It’s the one hot topic in business that never seems to go away… PRICING. If you haven’t addressed your company’s pricing plan in a while, Dave Roller says you’re leaving good money on the table. As president of Profit2, Dave has built his career helping distributors optimize their strategy - even against e-conn’s biggest names.  Though this conversion was recorded in 2020, it’s as relevant as ever today. Jason and Dave break down about the art and science of pricing as well as overcoming pricing challenges - even in challenging times.  CONNECT WITH JASON LinkedIn CONNECT WITH DAVE LinkedIn Profit2 [email protected] *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsors for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry; and Profit2, helping distributors charge the right price.

Conventional business wisdom holds that everyone wants to join the marketing team; no one wants to work in sales anymore.  Dr. Lee Allison rejects this defeatist attitude and the generational stereotypes that often accompany it. As Professor of Engineering Technology & Industrial Distribution at Texas A&M University, she has a literal front row seat to the rise of GenZ and Gen Alpha––and all reports from campus are good!   CONNECT WITH JASON LinkedIn CONNECT WITH LEE LinkedIn For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsors for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry; and Moblico, helping businesses do more business on mobile devices.

Selling your company is one of the most challenging aspects of owning a business. Longtime colleague and Distribution Team Senior Advisor, Marshall Jones knows the mental, emotional, and procedural challenges well. Those experiences put him in a unique position to assist other sellers through the process.  Jason and Marshall review a client case study highlighting critical aspects of securing a successful (and profitable!) sale and tips for avoiding deal-breaking pitfalls.  CONNECT WITH JASON LinkedIn CONNECT WITH MARSHALL LInkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.   

Returns, warranties, and repairs are a headache for distribution. Much of that pain stems from the antiquated systems that most companies still rely on to process their returns. Alex Witcpalek, founder and CEO of Continuum.ai, recognized the optimization potential of this largely overlooked in-house activity and created the first B2B returns network for distributors and manufacturers.  Jason caught up with Alex during a recent conference in Chicago to find out what drew this ex-college footballer to distribution (and podcasting!), why Continuum.ai’s platform is a perfect match for a niche operation with so many variables, and how it boosts the user’s overall profitability. The pair also discuss the role that Continuum.ai’s quality culture plays in attracting and keeping a top-tier workforce.  CONNECT WITH JASON LinkedIn CONNECT WITH ALEX LinkedIn GoContinuum.ai Podcast For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

Welcome back for part 2 with the Bader boys, Jason’s in-depth look at his family’s distribution business with patriarch and founder of Acme Construction Supply Co, Inc., Dick Bader, and younger brother Jordan, the company’s current president and CEO. As they wrap up their visit, Dick and Jordan reveal the fundamental principles that have supported Acme’s thriving culture and growth initiatives. They also share the rewards of trade organization participation in this “revisited” episode.  CONNECT WITH JASON LinkedIn CONNECT WITH DICK LinkedIn CONNECT WITH JORDAN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

Jason corrals family patriarch and founder of Acme Construction Supply Co, Inc., Dick Bader, and little brother Jordan, current president and CEO, for an insider’s look at the family business. Like all epic tales, this one comes complete with plot twists, sibling rivalry (of the genial kind), and a cliffhanger. CONNECT WITH JASON LinkedIn CONNECT WITH DICK LinkedIn CONNECT WITH JORDAN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.  

If entrepreneurs are known for marching to a different beat, then Jeff Peterson is an improvisational maestro. DT fans may remember Jason’s conversation with the CEO of Geneva Supply in episode 21, in which the two discussed growing and expanding that company’s footprint. And did he ever! Just as that business started to get predictable, Jeff stumbled upon his next entrepreneurial challenge: Interstate Music. This week, we're revisiting Jeff's second appearance on Distribution Talk: The One Where Jeff Went All In to Turn Around a 75-Year-Old Music Retailer (even though the company languished in bankruptcy and the world paused for a pandemic). He applied his extensive e-com knowledge and a lifelong affinity for live music to a new entrepreneurial challenge and has never once regretted taking on that challenge. CONNECT WITH JASON LinkedIn CONNECT WITH JEFF LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.   

