613. Dying Is Easy. Retail Is Hard. AI transcript and summary - episode of podcast Freakonomics Radio

Go to PodExtra AI's episode page (613. Dying Is Easy. Retail Is Hard.) to play and view complete AI-processed content: summary, mindmap, topics, takeaways, transcript, keywords and highlights.

Go to PodExtra AI's podcast page (Freakonomics Radio) to view the AI-processed content of all episodes of this podcast.

Freakonomics Radio episodes list: view full AI transcripts and summaries of this podcast on the blog

Episode: 613. Dying Is Easy. Retail Is Hard.

Author: Freakonomics Radio + Stitcher
Duration: 01:01:34

Episode Shownotes

Macy’s wants to recapture its glorious past. The author of the Wimpy Kid books wants to rebuild his dilapidated hometown. We just want to listen in. (Part two of a two-part series.) SOURCES:Mark Cohen, former professor and director of retail studies at Columbia Business School.Will Coss, vice president and executive

producer of Macy’s Studios.Jeff Kinney, author, cartoonist, and owner of An Unlikely Story Bookstore and Café.Tony Spring, chairman and C.E.O. of Macy’s Inc. RESOURCES:"Macy’s Discovers Employee Hid Millions in Delivery Expenses," by Jordyn Holman and Danielle Kaye (The New York Times, 2024)."NBC Ready to Pay Triple to Gobble Up Thanksgiving Parade Broadcast Rights," by Joe Flint (The Wall Street Journal, 2024)."How Macy’s Set Out to Conquer the Department Store Business — and Lost," by Daphne Howland (Retail Dive, 2022).An Unlikely Story Bookstore and Café. EXTRA:"Can the Macy's Parade Save Macy's?" series by Freakonomics Radio (2024).

Summary

In episode 613 of Freakonomics Radio, titled 'Dying Is Easy. Retail Is Hard,' host Stephen J. Dubner examines Macy's struggles in a competitive retail landscape. With insights from Tony Spring, CEO of Macy's, and Mark Cohen, former director of retail studies, the episode discusses Macy's attempts to innovate and enhance customer experiences while assessing the profitability of events like the Thanksgiving Parade. The episode highlights Macy's strategic moves, including closing large stores, revamping merchandise, and the importance of community engagement for revitalization amidst ongoing retail disruption.

Go to PodExtra AI's episode page (613. Dying Is Easy. Retail Is Hard.) to play and view complete AI-processed content: summary, mindmap, topics, takeaways, transcript, keywords and highlights.

Full Transcript

00:00:04 Speaker_08
On Thanksgiving morning, roughly 30 million people will catch at least some of the Macy's Thanksgiving Day Parade on TV. For a lot of them, it wouldn't feel like Thanksgiving without the parade.

00:00:15 Speaker_08
Last week, we spoke with the parade's executive producer, Will Koss. I asked him why it's so popular. His answer was pure tevye.

00:00:26 Speaker_07
I'd say tradition. Tradition, tradition, tradition is at the core.

00:00:32 Speaker_07
It's really about having this thing, this giant thing that shows up for you every Thanksgiving morning and it's going to be a little bit of spectacle, a little bit of kitsch, a little bit of art.

00:00:43 Speaker_07
It's become a moment in time for all of us to drive back to.

00:00:49 Speaker_08
But even our favorite traditions are not guaranteed their place in the future. The Macy's department store has been around for 166 years and they've put on a parade for the past 100.

00:01:01 Speaker_08
We spent last week trying to figure out how much money Macy's spends to make the parade and how much they earn from sponsorships and TV ad sales. That was one part of this story that interested us.

00:01:14 Speaker_08
The other part is the future of retail itself, or at least the kind of retailing represented by Macy's. They like to call the parade their annual gift to the nation, which is a nice sentiment. But there are two things you should know about that.

00:01:29 Speaker_08
This gift is likely quite profitable for the giver. which is unusual. Also, the Macy's parade may be one of the most valuable assets that Macy's still has. For most of the 20th century, Macy's was a retailing giant, but it's been in trouble for years.

00:01:49 Speaker_08
And if it were to disappear the way that Sears and Montgomery Ward and Lord & Taylor and many other department stores have disappeared, the parade would likely disappear as well. How likely is it that Macy's disappears?

00:02:05 Speaker_08
That's one of the questions we're asking in this episode. Macy's is a publicly traded company worth a bit more than $4 billion. That is not very much. The Target chain is worth about $60 billion. Walmart, $720 billion.

00:02:24 Speaker_08
Macy's real estate is thought to be worth roughly double its $4 billion stock market value. You could take that to mean that Macy's simply is no longer very good at being a department store or that department stores in general are doomed.

00:02:39 Speaker_08
Over the years on this show, we've interviewed quite a few CEOs, and most of them were in thriving industries, biotech and software, energy and entertainment.

00:02:50 Speaker_08
We haven't talked much about the retail industry, but the fact is that a huge share of the global economy is a retail economy. So we thought this was a conversation worth having. Today on Freakonomics Radio, Macy's CEO, Tony Spring, makes his case.

00:03:09 Speaker_05
We are not just a retailer. We are not just a physical store. We are a celebrator of life's moments.

00:03:17 Speaker_03
We also hear a dissenting voice. Until it's successful, keep your mouth shut because you create expectations that may not be realistic.

00:03:26 Speaker_08
And we look at another retailer who is swimming against the tide.

00:03:29 Speaker_06
I drove by the bookstore and I could see in the window that people were really enjoying themselves. And I thought, that's what I want.

00:03:36 Speaker_08
But is wanting something enough to make it happen?

00:03:51 Speaker_02
This is Freakonomics Radio, the podcast that explores the hidden side of everything, with your host, Stephen Dubner.

00:04:07 Speaker_08
Tony Spring became CEO of Macy's in February of 2024, and he was appointed chairman of the board a couple months later. He is proud of his parade, but he recognizes that a parade isn't enough.

00:04:19 Speaker_05
I want to be perceived as giving this gift to the city and to the nation. I also want to do a lot of business. I'll give you an adage that one of my former colleagues at Bloomingdale said to me, we want to win an Oscar.

00:04:30 Speaker_05
We also want to win at the box office.

00:04:32 Speaker_08
So you grew up just north of New York City in Westchester County. I did. How much did you know about or go to Macy's as a kid?

00:04:41 Speaker_05
I certainly went to Macy's Herald Square and it felt like an adventure. Everything was overwhelming. The oversized ceilings, the environments, the storytelling. I love those old wooden escalators and they are still there functioning to this day.

00:04:57 Speaker_05
But I actually fell in love with retail working in hospitality. I worked in a Burger King restaurant when I was in high school. I remember starting that job and feeling like working with the customer was the most exciting thing.

00:05:10 Speaker_05
Hearing the cash register ring, being able to serve consumers. But that first week on the job, all I was doing was cleaning the parking lot.

00:05:18 Speaker_05
After about a week, the manager pulled me aside and said, do you know why you were working in the parking lot for a week? I said, I have no idea. He said, because that's the first impression that people have.

