David Allen is the Founder at the David Allen Company. He’s also the author of many books, including “Getting Things Done: The Art of Stress Free Productivity”. Having your mind open and a clear space can help to keep you functioning at a high level and be better at what you do. David sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him.

Takeaways:

Having a clear space in your mind allows you to deal with surprise and change in a better way.
Hospitality is all about making others feel a welcome experience. You want those around you to feel at home.
You need to have authentic conversations with those around you. If you are at a hotel and you don’t like your room, it’s ok to say so.
Managing your staff in the right way is a key to success. You want to set a good standard for them to follow and make sure they keep up with it.
A checklist is an incredibly important part of everyday life. Making a checklist can help to make sure that everything that needs to get done is actually done.
Communication is key. You want to make sure those around you feel appreciated and know that you are engaged in the conversation.
When working on a project, you want to think of two key components. You want to think of the outcome desired and the actual step required to reach that.

Quote of the Show:

7:08 “When I think about when I have felt hospitable or being hospitable towards people with me, it was heartfelt. It was authentic and it was service oriented. It's a real communication from a caring place. It says, how can I help? How can I serve? So I think hospitality is not just for the industry. I think it's for the human being as an experience.”

Links:

Shout Outs:

0:59 Danny Passman

10:21 Raul Leal

10:24 S.H. Hotels

12:07 Four Seasons San Francisco

13:24 Nanci Sherman

13:42 Hilton Hotel Miami

16:09 The Checklist Manifesto by Atul Gawande

17:30 Kepler’s Books in Menlo Park, CA

17:35 Jerry Garcia

17:38 The Warlocks

17:39 Grateful Dead

21:05 Being Mortal by Atul Gawande

21:17 E-Myth Revisited by Michael E Gerber

32:48 Suzuki

32:49 Alan Watts

34:32 Franklin Covey

Ways to Tune In: