists on the importance of having open and straightforward communication with a qualified financial planner. Jessica describes the numerous steps involved to provide a seamless workflow for the back end of businesses.

Startup accelerators offer powerful programs that play a pivotal role in fostering innovation, growth, and success for early-stage businesses, by providing a comprehensive support system that can fast-track their development.In today’s podcast, we had a chance to speak with ,the executive director and CEO of DMZ Ventures, Abdullah Snobar.In this episode, Abdullah offers advise on how to achieve success in a competitive industry. In addition, he shares DMZ's aim to help entrepreneurs expand their enterprises by providing a variety of resources and services. Abdullah also discussed the DMZ Demo Day and the extraordinary opportunity it’s bringing for the smb community.

Tax season is the most stressful time of the year. For some, but it doesn’t have to be I got the chance to talk to Yannick Lemay, the tax training specialist at H&R Block We talked about how to file your taxes as a small business owner or entrepreneur,  the biggest challenge when it comes to taxes, the benefits of talking with a tax-trained specialist - and so much more 

If you’re a entrepreneur than you know education is very important, whether you are starting a business or 10+ years into the business world keeping yourself up to date with courses , researching online will help you thrive and differentiate yourself from other small business owners. In today’s podcast I got the chance to sit with Director of Operations at YEDI Maria Konikov where she gave us amazing insight on the importance of education for these new upcoming entrepreneurs. 

From cloud computing to artificial intelligence, the possibilities are endless and constantly developing. Businesses must keep up with the most recent technical developments if they are to remain relevant and successful in the modern era.In today’s podcast I got the chance to sit with the Co-founder of Customerization Anton Tchernikovsky who shared his learnings on how technology consulting firms play a crucial role in the rapidly evolving digital landscape, enabling small and medium businesses (SMBs) to stay competitive and agile. He also discusses pointers on how non-tech savy businesses can step up in the digitized world. As a CDAP advisor Anton, provides insights about how this initiative can be best put in usage for smbs.

The eCommerce industry has experienced unprecedented growth over the past decade, revolutionizing the way consumers shop and businesses operate. As the digital age continues to evolve, the expansion of eCommerce shows no signs of slowing down.To dive deeper into the e-commerce landscope we got a change to talk with Philippe Pâquet-De Varennes the Vice President of Sales & Partnerships at Novatize.In this episode, Phillipe discusses effective e-commerce expansion techniques within the context of multichannel marketing. In addition, he describes how digitization results in potential and dramatic corporate transformations. Phillipe also touches base on teh multiple roles he has had throughout his professional journey.

In today's interconnected world, the rapid rise of technology and online communication has given rise to an alarming increase in social engineering attacks. These sophisticated and manipulative tactics exploit human psychology to deceive individuals into divulging sensitive information, granting unauthorized access, or performing actions that benefit malicious actors. To dive deeper into learning more about these attacks we got a chance to converse with Carlos Salas Head of Platform Engineering at Nord Layer.In this episode, Carlos discusses a recent study revealing that social engineering and phishing assaults pose the greatest threat to enterprises. In addition, he underlines how NordLayer assists firms in constructing architectures that are more resistant to these risks. Carlos also gives insights from his work experience about the protection of their data from phishing assaults.

Despite the challenging times faced by the technology industry, a reputable software company based in Canada that enhances employee experience is thriving and cementing its position as a prominent industry leader, not just within Canada but also beyond its borders. We are talking about GSoft. Recently GSoft announced the acquisition of Didacte, a Quebec-City-based company offering a corporate learning management system that supports and optimizes professional development.To learn more about the acquisition and what’s ahead, we chatted with Martin Gourdeau, President and General Manager of GSoft. Martin is a strategy and technology executive with over 18 years of experience building high-performance teams within various industries. Before joining GSoft, Martin co-founded PNR, a boutique management consulting firm specializing in corporate strategy and M&A.In this podcast, Martin discussed the current state of online learning and how it can be improved and also shared more about GSoft's growth plans and why the company acquired Didacte.

Indigenous businesses have been an integral part of the Canadian economy for centuries, and with the rise of eCommerce, they are now finding new opportunities to connect with customers and grow their businesses online.We recently got the chance to chat with Kyle St-Amour-Brennan, the Build Native Indigenous Entrepreneurship Program Manager at Shopify. Algonquin-Anishinabe from Kitigan Zibi Anishinabeg First Nation, Kyle is an experienced entrepreneur, community builder, and program manager with focuses on Indigenous Entrepreneurship, Collective self-determination, and creating sustained economic opportunity, particularly for Indigenous peoples globally through digital technology, commerce, and entrepreneurship.In this podcast, Kyle helped us explore the challenges and opportunities faced by Indigenous SMEs and how Shopify has been supporting their digital transformation.