00:05:28 Speaker_05
And if the parking lot is dirty, they think the restaurant is dirty. They don't think the food is fresh. And that first impression mentality stuck with me all throughout my retail career.

00:05:38 Speaker_08
Spring went to Cornell University and studied in its world famous hospitality school. There he met a recruiter from Bloomingdale's, a beloved old luxury retailer in New York City.

00:05:50 Speaker_08
They were looking to place Cornell graduates in their executive training program. Maybe you remember the Seinfeld episode where Jerry's parents want him to quit comedy and join the Bloomingdale's executive training program.

00:06:03 Speaker_08
Jerry wasn't interested, but Tony Spring was, and he loved it.

00:06:08 Speaker_05
This was in 1987. The company was well known for, of the moment, ideas. If you remember back in the late 80s, there were these rocking flowers that came out of Asia that moved to music. Bloomingdales, they were the ones who sold the mood rings.

00:06:25 Speaker_05
They sold a piece of the Berlin Wall when it came down. They had merchandise out of India and out of China before anyone else.

00:06:32 Speaker_08
Bloomingdale's had by then long been part of a retail conglomerate called Federated. Macy's tried to acquire Federated but failed. Soon after, Federated entered bankruptcy.

00:06:44 Speaker_08
A couple of years later, Macy's entered bankruptcy, at which point Federated came out of bankruptcy and acquired Macy's. Got that?

00:06:53 Speaker_08
Federated became the biggest department store company in the U.S., but they also knew the power of the Macy's brand, so they changed the company name to Macy's Inc. and rebranded many of their other stores as Macy's.

00:07:08 Speaker_08
Although not Bloomingdale's, that brand was strong enough to stand on its own. In 2015, Macy's Inc. acquired the high-end beauty retailer Blue Mercury. So those are the three main brands that today make up Macy's Inc.

00:07:23 Speaker_08
Blue Mercury, Bloomingdale's, and Macy's. For now, Tony Springs says they will remain separate, but the mix will change as Macy's itself continues to shrink. Back in 2007, there were more than 800 Macy's stores. Now there are fewer than 500.

00:07:39 Speaker_08
And that number is due to fall again soon by quite a lot. So Tony Springs' job is to at least stop the bleeding. He does have a positive attitude.

00:07:50 Speaker_05
Even though a lot of America needs to re-embrace Macy's, there's still plenty of people who are shopping at Macy's. 41 million active consumers, five different generations shopping at Macy's.

00:08:03 Speaker_08
Earlier this year, Tony, you faced a takeover challenge from the investment firm Arkhouse and the asset manager Brigade. And this was not the first time that activist investors have come after Macy's.

00:08:14 Speaker_08
The current market capitalization of your firm is only around $4.2 billion as we speak, and Arkhouse offered $6 billion, I believe. I've read that your real estate portfolio is worth between $7 and $11 billion.

00:08:30 Speaker_08
First of all, does that estimate seem about right to you or no? I'll leave that to the real estate experts. All right. So what's your best case to shareholders for why they should be happy that you turned down that offer?

00:08:44 Speaker_05
Let's put it in context. It was a proposal, not an offer. It wasn't fully financed. After seven months of due diligence, the board unanimously voted to move on and focus on creating value for our shareholders.

00:08:58 Speaker_05
We remain open to a valuation that is higher than we are today. But the most important thing we can do as a leadership team is get to work on delivering a better experience for the consumer.

00:09:09 Speaker_08
OK, so the market cap is real. That's, you know, verifiable. Let's call it four point two billion. Let's say that that real estate estimate between seven and eleven billion. Let's assume that that's accurate ish.

00:09:21 Speaker_08
What does it say that your market cap is roughly half of the real estate value?

00:09:27 Speaker_05
Now is the time to buy Macy's.

00:09:31 Speaker_08
OK, anything more on that, though?

00:09:32 Speaker_05
Because, you know, if I'm well, I mean, I look at it as being an absolutely attractive stock to buy. The multiple is low. The company has made a commitment to turn itself around and deliver a better experience for the customer. It's a portfolio company.

00:09:48 Speaker_05
So it's not just Macy's. You get Bloomingdale's and Blue Mercury. And you're at a moment in time where there's been so much disruption in retail.

00:09:56 Speaker_05
If I could get in at an inexpensive price, why wouldn't I want to capitalize on the future of what this company is? And then, by the way, the real estate has value.

00:10:06 Speaker_05
The company has also proven over the last seven years we've monetized over two and a half billion dollars worth of real estate. Monetized meaning sold? Sold. So to your point, how can the sum of the parts not be worth more?

00:10:18 Speaker_05
Look, I don't get to value the company. I can only comment on how the company has been valued. We are a retail company first. We enjoy and benefit from a great portfolio of real estate.

00:10:29 Speaker_05
And we'll continue to look at opportunities to both acquire assets as well as divest of assets.

00:10:38 Speaker_08
When we're talking about the value of Macy's Inc. real estate, we're really talking about the bigger Macy's and Bloomingdale's locations where the company owns the building.

00:10:47 Speaker_08
They rent most of their smaller stores as well as their Blue Mercury locations. Tony Spring is planning to close and sell around 150 of the bigger Macy's stores. This should raise roughly half a billion dollars.

00:11:01 Speaker_08
At the same time, he plans to open some smaller Macy's stores and to expand Bloomingdale's and Blue Mercury.

00:11:08 Speaker_05
We are ambitious, we are hungry, we are interested in being better in the future.

00:11:13 Speaker_05
You essentially have a healthy company that has, you throw in the parade, the fireworks, the flower show, a relevancy gap that will be addressed by this leadership team.

00:11:25 Speaker_08
I'm glad you brought up the parade, Tony. No one we've spoken with at Macy's wants to talk about the economics of the parade.

00:11:33 Speaker_08
It's plainly expensive to produce, but based on a rough calculation of sponsorship dollars and TV ad sales, it's obviously quite valuable to you as well. Is it possible that the parade is the most valuable asset in the Macy's portfolio?

00:11:51 Speaker_05
I wouldn't say the most valuable, but I would say it's a valuable asset in the Macy's portfolio. The same way I would say Herald Square is a valuable asset in our portfolio. This is the advantage I think we have. We are not just a retailer.

00:12:05 Speaker_05
We are not just a physical store. We are a celebrator of life's moments. I use the ordinary to the extraordinary, the ordinary of I just need to run in and get a pair of socks.

00:12:16 Speaker_05
I just need to get a new pair of jeans to the extraordinary, the parade, the fireworks. And how about your 50th birthday party? How about your hopefully your one marriage to the person you love? How about the birth of your son?

00:12:28 Speaker_05
I mean, these are the moments that I think Macy's can be and should be and is known for.

00:12:42 Speaker_08
And here's someone who's not quite as confident about the future of Macy's.

00:12:47 Speaker_03
Macy's has a hell of a challenge over the next few years to remain upright, let alone become successful as they once were.

