In another enriching episode of the CanadianSME Small Business Podcast, we had the privilege of hosting Elisa Swern, a distinguished Consumer Markets Leader and Partner at PwC Canada. With a remarkable career spanning over 25 years, Elisa has shaped retail and consumer strategy, driving organizations towards achieving operational excellence. Her involvement with PwC's Alumni team in the GTA underscores her commitment to community engagement and fostering innovative programs.Key Highlights:Elisa discusses the motivations behind PwC's recent consumer behavior report, highlighting key demographics.Insights into how small businesses can leverage this data to refine their strategies and better cater to evolving market needs.Elisa shares effective strategies for retailers to attract and retain customers amidst fierce competition.Examples of successful implementations that resonate with current consumer demands are explored.The podcast delves into the shifting priorities of consumers, especially in light of recent economic changes.Elisa advises on how businesses can adapt to maintain consumer trust and relevance.We would like to thank Elisa Swern for her invaluable insights. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In another insightful episode of the CanadianSME Small Business Podcast, e were thrilled to have Alison Simpson, President and CEO of the Canadian Marketing Association, share her expertise. Alison’s distinguished career spans across top-tier brands like Holt Renfrew and Shopify, and now she’s leading transformative educational programs at the CMA that equip marketers with cutting-edge skills.Key Highlights:Alison detailed this pivotal program designed to train marketing professionals in essential digital skills, addressing the evolving needs of Canada’s marketing landscape.We discussed how this prestigious designation integrates with the DMSC program to enhance ongoing professional development.Alison highlighted the CMA’s commitment to DEI in their training programs, aiming to make substantial impacts on the marketing community.Alison shared her insights on the broader effects of the DMSC program on the Canadian marketing industry, emphasizing the importance of aligning training with industry demands.Alison opened up about the hurdles faced while implementing extensive educational initiatives like the DMSC program, providing lessons that can benefit other organizations.Thank you, Alison Simpson, for enriching our podcast with your deep insights into the evolution of marketing education and professional growth. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we are joined by Hesham Fahmy, Chief Information Officer at TELUS. Hesham has been instrumental in guiding TELUS through a significant digital transformation, incorporating advanced technologies like AI and cloud solutions to enhance operational efficiency and customer service. He shares insights into TELUS’ journey, the impact of AI on customer support, and the ethical considerations of AI deployment.Key Highlights:Hesham describes TELUS’ transition from a traditional telecom to a digital-first, software-centric organization.Discussion on TELUS' development of a GenAI-powered customer support tool.Exploration of how TELUS addresses ethical considerations and data privacy in its AI applications.Hesham offers advice to other business leaders on adopting AI technologies effectively within their operations.Hesham shares exciting future projects and initiatives that continue to position TELUS as a leader in technology and customer service.We thank Hesham Fahmy for his enlightening conversation and for sharing his expertise in driving one of Canada’s leading tech transformations. His insights are essential for anyone in the tech sector or any business leader looking to embrace digital and AI advancements.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this enlightening episode of the CanadianSME Small Business Podcast, we were joined by Katherine Clarke-Nolan, the Chief Operating Officer at Business Sherpa Group. With her extensive experience in enhancing business operations and fostering an employee-centric culture, Katherine shares valuable insights into strategic leadership and the role of a COO in small to medium-sized enterprises (SMEs).Key Highlight Points:Katherine discusses the critical timing and indicators for SMEs to consider when appointing a COO, highlighting the role's strategic importance in scaling operations and enhancing organizational structure.She elaborates on the transformative impact of strategic hires like a COO in SMEs, emphasizing how such roles are investments that drive long-term growth and stability.Katherine shares effective strategies for integrating senior leadership into a company, ensuring cultural fit and strategic alignment to maximize their positive impact on the team and projects.Looking ahead, Katherine discusses exciting new initiatives at Business Sherpa Group that promise to keep the company at the forefront of HR and business consulting services.With our conversation with Katherine Clarke-Nolan, it’s clear that her leadership at Business Sherpa Group is not just about maintaining efficiency but about pioneering innovations that redefine how businesses operate and thrive. Her advice to aspiring entrepreneurs and business leaders reminds us of the importance of strategic alignment and proactive adaptation in today’s fast-paced business environment. Thank you, Katherine, for sharing your deep insights and experiences, providing our listeners with valuable lessons in leadership and strategic growth.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we dive into the world of employee-centric business culture with Chris Collins, Vice President & Managing Partner at PeopleToGo Inc. Chris has dramatically influenced the staffing industry with his commitment to fostering an environment that values its people first, propelling PeopleToGo to impressive growth and recognition, including being named a Top 100 Staffing Leader to Watch in 2024.Key Highlights:Chris shares his strategies for nurturing a culture that puts employees first, highlighting how this philosophy has been integral to the company's success and growth.Discussion on the direct impact of an empowered workforce on business outcomes.Insights into how PeopleToGo maintains high-value delivery to its clients in a competitive market.Chris provides examples where focusing on customer value has led to significant business wins.Strategies employed by PeopleToGo to attract and retain top IT talent amid a volatile job market.Predictions for the future trajectory of the IT staffing and services industry.Chris Collins' insights have illuminated the crucial role of building a robust company culture and how it can drive both employee satisfaction and business success.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this CanadianSME Small Business Podcast episode, we explore the cutting-edge world of quantum technology with James Nguyen, Co-Founder and CEO of Quantropi. Recognized as one of Ottawa’s Top Forty Under 40, James has transformed Quantropi into a leader in quantum-secure communications, setting new standards for digital security. He shares his journey from inception to innovation and how Quantropi is shaping the future of data security.Key Highlights:James discusses his transition from economics and investment to founding Quantropi, inspired by the potential of quantum technologies to revolutionize data security.Learn how Quantropi distinguishes itself in the competitive quantum security market, offering unique solutions that protect against both current and emerging digital threats.James details the significant hurdles encountered while developing quantum-secure technologies and how Quantropi navigated these challenges to foster innovation and growth.Discover how small and medium enterprises can utilize quantum technologies to enhance their security measures and operational efficiency, ensuring they are prepared for future digital landscapes.James provides insights into upcoming trends in quantum technology and how businesses should prepare to integrate these advances to stay competitive and secure.Thank you, James Nguyen, for joining us on the CanadianSME Small Business Podcast and sharing your invaluable insights into the quantum realm. Your journey from economics to quantum innovation is not only inspiring but also a testament to the transformative power of technology in business.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we’re thrilled to have Rebecca Kacaba, CEO and Co-Founder of DealMaker. Rebecca’s journey from a top-tier lawyer to a trailblazing entrepreneur has culminated in the creation of DealMaker, a platform transforming capital raising into a process as simple as eCommerce. Recognized as one of North America's most innovative legal minds, Rebecca’s insights will delve into the evolving world of online capital raising and the significant impact of community-driven financial strategies.Key Highlights:Rebecca discusses the moment that inspired the creation of DealMaker and how her legal background provided a unique foundation for disrupting the capital raising sector.Exploration of what sets DealMaker apart from other capital raising platforms, emphasizing its unique value propositions and impact on the market.Discussion on the critical role of community in the capital raising process and how DealMaker facilitates these connections to empower founders and startups.A walk-through of the capital raising process on DealMaker, highlighting how the platform makes it accessible for startups of all sizes to secure funding.Rebecca shares compelling success stories and notable campaigns that have thrived through DealMaker, providing inspiration and actionable insights for new entrepreneurs.Rebecca’s vision for DealMaker as a transformative platform in the fintech space is a beacon for innovation in capital raising. Her advice to entrepreneurs underscores the importance of leveraging technology and community to not only raise capital but also build sustainable business growth.We deeply appreciate Rebecca Kacaba for joining us and sharing such invaluable insights. Her journey and achievements with DealMaker are inspiring a new generation of entrepreneurs to think differently about funding and community engagement.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this compelling episode of the CanadianSME Small Business Podcast, we're joined by Denis Gaudreault, Intel Canada Country Manager, who offers an in-depth look into Intel's transformative impact on technology and business. With over two decades at Intel, Denis has been pivotal in advancing AI integration across various industries, significantly enhancing operational efficiencies and economic growth. This episode delves into Intel’s "AI Everywhere" initiative, the revolutionary AI PC era, and Intel's ongoing commitment to pushing technological boundaries, which promises to reshape the competitive landscape for Canadian businesses.Key Highlights:Denis discusses the motivations and key findings of Intel's inaugural impact report, emphasizing Intel's role in enhancing industry competitiveness and technological advancements in Canada.Explanation of the "AI Everywhere" initiative and its implications for Intel and various industry sectors.Introduction of Intel’s new generation of processors with embedded AI capabilities.Examples of AI applications that have provided businesses with a competitive edge.Preview of upcoming technologies and initiatives from Intel that are set to support and empower Canadian businesses.This conversation with Denis Gaudreault has not only highlighted the groundbreaking strides Intel is making in the tech world but also painted a picture of a future where technology is deeply interwoven with our business practices and daily lives.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this fascinating episode of the CanadianSME Small Business Podcast, we delved into the dynamics of Canada's hospitality sector with Ara Kharazian, Economic Research Lead at Square. Ara's expertise has illuminated pages of top-tier publications, including the New York Times and Bloomberg, bringing crucial data-driven insights into how technology is reshaping business landscapes.Key Highlights:Ara delves into intriguing findings from Square Canada's latest Coffee Report.Learn about the economic forces shaping the coffee industry and strategic moves business owners can implement.Examination of the current wage trends and their implications for the hospitality sector.Discussion on changes in consumer behavior with rising coffee prices.Ara shares vital global trends from Square's comprehensive transaction data that Canadian businesses should monitor.A heartfelt thank you to Ara Kharazian for joining us and providing such rich and actionable insights. His contributions are invaluable to understanding and navigating the complexities of today’s market dynamics.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

