In this episode of Don’t Eat Poop!, our hosts Matt and Francine interview an industry veteran, Roger Hancock, CEO of Recall InfoLink. He shares his insights and experiences from the past 30 years in the food safety industry, more specifically, in the food recall business.

They discuss the importance of a fast and efficient food recall, the perception of recalls by the general public, and the challenges involved in handling recalls. Roger also talks about the complexity and size of the biggest food recall he has ever worked on – the day before Christmas Eve, 2002.

The conversation explores the concept of a recall-ready industry and community.

In this episode:

💩 [01:41] An introduction to Roger and why he created Recall InfoLink

💩 [02:52] The importance of a fast, efficient recall

💩 [07:00] Is there complacency to recalls?

💩 [08:23] The role of loyalty cards in notifying consumers about recalls

💩 [09:56] Creating a recall-ready food safety industry and community

💩 [11:11] The biggest recall Roger worked on

💩 [15:50] Roger’s favorite part of the Food Safety Consortium

Resources from this episode

Recall InfoLink: www.recallinfolink.com

Food Safety Consortium: www.foodsafetyconsortium.org

Noteworthy quotes from this episode

“The recall business is a business that either you find humor in or it drives you crazy.” – Roger Hancock

“Recalls only happen when they aren't expected and aren't planned [...] So to make them fast and easy, it requires practice and being ready." – Roger Hancock

We hope you enjoy this episode!

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Produced by Ideablossoms