Buzzwords can shut down conversations quicker than their end users care to admit. But, when Edward Kuo employs terms like “collaborate” and “innovate” to describe his role as executive director of the Commercial Vehicle Solutions Network (CVSN), he can back them up with decades of association experience and a successful track record of advocating for an entire industry, not just the members of his organization.  Jason and Edward chat about the value associations provide businesses beyond their membership, the challenges of attracting younger workers to a career in distribution, and the art of bringing industry competitors together for the good of all.  CONNECT WITH JASON LinkedIn CONNECT WITH EDWARD LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios. Special thanks to our sponsor for this episode: Connected Peers, providing virtual communities for wholesale distributors.

An enterprise resources planning (ERP) system is great…until it's not. But, before you sign on the dotted line for your first warehouse management system (WMS), have you given serious (and honest) thought to how your growing pains might manifest in that pricey new platform?  Casey Winans has. He's the founder and CEO of Fullstride, an independent advisory firm purpose-built to ensure smooth transitions from ERP to WMS. Jason chats with Casey about the art and science of a successful upgrade and how to perform an internal review of warehouse processes and employee engagement before making the move to WMS. CONNECT WITH JASON LinkedIn CONNECT WITH CASEY LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

You've defined the company's core values, but have you gotten specific about the behaviors that support those lofty goals? Brian Blaushild, the president of Famous Supply, has, and his commitment to these fundamentals is reflected in the company's superb culture.  Jason caught up with the fourth-generation leader to learn more about the Famous 40 Fundamentals and how those principles have impacted everyday operations at the multi-branch HVAC supplier. The pair also discuss promoting from within and the meticulous succession plan that prepared Brian for the top job at Famous. CONNECT WITH JASON LinkedIn CONNECT WITH BRIAN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

There's a reason for all the chatter around artificial intelligence on Distribution Talk: early adopters gain a competitive edge that's hard to beat. Jason Bader welcomes Jason Sullivan, founder and CEO of Distro AI, to expand on the AI conversation.  They discuss Distro AI’s process for leveraging vast amounts of raw data (think: key industry insights and thousands of product SKUs) to create rep-friendly, real-time recommendations that boost sales and customer satisfaction. The pair also preview AskA2L, Distro's intuitive AI chat feature purpose-built for HARDI. CONNECT WITH JASON BADER LinkedIn CONNECT WITH JASON SULLIVAN LinkedIn Email *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Moblico, helping businesses do more business on mobile devices.

Search for a list of soft skills, and you’ll come across essentials like reliability, resilience, and creativity. But there’s one character trait that list-makers should put at or near the top: curiosity. Jason Mattinson, president of Riverside Steel, Inc., credits his inquisitive streak for repeatedly placing him in the right place at the right time.  Jason met the Ohio-based engineer-turned-steel-fabricator at an industry event and knew that his story––and attitude––would resonate across verticals. The Jasons discuss the benefits of early-career training within a large multinational corporation, taking calculated career risks, and fostering a relentlessly curious mind.  CONNECT WITH JASON BADER LinkedIn CONNECT WITH JASON MATTISON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

Hollywood loves to cast artificial intelligence as the villain. In reality, AI is more likely to win best supporting character accolades from those in the c-suite, says Nelson Valderrama, founder of Intuilize, the AI-driven firm specializing in helping distributors use analytics to optimize pricing, purchasing, and inventory management.  Jason chats with Nelson about AI’s ability to sift through reams of data to unlock profitability, strengthen B2B relationships, and enhance employee productivity, not overtake humans. CONNECT WITH JASON LinkedIn CONNECT WITH NELSON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

Distribution Talk fans already know that Jason’s a big proponent of artificial intelligence. If you’re still on the fence regarding the benefits of AI for distribution, it’s time to transition away from shock and awe and into fearless adoption. A great place to start is Applied AI For Distributors, the only annual conference with sessions for both AI aficionados and the AI curious of the distribution industry.  Jason chats with Ian Heller and Jonathan Bein, PhD., co-founders of Distribution Strategy Group and creators of the event. They discuss the astounding evolution of AI from both a customer- and employee-facing perspective, simple tactics for building widespread staff confidence in the tech, and the exciting topics on tap at this year’s conference. CONNECT WITH JASON LinkedIn CONNECT WITH IAN LinkedIn CONNECT WITH JONATHAN LinkedIn For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Connected Peers, providing virtual communities for wholesale distributors. 

