In this podcast episode, Florin shares tips on choosing the right boiler service provider, drawing on his own experiences and insights. He highlights the importance of reading reviews on platforms like Google and Trustpilot, cautions against relying on informal recommendations, and discusses how ACF Plumbing and Heating serves Northamptonshire and surrounding areas. Florin also talks about how customer feedback—both good and bad—can help assess a company’s quality, and emphasizes the need for businesses to continually improve based on customer experiences.

This video introduces our new referral scheme, where customers can earn rewards for recommending our services. By referring a friend, both the referrer and the new customer receive £100 vouchers. We’ll discuss the importance of researching service providers, share cautionary tales about poor service, and highlight how the referral program helps us grow while strengthening our community of satisfied customers. Engaging with feedback, fostering loyalty, and maintaining open communication are key to building trust and expanding our business through positive word-of-mouth.

This video highlights how a verification code system simplifies the booking process for boiler surveys and installations while offering various options. We’ll cover how user verification ensures real interactions, the range of boiler choices from different manufacturers, and the ease of booking a survey online or by phone. Flexible survey options, clear communication, follow-up calls, automated reminders, and financing plans all contribute to a seamless and customer-friendly experience. These features ensure efficiency, transparency, and affordability for every customer.

This video explores boiler system options, focusing on regular boilers, upgrade possibilities, and factors to consider for replacements. We’ll cover identifying your boiler type, choosing between converting to a combi boiler or keeping your current system, and spotting efficiency issues that may need urgent attention. Other key points include assessing the boiler’s location, understanding property-specific needs, ensuring flue safety compliance, and the importance of accurate contact info for seamless service and follow-ups.

This video explains the importance of a strong online presence for building customer trust and guiding decisions. We’ll cover how to research a company’s reputation through reviews on platforms like Google and Checkatrade, why five-star ratings enhance visibility, and the value of customer testimonials for insight into responsiveness and professionalism. A well-organized website with links to review platforms boosts transparency, while easy access to estimates and tailored solutions for various heating systems help customers understand service options and make confident choices.

Reading reviews is key to understanding service quality and preparing for a smooth installation. In this video, we’ll cover why reviews matter, how to prepare your space for installation, and the importance of communication to avoid surprises. We’ll also discuss vetting service providers to ensure quality work, setting realistic expectations for installation timelines, and the benefits of upgrading to modern, user-friendly controls for maximum efficiency. Make informed choices and know what to expect by leveraging these insights!

Understanding service quotes is essential to ensure you’re getting the necessary products and warranties. This video covers key points like the importance of detailed service breakdowns, essential products like magnetic filters for system protection, and ensuring boiler warranties are registered. We’ll also discuss why hiring a qualified Gas Safe engineer is vital, the need for annual servicing to maintain warranties, and the importance of choosing reputable companies to handle installation challenges. With these tips, you’ll be empowered to make informed decisions and protect your investment.

An unexpected plumbing leak disrupted a job in a large, multi-story home, causing ceiling damage. We addressed the issue through open communication with the customer, offering discounts on repainting as a solution. This approach led to customer satisfaction and future bookings. Key takeaways: being upfront about issues, taking responsibility, and offering practical solutions build trust and encourage repeat business. Additionally, choosing quality materials and doing thorough research on appliances, like boilers, is essential for long-term satisfaction. Reliable service and communication are central to maintaining a strong reputation and fostering customer loyalty. Tune in now to get inspired! Don't forget to like, subscribe, and share if you enjoy the content. Connect With Us: https://acfplumbingandheating.co.uk/

Welcome to the "Beyond My Tool Podcast," the go-to podcast designed for entrepreneurs, business owners, and anyone looking to navigate the challenges of life and business! In this episode, we are going to be talking about customers and insight into choosing the correct provider for a boiler service. This is extremely important as we come into the colder months! I want to help everyone across the country, even if you can't use my services i want you all to get the best service for your boiler and not risk an unsatisfactory boiler in winter! Tune in now to get inspired! Don't forget to like, subscribe, and share if you enjoy the content. Connect With Us: https://acfplumbingandheating.co.uk/

In this video, we highlight the importance of early learning, embracing mistakes, and serving others, especially in plumbing and trades. Key points include starting young to build foundational skills, learning from errors as growth opportunities, and focusing on serving others for personal and professional growth. We also cover the benefits of embracing technology to improve efficiency, effective time management for better customer satisfaction, and the need for financial education for long-term success.