00:12:54 Speaker_08
That is Mark Cohen. M-A-R-K-C-O-H-E-N. Cohen recently retired as a professor and director of retail studies at Columbia Business School. Before that, he worked for 30 years in the retail business.

00:13:07 Speaker_08
His first job was at Abraham and Strauss, which no longer exists. His final job was as CEO of Sears Canada, which also no longer exists. I asked Cohen why the Columbia Business School even teaches retail studies.

00:13:23 Speaker_03
It's not the sexiest industry. It is arguably the largest. Retailing is 70 to 80 percent of the world's economy. There's been an enormous resurgence in interest in retailing, largely on the side of entrepreneurship.

00:13:40 Speaker_03
I would also point out that some of the world's largest individual fortunes have been made coming out of retail. Obviously, the Walton family. Then there's the ubiquitous Jeff Bezos experience at Amazon.

00:13:54 Speaker_08
Zara is a big one, Inditex, right? You bet. LVMH, a different kind of retail, I guess, but still retail. That's right. So some retailers are obviously thriving.

00:14:04 Speaker_08
And I've seen data suggesting that the e-commerce apocalypse just hasn't happened, that good brick and mortar has a future. But let's take a case study of failure. Let's talk about Sears. They were massive and now they're pretty much dead.

00:14:19 Speaker_08
You were a senior executive at Sears before its demise. I assume it wasn't your fault, but.

00:14:27 Speaker_03
No, it wasn't my fault. The underlying issue in retailing is the customer has never disappeared. The customer has never gone away.

00:14:35 Speaker_03
The customer worldwide is hard-coded to want to shop for things, the only self-limiting issues being their economic capability and their proximity to a marketplace.

00:14:47 Speaker_03
At the turn of the 20th century, customers in the United States were able to shop by coming downtown to shop in an emerging department store emporium. They also began to be able to shop in the early 20th century through catalogs like Sears Robux.

00:15:06 Speaker_03
If you couldn't find it in a Sears catalog, you didn't need it. You could buy everything from apparel to a you-build-it house. And they built out the facility with which to fulfill customer demand literally throughout the United States.

00:15:22 Speaker_03
In the aftermath of World War II, millions of servicemen began to return from overseas and were eager on catching up on their lives and forming households. They began to migrate from urban centers and rural communities into newly formed suburbs.

00:15:43 Speaker_03
Dwight Eisenhower, the U.S. president in the 50s, has a lot to do with the emergence of mid 20th century retail when he caused the interstate highway system to be built.

00:15:56 Speaker_03
having come out of World War II and witnessing the efficacy of the German autobahn.

00:16:02 Speaker_03
His rationale was we have to have a way to move men and material North, South, East and West efficiently, as opposed to across Tulane blacktop, which is what connected the United States at that time. Of course, we were never invaded.

00:16:16 Speaker_03
There was no reason for the interstate highway system to be an adjunct of the defense department. What it did was it spawned an enormous amount of migration

00:16:27 Speaker_03
into newly formed suburbs, which were being built in close proximity to these interstate highways. So there was this emergence of suburban-based mall retailing, which hollowed out traditional downtown-based retailing in hundreds of U.S. cities.

00:16:45 Speaker_08
Sears was one of those department stores that migrated to the suburban malls.

00:16:50 Speaker_03
And they became the largest retailer in the world through the 1960s. So what happened to Sears? Success in many cases brings complacency, hubris. Success seeds failure in many enterprises as they become larger and larger.

00:17:11 Speaker_03
and become convinced that they are the last word. It was a very insular, inwardly facing business.

00:17:18 Speaker_03
In fact, when the two founders of Home Depot came to visit Sears Roebuck some years ago, looking to get some financial support to launch their business, they basically got laughed out of the meeting by senior executives at Sears who looked at them as upstarts who had nothing to offer.

00:17:39 Speaker_08
OK, that's Mark Cohen on the rise and fall of Sears. How about Macy's at its peak?

00:17:45 Speaker_03
Macy's was a brilliantly constructed general merchandise emporium servicing customers from low middle income all the way up into near luxury. They were very good looking stores that were very powerfully merchandised, topical and current.

00:18:05 Speaker_03
And they did it very consistently.

00:18:07 Speaker_08
When you say it was powerfully merchandised, I've read you write before about what makes a good store good and a bad store bad. What are some things that Macy's did when they were very good?

00:18:16 Speaker_03
One of the most important things they did was they created a overlarge business consisting of housewares products. by creating, on the lower level of their Herald Square store, something they called The Cellar. Good use of underground real estate too.

00:18:33 Speaker_03
Yes, so they took a whole variety of categories that were not, up until that point, viewed as particularly sexy or fashionable.

00:18:41 Speaker_03
They gave them a home, amped up their presentation, and built a business that customers would previously have seen as a place to buy utility products, you know, need another frying pan, to a place to buy an entire suite of cookware.

00:18:58 Speaker_03
And they did it brilliantly. It was putting the puzzle pieces together in a way that hadn't been done before. Which decades were the strongest decades for Macy's? Probably the 60s and 70s.

00:19:11 Speaker_08
How profitable was Macy's in its heyday?

00:19:13 Speaker_03
It was very profitable. I don't have a specific number to say, but they were viewed as as good as it gets. How fashionable were the clothes at Macy's during its heyday? Very fashionable. They were purveyors of the best brands of the day.

00:19:28 Speaker_03
And Macy's also invested in a whole portfolio of private label brands in both apparel and accessories and in home.

00:19:37 Speaker_08
So you're telling us all these things that Macy's did, basically what Macy's stood for for these several decades. When you look at Macy's today, what does it stand for?

00:19:47 Speaker_03
Well, unfortunately, and in my view, Macy's doesn't stand for anything today. A consumer-facing enterprise, a brand, a store, a website has to stand for something.

00:19:58 Speaker_03
It has to have a point of view that not only is recognized by customers as something they want to associate with, but differentiates itself from competition and is able to defend itself from competition.

00:20:12 Speaker_08
So what'd they do wrong in these last several decades?

00:20:15 Speaker_03
Well, Macy's began to prop up their lagging productivity and they began to play the last man standing game. You know, buy your competition and decide that's the secret to life because now you don't have to compete with someone head to head.

00:20:32 Speaker_03
They also consolidated all of their regional banners under the heading Macy's. They did this in an attempt to retain their relevance, which was under tremendous pressure because of all of these specialty store chains.

00:20:48 Speaker_03
And then the big box off mall retailers started to do an enormous amount of volume. And then, of course, there's Jeff Bezos' Amazon.

00:20:59 Speaker_08
I'm curious, as Macy's business and reputation foundered for all these decades, what kind of brands would no longer sell to them because they don't want their stuff in a Macy's?

00:21:09 Speaker_03
Well, Macy's has historically abused their vendor community. And I've used that word and some former CEOs at Federated Macy's have objected to it, but they can't object very loudly because they know damn well that I'm telling the truth.

