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Shep Hyken & C-Suite Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Ricky Kalmon On How Our Words Influence Others - And Ourselves!
Shep Hyken talks with Ricky Kalmon, motivational speaker and celebrity hypnotist, about the power our words and mind have to influence others - and ourselves. Ricky talks about hypnosis, its misconceptions and how we can use techniques to help us be better in our personal and professional lives. The words we use have incredible impact and can trigger emotional reactions that will help us improve personal accountability, lose weight, overcome fears, break negative habits, sell more, boost productivity, build stronger relationships and more. Ricky believes that one of the greatest gifts we have is that our thoughts and beliefs have the power to guide us and frame our reality.
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53:1422/12/2015
Gregg Lederman On Leadership And Engaged Employees
Shep Hyken talks with Gregg Lederman, CEO of Brand Integrity and author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg gives us ideas on living your brand, how to create motivated and committed employees, what makes a trusted leader and more. He shares a powerful concept he calls the One Minute Reminder, which has literally transformed corporate cultures and created engaged employees. This is Amazing Business Radio at its best!
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55:5322/12/2015
Maxine Clark On Leadership, Mentors And The Story Behind Build-A-Bear Workshops
Shep Hyken interviews Maxine Clark, the Founder and former Chief Executive Bear at Build-A-Bear Workshops. Maxine opened her first store in 1997 when a ten-year-old girl suggested she open a store where kids could "build" their own teddy bears. The successful chain grew to more than 400 stores worldwide. That story by itself is amazing, but Maxine shares much more as she talks about her background, role models who influenced her, tough decisions she has made and her belief in giving back. This interview is what Amazing Business Radio is all about!
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53:0122/12/2015
John Ruhlin On Strategic Gifting And Appreciative Leadership
Shep Hyken visits with John Ruhin, the #1 Cutco Knife salesman in the world. John shares how he has sold millions of dollars of knives and how it turned into passion to create memorable and appreciated gifts. Today John 's company creates gift programs (that include much more than knives) for clients that span across all sizes and industries. John's philosophy is that appreciation is about the recipient, not the giver. Putting a company logo on a gift turns the gift into a marketing campaign. Sometimes it isn't what you spend, it's what you do. Appreciation can be as simple as a thank you note. It really is the thought that counts. Done well, a "strategic gifting program" can open doors with impossible to reach C-level prospects, create employee engagement, drive referrals and sales, and much more.
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55:1822/12/2015
Tony Alessandra On Behavioral And Personality Styles
Shep Hyken visits with Dr. Tony Alessandra, the bestselling author of 30 books that have been translated into more than 50 languages. Dr. Alessandra enthusiastically shares his expertise in personality and behavioral styles, describing the four styles in the DISC model; Dominance, Influence, Steadiness, and Conscientiousness. Once you understand your style you can adjust and adapt to others, which leads to better communication and success.
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57:0521/12/2015
Lisa Greene - Lewis Of TurboTax On Tax Tips That Will Save You Money
Shep Hyken interviews Lisa Greene-Lewis of TurboTax about filing taxes and saving money. Lisa shares great tax advice and mentions the most common mistakes people make when they file their taxes as well as a number of surprising deductions that many people miss. You have to pay your taxes, but you shouldn't pay more than you have to.
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51:0621/12/2015
Don Hutson On Selling Value And Negotiation
Shep Hyken interviews Don Hutson on Selling value and Negotiation. Don has written 14 books and is a #1 New York Times bestselling author. He is a guru in the world of sales training. Everyone is in sales, whether they are selling a product or just selling themselves. In this interview he shares the four types of negotiation that you must know to be successful. He also shares incredible sales tips from his latest book "Selling Value," which is a must-read book for anyone who does anything related to sales or communication.
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56:5721/12/2015
Ben Newman On Mental Toughness And Personal Success
Shep Hyken visits with Ben Newman, bestselling author, International speaker and performance coach. Mr. Newman has coached leaders in business and super-star professional athletes. In this interview Ben shares how his childhood background prepared him to deal with the ups and downs in life. He shares his six Mental Training Tools that have been put to the test by athletes in the NFL, PGA, NCAA, Fortune 500 business leaders and successful entrepreneurs. His stories and tips are fuel to help anyone be more successful in their business and personal lives.
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48:1621/12/2015