“Distribution has a PR problem.” Fans of Distribution Talk will recognize that quote as one of Jason Bader’s favorite industry laments. It’s more than a pithy soundbite, however. The phrase is shorthand for the talent acquisition and development issues facing most small-to-mid-sized wholesale distributors.  One answer? A tiered progression plan.  On this rare solo episode, Jason discusses strategies for attracting next-generation new hires and offers tips on creating a tiered progression plan that will energize your entire staff. CONNECT WITH JASON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

Do you know which activity is sabotaging your company’s potential? All of them. Busywork across every department––from order processing to inventory management––is a real drag on employee morale, customer relationships, and the bottom line. Conventional software won’t save you, but AI could. In this episode of Distribution Talk, Jason chats with Michael Delgado, founder of Canals AI, about bringing the power of AI to small and medium-sized wholesale distributors. They also discuss the investigative process that led to Canals AI’s distributions-focused design, use cases, and the one significant difference between your current software package and artificial intelligence.  CONNECT WITH JASON LinkedIn CONNECT WITH MICHAEL LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.

Leave it to Dirk Beveridge, keynote speaker, best-selling author, executive film producer, and founder of UnleashWD, to reference ancient Greek philosopher Epicurus, comparative mythology expert Joseph Campbell, and Tatooine farmboy Luke Skywalker in the same conversation. When you’re in the company of this self-professed advocate of distribution and champion of positive leadership, all of the philosophical and cultural references make perfect sense.  Jason caught up with Dirk to discuss his latest endeavor, Force For Good, a live virtual event created to empower every individual in distribution today, whether they work on the warehouse floor, in the customer service center, or up in the C-suite. CONNECT WITH JASON LinkedIn CONNECT WITH DIRK LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Profit2, helping distributors charge the right price.

Successful change management is about knowing your audience and anticipating what they can accept and when. Whether you run a family-run distribution company or a member-owned cooperative in the professional turf, ornamental and specialty landscape vertical, that formula remains the same.  Jeff Braun, CEO of Primera Co-Op, thoroughly understands the critical moves his organization must take to excel. More importantly, he knows when to ease up before rolling out his plans. Jason chats with Jeff about his transition from major manufacturer to co-op, the pleasures and perils of taking on a new vertical, and the art of slowing down to accelerate innovation. CONNECT WITH JASON LinkedIn CONNECT WITH JEFF LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.

Can EOS® transform your company? Yes, and Charlton Keultjes not only has the case studies to prove it, but he also has the training to help you easily integrate the Entrepreneurial Operating System. Charlton is a professional EOS implementer with over a decade of experience coaching owners and leadership teams.  Jason invites Charlton to share his experiences using EOS at his former privately-held company. The pair also explore how this proven business operating system helps entrepreneurial organizations clarify, simplify, and achieve their vision. CONNECT WITH JASON LinkedIn CONNECT WITH CHARLTON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.  

Senior members of the C-suite take note: distribution’s next-gen leaders are out there. You must know where to find them and how to support their growth. Seth Gordon, CEO of Glacier Supply Group, didn’t grow up in the HVAC distribution business. Still, he recognized an opportunity to innovate within the industry and work with a tangible product.  Jason chats with Seth about his journey from finance to duct fittings, the importance of connecting with mentors, and the Glacier team’s wildly successful implementation of EOS, the Entrepreneurs Operating System. CONNECT WITH JASON LinkedIn CONNECT WITH SETH LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Moblico, helping businesses do more business on mobile devices.

If you’re in distribution, you probably belong to an association, one that’s focused on advancing the concerns of your specific vertical. Chances are also good that you have no idea who manages the day-to-day activities of that organization or that it offers excellent career opportunities for young professionals.  Kevin Gammonley has been getting those messages out for 30+ years as a senior director at Smithbucklin. Jason caught up with Kevin to get a behind-the-scenes tour of association management basics and learn why it’s an excellent career choice for innovative young professionals. CONNECT WITH JASON LinkedIn CONNECT WITH KEVIN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.  This episode was edited by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Connected Peers providing virtual communities for wholesale distributors.