00:21:24 Speaker_03
They have been historically tremendously one-sided in their behavior. Many brands grudgingly supported their merchandise being sold at Macy's because they did not have an alternative. They now have alternatives.

00:21:40 Speaker_08
What specifically did Macy's do to their vendors that you're calling abusive? Paying late, not marketing well, what was it?

00:21:47 Speaker_03
They would be pounded for best price upfront. And then there would be demands made for advertising and presentation allowances, demands made for gross margin guarantees, markdown protection, exclusives.

00:22:05 Speaker_03
In other words, if you sell us, you can't sell anybody else. Macy's played the we want it all our way game for many, many years.

00:22:13 Speaker_03
And many brands basically took a deep breath and did business with them because that was the only game in town for their merchandise.

00:22:21 Speaker_08
So if we were talking 10 years from now, do you think Macy's still exists?

00:22:26 Speaker_03
It's problematic. They have survived several attempts by activists to move into the stock to monetize their assets, which is principally their real estate.

00:22:37 Speaker_03
And they've all failed because, frankly, there's no there there, even though you could argue that Herald Square in New York, Union Square in San Francisco are worth an enormous amount of money.

00:22:48 Speaker_03
Is there a buyer who's going to pay billions of dollars to put an office tower on top of Herald Square? Answer is no.

00:22:56 Speaker_08
So, Mark, I am not a business analyst of any sort, but when I look at Macy's, I see a company whose market cap is a bit over four billion dollars with a real estate portfolio estimated at roughly double that.

00:23:10 Speaker_08
And when I look at their other assets, their Thanksgiving Day Parade is massive, not only as marketing for the brand itself, but as a profit center. They're selling sponsorships for the balloons and floats and who knows what else.

00:23:24 Speaker_08
And they're getting a share of the ad sales for one of the biggest TV events of the year. So am I crazy, Mark, for thinking that the Macy's Parade is maybe the single most valuable asset that Macy's still has?

00:23:39 Speaker_03
Well, you're not crazy, but you have to reflect on the fact that for anything to have value there has to be someone who holds the value and someone who has an interest in possessing the value.

00:23:49 Speaker_03
Would the Super Bowl ad madness have any firmament if there was no Super Bowl supporting that three-hour window? So, the parade has been forever attached to Macy's as a name. And over the years, it became a commercial issue unto itself.

00:24:10 Speaker_03
They don't tell you how much it costs to put on the parade, and they won't tell you how much they receive in return. They will never reveal it unless it was required by law. It is likely to be a substantial profit generator.

00:24:23 Speaker_03
Nothing gets presented during the parade that doesn't have a price tag attached. But of course, it doesn't translate these days into footsteps doing business inside the store.

00:24:37 Speaker_08
After the break, Tony Spring thinks he knows how to get the footsteps inside the store. I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back.

00:24:55 Speaker_08
We've been talking about the fate of Macy's with Mark Cohen, a former retail executive and business school professor, and Tony Spring, the CEO of Macy's.

00:25:06 Speaker_08
Spring spent nine years as CEO of Bloomingdale's, a more upscale store within the Macy's portfolio. And in early 2024, he took over the mothership. Spring knows, as does the entire retail industry, that Macy's Inc.

00:25:21 Speaker_08
is not in great shape, so he has been asked to engineer a turnaround.

00:25:26 Speaker_05
He came up with a strategy called a bold new chapter. The strategy is made up of really strengthening the Macy's brand, and that includes divesting about 150 stores that are no longer relevant.

00:25:39 Speaker_08
When Spring says divesting, that means shutting down the failing stores and selling the real estate. What else is in the bold new chapter strategy?

00:25:49 Speaker_05
It's investing into the improvements within our merchandise assortment. We've revamped the entire private brand portfolio, exiting brands that were no longer relevant, introducing new brands that resonate with the multi-generations of consumers.

00:26:03 Speaker_05
I asked for an example of this. Right now you have this trend on young kids, boys wearing perfume, you know, cologne. They've seen it on social media, on TikTok. And so we got to lean into that.

00:26:14 Speaker_05
We got to have the best assortment of perfumes and colognes for kids so that they think of Macy's as being a great destination to buy their fragrances. Okay, what else is Tony Spring working on?

00:26:25 Speaker_05
Improving the condition of our stores, more staffing, better visual presentation, embracing different store formats. And then at the Bloomingdale's and Blue Mercury brands, it's leaning into the affluent and luxury consumer.

00:26:38 Speaker_05
And surrounding it is this desire to take cost that is not visible to the consumer through automation, through reducing complexity out of the business so that we can give the customer just a better experience no matter how they shop.

00:26:51 Speaker_08
So here's something you've said in the past. I love stores. I'm a store guy, but bad stores are bad stores. You just told me that you are planning to close a lot of stores that are no longer relevant. What makes a bad store bad?

00:27:05 Speaker_08
What makes an irrelevant store irrelevant?

00:27:08 Speaker_05
You're the last store open in the mall. The store was built in 1965 for a different time period. The store has a roof that's about 37 years old on a 30-year lifeline. The elevator doesn't work. The escalator breaks five times a year.

00:27:24 Speaker_05
The brands don't want to sell us, so it's made up of private brands and brands that don't care about their points of distribution. I'm looking at something here, Tony.

00:27:32 Speaker_08
It's a consumer survey with 1,200 respondents. It shows that awareness of Macy's is incredibly high, 88%. But then when you look at the other categories, Macy's popularity, usage, loyalty, Macy's buzz, those are all in the 20 to 30% range.

00:27:52 Speaker_08
That is an unbelievable gap.

00:27:55 Speaker_05
So what makes you think you can recover from that? I'm a big believer in self-awareness and ambition. You need to know who you are before you can get to what you want to be. We spent a greater part of 18 months basically saying, we're not good at this.

00:28:09 Speaker_05
We need to work on that. This needs to be stronger. We did our own version of that same survey, which said high level of awareness, not a strong enough level of conversion. The issue remains with us. How well do we execute our strategy?

00:28:23 Speaker_05
How fast do we move? How well do we communicate those changes?

00:28:27 Speaker_08
So there is a practice among some businesses called a premortem. I don't know if you've ever heard of this. I am very fond of it.

00:28:35 Speaker_08
So, you know, you imagine that things have failed and then before it has a chance to fail, you sit and think, well, why would it have failed? And let's fix that now. So if you were to premortem Macy's Inc.

00:28:48 Speaker_08
right now, what do you think are the biggest existential threats to its continued longevity? Is it online shopping? Is it discount retailers? Is it maybe people just deciding to buy less stuff? Et cetera, et cetera.

00:29:01 Speaker_05
I think disintermediation, the brands being able to go directly to the consumer, the brands deciding that you are not as important a point of distribution. And this comes down to being, you know, a people business. The people that

00:29:14 Speaker_05
are attentive, return your phone calls, texts or emails, pay you on time, treat your brand with respect. Those are the people that are going to continue to sell you or want to sell you in the future.

