Have you ever bought something and when it arrived it wasn't as you expected and you got disappointed? As a business-owner, how can you avoid this scenario and be able to deliver your client’s expectations accurately so they know exactly what they are getting from you?

Welcome to the PelviBiz Podcast! I’m your host, Dr. Kelly Alhooie, founder of OrthoPelvic Physical Therapy, Pelvic Health Business Grower, and PelviBiz Podcast. In this week’s episode, I will be going to talk about how setting your customer expectations can give your business legitimacy and help with your customer retention which leads to greater satisfaction.

I will touch on such topics as:

Pay close attention to the first impression of your customers. There is value in the process of being prepared before they walk-in into your door.
If the customer will not get back to you, there is something missing or the expectations weren't met with your services.
Every online business owner needs to set customers' expectations. It allows customers to differentiate between promises and reality.
Your energy will reflect on your clients' expectations of you and your business.
Don't let your customers down by not letting them know what to expect when they're doing business with you.

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Have any questions about the topics covered in this podcast? Email Me at pelvichealthbusiness@gmail.com