Movies portray embezzlement as a big-money, high-flying romp. Fact is decidedly different than fiction––and surprisingly common!  Jason dives into the realities of pink-collar crime with Kelly Paxton, a workplace dishonesty expert, fraud educator, and host of the Fraudish podcast. The pair offer case studies (including Jason’s personal experience) that expose the motives behind the misconduct, company culture's role in fostering opportunities for theft, and how small withdrawals add up to big financial headaches. Kelly also provides straightforward steps to keep your company safe from embezzlement schemes.  CONNECT WITH JASON LinkedIn CONNECT WITH KELLY LinkedIn GET THE BOOK Embezzlement: How To Detect And Investigate Pink Collar Crime *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry.

Guitze Messina is a man of many qualities. As the eminently personable executive director of HARDI LATAM, Guitze has transformed what was once HARDI Mexico into a powerhouse organization representing heating, air-conditioning, and refrigeration distributors across nine Latin American countries and counting. Not one to hoard his success, Guitze recently published Moneycall, his savvy, entertaining guide to attracting more recurring sales with less prospecting.  Jason welcomes Guitze back to discuss the benefits of a proactive selling strategy, the science, and software behind distribution’s next evolution, and why he opted to format his book as a fable. CONNECT WITH JASON LinkedIn CONNECT WITH GUITZE LinkedIn GET THE BOOK Moneycall *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

If data is the new gold (as touted on TV), distributors would be wise to entrust their assets to someone well-versed in the malleable but often dense nature of distribution-centric information.  Vinny Maurici, vice president of data engineering at Object Edge, is that person. Jason chats with Vinny about his early days in distribution, the importance of attaching C-suite buy-in to revolutionary initiatives, and the alchemy behind turning raw data into profitable long-term objectives. CONNECT WITH JASON LinkedIn CONNECT WITH VINNY  LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Profit2, helping distributors charge the right price.

Leading with compassion is one thing (and a good thing at that). But what if whole departments ran on a standard of sensitivity to and emotional concern for the people in their care, be they customers or employees? Before leaving The Granite Group to start her own consultancy, Tracie Sponenberg held the title of Chief People Officer. She’s credited for shifting the company’s human resources perspective towards compassion over compliance.  Jason invited Tracie to discuss the impetus for this mindset change, strategies for CEOs interested in making similar upgrades to their company’s HR culture, and what she’s doing now to support the meaningful evolution of workforce administration. CONNECT WITH JASON LinkedIn CONNECT WITH TRACIE  LinkedIn Website *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Moblico, helping businesses do more business on mobile devices.

Robert Rovira, president of Energy Pipe & Supply, has plans for his C-suite successors, but that hasn’t always been the case. Rob admits to having missed opportunities to strengthen his organizational structure. Now, he and his management team are preparing the next generation to lead the charge at the New Orleans-based company his family has owned since 1988.  Jason chats with Rob about his succession planning blindspots, course-correcting with Millennials in mind, and the benefits of belonging to a buying group. CONNECT WITH JASON LinkedIn CONNECT WITH ROB  LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry. 

Martha Brooke is a repeat guest on Distribution Talk for good reason. In her two previous visits, the founder and lead customer experience consultant of Interaction Metrics made a compelling argument for conducting customer satisfaction evaluations via third-party, objective methodology rather than an in-house survey.  This time, Jason chats with Martha about her most recent consulting case study, her favorite go-to techniques for analyzing customer interactions, and simple strategies for improving the entire customer experience.  CONNECT WITH JASON LinkedIn CONNECT WITH MARTHA  LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

What happens when a self-described mad scientist tinkers around with vendor-managed inventory software? He creates an automated supply chain solution tailored to the needs and budgets of small-to-medium-sized industrial distributors.  Andrew Johnson, CEO of ShelfAware VMI, returns to chat with Jason about the practical, transformative power of the company’s RFID-based tracking system. The pair also discuss ShelfAware’s latest foray into blockchain automation of physical financial documentation, creating a more transparent and cost-efficient transaction “paper trail.” CONNECT WITH JASON LinkedIn CONNECT WITH ANDREW  LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

