Bob and Josh delve into the mindset and application of Performance Improvement Plans (PIPs). They emphasize viewing PIPs as positive tools for growth rather than punitive measures. They stress the importance of clear and continuous communication of role expectations, the ethical responsibility leaders have to coach their team members effectively, and the need for a fair and thorough process to ensure mutual understanding. Real-life anecdotes and strategies for effectively implementing PIPs, especially around soft skills, provide actionable insights for leaders to help their team members achieve success.

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