The convergence of the pandemic-induced shift to online shopping, global supply chain disruptions, and a labour shortage have created a perfect economic storm that has significantly impacted the eCommerce industry. However, amidst these challenging times, SMBs have found themselves uniquely positioned to take advantage of the surge in online sales during the holiday season. We recently got the chance to chat with the CEO & Founder of StoreConnect, a Salesforce AppExchange solution that, along with Salesforce, provides the Worlds Most Powerful SMB eCommerce solution. His experience ranges from network infrastructure design to VOIP and telephony to custom web application development and running successful SaaS businesses.In this episode, Mikel shared his thoughts on how e-commerce is the best way for small businesses to meet customers.

In today's fast-paced and digital world, e-signatures have become an essential tool for businesses of all sizes. They offer a secure and reliable way to sign important documents, contracts, and agreements online, reducing the risks associated with traditional paper-based methods. Not only do e-signatures save valuable resources such as time and money, but they also improve the overall customer experience by providing a convenient and hassle-free way for clients to sign documents from anywhere at any time. We recently had a chat with Enrique Ortegon, the GVP, for North America, Commercial Business Unit in Sales at DocuSign. Enrique helps DocuSign’s customers find success in the everywhere economy by assisting them to streamline their agreement processes in a smart, easy, and trusted way.  He believes that Small and Medium businesses are the foundation of our economy and the fabric of our society.In this episode, we will dive deep into the benefits of e-signatures and how SMBs can leverage them to enhance their business operations.

As we all know, onboarding new employees can be a complex process, and ensuring that all necessary documents are in place is crucial to the success of the process. We got the chance to chat with Kiljon Shukullari, the HR Advisory Manager within Peninsula Group of Companies (BrightHR). An experienced HR professional and a Certified Human Resources Leader (CHRL), Kiljon Shukullari supports BrightHR clients. Through his years of experience in talent management and HR, Kiljon has gained considerable knowledge of the most relevant topics, trends, and policies—the expertise he now brings to clients. In his current role, Kiljon oversees HR advisors on consultations with potential prospects across all provinces where BrightHR operates. Kiljon also provides support to our HR Advice team on day-to-day inquiries as needed. Kiljon joins us to discuss the essential documents required for new employees in 2023. Kiljon will be sharing his insights on the important documents that employers need to have in place when hiring new staff and why these documents are critical for both the employer and the employee.

With the economy constantly in flux, small business owners must keep their eyes open for potential risks that may arise. It's essential to stay ahead of such matters and take necessary measures to protect against unforeseen events.We got the chance to chat with Paul Gaspar, Director of Small Business at UPS Canada. Paul’s role is to educate and guide small businesses in Canada on ways to better leverage UPS’ tools to help them grow and expand both domestically and internationally. With his team of small business ambassadors, he empowers small business owners to determine the best mix of customized services, technologies and innovations available to them. In this podcast, Paul discussed the opportunities and trends in the SMB space over the next few years, the biggest challenges facing small businesses in 2023 and how UPS can help overcome these challenges. He also shared his tips for small business owners looking to expand their company in 2023.

In this podcast episode, we sit down with Paulette S. Haynes, the Founder of Haynes Law Firm, to discuss the challenges and opportunities that come with managing a remote workforce for small and medium-sized enterprises (SMEs). With the rise of remote work due to the pandemic, many businesses have had to adapt to managing a distributed team, which can be a daunting task.Paulette shares her insights on how to effectively manage and engage with a remote workforce, covering topics such as communication, productivity, and employee well-being. She draws on her experience as a successful business leader and legal expert to provide valuable tips and strategies for SMEs looking to optimize their remote work operations.Tune in to this episode to gain valuable insights and practical advice on how to build and manage a thriving remote workforce for your SME. Whether you're an entrepreneur, manager, or business owner, this podcast will provide you with the tools and knowledge you need to take your remote work game to the next level!

Canada’s plan to welcome a record number of newcomers over the next few years means businesses will need to prioritize cross-cultural communication skills to support them and the success of their operations.We got the chance to chat with Shai Dubey, a professor at the Smith School of Business. Shai Dubey teaches negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship courses. He is the academic director for project courses in various MBA programs and the MIB program. In this podcast, Shai discussed the dimensions of communication that are informed by culture, why cross-cultural communication is of growing strategic importance for Canadian workplaces and how businesses can bridge the intercultural workstyles gap and set newcomers up for success.

Welcome to our special edition podcast episode in honour of International Women's Day! Today, we'll be exploring the experiences of women in the workplace, the challenges they face, and the progress made toward gender equality. From unequal pay to unconscious bias, women still encounter a range of obstacles in the workplace, and it's important to shine a light on these issues and work towards creating a more equitable and inclusive workplace culture for all. We got the chance to chat with Tessa Anaya, the Content Analyst at Capterra Canada. Her time is dedicated to method-based investigations to help SMEs of all industries access insights that can elevate their organizations. Her of-the-moment consumer surveys and market research have earned her features in IT World Canada, Les Affaires, The Financial Post, and the Journal de Montreal.In this podcast, Tessa highlighted the problems women face in the workplace, how balancing work and family life is a struggle for men and women alike and how we can foster an environment of trust in the workplace.

As International Women's Day 2023 approaches, it's an important time to reflect on the progress made toward gender equality and the work that still needs to be done. One area where women continue to face significant barriers is in the fields of business and technology. However, with the increasing accessibility of technology and resources, more opportunities are becoming available for women to break into these industries and advance their careers. By leveraging the power of technology and advocating for greater inclusivity, we can help empower women to achieve their full potential and create a more equitable world for all.On this special IWD-focused episode, we are in conversation with Nicole Eltom, Vice-president of Customer Success and Jodi Baxter, Vice President of 5G & IoT Connectivity Strategy and Product Development, both at TELUS. Nicole is passionate about her team, and through her authentic and collaborative leadership, she’s fostered a best-in-class team culture that is propelled by integrity, innovation and spirited teamwork. Nicole is a strong advocate for mental and physical well-being and is the Executive Sponsor for TELUS Business Solutions’ Health and Wellness program, while With a customer focus and understanding of how market trends and competition impact innovation and buying behaviours, Jodi is focused on supporting the delivery of 5G IoT solutions that improve the day to day operations of businesses, their employees and the end customer.In this podcast, as we celebrate International Women's day, they discuss the accessibility of technology to help women find more opportunities in business and tech careers and how TELUS supports this and the benefits of having women in leadership roles and how that is good for business. 

Over the years, women have made significant contributions to the tech industry, yet their representation remains disproportionately low. However, there has been a growing movement to encourage and support more women to enter and excel in the tech industry. Join us as we celebrate the achievements of women in tech and discuss how we can continue to create a more equitable future for all with Shadi McIsaac, CEO & Co-Founder of Ownr. Shadi has seen firsthand the value of entrepreneurship for Canadians to shape their lives, and that lowering the barriers to entrepreneurship is essential for the Canadian economy, community, and identity. Throughout her career, Shadi has sought to empower aspiring and existing entrepreneurs by equipping them with the   tools they need to focus on what’s most important — whether that be scaling their businesses or finding solutions to today’s global challenges.  In this episode, Shadi shares experiences, challenges, and triumphs in the tech industry. We will also explore the initiatives and programs by Ownr aimed at creating   a more diverse and inclusive tech community.

In eCommerce, brands and business owners face an array of logistical challenges that can impede order fulfillment. To ensure efficient management processes, it is essential to close any existing gaps in logistics.To discuss this, we got to chat with Reza Bafandeh, CEO of Darwynn, a nationwide, end-to-end fulfillment center that is building a technology-driven infrastructure that will allow any eCommerc e business to compete, regardless of its size or order volume.In this podcast, Reza discussed the launch of the new facility, and where they are headed next. He also discussed the gaps in eCommerce platforms and how business  owners can better take advantage of eCommerce opportunities. 

With nation-wide discussion around privacy legislation in Canada about to begin in connection with Bill C-27, business will be faced with major implications around earning trust and reassuring Canadians that innovation can be realized, to great public benefit, without compromising privacy.We got the chance to chat with Pam Snively, Chief Data & Trust Officer at TELUS.  She leads the team responsible for privacy governance and data ethics, along with data management and a number of compliance functions, including the Anti-bribery & Corruption and Competition Law programs.In this podcast she discussed the best privacy practices businesses should be integrating into the core of their programming to protect Canadians’ personal information and earn trust.

If you’re a small business owner looking to obtain a loan or inquiring about the benefits of an MCA funding program then you’ll want to keep tuning into today’s podcast. I got the chance to check in with my guest Avi Bernstein the Founder and CEO of 2M7 Financial Solutions,  we discussed more about funding and loans in the small business world.