In this video, we discuss how expanding trading knowledge can help more people succeed, with a focus on continuous learning and effective client service. Highlights include sharing trading insights with a broader audience, offering free trials to demonstrate methods, and helping new traders overcome bad habits. Emphasis is placed on excellent customer service, leveraging AI carefully, and avoiding easy-money scams. Key insights cover prioritizing service over profit, the importance of ongoing education in trading and engineering, understanding student needs, and maintaining a balance between careers

In this video, we explore the key aspects of trading education, highlighting the importance of mentorship, risk management, and the right mindset for success. Highlights include the high cost of trading courses, early trading losses, and the critical role of mentorship in navigating trading challenges. The video emphasizes patience for compounding gains, warns against misleading “get rich quick” schemes, and stresses the impact of mindset and community support on trading success. Key insights cover the value of mentorship, effective risk management, the time required for mastery, and the benefits of engaging with a trading community.

In this video, we follow a young professional who moved to England with work experience and a diploma, exploring entrepreneurship through network marketing and property investments. Highlights include using special visas for work, shifting focus from hard work to smart work after reading “Rich Dad Poor Dad,” and leveraging network marketing for affordable business education. The individual also achieved a no-money-down property deal, transitioned to property investment, and secured a construction job that funded further education. Key insights emphasise seizing opportunities, lifelong learning, networking, creative financing, adaptability, and the value of enthusiastic, consistent effort.

Welcome to the "Beyond My Tool Podcast," the go-to podcast designed for entrepreneurs, business owners, and anyone looking to navigate the challenges of life and business! In this episode, we are thrilled to be joined by our special guest, Coach Balé Granville, an inspiring entrepreneur and mentor who shares his incredible journey from the island of Tobago to the UK. Balé story is a true testament to the power of persistence, enthusiasm, and stepping out of your comfort zone. Whether you are an aspiring entrepreneur, a seasoned business owner, or just looking for some motivation, this episode is packed with insights and lessons you won't want to miss! Tune in now to get inspired! Don't forget to like, subscribe, and share if you enjoy the content. Connect With Us:   https://acfplumbingandheating.co.uk/

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don'ts of company etiquette. Whether you're a seasoned professional or just starting out, there's something here for everyone. But it's not all work and no play—we'll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don't forget to like, subscribe, and hit the notification bell so you never miss an episode! Connect With Us: https://acfplumbingandheating.co.uk/

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don'ts of company etiquette. Whether you're a seasoned professional or just starting out, there's something here for everyone. But it's not all work and no play—we'll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don't forget to like, subscribe, and hit the notification bell so you never miss an episode! Connect With Us: https://acfplumbingandheating.co.uk/

In this episode, we dive into the essentials of thriving in the trades industry. Join Floring, the host and owner of ACF Plumbing and Heating, and David, a small electrical business owner, as they discuss key strategies for business-to-business and business-to-consumer engagement. They share personal experiences and practical tips on customer service, communication, and the importance of showing up. Whether you're a plumber, electrician, or carpenter, learn how to add value and stand out in a competitive market. Topics Covered: Introduction to the guest: David's journey from Hungary to becoming an electrician in the UK. Business strategies for engaging with customers and standing out. Importance of punctuality and communication in service delivery. Building effective systems and handling customer feedback. Don't miss out on these valuable insights and tips to enhance your business practices! Connect With Us: https://acfplumbingandheating.co.uk/

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don'ts of company etiquette. Whether you're a seasoned professional or just starting out, there's something here for everyone. But it's not all work and no play—we'll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don't forget to like, subscribe, and hit the notification bell so you never miss an episode! Connect With Us: https://acfplumbingandheating.co.uk/

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don'ts of company etiquette. Whether you're a seasoned professional or just starting out, there's something here for everyone. But it's not all work and no play—we'll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don't forget to like, subscribe, and hit the notification bell so you never miss an episode! Connect With Us: https://acfplumbingandheating.co.uk/

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don'ts of company etiquette. Whether you're a seasoned professional or just starting out, there's something here for everyone. But it's not all work and no play—we'll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don't forget to like, subscribe, and hit the notification bell so you never miss an episode! https://acfplumbingandheating.co.uk/