Carmen Toledo is the Front of House Operations Manager and 1 of 4 Co-Owners of Toledo's Mexican Restaurant in Fresno, CA. Carmen's father, Sam Toledo, immigrated to the US in the 1970s from Mexico. He started working in restaurants and eventually helped open a Mexican restaurant that he helped quickly scale to 3 locations. When he was denied equity in that business, he left to open his own restaurant, Toledo's, in 1991. Carmen is Sam's second child and she began working at the family restaurant when she was 13. She left to work at Starbuck's and gain knowledge and experience from a large, efficient franchise and returned, along with her brother, to work full time in Toledo's around 2008. There are currently 2 Toledo's locations with a third location currently being built out. The Toledo's goal is 10 restaurants in 10 years.

Favorite success quote/mantra: "If the plan isn't working, change the plan but not the goal."

In this episode we will discuss:

Scaling
Leadership
Partnerships
Labor
The MASSIVE benefits of Restaurant Systems Pro!
Tech stack
AND MORE!

Today's sponsors:

Restaurant Technologies the company that helps restaurants, “Control the kitchen chaos.” With RT’s total oil management, you get: Dependable fresh bulk cooking oil delivery; Filtration + oil usage monitoring and reporting; Used cooking oil pick-up, and recycling; And say goodbye to messy, dangerous restaurant rendering tanks-yuck. RT’s end-to-end cooking oils solution helps you manage your used cooking oil storage, collection, and recycling- conveniently, safely, and cleanly- with no upfront costs. Head to www.RTI-inc.com, and let them know the Restaurant Unstoppable Podcast sent you their way.

MarginEdge: Boost your efficiency and profitability without adding labor costs. MarginEdge is a complete restaurant management software that allows you to seamlessly manage all aspects of your business from one central location. Track food costs in real time, make inventory faster and less tedious, easily cost out your recipes, and get a daily P&L so you always know where you stand. See how it works at marginedge.com/unstopabble.

National Council for Mental Health and Wellbeing - Create healthier, more engaged employees with Mental Health First Aid at Work for Restaurants. This training teaches employees how to recognize and respond to signs and symptoms of mental health or substance use challenges. It’s trusted by leading companies, offers flexible training options to adapt to the often- unpredictable restaurant and food services environments, and it’s developed and delivered by experts. Visit MentalHealthFirstAid.org/Restaurants to learn more OR use this link: CLICK HERE

Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more.

Contact the guest:

Instagram: @toledosmexicanrestaurant
Website: https://toledosmexicanrestaurant.com/

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Restaurant Unstoppable with Eric Cacciatore

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