Alok Ahuja's journey from Shopify to founding Trexity is a remarkable tale of innovation aimed at supporting local businesses through efficient delivery solutions. His platform revolutionizes the delivery services industry by providing quick, effective solutions for both brick-and-mortar and online businesses. In this episode, Alok shares his insights on entrepreneurship, the importance of community support, and the future of logistics.Key Highlights:Alok discusses his motivation for leaving Shopify to start Trexity, focusing on the desire to enhance local business operations through innovative delivery solutions.He reflects on the early challenges and pivotal moments that helped shape the mission and goals of Trexity.Alok outlines Trexity's rapid expansion and future plans, discussing new markets and services that are in the pipeline.The discussion underscores Trexity's commitment to broadening its impact and integrating more communities.We would like to thank Alok, for joining us and sharing your journey and insights with our audience. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we're excited to welcome Dan Balaban, Co-Founder and CEO of Greengate. A visionary in the field of renewable energy, Dan has transitioned from a tech enthusiast to a leading figure in Canada's sustainability efforts. His leadership at Greengate has not only advanced technological innovations but also significantly contributed to community development and environmental stewardship.Key Highlights:Dan shares his journey from a computer science student to becoming a pioneer in renewable energy. He discusses key moments and educational influences that directed his career path towards sustainability.Insights into Dan’s strategic pivot from traditional sectors like oil and gas to renewable energy. He outlines the challenges and strategies involved in making such a significant career transformation.Discussion on the broader impacts of Greengate’s projects like Travers Solar on local communities and the environment. Dan explains how these projects go beyond energy production to foster community growth and enhance environmental health.Dan offers valuable advice for entrepreneurs looking to make a mark in the renewable energy sector or any industry aiming for substantial positive impact.We are immensely grateful to Dan for sharing his experiences and wisdom. His pioneering work at Greengate serves as an inspiring model for all business leaders and entrepreneurs striving to integrate sustainability into their business models.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In another insightful episode of the CanadianSME Small Business Podcast, we had the honour of hosting Ron Dembo, the visionary Founder and CEO of Riskthinking.AI. With an illustrious career spanning over three decades and roots in both Wall Street and Silicon Valley, Ron discusses his pioneering work in risk management. At Riskthinking.AI, he leverages his profound expertise to develop tools that help global markets assess and respond to climate-induced financial risks, redefining how businesses approach environmental challenges through innovative technology.Key Highlights:Ron shares the motivational journey behind founding Riskthinking.AI, influenced by his rich career in algorithm development and risk management.Discussion on how his previous experiences shaped the mission and strategies at Riskthinking.AI.Explanation of why climate change should be considered a fundamental financial risk.Overview of how the regulatory framework surrounding climate risk is changing and what that means for businesses.Ron discusses unexpected developments in climate risk and how Riskthinking.AI adapts its models to incorporate such events.Introduction of Beyond Hindsight, a new product designed to revolutionize proactive risk management.Ron's insights into proactive and adaptive risk management strategies offer valuable guidance for navigating the complexities of today’s environmental and regulatory challenges. We would like to thank Ron, for sharing his expertise and experiences with us.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In another captivating episode of the CanadianSME Small Business Podcast, we delved into the mind of Derrick Poon Young, Chairman & CEO of Cloud Shift Inc. Derrick, renowned for his innovative leadership in corporate development, IT project management, and strategic relations, shares his journey and strategies for integrating technology with client-centered solutions. As the driving force behind three successful companies, Derrick’s insights provide a roadmap for navigating today's digital complexities and staying ahead in customer satisfaction.Key Highlight Points:Derrick discusses the motivations and early challenges that led to the founding of Cloud Shift, revealing the passion and vision that sparked this successful venture.Explore the effective strategies Cloud Shift employs to maintain leading customer satisfaction and how these strategies are adapted to meet changing consumer demands.Derrick explains how Cloud Shift cuts through the AI hype to harness genuine value from this technology, enhancing operational efficiency and client services.Gain insights into Derrick’s approach to balancing leadership roles and responsibilities across multiple companies, including time management and resource allocation.Derrick shares exciting future projects and directions for Cloud Shift Inc., providing a glimpse into the innovative future of the company.Thank you, Derrick, for joining us and sharing such valuable insights. Your journey and strategies have given us a lot to consider, especially in leveraging technology to enhance business operations and customer engagement. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG Group Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this riveting episode of the CanadianSME Small Business Podcast, we hosted Niek Van Dierdonck, the innovative founder and CEO of RedLore. With a rich background in IoT and supply chain management, and extensive experience across international roles including the automotive manufacturing industry, Niek established RedLore to address the operational challenges within these sectors. Under his guidance, RedLore has become a beacon of innovation in manufacturing and logistics, crafting pioneering solutions for global industry leaders.Key Highlights:Niek discusses the motivation behind founding RedLore and the major issues he aimed to tackle within the IoT and supply chain sectors.Insights on how his previous roles have shaped the mission and strategic direction of RedLore.Reflections on adapting to the entrepreneurial environment in Canada as a first-generation Canadian entrepreneur and the unique opportunities this landscape has offered.Experiences with initial reluctance from large corporations and strategies employed to build trust and secure partnerships.Discussion on how the market has changed since RedLore’s inception and the adjustments made to the company's strategy in response to these shifts.Niek’s perspective on how Canada could better foster innovation and support for tech companies like RedLore.We extend our deepest gratitude to Niek Van Dierdonck for sharing his journey and the innovative strides RedLore is making in the tech industry.  Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast, we dive into the fintech world with Chris Pedulla and Nathan Krueger, co-founders of Hiveway. With over a decade and a half of experience in technology consulting and a sharp focus on Stripe integrations, Chris and Nathan have steered Hiveway to become a leading force in the fintech sector, even earning the accolade of Stripe North American Partner of the Year.Key Highlights:Chris and Nathan share the genesis story of Hiveway and their early days grappling with startup challenges.The decision to specialize in Stripe and how it strategically aligned with Hiveway’s business goals.Discussion of a particularly complex or successful project that exemplifies their expertise in utilizing Stripe technologies.Reflections on what this prestigious recognition means for Hiveway and how it has fueled their business growth.Introduction of their Nectar Pay POS terminal, highlighting its unique features and impact on the market.We would like to thank Chris and Nathan for sharing their insights not only on the intricacies of fintech innovations but also the importance of strategic partnerships and specialization in technology. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   IHG: https://businessedge.ihg.com/s/?language=en_USDon't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast,  we had the pleasure of hosting Charles Chang, Chief Marketing Officer at Process Fusion. With a robust background in strategic marketing and over two decades in the technology sector, Charles has a unique ability to demystify complex technologies for businesses. He he discusses the transformative power of automation and AI, and shares how SMEs can leverage these technologies to enhance their operations and drive growth.Key Highlights:Charles shares insights into how Process Fusion has adapted its services to align with the evolving technological landscape, emphasizing continuous improvement and customer-focused solutions.Discussion on the necessity for SMEs to automate mundane tasks, showcasing how this can free up resources and catalyze business growth, with real-life examples of significant impacts on client businesses.Charles explains the potential benefits of AI for small and medium-sized enterprises, providing a clearer understanding of how this technology can be effectively utilized to streamline processes and enhance business operations.Exploration of the advantages of cloud-based document management systems, and how Process Fusion’s solutions simplify workflow management, increase efficiency, and improve data security for SMEs.Insight into future trends that SMEs should be aware of to stay competitive, with a focus on how staying informed can drive innovation and operational excellence.We would like to extend our heartfelt gratitude to Charles Chang for joining us and sharing his invaluable insights. Charles’s expertise in marketing and his strategic vision for embracing technological advances at Process Fusion provide a roadmap for SMEs looking to enhance their operational capabilities and competitive edge.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In one of our recent episodes of the CanadianSME Small Business Podcast, we featured Rishan Lye, National Consulting Leader for BDO Canada. With over two decades of experience in technology strategy and consulting, Rishan is pioneering AI and digital transformation initiatives at BDO, significantly impacting sectors like mining, financial services, and telecommunications. In this episode, we delve into BDO's innovative AI solutions, strategic technology adoption, and the transformative impact of AI on organizational performance, especially within the financial services sector.Key Highlights:Rishan introduces BDO Canada's latest AI solution tailored for the financial services industry, detailing the challenges it addresses and its potential to transform industry operations.Discussion on the ideal users for this AI technology, its unique features, and how it stands out from existing market solutions.Insights into the strategic considerations that financial institutions should account for when adopting AI solutions, with real-world examples of successful integration.Exploration of how AI has enhanced the performance of organizations that have adopted these technologies.Predictions on how AI will continue to evolve in the financial services sector and how companies can prepare for these changes.It's been a privilege to have Rishan Lye share his profound insights on AI's role in reshaping industries, particularly financial services. His expertise has not only illuminated the path for strategic digital transformation but also emphasized the ongoing need for innovation in today's business landscape.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this enlightening episode of the CanadianSME Small Business Podcast, we delve deep into the transformative power of artificial intelligence with Rajeev Sharma, Co-Founder and CEO of Markovate. With over a decade of experience in digital innovation, Rajeev provides a rich perspective on the integration of AI, machine learning, and blockchain into business strategies. His dedication extends beyond corporate success, as he is actively involved in mentoring immigrants and promoting diversity in Canada's tech industry.Key Highlights:Rajeev discusses the transformative effects of AI across various sectors, offering insights into how businesses can harness this technology for a competitive advantage.Exploration of sectors most likely to be transformed by AI in the near future.Rajeev addresses common misconceptions about AI and provides clarity to help small and medium-sized enterprises understand and leverage AI effectively.Insight into how Markovate aids businesses in overcoming these hurdles to successfully integrate AI technologies.Strategies for ensuring ethical and responsible use of AI within business operations.Practical advice for chief experience officers and other executives contemplating the adoption of AI in their strategies.With our conversation with Rajeev Sharma, it's clear that the potential for AI to revolutionize business operations is immense. Rajeev's experiences and guidance provide a roadmap for entrepreneurs and business leaders looking to navigate the complexities of AI integration.Thank you, Rajeev, for sharing your invaluable insights and for your commitment to fostering an inclusive and innovative tech environment in Canada. Your stories and expertise are not only inspiring but also instrumental in guiding our listeners through the evolving landscape of digital technology.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this insightful episode of the CanadianSME Small Business Podcast, we were joined by Fady Salib and Michael Salib, the dynamic duo behind Orthoplex Solutions. Fady Salib, Founder and CTO, with a solid background in systems engineering and a knack for optimizing business operations, alongside Michael Salib, Co-Founder and the brain behind business development and product design, discuss the intricacies of running a family-owned tech business. From the early days of Orthoplex to the latest social impact initiatives, this episode delves into the challenges, strategies, and success stories of this innovative enterprise.Key Highlights:Fady Salib shares the inspiration behind the company and discusses overcoming initial challenges to establish a robust business foundation.Michael Salib talks about the complexities and unique dynamics of working with family members, offering insights on managing professional disagreements effectively.Fady explores the current gaps in the software development market and outlines how Orthoplex Solutions is poised to address these needs.Michael introduces Orthoplex's new social impact programs, highlighting their mission and the expected outcomes of these initiatives.Fady explains the key components necessary for developing world-class software products that can effectively scale.With this enriching discussion with Fady and Michael Salib, it's clear that the path to success in the tech industry, particularly in a family business, is both challenging and rewarding. Their shared experiences and the strategic insights provided are invaluable for anyone looking to navigate the complexities of the tech world or considering starting their own family enterprise.Thank you, Fady and Michael, for sharing your journey and expertise with us. Your passion for innovation and commitment to making a social impact through Orthoplex Solutions is truly inspiring.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast, we were  joined by Deidre Lipton, SMC Lead at Microsoft Canada, to discuss the transformative impact of artificial intelligence (AI) on small and medium-sized businesses (SMBs) in Canada. Microsoft's recent SMB survey on AI adoption offers crucial insights into how these businesses are adapting to and integrating AI technologies. Diedre explores the survey's findings, emphasizing the strategic importance of AI in enhancing competitiveness and operational efficiency for Canadian SMBs.Key Highlights:Discussion on the key findings from Microsoft's SMB AI adoption survey.Insights into how these findings impact the landscape of small businesses in Canada.Analysis of how AI adoption influences SMBs' market positions locally and globally.Introduction to Copilot for Microsoft 365 and its specific advantages for small businesses.Exploration of the top benefits AI offers to small businesses, enhancing operations and customer engagement.Discussion on common obstacles in AI integration for SMBs.We would like to thank Deidre, for sharing expertise and insights, which are invaluable to our audience. It's clear that AI is not just a technological upgrade but a strategic necessity for SMBs aiming to thrive in today's digital era. Deidre’s expertise sheds light on the significant advantages and practical approaches to adopting AI, ensuring businesses not only survive but  excel in a competitive marketplace.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit. 

In this insightful episode of the CanadianSME Small Business Podcast, we delve into the critical world of cybersecurity with Andrew Summerton and Dan Duran from Rhyno Cybersecurity. As President and CEO, Andrew brings his extensive knowledge in safeguarding businesses, while Dan, as Chief Technology Officer, offers a deep understanding of technological advancements in the field. Together, they address the pressing challenges small to mid-size businesses face in cybersecurity, emphasizing the importance of proper measures and partnerships to enhance digital security.Key Highlights:Discussion on why small to mid-size businesses struggle with making effective cybersecurity decisions.The critical role of cybersecurity training in preventing breaches and enhancing employee awareness.Focus areas for SMEs to fortify their cybersecurity defenses, including the role of AI in enhancing security measures.The necessity of annual penetration tests and how Managed Detection and Response (MDR) systems complement these efforts.Criteria for selecting a cybersecurity partner and the benefits of a strong partnership in improving security readiness.We are immensely grateful to Andrew Summerton and Dan Duran for their expertise and the invaluable insights shared in this episode. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this intriguing episode of the CanadianSME Small Business Podcast, we explore the dynamic world of SEO and digital marketing with Kim Atkinson, Co-Founder and Director at Ontario SEO. With a robust background that blends psychology with digital marketing, Kim brings a unique perspective to the digital strategies businesses need to thrive. We dive deep into the subtleties of SEO beyond mere rankings, the influence of psychological principles on marketing effectiveness, and strategies for maintaining relevance in the fast-evolving digital landscape.Key Highlights:Kim discusses why businesses focusing solely on rankings and traffic might be overlooking more crucial aspects that impact their bottom line.Exploration of how Kim’s psychology background enriches her marketing strategies.Strategies for keeping up with constant digital updates and changes to stay competitive.The critical role of businesses maintaining control over their digital assets like Google Business Profile and websites.Discussion on how businesses can leverage social media beyond routine posts to enhance customer engagement and retention.Thank you, Kim Atkinson, for joining us and providing such rich insights into the effective use of SEO and digital marketing strategies. Your innovative approach not only illuminates the path for business owners but also encourages them to integrate deeper, more meaningful practices into their digital marketing efforts.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this engaging episode of the CanadianSME Small Business Podcast, we dive into the world of software innovation with Babak Basseri and Steven Robyn from DivNotes Inc. Babak, the CEO and Co-founder, brings his expertise in software architecture and problem-solving from the University of Toronto, while Steven, the Marketing Operations Director, combines his business acumen and psychology background from the University of Western Ontario to drive product innovation and business growth. Together, they discuss the unique aspects of their client partnerships, the challenges and methodologies of running a tech company, and their vision for the future of DivNotes.Key Highlights:Babak discusses how DivNotes' unique partnership approach with clients distinguishes the company in the software development industry.Steven shares insights into the common hurdles faced by new tech companies, particularly during planning and funding stages.Babak explains the differences between Waterfall and Agile methodologies and their impact on project management.Steven advises on the optimal timing for companies to engage with development agencies to leverage external expertise effectively.Babak and Steven discuss DivNotes' future plans, including recent expansions and upcoming product launches.We are profoundly grateful to Babak and Steven for sharing their expertise and insights on this episode of the CanadianSME Small Business Podcast. Their experiences and strategies at DivNotes illuminate the complexities of the tech startup ecosystem and the pivotal role of strategic partnerships in fostering growth.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit. 

In another insightful episode of the CanadianSME Small Business Podcast, we are thrilled to welcome Nikki Stone, CEO of Wavemaker Canada. Nikki has an illustrious 20-year career in the media industry, noted for her dynamic leadership and commitment to promoting diversity and mentorship. In this episode, she shares valuable insights on navigating the complexities of the media landscape, fostering an inclusive culture, and driving strategic growth at Wavemaker Canada.Key Highlights:Nikki recounts her transition to CEO of Wavemaker Canada and the pivotal experiences that shaped her approach to leadership.Discussion on the essential role of mentorship within the media sector and its influence on professional development.Insight into the strategic measures that propelled growth at Wavemaker Canada.Nikki talks about maintaining a balance between innovation and core services in a rapidly evolving industry.Nikki shares her perspective on the integration of digital tools and the importance of fostering an inclusive media landscape.It’s been a privilege to have this conversation with Nikki. Her insights on leadership, mentorship, and the innovative use of digital tools in media provide a roadmap for others in the industry and beyond. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the Indigenous-SME Small Business Podcast, we feature Lawrence Lewis, Founder of OneFeather, a transformative platform dedicated to enhancing governance, finance, and access to Aboriginal rights. Lawrence, from the We Wai Kai Nation, has spent over 25 years serving Indigenous communities and driving digital innovation to improve their lives. Through OneFeather, he has impacted over 289 First Nations, Métis, and Inuit communities across Canada with solutions like the Elections Estimator Tool and digital voting.Key Highlights:Lawrence shares the journey of creating OneFeather and the vision that led to its establishment. He discusses the challenges and motivations that drove him to focus on supporting Indigenous governance and rights.Learn about the new tool that simplifies First Nations elections, making the process more accessible and transparent. Lawrence explains how this tool is revolutionizing the way elections are conducted in Indigenous communities.Discover how OneFeather's digital solutions are reducing barriers and providing easier access to Aboriginal entitlements. Lawrence discusses the impact of these products on Indigenous people and their communities.Hear about the tangible effects of OneFeather's services on the communities they serve. Lawrence explores how these services have improved governance and what the future holds for Indigenous empowerment.Lawrence teases upcoming direct payment solutions set to launch in 2024, providing a glimpse into the next phase of innovation at OneFeather.We would like to express our gratitude to  Lawrence Lewis for joining us and his insights into the digital transformation of Indigenous governance and the profound impact of OneFeather's services on Indigenous communities are inspiring. We hope his story encourages more Indigenous entrepreneurs to leverage technology for growth and empowerment.Shoutout to our sponsors for more information find their links below:UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEDon't forget to subscribe to Indigenous-SME Small Business Magazine at www.indigenous-sme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this captivating episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with Fahd Alhattab, the Founder and Leadership Development Speaker at Unicorn Labs Inc. Known for his engaging speeches that have inspired over 65,000 people, Fahd has pioneered leadership development programs that help transform managers into effective leaders, with a particular focus on managing multi-generational teams. His innovative approach has earned him a reputation as one of the most dynamic leadership development speakers in the industry.Key Highlights:Fahd shares his personal journey and the pivotal experiences that led to the founding of Unicorn Labs. He discusses the challenges he faced and the lessons learned along the way.Learn about Fahd's concept of 'Unicorn Leaders' and discover how this unique leadership style can positively impact team dynamics and performance.Fahd explains what disruptive leadership means and why it's crucial for entrepreneurial success in today's fast-paced business world.Explore the common pitfalls and best practices for effectively managing multi-generational teams, including tools and techniques to foster a harmonious workplace.Discover how digital transformation is reshaping the way leadership training is conducted, particularly within high-growth startups.We would like to thank Fahd Alhattab for joining us on the CanadianSME Small Business Podcast. His insights into leadership and team dynamics have been enlightening and thought-provoking. Fahd's dedication to helping leaders navigate the complexities of multi-generational teams and his innovative approach to leadership training are truly inspiring. We're grateful for the opportunity to learn from him and look forward to seeing the continued impact of his work.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast, we are joined by Alexandra Kapelos-Peters, Founder & CEO of Cansulta, and Michele Davies, CEO Advisory Consultant & Fractional COO at Cansulta. Together, they delve into the creation and operation of Cansulta, an e-consulting marketplace designed to empower small and medium enterprises through expert consulting services. Both leaders in their respective fields, Alexandra and Michele bring a wealth of knowledge in business strategy, change management, and innovative growth solutions. Their collaboration exemplifies the transformative impact of expert guidance in today's competitive business environment.Key Highlights:Alexandra and Michele share their motivations behind founding Cansulta and their individual ventures, illustrating the passion and vision that drive successful entrepreneurs.They discuss the common obstacles faced by small businesses, emphasizing how targeted consulting can provide critical support and strategic direction.Real-life success stories from Cansulta’s client base showcase the measurable impact of their consulting efforts on client growth and operational improvement.Practical advice on how small businesses can effectively select and collaborate with consultants to maximize benefits, including red flags to watch out for during the selection process.Insights into how Cansulta continues to innovate its services to meet the evolving needs of modern businesses, staying ahead with trends like digital transformation and personalized consulting solutions.Thank you, Alexandra and Michele, for providing such insightful perspectives and actionable advice. Your contributions to the consulting industry and your dedication to enhancing small business operations through Cansulta are truly commendable.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast, we are honored to welcome Brien Convery, Founder of Convery & Company, a renowned talent executive and visionary leader celebrated for his commitment to talent development and leadership. Brien's work revolves around nurturing emerging talent and building inclusive workplace cultures. Through his firm, Convery & Company, he has created transformative opportunities and strategic engagements that have driven substantial outcomes for both individuals and organizations.Key Highlights:Brien shares his journey and discusses the pivotal experiences that led him to focus on nurturing emerging talent and fostering inclusive workplace cultures.Learn about the driving factors for today's emerging talent and discover how businesses can align their missions to attract and retain these individuals.Brien provides practical steps for organizations to create genuinely inclusive work environments and ensure these initiatives are meaningful and impactful.Explore the elements that contribute to an exceptional student work experience and understand why it is critical for both the student and the organization.Brien shares his insights on the future of work and how companies can optimize their talent strategies to stay ahead in an evolving landscape.Brien Convery, thank you for joining us and for sharing your invaluable insights into talent development and leadership. Your dedication to fostering emerging talent and creating inclusive cultures is truly inspiring and offers a beacon of guidance for businesses aiming to create more meaningful work experiences. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this fascinating episode of the CanadianSME Small Business Podcast, we delve into the transformative role of artificial intelligence in retail with Michelle Grant, Director of Strategy and Insights at Salesforce. With her extensive experience, Michelle provides a strategic vision for integrating AI technologies that revolutionize how retailers interact with their customers. This conversation focuses on the insights from the Salesforce and Retail AI Council report, exploring how AI is shaping the landscape of Canadian retail and beyond.Key Highlights:Michelle discusses the significant findings from the recent collaborative report between Salesforce and the Retail AI Council, shedding light on key trends and strategies for SMEs to adopt AI effectively.Exploration of how Canadian retailers are utilizing generative AI to enhance personalization and operational efficiencies, demonstrating the technology's potential to revolutionize customer experiences.The importance of a robust data strategy as the backbone of successful AI implementations, with practical steps for SMEs to develop such strategies.Key considerations and advice for SMEs exploring or expanding their AI strategies within the retail sector, highlighting potential pitfalls and strategic planning.Insights into how AI can be leveraged by SME retailers to not just personalize but truly immerse and enhance the customer experience, setting new standards in the retail industry.We would like to thank Michelle Grant for her invaluable insights and for leading us through the complexities and opportunities of AI in retail. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this informative episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with Natasha Walji, Managing Director at Google Canada. Natasha brings her vast experience and passion for empowering small and medium businesses (SMEs) to the digital forefront, helping them navigate and thrive in the global marketplace. With her background in poverty alleviation, public health, and support for children with disabilities, coupled with her role as an angel investor and recognition as one of Canada's Top 100 Most Powerful Women, Natasha exemplifies leadership with a deep sense of purpose.Key Highlights:Discussion on the latest trends observed in Canadian SMEs expanding their reach globally, showcasing their innovative approaches to overcoming barriers.Insights into what is propelling Canadian SMEs to explore and enter new markets around the world.Examination of the hurdles SMEs face when exporting goods and services to other markets, emphasizing the importance of preparedness and strategic planning.Practical advice for SMEs starting their journey towards international expansion, highlighting initial steps and considerations for sustainable growth.Tools and strategies to help SMEs tailor their offerings to different audiences, ensuring cultural relevance and customer engagement.How SMEs can fully leverage opportunities in new markets to fuel growth and success.Techniques for SMEs to build brand awareness in new markets while ensuring products are culturally relevant.Sharing inspiring examples of Canadian SMEs that have successfully expanded their operations internationally.A heartfelt thank you to Natasha Walji for sharing her invaluable insights into SME international expansion. Her expertise not only illuminates the path for Canadian businesses looking to go global but also underscores the critical role of digital tools and strategic planning in achieving international success.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this inspiring episode of the CanadianSME Small Business Podcast, we sit down with Julie Anthony, Founder & CEO of Shoppers Confidential Inc. Julie's journey from her early beginnings in St. John's to becoming a notable figure in the customer experience management industry is nothing short of remarkable. As an accomplished leader and angel investor, Julie has dedicated her career to transforming how businesses understand and improve their customer interactions. Shoppers Confidential, under her leadership, has become a cornerstone in providing bespoke customer experience solutions that not only meet but exceed the expectations of today’s discerning consumers.Key Highlights:Julie shares her path to founding Shoppers Confidential, driven by a passion for exceptional customer service and her experiences across Canada.Julie emphasizes the importance of meticulously measuring customer experiences as a crucial aspect of modern business strategy. Exploring the significance of competitor intelligence, Julie explains Shoppers Confidential’s approach to gathering and utilizing competitor insights to enhance client strategies, highlighting the evolution of this practice with recent advances in technology and data analytics.Reflecting on the challenges posed by the global pandemic, Julie discusses how Shoppers Confidential adapted its strategies to maintain and even enhance client engagement in the face of unprecedented market conditions.Looking ahead, Julie shares her insights on the evolving landscape of customer experience. She speculates on the increasing role of digital platforms and how technologies like AI and machine learning are set to revolutionize personalized customer interactions.We would like to thank Julie Anthony, for joining us and sharing her profound insights and visionary leadership in customer experience management. Her dedication to enhancing business-client relations and empowering companies with innovative solutions offers invaluable lessons to all aspiring entrepreneurs and established business owners alike.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this compelling episode of the CanadianSME Small Business Podcast, we were honored to host Jason Falovo, Vice President and General Manager at Cradlepoint Canada. Jason brings over two decades of rich experience in the technology sector, with a focus on enterprise software, networking, and notably, the transformative power of 5G wireless strategies, IoT smart devices, and cybersecurity. His tenure at Cradlepoint, a part of Ericsson, has been marked by guiding Canadian organizations through their digital transformation, highlighting the potential of 5G and IoT technologies to revolutionize business operations.Key Highlights:Jason discusses the impact of 5G wireless networking on small businesses, emphasizing the technology's role in driving innovation and connectivity.Insights into how IoT smart devices and AI are reshaping business operations, offering strategies for SMEs to integrate these technologies.Jason highlights pressing cybersecurity threats for SMEs and offers strategies for protecting digital assets, with a focus on ransomware defense.The importance of strategic wireless technology implementation to foster business growth and the common pitfalls SMEs should avoid.Jason shares emerging technologies that SMEs should watch out for and advice on staying agile in the rapidly evolving tech landscape.We extend our deepest gratitude to Jason Falovo for sharing his invaluable insights on leveraging wireless networking, IoT, AI, and robust cybersecurity measures to navigate the digital transformation landscape. His expertise provides a crucial roadmap for SMEs aiming to innovate, grow, and secure their operations in today's technology-driven era.A heartfelt thank you to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support in bringing these critical conversations to the Canadian small business community.Stay tuned to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enlightening discussions, expert advice, and the latest updates to support your entrepreneurial journey.