If this episode’s title has you shaking your head or, worse, burying it in the proverbial sand, hold on. Give AI a chance, and it will supercharge your business. That’s the message that Ian Heller, founder and chief strategy officer of Distribution Strategy Group, hopes to spread through his consulting work and Applied AI For Distributors, the massive, first-of-its-kind conference for wholesale change agents. Jason chats with Ian about data-driven marketing, tips to help small companies develop their AI strategy, and what the industry as a whole can expect from the fascinating world of emerging AI tech. CONNECT WITH JASON LinkedIn CONNECT WITH IAN   LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: SupplyMover

Could your team pass the litmus test? If you left your distribution business in their hands for four weeks, five, six, would the shop survive in your absence? Jamie Arguello has the real-life data to prove that her business wouldn’t simply survive; it would thrive. We’re revisiting a conversation Jason had with the CEO of Grady's Foodservice Equipment & Supplies in Pueblo, CO, as we emerged from the 2020 pandemic, and Jamie emerged from a personal health challenge. They chat about coming home to the family business, creating space for second chances, and the rewards of letting go so others can step up. It’s a timely reminder about how to navigate difficult times both as a leader and a human. CONNECT WITH JASON LinkedIn CONNECT WITH JAMIE LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: HMI Performance Incentives, providing innovative, data-driven B2B incentive solutions.      

Professional vulnerability is a hallmark of outstanding leadership. That said, there’s a reason so few leaders possess the characteristic: it’s uncomfortable at best; terrifying at worst. Alison Bencsik, CEO of BAI Electronic Systems Distributors, a professional and commercial audio, video, and lighting supplier in Ocala, FL, doesn’t know any other way to succeed. She’s transformed vulnerability into a superpower, fueling improvements within the company and strengthening relationships across the AV/IT industry. Jason caught up with Alison to discuss her unconventional journey to CEO, her strategy to get more women involved in distribution, and turning unguarded moments into organizational wins. CONNECT WITH JASON LinkedIn CONNECT WITH ALISON  LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry. 

Your high-potential targets and most valuable accounts are hiding in plain sight. Bob Jordan and Donnie Williamson, vice president of analytics and analytics manager, respectively, at Modern Distribution Management (MDM), have the tools and expertise to help you locate them.  Jason chats with the pair about MDM’s methodology and how it transforms reams of product, sales, and customer intel into valuable data, ultimately reducing costs and improving market share. The best part? MDM plays well with any distribution vertical, no matter the size. CONNECT WITH JASON LinkedIn CONNECT WITH BOB  LinkedIn CONNECT WITH DONNIE LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Connected Peers, connecting key employees in distribution's leading organizations.  

Richard Crifasi may have the finish line in sight, but he’s not ready to leave the track just yet. Even after decades in industrial and electrical supply distribution, he still gets a charge out of solving everyday customer problems and plotting long-range company goals.  Jason chats with his old friend about his circuitous career path and current role as a safety consultant, his perspective on working for privately held vs. public companies, and why no other industry can match distribution in its access to the good life.  CONNECT WITH JASON LinkedIn CONNECT WITH RICHARD LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.  

Do you have a written step by step plan for what to do when you decide to transfer or sell your business? Do you know the best way to structure the transaction legally? How to minimize tax liabilities? To do the best by your family and employees? That’s where The Center for Financial, Legal & Tax Planning comes in. Roman Basi is an attorney, CPA, real estate broker, and title insurance agent at the family firm. The Center handles mergers and acquisitions of privately held companies, as well as succession, strategic, and tax planning for companies across the U.S. “One of the best things that you could do as a business owner,” Roman says, “is educate yourself on the process.” And it’s never too early to start! From valuation, to tax analysis, to real estate, the potential pitfalls to a solid succession plan are plenty. Join Jason and Roman as they explore how to avoid them. “Preparation, knowledge and understanding – it’s going to save you so many headaches when you do come down to that final point, when you're ready to transfer your business.” CONNECT WITH JASON LinkedIn CONNECT WITH ROMAN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Profit2, helping distributors charge the right price.  

How do we provide more value to the members? It’s the question at the forefront of every Association executive’s mind. For Brendan Breen, President at Industrial Supply Association (ISA), the answer is to be the best networking association in the industry. And that strategy has paid off! At this past year’s convention, ISA got creative with how they delivered on the networking promise, adding a golf tournament, a 5k fun run, and facilitated networking lunches with assigned seats to their roster of top-notch keynotes and solid educational opportunities.  As for the immediate future of distribution, Brendan is optimistic. He recommends focusing on the fundamentals of distribution and channel performance to weather whatever slowdown may be on the horizon. The buzz of changes in the workforce demographics, opportunities in omnichannel customer experience, and AI automation are best undergirded by a rock-solid understanding of channel conflict, strategic pricing, optimizing rebate programs, and financial models for distributors.  Ultimately, Brendan and Jason agree that the industry's sustainability comes back to the people at its core, and how we connect with each other. CONNECT WITH JASON LinkedIn CONNECT WITH BRENDAN LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: HMI Performance Incentives, providing innovative, data-driven B2B incentive solutions.

Tim O’Keeffe is a work in progress, and proud of it. Under his leadership at Huyett (formerly GL Huyett), the fastener company has expanded from a distributor-only business to a manufacturer and master distributor. In the process, Tim’s management style has shifted from dictator to democratic, and the company’s culture has never been better.  Jason chats with the affable CEO about his leadership evolution, the work-from-home conundrum, and why his servant-style mindset starts in the parking lot. CONNECT WITH JASON LinkedIn CONNECT WITH CHRIS LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry. 

When it comes to the lingo and logistics of wholesale distribution, bottled water and pre-packaged power snacks aren’t that far removed from fasteners or PVC fittings. So says Chris Smythers, president and CEO of Merchants Grocery Company, a leader in the convenience distributors industry.  Jason chats with Chris about the challenges of convenience supply management, the value of striking out on your own (even when those endeavors fail), and the lifelong benefits of association membership. CONNECT WITH JASON LinkedIn CONNECT WITH CHRIS LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios. Special thanks to our sponsor for this episode: SupplyMover, the only CRM, e-commerce, and sales enablement suite built for distributors.

Mike Franz wants small and mid-sized distributors to win more business in the e-com space. As founder and CEO of iNSUPPLi, the fastest-growing mobile app for sourcing industrial and MRO supplies, he believes that “the little guys” can beat goliaths like Grainger and Amazon all day long in the local marketplace––with the right tool.  Jason chats with Mike about his app’s ability to forge B2B connections without compromising buyer or seller value, the shifting purchasing habits of younger procurement managers, and the merits of providing list prices upfront. CONNECT WITH JASON LinkedIn CONNECT WITH MIKE LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Moblico, helping businesses do more business on mobile devices. 

David Gordon turns insights into actionable strategies for his distribution and manufacturing clients. With data at the ready and a wealth of experience to draw from, the founder of Channel Marketing Group shares his views on how COVID-19 is reshaping everything from C-suite occupancy to acquisition game plans to loyalty programs.  Jason chats with David about early-career successes, the impact of the dot-com bust, and trends tracked by Channel Marketing’s recent rep of the future study. Gordon: “The mother of necessity is invention.” CONNECT WITH JASON LinkedIn CONNECT WITH GORDON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Connected Peers, connecting key employees in distribution's leading organizations.

Distribution has a PR problem. Longtime listeners will no doubt recognize that phrase as one of Jason's favorites. The lament takes aim at the industry's lackluster attempts to attract fresh talent, anyone who hasn't grown up in a family business and, therefore, remains clueless to all that distribution offers.  Steve Deist, chief operating officer of Ewing Irrigation, agrees. He chats with Jason about the math that makes distribution work, the industry's noble mission, and, of course, the value proposition about which more young people should know.  CONNECT WITH JASON LinkedIn CONNECT WITH STEVE LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

How do you manage the generational divide within your company? Kathryne A. Newton, Ph.D., may not have all the answers, but she does possess more than enough intel to coax groups toward more productive communication. Whether those conversations happen face-to-face, through email, or via text is another matter.  Self-professed generation geek Jason invites Kathryne to bust the cohort myths that get in the way of innovation. She also shares insights from her career as associate dean of Purdue University’s Polytechnic Institute and her tenure with the University of Innovative Distribution. CONNECT WITH JASON LinkedIn CONNECT WITH KATHRYNE LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.  