00:29:25 Speaker_05
Name a brand partner or two that's pulled out of Macy's over the last five or 10 years. Nike would be one. They took an 18 month break and then decided that they needed more points of distribution and we've built a nice business back together again.

00:29:39 Speaker_05
Name a couple of brands that you'd like to have that you don't have yet. We'd love to have Tory Burch at Macy's. We have a nice business at Bloomingdale's.

00:29:47 Speaker_05
We would love to have On Running, which is a great sneaker brand that we have at Bloomingdale's that we don't have at Macy's.

00:29:55 Speaker_08
So what is that kind of conversation like with a brand like, let's say, Tory Burch of trying to convert them or include them in Macy's since they're already in Bloomingdale's?

00:30:03 Speaker_05
Yeah, you have to talk about, again, the benefit of a multi-brand retail environment where you're talking to 41 million active customers at Macy's versus 4 million active customers at Bloomingdale's.

00:30:15 Speaker_05
Based on the scale of Macy's, you have more affluent customers shopping at Macy's than shop at Bloomingdale's. You have a more diverse customer shopping at Macy's. Bloomingdale's is a great business. I love that brand having grown up there.

00:30:26 Speaker_05
But that's a slice of America. Macy's is America. And if you really want to understand how fashion works across the country, you need a partner like Macy's that can help give you that feedback.

00:30:38 Speaker_08
Describe for me what a good Macy's store looks like in the near future.

00:30:41 Speaker_05
What specifically is changing and improving? You hopefully will go to Macy's and find a wide variety of assortment, but not the endless aisle you've been hearing about. I don't want to wander down someplace that never ends.

00:30:55 Speaker_05
I want to go to the best aisle where I have actual variety, not redundancy. So you're going to show me a handful of items in a category because I want to buy a polo shirt and you're going to give me good, better, best.

00:31:05 Speaker_05
You're going to be in stock in my size. I'm going to be greeted by somebody who's pleasant. I'm going to be rung up efficiently and effectively.

00:31:12 Speaker_05
I also might go and meet my boyfriends, girlfriends, whoever it is, and meander through the store and actually discover some things that I haven't heard of or seen before. I might stop into the cafe or to the restaurant or Starbucks and grab a latte.

00:31:28 Speaker_05
And I'll remember the experiences being Macy's is there for me when I need them.

00:31:33 Speaker_08
We spoke with one retail analyst who, by the way, is a fan of yours. He thinks the turnaround is really promising. He said that your parade, quote, generates magic, but that's not always the experience of shopping at Macy's.

00:31:46 Speaker_08
He said, you guys run this fantastic parade, but you can't put any magic into your shop floor. I'm curious to hear your response to that.

00:31:54 Speaker_08
And I'm also curious to know whether you think about integrating the parade designers into your customer experience team somehow.

00:32:02 Speaker_05
Yeah, I think a challenge given, challenge taken. How do I recreate a once a year phenomenon that has, let's just say, a few dollars thrown at it to make it extremely magical?

00:32:14 Speaker_05
I think it should inspire us to step up and to deliver something far better. But I think we also can't hold the mirror on the parade to the store experience and say, that's what every day is going to be.

00:32:26 Speaker_08
Given that you want to grow your luxury business and given your Bloomingdale's background, I'm curious if you're thinking about trying to use the parade to move things in that direction.

00:32:37 Speaker_08
Should we look for a Tory Burch float, for instance, or anything in that direction?

00:32:42 Speaker_05
If Tory Burch had something to say in the parade, I'd love for them to be in the parade. You will see more integration in the future of the things that we do in the parade to the things that we do in the store. Think about it this way.

00:32:55 Speaker_05
Black Friday is the kickoff to the final parts of the holiday season. And we own America in conveying that message. Thanksgiving is a family celebration that begins not on the day of Thanksgiving, begins several weeks before. Do you have enough chairs?

00:33:11 Speaker_05
Do you have enough plates? How do I keep people active? Do I have games for them to play?

00:33:16 Speaker_05
So we have this opportunity to be a part of America's Day in a very meaningful way before and the kickoff to America's celebration of the gifting time of the year with 28 and a half or 29 million people watching.

00:33:37 Speaker_08
By the way, Macy's does already sell some Tory Burch merchandise like watches, fragrances and sunglasses, but not the more expensive items like bags or shoes, which they would like to sell. So we just heard Tony Springs plan for a bold new chapter.

00:33:55 Speaker_08
Will it work? I have no idea. The bad news coming out of Macy's doesn't seem to stop. Just recently, Macy's revealed that an employee had intentionally hidden around 150 million dollars in delivery expenses over the past few years.

00:34:11 Speaker_08
This news forced a delay of the company's quarterly earnings report. That is bad.

00:34:18 Speaker_08
While the retail industry may not be as technically complicated as a lot of the industries we're used to talking about on this show, like health care or artificial intelligence, it is plenty complicated in its own way.

00:34:30 Speaker_08
This makes it hard for any outsider to predict whether Tony Spring will be successful. So we went back to an insider, Mark Cohen, the former retail executive and business school professor, to ask what he thinks of the bold new chapter strategy.

00:34:48 Speaker_03
Well, I'm generally speaking hostile to sloganeering. And Macy's has been guilty of sloganeering for well over a decade. They were invested in the magic of Macy's, which basically there was no magic to Macy's.

00:35:03 Speaker_03
The most recent CEO was all invested in something called a Polaris strategy, which not to be crude, was more bullshit than real. There's no there there behind what Tony Spring has been able or willing to describe.

00:35:21 Speaker_03
His general description of improvements in terms of making the assortments more relevant to consumers. That's kind of like motherhood and apple pie.

00:35:32 Speaker_03
I don't decry him for saying those words, but at the end of the day, I'm from the school that says, come up with the idea, put the idea in place, measure its success V failure. And once it's successful, start talking about it.

00:35:46 Speaker_03
But until it's successful, keep your mouth shut because you create expectations that may not be realistic. When's the last time you were in a Macy's? A few months ago, I passed through Herald Square whenever I'm in Midtown.

00:36:00 Speaker_03
And sometime before that, I hit a bunch of their suburban branches in Metro New York. When I'm asked to comment about someone's Success or failure, I try to be at least up to date in the observations that I make.

00:36:15 Speaker_03
So what did those Macy's stories look like to you? They look terrible. I'm told that Tony Spring has begun a process of cleaning up their act. I don't know him, but I know him by way of background.

00:36:28 Speaker_03
He did a marvelous job of ensuring that Bloomingdale's was a pristine, up-to-date, well-presented store. And so I'm told there has begun a process of improvement that's visible.

00:36:42 Speaker_03
This literally means turning the stores into something far more clean, neat, and friendly than they had become under prior regimes.

00:36:52 Speaker_08
Okay, so the clean, neat, and friendly I get, but you're also talking about the lack of good assortment, the lack of stuff that people want. What do they need to do there?

00:37:00 Speaker_03
Well, you have to start with clean, neat, and friendly, and then you have to fill the store with merchandise customers really want to buy. How hard can that be to figure out? That is the codex of retailing. that is enormously difficult to do.