In this enlightening episode of the CanadianSME Small Business Podcast, we delve into the world of digital design with Darrell Corriveau, VP of Digital at Q30 Design Inc. Darrell's extensive career in leading design strategies across government, healthcare, and financial services sectors showcases his exceptional ability to bring digital experiences to life. His commitment to fostering cross-functional collaboration and his role as an educator in Interaction Design at George Brown College highlight his multifaceted contributions to the design community.Key Highlights:Darrell discusses the significance of involving the design team early in projects, illustrating how this approach can streamline processes and lead to more effective outcomes.Insights into how the design process aids in identifying potential risks and the strategies employed to mitigate these risks effectively.Exploring how design fosters innovation within teams and projects, highlighting the impact of design thinking on business advancements.Darrell shares Q30 Design Inc.'s approach to integrating accessibility principles into digital projects, emphasizing the importance of creating inclusive experiences.A look at emerging trends shaping the future of design and how Q30 Design Inc. is preparing to navigate these changes to stay at the forefront of digital design.A heartfelt thank you to Darrell Corriveau for sharing his insights on the transformative power of design in today’s digital landscape. His expertise underscores the critical role design plays in simplifying complex projects, uncovering risks, fostering innovation, and creating accessible and engaging digital experiences.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca   for more inspiring stories and practical advice. Let's continue to explore the boundless possibilities of design and innovation in our businesses. 

In this episode of the CanadianSME Small Business Podcast, we explore the transformative world of Agile methodologies with Anton Skornyakov, Co-Founder and Managing Director of Agile.Coach. With an impressive background that spans continents and industries, Anton brings a rich blend of academic knowledge and practical entrepreneurial experience to the forefront. Through Agile.Coach, he has guided numerous organizations to refine their work processes, enhancing their adaptability and maximizing value delivery across various projects.Key Highlights:Insight into Anton's path to entrepreneurship and the founding of Agile.Coach, including the challenges faced and overcome in establishing the venture.An exploration of the concept of 'slicing work' and its significance for businesses aiming to optimize their operations for better control and value creation.Discussion on common project planning mistakes and how Agile methodologies offer solutions to mitigate these issues, emphasizing the importance of starting with work slicing.Anton shares how the principles of Agile can be applied beyond tech projects, benefiting organizations across commercial, nonprofit, and public sectors.Strategies for companies to enhance their adaptability and foster a culture that is receptive to change and innovation.A heartfelt thank you to Anton Skornyakov for joining us and imparting his wisdom on the Agile approach and "The Art of Slicing Work." Anton's insights provide small businesses with a fresh perspective on tackling their challenges, highlighting the pivotal role of adaptability, process optimization, and teamwork in navigating the path to success.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Website: https://slicingwork.com/Business: https://agile.coach/de/Book: https://www.amazon.com/Art-Slicing-Work-Navigate-Unpredictable-ebook/dp/B0CX22Z6G7Remember to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for ongoing inspiration, advice, and the latest in business trends.  

In this engaging episode of the CanadianSME Small Business Podcast, we're delighted to have Val Steed, CPA, MA, CITP, and Director of Accountants at Zoho Corporation. With a remarkable career spanning three decades in accounting and technology, Val brings a depth of knowledge and experience to the table. Recognized twice as one of Accounting Today’s Top 100 Influential Accounting Professionals and an alumnus of Utah State University, Val's journey includes notable tenures at Deloitte Haskins and Sells, Hansen, Steed, Bradshaw & Malmrose P.C., and various prestigious roles within the AICPA. Currently, he applies his expertise at Zoho Corporation to support and guide accountants globally. This episode covers Val's insights on common cash flow issues for small businesses, effective strategies for improving cash flow, the role of technological tools in financial management, and advice for startups on managing their finances. Val also shares his thoughts on future trends in cash flow management for small businesses.Key Highlight Points:• Val discusses the most typical cash flow challenges small businesses face.• Effective methods that small businesses can adopt to enhance their cash flow.• How tools offered by Zoho can assist small businesses in better managing their cash flow.• Val provides crucial tips for startups and entrepreneurs on managing cash flow effectively from the beginning.• Insights into the evolving trends and future directions in cash flow management for small businesses.We are immensely grateful to Val Steed for joining us and imparting his extensive knowledge on small business cash flow management. His expertise has shed light on the critical aspects of achieving financial stability and growth, offering valuable strategies and tools for effective financial handling. Our sincere thanks to Val for his contributions, and to our partners – RBC, UPS, and Xero – for their support. To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine and visit www.canadiansme.ca  for more empowering and insightful content.

In this latest episode of the CanadianSME Small Business Podcast, we dive into the world of eCommerce with Jeeven Joseph, the head of Presales and Customer Success teams at Zoho Inventory. With over seven years at Zoho, Jeeven has played a pivotal role in forming strategic partnerships and expanding the product's marketplace ecosystem. His extensive experience in driving growth and collaboration across functional teams has positioned him as a key player in the realm of eCommerce solutions.Key Highlights:Jeeven discusses the critical factors businesses should consider when choosing between establishing their own online store or expanding their presence in marketplaces, including the implications for branding and customer reach.Insights into the challenges of managing both an online store and marketplace channels, with strategies for navigating these complexities effectively.Examples of businesses that have successfully leveraged both branded online stores and marketplace presence, highlighting the strategies that led to their success.How Zoho Commerce and Zoho Inventory aid businesses in managing their online and marketplace operations efficiently, focusing on features that are particularly beneficial for small businesses.Discussion on the essential market trends and changes in today's eCommerce environment, with advice on how businesses can remain agile and responsive, especially in managing inventory and orders.We thank Jeeven Joseph for sharing his profound insights into eCommerce strategy, the importance of balancing multiple sales channels, and the utilization of technology to streamline business operations. His guidance offers invaluable lessons for businesses looking to navigate the complex eCommerce landscape successfully.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Reshma Suvish, the marketing head for Zoho’s finance and operations suite of products. Bringing over a decade of experience from her tenure at Zoho and a rich background that includes working at The World Bank, Reshma delves into the critical role of billing processes in shaping customer experiences. This discussion covers innovative billing strategies, leveraging technology to enhance billing operations, optimizing billing for subscription models to boost customer loyalty, and preparing for future trends in billing operations.Key Highlight Points:• Discussion on transforming the billing process from a transactional to an experiential customer touchpoint.• Common billing issues for SMBs and innovative solutions to enhance customer satisfaction.• How small businesses can use technology, like Zoho Billing, to streamline billing processes.• Strategies for subscription-based businesses to improve customer loyalty through billing.• Insights into upcoming billing trends and how businesses can adapt to these changes.We are immensely grateful to Reshma Roy for her insightful contributions to the episode, highlighting how strategic billing practices can fortify customer relationships. Her expertise offers practical advice for businesses looking to innovate their billing processes, integrate technology effectively, and stay abreast of future trends to maintain customer satisfaction and loyalty.Our appreciation extends to our partners – RBC, UPS and Xero – for their support in bringing these valuable discussions to our audience. For those inspired by Reshma's insights and seeking more informative content, subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca.

In this episode of the CanadianSME Small Business Podcast, we welcome Val Steed, CPA, MA, CITP, and Director of Accountants at Zoho Corporation. Bringing over three decades of experience in accounting and technology, Val is an esteemed figure in the industry, recognized twice as one of Accounting Today’s Top 100 Influential Accounting Professionals. His illustrious career includes roles at Deloitte Haskins and Sells, Hansen, Steed, Bradshaw & Malmrose P.C., and notable contributions in the AICPA. Currently, Val uses his expertise at Zoho Corporation to support and guide accountants globally. In our conversation, Val discusses the importance of small businesses collaborating with accountants, the essential documents and tech tools for streamlined accounting processes, strategies for effective communication between businesses and their accountants, and the strategic insights accountants provide to help SMBs become more profitable and financially stable in the long term.Key Highlight Points:• Understanding why small businesses should work with accountants beyond traditional tax filing and accounting services.• Insights on necessary documents and technology tools that streamline accounting processes for small businesses.• Effective communication strategies between small businesses and their accountants for securing funds and optimizing financial strategies.• Recommendations on the ideal frequency for small businesses to engage with their accountants.• The kind of strategic insights small businesses can expect from their accountants to enhance profitability and financial stability. We extend our gratitude to Val Steed for his enlightening insights on the pivotal role of accountants in the success and growth of small businesses. Val’s expertise illuminates the diverse contributions of accountants in effective financial management and strategic advisory. A special thanks to Val for sharing his valuable knowledge with us. We also thank our partners – RBC, UPS, and Xero – for their support. To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine for more inspiring content and visit www.canadiansme.ca  for additional information on empowering your business.