One of the best pieces of advice for finding success in any industry is to drill down into a niche. Gabriel Curry has supersized that axiom, creating several highly successful distribution businesses (Fuelbox Industrial, Authorify, Green Dynamix) to support smaller, often overlooked verticals. Jason chatted with Gabe about his approach to researching new entrepreneurial endeavors, delivering customer value through private-label offerings, and utilizing remote associates to build a global network of motivated, loyal employees. CONNECT WITH JASON LinkedIn CONNECT WITH GABRIEL LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Profit2, helping distributors charge the right price.

Whether you’re in the C-suite or the cold-call trenches, there’s no question that the economic challenges we are facing are extensive––and exhaustive.  It’s an excellent opportunity to visit Jason’s conversation with Paul Reilly, speaker, trainer, author, and host of The Q and A Sales Podcast. Paul breaks down six exercises you can implement to improve mental resilience, regardless of your company role, industry, or location.  CONNECT WITH PAUL LinkedIn CONNECT WITH JASON LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

The way teams work has certainly changed since 2020. Even legacy distributors now rely on modes of project planning and communication that seemed unthinkable just a few years ago. Where in the world that talent works might be the next frontier worth exploring. Anna Shcherbyna, founder and CEO of Remotivate LLC, helps companies cast a wide net to attract A-list remote hires, saving her clients time, energy, and money––all of which could be better spent elsewhere.  Jason chats with Anna about Remotivate’s proprietary vetting process, how distributors can scale their businesses more efficiently by incorporating a global hiring mindset, and the resume revision strategy that can help candidates land high-caliber remote work. CONNECT WITH JASON LinkedIn CONNECT WITH ANNA LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

Not many privately-held wholesale distributorships last long enough to welcome a fourth generation into the fold. Doug Young, CEO and chairman of Behler-Young, an HVAC distributor based in Grand Rapids, MI, doesn’t take that longevity or the organization’s future for granted. He’s landed on a formula to translate century-old core values into a roadmap for 21st-century excellence.  Jason caught up with Doug to discuss his passion for encouraging employee development, the benefits of an outside board of directors, and the transformative power of the Entrepreneurial Operating System (EOS). CONNECT WITH JASON LinkedIn CONNECT WITH DOUG LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: HMI Performance Incentives, providing innovative, data-driven B2B incentive solutions.

You better come prepared when tapped to refresh a stalwart cooperative of independent distributors in the industrial and construction supply channel. Good thing Bill Ward, CEO of Evergreen Supply Network (formerly Evergreen Marketing Group), has a game plan loaded with offense. But like any good coach, he’s careful not to reveal his best plays all in one go.  Jason chats with Bill about the exciting changes in store at Evergreen, including a major rebranding effort, as indicated by the name change, and strategic initiatives that will fortify the organization’s already impressive menu of support services. CONNECT WITH JASON LinkedIn CONNECT WITH BILL LinkedIn *** Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    For full show notes and services visit: https://www.distributionteam.com This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Moblico, helping businesses do more business on mobile devices.

Ready for the AI revolution? That question seems quaint in the wake of apocalyptic scenarios flooding our social feeds. Like it or not, the pin had already been pulled from this grenade long before ChatGPT and BARD AI made headlines. So now what?  Nelson Valderrama says there’s no need to run for cover. Instead, the founder of Intuilize has a message for distributors: ditch the dread and embrace artificial intelligence before your competitors do. Jason invited Nelson back to the podcast to expand on their original AI discussion, sort fact from fiction, and provide practical, proactive advice for application in the (very) near future. CONNECT WITH JASON LinkedIn CONNECT WITH NELSON LinkedIn *** Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    For full show notes and services visit: https://www.distributionteam.com This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: Connected Peers providing virtual communities for wholesale distributors.

Yates Hudson wasn’t looking for a second act. After 32 years with the same company, he got one anyway. Yates owes his successful pivot to general manager at Phoenix Fastener & Supply, a division of Birmingham Fastener, to an interest in roles beyond the IT department for which he was hired fresh after graduation and networking outside the company.  Jason chats with Yates about building a career in distribution one position at a time and cultivating meaningful relationships along the way. CONNECT WITH JASON LinkedIn CONNECT WITH YATES LinkedIn *** Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.    For full show notes and services visit: https://www.distributionteam.com This episode was edited & mixed by The Creative Impostor Studios.  Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.