00:37:17 Speaker_03
It takes years and years and years to build a team of people who can create assortments, which by the way, have to be created, recreated, represented almost every day, especially today when the customer's loyalty can't be counted upon.

00:37:35 Speaker_03
If you please a customer today, they may very well come back. If you piss them off today, they may never come back.

00:37:43 Speaker_08
After the break, we talked to a very different kind of retailer who seems to have the loyal customer thing all worked out.

00:37:52 Speaker_01
It's gorgeous inside. The building itself is so cool.

00:37:55 Speaker_08
I hate change, but I think some of the stuff he's doing is good. I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back. How do you design a store where people are dying to shop? Macy's is trying to figure that out.

00:38:27 Speaker_08
Again, having been largely unsuccessful for the past few decades after building one of the biggest department store chains in history. At the very least, Macy's does know how to throw a killer parade.

00:38:40 Speaker_08
Last week, in part one of this series, we heard from Jeff Kinney, author of the Diary of a Wimpy Kid books, which have sold nearly 300 million copies.

00:38:50 Speaker_08
For the past 14 years, Kinney has had a giant balloon in the Macy's parade, a balloon of Greg Heffley, the Wimpy Kid himself. Jeff Kinney lives with his family in Plainville, Massachusetts, and he has built a midsize media empire around Wimpy Kid.

00:39:07 Speaker_08
spin-off book series, films, a musical, board games, quite a bit more. And he's got one more project that is related-ish, but not quite.

00:39:17 Speaker_06
We have a bookstore in the center of town, which is called An Unlikely Story, which has been in business for about nine years.

00:39:24 Speaker_08
If I were to come visit your bookstore, how much Wimpy Kid do I see there?

00:39:29 Speaker_06
You'd see very little Wimpy Kid at the bookstore. We've got a statue of Greg on the main floor, but mostly it's a general bookstore.

00:39:42 Speaker_08
You've probably never heard of Plainville. Only about 10,000 people live there.

00:39:47 Speaker_06
I moved up to Massachusetts in 1995. My wife and I picked Plainville by creating a Venn diagram of three locations, Boston Logan Airport, TF Green Airport in Providence, and then my wife's parents live in Worcester.

00:40:04 Speaker_06
And right at the intersection of those three places is this little town called Plainville.

00:40:09 Speaker_08
Plainville is about an hour's drive to Boston, half an hour to Providence, Rhode Island, and 15 minutes to Foxborough, Mass., where the New England Patriots of the NFL play their home games.

00:40:21 Speaker_06
So what led Jeff Kinney to build this big bookstore here? We started creating it about 12 years ago on the site of an old market called Falk's Market, which had been built in, I think, 1853 before Lincoln became president.

00:40:36 Speaker_06
It was a beloved market that everyone had at the center of their lives for decades and decades. It had been abandoned for about 17 years. So once Wimpy Kid took off, we bought the building, took it down, and created a bookstore.

00:40:50 Speaker_08
Why did you want to do that? You already had a very going concern with your property that had all these other tentacles. Why did you want to commit to a big physical property like a bookstore?

00:41:02 Speaker_08
You were probably doing this at the time when independent bookstores were closing at the rate of, I don't know, one a week or something. So what gave you this impulse?

00:41:10 Speaker_06
A lot of people were really embarrassed by the derelict building in the middle of our town. We just wanted to build a building that the town could feel proud of. So my goal was just to create a nice building and put the word Plainville on the side.

00:41:26 Speaker_06
We didn't give any thought to what was going to be inside. At a certain point, I was really legitimately thinking about just making it a basketball court inside because I figured we could save a lot of money if it was just hollow.

00:41:40 Speaker_08
It's been described to me from other people who are not you that your bookstore is an absurdly successful stop on the book tour circuit, that every author worth anything wants to come to your bookstore and do an event, and does, in fact.

00:41:56 Speaker_08
How did that happen?

00:41:58 Speaker_06
Well, that's music to my ears. First of all, we created a really architecturally special place.

00:42:05 Speaker_06
As a touring author, I've seen hundreds of bookstores all over the world, so we really tried to capture the essence of what makes a bookstore feel homey and special and magical.

00:42:16 Speaker_06
We use lots of old materials to make it feel like it was really lived in. It doesn't hurt that we're on the route between Providence and Boston. If we're in the middle of Iowa or something like that, it would be a lot harder for authors to reach us.

00:42:30 Speaker_06
Is the bookstore profitable? The bookstore is not profitable. We lose quite a bit of money each year in the six figures. There are lots of different reasons for that.

00:42:41 Speaker_06
We do try to pay fairly, but we also, you know, we give a lot of our employees health care, things like that.

00:42:47 Speaker_08
So you move to this town, you're raising your kids there, you've got your wimpy kid property growing and developing and it sounds like a very happy, productive place for you to live.

00:42:58 Speaker_08
Then you decide to open a bookstore, which I don't know if you have a financial advisor, I'm guessing they would have advised you against that. Yes, I think so. But you did it. Yes.

00:43:09 Speaker_08
And you still have it, even though, as you said, you're losing quite a bit of money. And then you decide, rather than pulling back, what sounds to me like you're instead doubling down, if not more. So describe that.

00:43:21 Speaker_06
Yes, we are redeveloping the whole downtown center, which is about four city blocks. This is an ambitious plan, maybe a foolish plan, but also really an exciting plan. Downtown Plainville has been depressed for years.

00:43:37 Speaker_08
Tell me a little bit about the history of the town. Like a lot of the Northeast and New England, I'm guessing there was a kind of industrial or manufacturing or commercial heyday that is long in the rearview mirror.

00:43:51 Speaker_08
All these towns and small cities are trying to either hang on or reinvent themselves. Where does Plainville fall in that?

00:43:57 Speaker_06
Plainville was built around a jewelry industry. One of the companies was called Whiting and Davis, employed thousands of people. And what they're most known for was creating the chain mail dress that Tina Turner wore in Mad Max Thunderdome.

00:44:15 Speaker_06
But yeah, now the center of town is sort of hollowed out. And in fact, a factory building that stood there for at least 80 years, we're about to take it down in about two days and create something new.

00:44:33 Speaker_08
We decided to take a drive up from New York to see Plainville for ourselves. It took about three and a half hours. Getting close to town, we pass some outlet shops, some nice houses and some not so nice houses.

00:44:46 Speaker_08
We keep going and there on Route 1A, we instantly see that Jeff Kinney was right. depressing downtown, really nice bookstore. The contrast is stark.

00:44:58 Speaker_08
I could imagine an author driving into town on a book tour thinking, I'm going to kill the publicist who sent me here. There aren't a lot of buildings. Most of them are run down, tired. And then you come upon an unlikely story. I finally get the name.

00:45:15 Speaker_08
And it looks more like the ideal of a New England bookstore, like something that only Hollywood writers would dare imagine. The building is, like Kenny said, architecturally special.

00:45:28 Speaker_08
It's three stories built in a style he calls federal wharf, muscular and proud, like something you'd see in a wealthy port town like Boston or Portland. It's late Saturday morning when we arrive and inside the store is already crowded.

00:45:42 Speaker_08
All ages, busy cash registers, a humming cafe. The walls are hung with old wooden signs from old Plainville, but the tech is modern. Nice lighting, helpful employees everywhere, even nice bathrooms.

00:45:57 Speaker_08
If it weren't for the books, you'd be surprised it's a bookstore. On the day we visited, Kenny was hosting a presentation called Plainville Center, Past and Present. He wanted to show his renovation plan to the community. He was nervous beforehand.

00:46:18 Speaker_08
Kenny knows he is a very big fish in this small pond. And because he is an unusually considerate person, he's worried that his plan will upset some of the old timers.

00:46:28 Speaker_08
I asked him if he had had to buy out the other business operators in town and how complicated that was.

00:46:37 Speaker_06
We did buy out the other operators, but I wouldn't put it that way because it sounds like a little bit of a hostile action. We floated the balloon with each of these property holders and said, hey, tell us if you're ever ready to move on.

00:46:49 Speaker_06
And in fact, the owner operators of the tool factory that was across the street, they were just ready to retire. So how many people here actually shopped at Falk's Market? Okay, great.

00:47:01 Speaker_06
As soon as people started walking in, I said, okay, everybody here knows much more about Plainville's history than I do.

00:47:08 Speaker_08
As it turned out, Kinney didn't need to worry. The presentation was well attended, and it went over well, too. Kinney showed some images of what a new Plainville Square would look like.

00:47:20 Speaker_08
And the town historian, Christine Moore, showed some images of the before times, the better times. The crowd was older, not surprisingly. There was very little dissent and a lot of reminiscing and trying to refresh the memory.

00:47:35 Speaker_08
Whose grandfather ran which hardware store and which factory closed down when? And you remember that milkshake you could only get at such and such drugstore?

00:47:50 Speaker_08
Afterward, Kinney invites us outside to see what will be where if everything goes according to his plan.

00:47:57 Speaker_06
We are at the intersection of Bacon Street and 1A in Plainville, Massachusetts and this is where Plainville Square is going to come to life.

00:48:07 Speaker_06
So far we have a bookstore and a parking lot but this is going to become an anchor restaurant, a beer garden, hopefully an Airbnb and maybe a few other buildings as well. But right now you're here on a day when this is ash and dust.

00:48:24 Speaker_06
You know, we just took down seven buildings. So if you had been out of town for the weekend, you might feel like the town you grew up in has been flattened by a hurricane.

00:48:35 Speaker_06
But, you know, this is the palette that we have to work with and we're going to start building up. What's your budget? Our budget?

00:48:43 Speaker_06
We don't know yet, but I think that this is going to cost somewhere between 17 million and about thirty five million dollars.

00:48:48 Speaker_08
Yeah. Do you ever have conversations with friends and family about what you might have done instead with that money?

00:48:56 Speaker_06
No, I don't often do that. I think people respect what we do with our money. We're doing something a little bit unusual, investing in the town and infrastructure of the town.

00:49:05 Speaker_06
The thing that really gets me excited is the idea of changing this town, not for just our generation, but for generations to come.

00:49:14 Speaker_06
Motivation is that famous Greek proverb that society doesn't become great until old men plant trees that they'll never enjoy the shade of.

00:49:25 Speaker_08
The only place in Plainville where you can see the future is back at Jeff Kinney's bookstore. A crowd is already starting to gather. By evening, there will be hundreds of people lined up around the block for a visiting author.

00:49:44 Speaker_08
The author is a local hero, Jason Tatum of the Boston Celtics. He is one of the best, richest, and most famous athletes in the world, fresh off a Celtics championship and an Olympic gold medal.

00:49:57 Speaker_08
He has come to the big bookstore in the little town of Plainville to talk about a children's book he just published. It's called Baby Dunks a Lot. For authors of this magnitude, Jeff Kinney himself runs the Q&A.

00:50:11 Speaker_06
All right, Jason, thank you so much for coming to An Unlikely Story. We're so honored to have you here. It's really cool. So let's everybody give it up one more time for Jason.

00:50:24 Speaker_06
So you've done lots of different events before, Q&As and things like that, but have you ever done something like this as an author? This is a first for me.

00:50:33 Speaker_06
I played basketball in front of thousands and thousands of people, but I'm honestly a little nervous to be up here. Wait a second, you also play basketball? did not know. All right, this is cool. We're off to a good start.

00:50:46 Speaker_08
The Q&A was a big success. Tatum had pre-signed hundreds of books, so he didn't stick around long afterward, but the store stayed open late and the crowd kept shopping.

00:50:58 Speaker_08
We wanted to know what they thought of Jason Tatum, of the store, and of their other local hero, Jeff Kinney. We spoke with Benjamin Micucci,

00:51:08 Speaker_00
Jason Tatum is my basketball hero. I want to be in the NBA and be just like him. And, you know, getting to see him and Jeff Kenney at the same time, and Jeff Kenney's my favorite author, is just amazing for me.

00:51:24 Speaker_08
We heard from Izzy Gaudet.

00:51:26 Speaker_01
We just did a loop through the bottom, and it's got so much, like from books to non-books. I'm definitely going to have to come back.

00:51:34 Speaker_08
And here's Chris Alba.

00:51:36 Speaker_04
Growing up here in North Attleboro, this corner was always like, it was a very dilapidated building, very old and it didn't look great. He's totally redone the way this entire area looks. It's really popular and it looks awesome. So I love it.

00:51:52 Speaker_06
I think that there is a chance for so much improvement. Like if we lived in Beverly Hills, we would have no interest in doing this kind of a thing. But Plainville can be changed in a really outsized way.

00:52:06 Speaker_08
I assume it felt like you were rowing against the tide by opening an independent bookstore in a relatively small place. But it does seem like independent bookstores are back on the rise. They've done fairly well.

00:52:19 Speaker_08
through COVID and then post-COVID, it strikes me, and I may be wrong, that as the world continues to get bigger and faster and more consolidated and more digital and more connected, that there's a counter push for a return to the handmade and the homemade and for community.

00:52:37 Speaker_08
What's your view on that?

00:52:38 Speaker_06
I think there is. I think that people are craving this feeling of connectedness. I'm really surprised that the effects of COVID have had such a long tail.

00:52:49 Speaker_06
I think we're seeing the effects of COVID on these 20-something-year-old people who, you know, didn't have a high school graduation, who now want to go into jobs where they work with peers physically in person.

00:53:02 Speaker_06
I think that a bookstore is part of that experience. But I also think that there's a practical aspect to it is that you really can't replicate the book buying experience online. It's similar to the record buying experience.

00:53:17 Speaker_06
We grew up in a time where you went to the record store and you flip through the big albums and looked at the artwork and heard the music overhead. It was just better.

00:53:27 Speaker_08
So, you know, Macy's is undergoing its own rehab or renovation at the moment. They're trying to figure out how this very old, old-fashioned, still prominent brand can persevere and succeed in the 21st century.

00:53:42 Speaker_08
And it strikes me as their challenges are similar to what you're trying to do now, which is build a place or create a space where people want to be with other people doing stuff that a lot of people stopped doing during our digital revolution.

00:53:55 Speaker_08
Do you see any connection between yourself and someone like them, some big corporate entity that's trying to reinvent their future?

00:54:04 Speaker_06
that's been really surprising to me is that a major beer operator, and I can't name names right now because we haven't signed papers, but they're interested in being in downtown Plainville. And I said, why are you interested in being here?

00:54:18 Speaker_06
And they said, because if you're here, you're the thing that people do. If we go into Boston or a big town like that, you're competing with 30 or 40 other restaurants. But in a place like this, You know, you've got a shot at becoming the show.

00:54:34 Speaker_06
So it's possible that if we set the table just so, that we will get partners that we weren't expecting to get. And maybe Macy's could be a part of something like this. I'm very curious about what's going to happen.

00:54:49 Speaker_06
We're asking this really big question, which is, if you invest in your downtown, can you change the fate of a town? Can you change the way that people feel about the town? Can you make the town a model for other towns? I don't know the answer to that.

00:55:05 Speaker_06
And I think that's going to be my life's work, is figuring out if this kind of thing can work.

00:55:13 Speaker_08
This made me think of the slogan that Macy's has adopted for its turnaround, a bold new chapter. That could have also been the name of Jeff Kinney's bookstore, but an unlikely story is better.

00:55:26 Speaker_08
In fact, an unlikely story might not be a bad slogan for Macy's considering what it is up against.

00:55:32 Speaker_08
So I went back to CEO Tony Spring and I asked him what he thought of Jeff Kinney's new and improving Plainville and whether Macy's might consider opening up some kind of store there.

00:55:44 Speaker_05
We are always open to evaluating different real estate opportunities for retail. I applaud what he's doing. I want vibrant towns across this country.

00:55:55 Speaker_08
Spring still lives in Westchester County, where he grew up. Westchester has some of the nicest, leafiest suburbs in America, with small town main streets and high median incomes.

00:56:08 Speaker_05
My town, we probably have more banks and restaurants than anything else. Nail salons. I miss the candy store. I miss the bookstore. I miss the record store.

00:56:17 Speaker_05
Retail is that mix of variety that creates the reason for the stroll and the reason to spend locally. So we want Macy's to be a part of that experience. You know, I wish Jeff the best. I would say follow the adage from Cheers.

00:56:32 Speaker_05
Make sure you know everybody's name. Those little touches make the absolute difference in where you choose to shop again.

00:56:42 Speaker_08
It's hard to predict the future of Macy's or the future of Plainville, Massachusetts. Tony Spring and Jeff Kinney are both investing a lot in their respective turnarounds, and it's natural to wish them well.

00:56:56 Speaker_08
On the other hand, people are fickle, markets are fickle, and generally speaking, you don't succeed in the future by trying to mimic the past. But for now, those concerns will have to wait. It is Thanksgiving Eve.

00:57:12 Speaker_08
Spring and Kinney both have a parade to get to.

00:57:21 Speaker_05
I'll be with my wife.

00:57:23 Speaker_05
I don't think my kids will come because they'll probably be cooking Thanksgiving and maybe a brother-in-law or sister-in-law or two and the Macy's Leadership family and hopefully some customers and colleagues will sit in the grandstand like many others and will enjoy the parade as it hits 34th Street.

00:57:40 Speaker_06
There's something really hypnotic about seeing one of those giant helium balloons move between the buildings. It's the outsizedness, which is so exciting.

00:57:52 Speaker_06
It's really cool when you see a giant Papa Smurf go by somebody's window or Clifford the Big Red Dog, and you see the scale of the thing.

00:58:01 Speaker_08
What do you think the parade represents? It's this weirdly old-fashioned traditional event that in a world of much more dazzling modes of entertainment draws 30 million people a year on TV, which is astonishing to me.

00:58:19 Speaker_08
So what does it feel like to be an essential component of that?

00:58:22 Speaker_06
it feels like legitimacy to me. It feels like you're making a statement about your brand that you're not just wishing and hoping that you're a part of this. It's like a theory or a thesis that you're saying, I think we belong here.

00:58:36 Speaker_06
And then after a certain amount of time, you say, you know what? We do belong here. This is right.

00:58:42 Speaker_08
Do you interact with other property creators or representatives at the parade?

00:58:48 Speaker_06
I've become friends with Jeannie Schultz, the widow of Charles Schultz, and it's a small club, so it's pretty cool to be a part of that club.

00:58:57 Speaker_08
In a battle of balloons, would Greg or Snoopy win?

00:59:03 Speaker_06
I'm going to switch the question to be the Muppets. The first year, Diary of a Wimpy Kid, Greg Hefley was right behind Kermit the Frog. You think he could have taken him?

00:59:15 Speaker_06
Well, I was staring down the backside of a frog, and I said, that feels about right to me, you know?

00:59:25 Speaker_08
My thanks to Jeff Kinney and the Plainville crew for spending time with us. Ditto Tony Spring and the Macy's crew. Also to Mark Cohen for his sober retail insights. And thanks especially to you for listening. I hope you have a great holiday season.

00:59:43 Speaker_08
Meanwhile, coming up next time on the show, the real world remains challenging. Putin looked great physically, was relaxed. cracking jokes, some of them at our expense.

00:59:58 Speaker_08
We hear an insider's view of Russian ambition, Ukrainian desperation and the American response. Our politicians aren't leading Republicans or Democrats. We speak with John J. Sullivan, former deputy secretary of state and U.S. ambassador to Russia.

01:00:16 Speaker_08
That's next time on the show. Until then, take care of yourself. And if you can, someone else too. Freakonomics Radio is produced by Stitcher and Renbud Radio.

01:00:26 Speaker_08
You can find our entire archive on any podcast app, also at Freakonomics.com, where we publish transcripts and show notes.

01:00:34 Speaker_08
This series was produced by Alina Kullman, and we had recording help from George Hicks and research help from Daniel Moritz-Rabson.

01:00:42 Speaker_08
Our staff also includes Augusta Chapman, Dalvin Abouagy, Eleanor Osborne, Ellen Frankman, Elsa Hernandez, Gabriel Roth, Greg Rippon, Jasmine Klinger, Jason Gambrell, Jeremy Johnston, John Schnarz, Ljerk Baudic, Morgan Levy, Neil Caruth, Rebecca Lee Douglas, Sarah Lilly, Teo Jacobs, and Zach Lipinski.

01:01:00 Speaker_08
Our theme song is Mr. Fortune by The Hitchhikers, and our composer is Luis Guerra.

01:01:10 Speaker_06
We used to be Slacksville for a time, I think unofficially, and so Plainville seemed like a giant upgrade.