In this engaging episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Martin Fox, the Managing Director of Robert Walters Canada. From his beginnings in Dublin to making significant strides in London and finally bringing his expertise to Toronto, Martin has played a crucial role in the recruitment landscape, guiding top-tier professionals across various sectors. Under his leadership, Robert Walters' first Canadian office focuses not just on recruitment but on empowering people and organizations to unlock their potential. Martin's insights into the hybrid work model, addressing commute concerns, enhancing workplace culture, and leveraging technology provide a comprehensive view of the modern work environment.Key Highlights:Martin discusses strategies for companies to balance in-office and remote work, emphasizing the importance of creating a compelling office environment.Insights into how companies can mitigate the impact of long commutes on employee satisfaction and productivity.The significance of mentorship and training programs in attracting in-office attendance and their impact on workplace culture and employee development.Martin's perspective on the future of hybrid work arrangements and key considerations for companies to remain adaptable.Recommendations on essential technologies and digital tools that facilitate a productive and engaging hybrid work model.We extend our deepest thanks to Martin Fox for his invaluable contributions on navigating the complexities of the contemporary work environment. Martin's expert advice offers our audience practical solutions for embracing hybrid work, enhancing employee satisfaction, and fostering a culture of continuous improvement.A heartfelt thank you to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support of the CanadianSME Small Business Podcast. Their contributions enable us to bring these critical insights to our small business community.To our dedicated listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more inspirational stories, strategic advice, and the latest trends. Let’s continue to innovate, adapt purposefully, and support each other in our collective journey towards success.

In the latest episode of the CanadianSME Small Business Podcast, we were honored to have Garry Thaniel, Senior Director and General Manager of eBay Canada, share his profound insights on e-commerce growth and innovation. With an illustrious career that spans over a decade in the retail and e-commerce sector, Garry's experiences have been pivotal in enhancing eBay Canada's support for small and medium-sized businesses (SMBs). From technological advancements to digital transformation strategies, Garry discusses eBay's role in empowering Canadian SMBs to thrive in the global digital marketplace, highlighting success stories, and offering actionable advice for businesses embarking on their e-commerce journey.Key Highlights:Insights into how eBay Canada has tailored its platform to meet the unique needs of Canadian SMBs.Exploration of new tools and innovations introduced by eBay to help SMBs expand their reach and improve efficiency.The importance of incorporating marketplaces as sales channels and resources for SMBs starting their digital journey.Success stories from Canadian SMBs on eBay and the strategies that drove their success.Strategies and technologies that SMBs can utilize to enhance customer experience and stand out in the digital marketplace.We extend our deepest gratitude to Garry Thaniel for enlightening us with his expertise and insights on leveraging e-commerce for business growth. This episode not only demystifies the digital marketplace for Canadian SMBs but also empowers them with strategies to harness the full potential of platforms like eBay.Our appreciation goes out to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their support of the CanadianSME Small Business Podcast.For those inspired to take their business to new heights in the e-commerce space, we encourage you to dive deeper into the strategies discussed today. Remember, the journey to digital success is continuous, and with the right approach, your business can achieve remarkable growth and innovation.Subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more inspirational stories and valuable insights into the world of Canadian small business.

In this enlightening episode of the CanadianSME Small Business Podcast, we welcome Courtney Elling, a prominent Hybrid Work Leader at Cisco Canada. Courtney brings her extensive experience in spearheading digital transformation and guiding Canadian organizations through the nuances of hybrid work environments and the digitization of the real estate sector. As a fervent advocate for flexible work practices and sustainable workspace solutions, her insights are shaping the evolving landscape of our professional environments. Beyond her professional endeavors, Courtney is passionate about spending quality time outdoors with her family and contributing to non-profit organizations.Key Highlights:Courtney discusses the critical findings of Cisco Canada's Reimagining Workspaces Survey, focusing on their implications for Canadian businesses and how these insights can inform more supportive work environments.Insights into the factors fueling a preference for office work and strategic responses organizations can employ to accommodate this trend effectively.Identification of prevalent gaps in the office experience and practical strategies for businesses to enhance collaboration and employee satisfaction.Key elements that businesses should consider when redesigning their workspaces for the future, including the integration of sustainability and technology.With AI and security often overlooked, Courtney highlights essential steps for organizations to prioritize these critical aspects in their workspace redesign efforts.Our deepest thanks to Courtney Elling for her invaluable contributions to this discussion on the future of workspaces, digital transformation, and the pivotal role of sustainable, people-centric design principles. Her expertise offers a rich source of guidance for businesses eager to navigate the complexities of adapting to hybrid workspaces and the broader digital transformation of their operations.We extend a special appreciation to our partners: RBC, UPS, Xero, and Constant Contact, whose ongoing support is essential in delivering these critical conversations to our small business community.Be sure to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging stories, strategic advice, and the latest trends shaping Canadian entrepreneurship.

In this thought-provoking episode of the CanadianSME Small Business Podcast, we had the distinct pleasure of hosting Muraly Srinarayanathas, the Co-Founder and Executive Chairman of 369 Global. Muraly's journey from growing up as a third culture kid to becoming a serial entrepreneur and a visionary in global strategy exemplifies his commitment to creating inclusive and scalable business solutions. With over two decades of experience in international business and a deep-seated passion for diversity, Muraly has significantly contributed to skills training, workforce development, and the innovative use of Blockchain technology to tackle global challenges.Key Highlights:Muraly shares the inspiration behind the founding of 369 Global and the core mission driving his business ventures, highlighting how his unique background and global perspective have shaped the company's strategies.Insights into how 369 Global is leveraging Blockchain technology to benefit Canadian SMEs, including specific projects aimed at impacting the SME landscape positively.Key components of digital transformation essential for Canadian SMEs to succeed in the global marketplace.Muraly discusses effective strategies for cultivating a culture of innovation within small businesses.The importance of civic engagement and collaboration with different sectors as a pathway for small business growth.A huge thank you to Muraly Srinarayanathas for his insightful contributions to this episode. His forward-thinking leadership at 369 Global serves as an inspiration for entrepreneurs aiming to leverage innovation, Blockchain technology, and collaborative efforts to make a significant impact.We hope this episode motivates you to explore the boundaries of innovation, understand the transformative potential of Blockchain, and pursue collaborative ventures that not only advance your business but also contribute to societal progress.Special thanks to our partners: RBC, UPS, Xero, and Constant Contact, whose support is invaluable in bringing these vital discussions to the small business community.For more empowering stories and advice, make sure to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca. 

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Murtaza Khambati, the visionary Founder & CEO of Telkoware. With a passion for technology and a deep commitment to supporting the growth of small and medium-sized businesses, Murtaza has made significant strides in the tech industry. Telkoware is renowned for its comprehensive services, including website design, digital marketing, software development, and mobile app creation, all designed to propel businesses into the digital age successfully.Key Highlights:Murtaza shares the inspiration behind founding Telkoware and its mission to assist small businesses, along with the challenges encountered and strategies for overcoming them.Insights into current digital marketing trends that small businesses need to be aware of to stay competitive.Discussion on how digital transformation has reshaped the small business landscape and the essential steps for businesses to embrace this change.Exploration of how AI technologies can benefit small businesses and the most impactful applications.Murtaza outlines Telkoware's strategies for global expansion and offers advice for aspiring entrepreneurs looking to make their mark in the digital space.A heartfelt thank you to Murtaza Khambati for joining us on the CanadianSME Small Business Podcast. His insights into leveraging technology for business growth and navigating the digital landscape are invaluable for entrepreneurs and small businesses alike. Murtaza's dedication to enhancing the digital capabilities of SMEs is not only inspiring but also instrumental in driving the future of business innovation.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   To our valued listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enriching content, expert advice, and stories of entrepreneurship that inspire and guide. 

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with James Cooper, a dedicated barrister and solicitor specializing in legal support for small businesses and self-represented litigants. With his law office based in the Toronto area, James brings a unique and creative approach to legal services, focusing on negotiating and mediating partnership disputes to help businesses manage their legal fees effectively. His commitment to providing flexible legal solutions underscores the importance of accessible legal aid for the growth and sustainability of small businesses.Key Highlights:James discusses his inspiration for specializing in legal aid for small businesses and the rewarding aspects of working closely with these entities.An exploration of the typical causes behind the dissolution of business partnerships, emphasizing the importance of understanding and addressing these issues proactively.James shares effective mediation strategies that facilitate amicable settlements between disputing business partners, highlighting the value of preserving business relationships.Insight into assisting partners in parting ways amicably, with examples of positive outcomes achieved through strategic negotiation rather than litigation.The significance of fostering clear communication and understanding to prevent disputes and ensure a healthy partnership dynamic.We extend our heartfelt gratitude to James Cooper for joining us and sharing his invaluable insights into navigating the complexities of business partnerships and legal disputes. His expertise is not only a lifeline for small business owners facing legal challenges but also a beacon guiding them towards effective conflict resolution and partnership management.Special thanks to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support of the CanadianSME Small Business Podcast. Their contributions are essential in bringing these important conversations to you, our small business community.Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging content, expert advice, and the latest updates to help your business succeed. 

In this captivating episode of the CanadianSME Small Business Podcast, we're thrilled to feature Avein Porwal, the Creative & Marketing Officer at Avefy and a standout figure at Ottawa Tech Heroes. Avein's career is a fascinating tale of transformation, transitioning from the structured world of accounting and finance into the dynamic sphere of digital marketing, branding, and creative design. His expertise encompasses a unique blend of design brilliance, search engine optimization (SEO) strategies, and marketing acumen, dedicated to elevating brands from their foundational stages to towering heights of success. Avein's personal journey underscores the transformative power of pursuing one's passions and the critical role of innovative branding in propelling business growth.Key Highlights:Avein shares his transformative journey from accounting to the creative industries, offering insights into how lessons from his initial career have been instrumental in his success in branding and design.Discusses the philosophy behind effective branding and common pitfalls businesses face as they grow, alongside strategies to evolve branding to meet changing market demands.Explores how design transcends mere aesthetics to become a powerful communicator of a brand's core message, with examples of design's role in revamping a client's digital identity.Avein emphasizes the importance of prioritizing quality in branding and design efforts, illustrating how this principle has driven long-term benefits for his clients at Avefy.Offers foresight into emerging trends in branding and design, shedding light on how Avefy is preparing to integrate these trends to deliver innovative solutions to clients.Our heartfelt thanks to Avein Porwal for his invaluable contributions to this episode. Avein's narrative from finance to the zenith of creative achievement exemplifies the incredible impact of following one's passion and leveraging innovative branding to transform the business landscape.We're immensely grateful for the wisdom Avein shared today, providing a beacon for entrepreneurs and business leaders to navigate the complexities of the digital market with confidence and originality. These discussions enrich our collective knowledge and challenge us to envision and execute branding and design with greater ambition and insight.Special appreciation to our partners, RBC, UPS, Xero, and Constant Contact, for their steadfast support in fostering the growth of small and medium-sized businesses across Canada. Their dedication is a pillar of strength for the entrepreneurial community.Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging conversations and cutting-edge business insights.

In this engaging episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Dr. Shamel Addas, Associate Professor & Distinguished Research Fellow of Digital Technology at Smith School of Business. With a multifaceted background that traverses engineering and information systems, Dr. Addas delves into the intricate dynamics of IT use in the workplace, focusing on the pivotal role of email. Through his expert lens, we explore the dual-edged sword of email interruptions and their tangible effects on work performance and employee well-being. Dr. Addas unveils the nuances of disruptive email content, offers sage advice on fostering mindfulness through strategic email management, and shares enlightening lessons from global best practices. Furthermore, the conversation ventures into the promising realm of AI in enhancing email productivity and strategies for harmonizing technology use with employee wellness.Key Highlights:Insightful analysis on the impact of email interruptions, identifying the types of emails that significantly disrupt work and strategies to mitigate these effects.Exploring the relationship between email management practices and increased mindfulness among employees, leading to improved performance and well-being.A comparative look at how different countries leverage email effectively and how these strategies can be adapted for diverse business environments.An in-depth discussion on the transformative potential of AI in streamlining email management and boosting overall productivity.Strategies for businesses to balance technology use with employee wellness, ensuring a synergistic relationship that promotes a healthy work environment.We extend our heartfelt gratitude to Dr. Shamel Addas for imparting his valuable insights and pioneering research, offering our listeners actionable strategies to navigate the complex landscape of email management. This episode is a treasure trove of wisdom for small business owners seeking to enhance workplace productivity and employee satisfaction.A special acknowledgment goes to our esteemed partners: Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive Email partner Constant Contact. Your unwavering support plays a crucial role in equipping our community with the essential tools and knowledge for thriving in the business world.Stay inspired and ahead of the curve by subscribing to CanadianSME Small Business Magazine at www.canadiansme.ca.  Join us in embracing innovative practices and insights that fuel the entrepreneurial journey.

In this compelling episode of the CanadianSME Small Business Podcast, we're honored to have Roxy Young, Reddit's Chief Marketing and Consumer Experience Officer, as our guest. Roxy, the first LATNIX female in Reddit's C-Suite, brings a wealth of knowledge and experience, sharing her journey and the pivotal role she has played in enhancing global community engagement on Reddit. Throughout the episode, we delve into the introduction of Reddit Pro, its impact on small businesses, the importance of engaging Canadian brands with Reddit communities, success stories, practical advice, and a glimpse into the future developments from Reddit aimed at supporting small businesses. Roxy's insights offer an invaluable perspective on the power of digital communities and the strategic approaches businesses can adopt to thrive in the digital age.Key Highlight Points:A strategic initiative designed to foster community engagement for businesses, offering new ways to connect with audiences.Positive feedback from the business community and success stories highlighting the adoption of Reddit Pro.Strategies for Canadian brands to authentically engage with audiences on Reddit, with best practices for meaningful interactions.Real-world examples of the impact of community engagement on Reddit and actionable advice for small businesses.Anticipated developments from Reddit to empower small businesses and strategies for staying ahead in the digital landscape.We express our deepest gratitude to Roxy Young for her enlightening participation in this episode. Her expertise has not only highlighted the importance of digital communities like Reddit for small businesses but also showcased the vast opportunities they provide for engagement, growth, and success. Additionally, we're thankful for the unwavering support of our partners: RBC, UPS, Xero, and Constant Contact. Their dedication greatly contributes to the wealth of knowledge we're able to share with you. Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for the latest business insights and inspiration.

In this compelling episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with David Souaid, Chief Revenue Officer and board member at Journey Capital (formerly OnDeck Canada). With an illustrious career in the FinTech industry, David's journey from co-founding Evolocity Financial Group to leading Journey Capital (formerly OnDeck Canada) is a story of innovation, resilience, and unwavering commitment to empowering small businesses.Key Highlights:David shares his initial draw to the FinTech space and his passion for supporting SMEs, alongside crucial lessons for aspiring leaders.Strategies that helped overcome the hurdles of recent economic downturns and their influence on Journey Capital's (formerly OnDeck Canada) small business support approach.The role of technology in streamlining the lending process, distinguishing Journey Capital's (formerly OnDeck Canada) from traditional lenders, and David's excitement about FinTech's emerging trends.Predictions for the small business lending landscape over the next decade and the significance of embedded finance in shaping this future.David's number one business tip for entrepreneurs, reflecting the guiding principles of his success with Journey Capital (formerly OnDeck Canada).A heartfelt thank you to David Souaid for sharing his invaluable insights and experiences with us. This episode not only highlighted the significant role of FinTech in supporting small businesses but also provided a roadmap for entrepreneurs navigating the complexities of modern lending.We extend our appreciation to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their continued support of the CanadianSME Small Business Podcast.Stay informed, stay inspired, and continue to explore the potential of FinTech in your entrepreneurial journey by subscribing to CanadianSME Small Business Magazine at www.canadiansme.ca.